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ANDREW Z
Customer Reviews for Dalton Lumber & Supply Co Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Outstanding customer service experience.
GARY DDrop off was simple. Scott was outside when vehicle dropped off and went over vehicle with me. He handled the return and make it effortless. So nice to be able to speak to a person instead of an app or virtual person.
Ellen YWhen we went outside to pick up the van we received a check out email. There were cigarette ashes in the door and it required a photo. But we couldn't finish the checkout because there was a limit to how many photos we could upload and two items required a photo. Overall we are exceptionally happy with the van and the location and the process as a whole.
Bruce SVery pleasant experience
Gary FIndividuals managing this location were extremely helpful in making sure I had the right equipment for my move.
Linton CFor starters, don't cancel someone's rental without contacting them first. I made 2 separate but identical reservations. On the day of my pick up I found out that one of my reservations was canceled! Brutally frustrating!!!
Kevin SScotty was very accommodating and the van and process was great!
john rVery easy return.
Anthony COverpriced.
Francis MThis location is incredible. UhAul representative was fast, efficient and friendly. World class experience! Highly recommend this location.
Bryan HThe uhaul counter at Dalton lumber is always very easy to work with. The representative rearranged his schedule to help me with my rental appointment.
Jerard BLove renting from Dalton Lumber! Always friendly service and helpful!
Arkadiuz MWe made our reservation for 6pm Sunday-6pm Tuesday. The shop called us to let us know that they would be closed by 6pm and offered that we could pick it up earlier - great! really appreciated the heads up! However, we didn't realize that picking it up early meant we had to drop it off early on Tuesday, which completely messed with our plans. Otherwise, the process was very smooth and the staff was kind.
Brennan HThe staff was very professional and courteous
Kim WGreat Customer Service!
Saverino SThe van that I rented had a full gas tank. I traveled, however 30 miles or so and when I filled up the tank, it took 5 gallons of gas. So the vans gas gauge is inaccurate.
Joseph Nexcellent customer service! A+++!
Alexander TVery friendly
Robert DDouble check the dash indicator lights and tire pressure
Suzanne aYou charged me $15 for insurance which I never signed up for as far as I know. It's not worth my time however to go back and deal with this.
Joseph NHonestly, this is the BEST uhaul location I've ever come across. I'm terrible with names (is it Kevin who helped me?) but the designated uhaul gentleman was so unbelievably accommodating. He knew his stuff. He suggested another trailer for my load. I'm so grateful for that suggestion! It was the right call. I think this uhaul location differs because I felt cared for and felt like they were accountable for fulfilling my request. (As should be the expected experience, in my humble opinion.) In CONTRAST (not this location), historically I always felt uhaul was a 50/50 shot, no matter the reservation or circumstance or phone calls. This place rocks, man. It's 20 mins out of my way but I'm only renting through them, if possible. 10/10 all day.
Cameron PThe man was very helpful & kind! Easy and quick process.
Lacey AI don't know, just a gross experience , the truck was disgusting, the guy was rude. I'm just upset
Reece MDalton Lumbar does a GREAT JOB with Uhaul. We use them often.
JOHN GTruck was not clean with minor cosmetic damage. Doesn't seem like there's any system in place where the vehicle is looked over between rentals.
Richard KVery friendly and professional, the process was easy from start to finish!
Kevin MDrop off was easy. The u-haul desk was clearly marked and all we had to do was drop off the key.
Linda TSuper easy pickup and drop off. Great employees, very helpful even though the uhaul system was down. Scott was way too well with and very friendly.
Lindsay MCourteous and efficient service.
Richard KMy drop off wasn't checked in for 5 hrs by a representative. In doing so I was charged an extra day.
Dylan MWhen we got the truck they was no gas in the truck it was on empty,
Marianne DMy experience was so easy. Dalton Lumber UHaul people were great!
Dale RNothing. Staff was incredible! Very knowledgeable.
John SThe tire straps were fraying. The young man attending to me was very personable and good at his job. He made the transaction stress free.
Leon MLower prices
Michael WDO NOT CHANGE the original contract after 10 minutes of the customer signing the contract.
Samantha FThe back of the pick up truck was dirty. Had to take back to my house and sweep it out and take a few shovels of dirt out. Couldn't use it the way I picked it up. I used it to pick up a pool table and the back was dirty
Jeff R