Évaluations des clients D&A Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de D&A Exxon

Cote générale :

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Russell E.
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No masks were being worn in the lobby by employees, despite local regulations requiring them, was not told how to properly return equipment and was charged an extra $20 even though I returned it on time. Van was almost out of gas when I started the rental.

Stephen S.
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Le client n'a pas laissé de commentaire.

David B.
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The dealer at the location was great. He was very helpful, and patient. But I was trying the checkout by phone. IT WAS TERRIBLE. Your network was glitching and it took a very long time to get checked out. I was delayed maybe 30 minutes. Also taking pictures of me, license, passport, etc was frustrating for an old guy like me.

paul M.
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Have coffee and donuts for customers. Lol

Ayla P.
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Le client n'a pas laissé de commentaire.

Laura J.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Stephen S.
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Le client n'a pas laissé de commentaire.

Patrick S.
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The location was fine but I'm can't recommend the UHaul mobile check-in/check-out system to anyone. It was cumbersome, slow, and much of it seems like it could have been handled before I arrived. Asking for a second contact as I was checking in was inconvenient. I gave them my wife's number, they couldn't reach her because she was driving, so then what? I just have to wait there until she can be reached? So, I may not use UHaul in the future to avoid the mobile check-in process. It's not a good system.

Amr A.
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Great service. Will be back

Christina T.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Zoltan B.
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Le client n'a pas laissé de commentaire.

Bruce M.
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The entire process from placing the reservation thru the pickup and return was very smooth and easy. Very satisfied overall.

royce G.
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had to help put trailer on with a bad back hurt myself helping then no one helped at drop off to take trailer off. :(

John U.
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Best Haul Rental location I've ever worked with. Now my go to for truck rentals.

Stephen S.
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Le client n'a pas laissé de commentaire.

VINCENT G.
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Le client n'a pas laissé de commentaire.

Chris S.
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Le client n'a pas laissé de commentaire.

Bridget R.
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Le client n'a pas laissé de commentaire.

Elton B.
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Military Discount

Lance S.
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The Asian man who rented this to us was amazing. Would recommend based on him. Thanks.

Paul S.
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Easy pickup and drop-off. Attendant was polite and helpful.

Sean M.
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Le client n'a pas laissé de commentaire.

Nathan W.
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Le client n'a pas laissé de commentaire.

bruce F.
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Le client n'a pas laissé de commentaire.

Todd T.
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This location is a ramshackle auto shop with a disorganized office. The clerk had trouble booting up his computer, possibly because of the 15 or 20 windows open in his browser. Clerk was cordial enough, got the trailer hooked up promptly. The primary problem was the non-central location. It took an extra 2 hours to pick up and drop off this in-town rental. Huge time expenditure during a very busy time of my business year.

Dean O.
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equipment was clean but trial pressure was low. 20 pounds

Brian P.
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The gentleman was very nice and accommodating. My problem was the rental itself. We drove it in the rain and when we arrived at our destination and unloaded the items several items in the front were soaked from rain. This was obviously an older trailer, but it should be checked and repaired because it is not functioning.

Matthew D.
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Le client n'a pas laissé de commentaire.

Susan M.
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Le client n'a pas laissé de commentaire.

Erik S.
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Le client n'a pas laissé de commentaire.

Nicole B.
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Make sure to say whether or not you want the insurance add-on (I wasnt asked and it was on my bill). Ask them to take it off before you sign off on the contract.

Eddie L.
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Le client n'a pas laissé de commentaire.

jay H.
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Le client n'a pas laissé de commentaire.

laura H.
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Very run down and the chairs in the cab had dog feces on them, so not cleaned obviously as well :(.

JANE C.
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The service and Kind, helpful customer service at pick up location was superb!! When I need to rent a moving vehicle I always come to this location.. thank you

Francise K.
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L

bart H.
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Le client n'a pas laissé de commentaire.

Nancy C.
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Clean the dead bugs off. Check that the cab lights are off.

HEIDI S.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Super friendly person with a positive attitude and had everything ready to go for us both on pickup and drop-off.

Marilyn I.
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Paul is always very helpful. Have rented here before.

Jeffrey N.
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Le client n'a pas laissé de commentaire.

Esequiel S.
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Le client n'a pas laissé de commentaire.

Ed H.
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Parking lot could use a sweep job.

Marilyn I.
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Always like going to this location. Very helpful and I like that it is a smaller operation representing U-Haul.

Brandon G.
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So I was supposed to pick the truck up at 8:15 am and since it was outside the normal business hours, I was supposed to us the UHaul app. When I got there at 8 and started to use the app it wouldn't let me continue saying that a piece of equipment was not ready. Then it gave me a number to call for 24 hour help (253-208-9409), but no one ever answered the phone. Not for any of the multiple tries. I ended up having to wait for the attendant to show up at 8:30 in order to get the one piece of equipment that wasn't ready. And the equipment that wasn't ready were the KEYS.

Daniel H.
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Make sure staff know what they are doing and rushing so they can go home at the stroke of time to go home now! On 2nd round with uhaul for refund of some money because they over charged my credit card. They refunded $8 closed the claim without a word to me. They owe me quite a bit more. And the customer service person is completely unprofessional. Assumed without asking me anything, shot me an email with her take on the problem and never contacted me again. Her name is Ashley. Never will use uhaul again. And my name is Susan Hem. I rented and paid for it on my credit card and my boyfriend Dan picked it up.

Roy P.
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I like this location. The owner is very kind.

Ryan A.
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Worst customer service I have ever had. Waiting on a call still from a manager.

Richard V.
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Le client n'a pas laissé de commentaire.

Adriane S.
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The agent had a difficult time using the computer and wouldn't help with directions .

Timmy T.
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It was night time couldn't see anything NO LIGHTING.

Dianne C.
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Not a professional location, looked like a run down auto shop.

justin H.
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Le client n'a pas laissé de commentaire.

gary W.
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The guy was great I was in and out in about 3 min. So I guess nothing

Katherine S.
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Thank you!

MAVELLE F.
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The place could use a little tidying and organization, but the staff was friendly and courteous, my truck was ready and waiting for me, check-in and check-out were super quick and easy, so I have no complaints!

Alyssa H.
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Le client n'a pas laissé de commentaire.

Maria S.
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I had to pickup the rental early because he was closing early. I rented a 19.95 truck and dolly so I could move heavy furniture with my son, not having to hire other people to help. I wasn't informed however the truck didn't have a ramp. I went back early the next morning to exchange the truck but owner posted notes the was closed until July 3rd. I had a huge dilemma. Moving furniture from a 10x20 storage would have been no problem with a ramp truck. I had to hire people on their schedule to help lift things into the truck at their schedule. I also had to find a truck with a ramp to use to move my piano. My piano is an upright on wheels, so i could have mo ed it with s ramp. I return the truck on the 2nd of July, when he called me but he was not there. This morning, he sent a receipt for extra charges. I have spoke with him about this but his resolution was uhaul charging me 6 more days. realize that this is uhaul's policy but I did go back on the 27th at 9am to try and exchange the truck but he was closed. I had a deadline for moving at my storage that was rented already. I had to complete my move. Could you please consider dropping the charges to this rental as I did try to exchange the truck, had no use for a dolly because the truck didn't have a ramp. I was prepared for extra mileage. I even let him know probably 40 . This move should have only cost $140. Instead it has cost me almost $500. I have used this location before and like him. I would recommend him. This was an unfortunate occurance because he was on vacation. I do believe he would have resolved it if in town. Please let me know if there is anything that can reduce the promissay note. I honestly just moved and can not afford it.

Angela K.
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This is not a full official U-Haul office like I've rented from before, rather it is a small local business. The service is so friendly, simple, and fast. If you're in the area, I highly recommend renting from here!

yamamah W.
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I loved the fact that this location wasn't busy like the one on Morgan street. The owner was great and super helpful! I didn't have to wait and was able to obtain the van immediately.

Janice K.
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Le client n'a pas laissé de commentaire.

Luis V.
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Le client n'a pas laissé de commentaire.

Pierre M.
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Le client n'a pas laissé de commentaire.

melissa A.
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Was such an.awesome. expierence, the guy was so nice and.very helpfull.

Pierre M.
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Truck was dirty and only had 1/4 tank of gas when I picked up. But, service was great and pain free! Thanks

todd A.
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The man working there was friendly and attentive. Good place to rent.

Thomas P.
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Le client n'a pas laissé de commentaire.

BENJAMIN D.
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Le client n'a pas laissé de commentaire.

Vincent D.
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Le client n'a pas laissé de commentaire.

Kathi W.
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It was super fast and easy to rent and even return. Amazing, never had that experience before. Definitely do this again.

Ryan M.
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Smooth experience. Paul was on top of it, and truck was perfect. Would absolutely rent from here again.

matt H.
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nice guy, completed the process a lot more quickly than I remember from previous U-Haul experiences.

MARCUS R.
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AMAZING STAFF - BOTH SHIFTS!! THANK YOU

Kendal B.
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Le client n'a pas laissé de commentaire.

Admassie T.
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Le client n'a pas laissé de commentaire.

Ginna C.
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Le client n'a pas laissé de commentaire.

Robin M.
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Employee was friendly, quick, and easy to work with. In and out within 5 minutes and on my way. Best U Haul experience yet.

Thomas M.
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The gentlemen at the front desk was friendly and helpful. Everything went smoothy.

Marc B.
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Excellent service

shaianne L.
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When I picked up the truck they didn't do a walk through which concerned me at first however i was in a hurry and in the end there was no need to spend he extra time. Everything went well. I cannot rate the customer service high enough. The gentleman who helped me was great!!!

Michael T.
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Le client n'a pas laissé de commentaire.

allena G.
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Le client n'a pas laissé de commentaire.

luan T.
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Le client n'a pas laissé de commentaire.

Guy G.
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nothing. the gentleman was very polite and responsive.

Elisa O.
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Great customer service!!!

Tami S.
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Le client n'a pas laissé de commentaire.

Malcolm M.
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Le client n'a pas laissé de commentaire.

CAM H.
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Le client n'a pas laissé de commentaire.

Christopher G.
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The agent at this location was friendly and nice. He did not however follow the proper procedure in regards to informing me of my responsibilities nor making sure equipment was acceptable before my departure.

helen J.
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I was extremely stressed out over the thought that everything was gonna go bad and that the truck would be awful, But on the contrary, it was easy and fast, The sales clerk was wonderful, cheerful and extremely helpful, which put me at ease for the rest of my move..

Kiley H.
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Le client n'a pas laissé de commentaire.

Cassi R.
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Quick and easy. Thank you

Darrell B.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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I was told a smaller per mile charge over the phone than what I was billed.

ZOYA S.
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Paul at D&A Exxon does not disappoint.

tom H.
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Le client n'a pas laissé de commentaire.

Zoya S.
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The gentleman running the location on 9857 17th Ave SW was prompt, very kind and helpful, service with a smile, and was not a sociopathic liar like the manager at the OTHER UHaul on 35th and SW Morgan (which is run by Alexandria Ramos, who is utterly HORRIBLE). I endorse the 9857 17th Ave SW location for people who, like me, don't appreciate being abused by corporate drones, but do appreciate good, sincere service.

Non reviews have been submitted for this location.

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