We were told we were going to have a dolly and when we got there they said they didn't have one.that is not right when they said it was going to be there.so we had a problem trying to get one and made are move not pleasant so don;t promise something and then not deliver on it
Michael Goodman
Customer Reviews for Dade City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Equipment was clean as far as maintained. The box leaked and ruined quite a bit of my things,
carrie youngWorst experience with a moving rental truck I have ever had
Teresa HurwitchThe manager at the location could be a little more polite. She is rather rude
RACHEAL GAUDIOVery nice lady highly recommend this location
Joseph SluderPlace was closed when I returned truck it was clean but got charged cleaning
Alan BennettI don't think it is right for uhaul to charge me more because I didn't take the truck to the first drop off. There were only a few miles put on the truck. Money should have been refunded.
Margaret CarmackGreat truck Great milage Clean Super attitude by Brooke
Douglas RushVery friendly and helpful. I will highly recommend them.
Kathy roskiCouldn't find the designated drop off location. Poor signage.
Clifford JandreauDropped off after hours but I called and they were very helpful in explaining the process.
RUSSELL TODDHad a flat tire within a hundred miles after pickup
LARRY PARKEROur truck was is horrible condition. Front headlight was hanging out, the truck pulled to the right and shook terribly. Very difficult to drive. Brook was very helpful.
DARBY COLLURAWhen I returned the dolly 02/21/23 before 5pm, no personal were there (took pictures), next day I call to let her know that I left the dolly (she confirmed) and that I will need the truck more time because the delivery of our my new house was delayed, that I will need 4 more days she let me know that was ok, she never inform UHAUL about it, and I received an email 02/28/23 from NO RETURN EQUIPMENT, so I call back the same day to UHAUL know that I already left the dolly and that I ask for 4 more days (until 03/01/23), they took note and confirmed that the dolly was returned, yesterday I left the truck there (took pictures) and today I received email confirmation and my receipt where they charge for 6 extra days for the dolly, when I returned it 8 days ago. This location never call to let me know that.
Carlos VillegasGreat people
Jeffrey AndrasEasy drop off
Victor HughesI was told that this reservation drop off time could be edited to be the same time as the other reservation I made the same day, but that did not get done and I was charged an extra day. I did three reservations in the last month and spent a lot of money on them. I thought U-Haul would do what they said.
Mary McCarthyBe open on normal days OR have a drop off box!!
Donna SerpicoReceived a truck that had issues with 4 out of 6 of the tires.
AMBERLEA ARNDTNo fault of the facility I picked up the truck from, but the AC did not work in the truck most of the time. It was horrible making a 3-1/2 hour move in FL summer. The truck had a cigarette smell and pulled to the right a little. No big deal but the AC not working made it miserable.
Lucas YoungsThe staff at my U-Haul pick up location was excellent and very helpful. They made sure that everything was properly hooked up. I was helped with a purchase an adaptor for my electical connection. Because of the staff the of renting the U-Haul trailer, I had an excellent experience.
Glenn CampbellThe truck did not run right and ate up a bunch of gas… They should keep the vehicle in proper running condition that way it doesn’t burn a hole in customers pockets
Calvin Moorecame right out, unloaded the trailer and we were done. great friendly, fun man
ronald barneyGreat job
William KellerExcellent service à la clientèle
Brett SchaeferCharged extra fees after rental
Jeffery Ehmancustomer service was nice although the secretary was very to the point not very friendly and there was little kids in the background like it was a daycare the gentleman that hooked up my storage box was very helpful and very friendly however the lady that took my money seem bothered and more worried about the kids I believe that were in the other room
Lisa TestaTruck was very dirty. They seamed to not care about the trucks. I was told that the investors only care about the storage not the U-Haul part.
Jesse BertettoIt was super easy and didn’t take long to get my trailer hooked up.
Jodean WheelerEven thought it was not the place that I supposed to return the trailer but Mike was very friendly and helpful (even helped backup the big trailer). He really went out of his way to contact U-haul to make sure that I would not be charged extra for dropping the trailer off in a different location. Super star service! I would do business with this place again and definitely recommend it to anyone not just friends!
Hai Nguyenyour return app sucks. It will not let you finish the return prosses. gets stuck on the picture step.
Donald PritchardCovered trailer that does not have a hole in top . The bedding got wet
Larry ParkerNothing that I can think of. Customer service at this was awesome, and very home like atmosphere.
Robert SturtevantRight blinker and brake light was out half way home but the trip was made in the day time so it wasn't a big problem. The trailer pulled excellent and was in great shape overall.
randal goodison