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RUSSELL T
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The car transport was great. The only issue was the ladder straps did not accommodate my 30" tires. The pigtail strap was too short. I had to use my own personal ratchet straps with the existing ladder straps.
DENNIS JI have rented a 20 feet truck at this location.When I took the truck the fuel was half-filled. I drove 57 miles and filled 5 gallons of gas before returning.To my surprise I have been charged for 5 gallons extra for gas. It means the truck is giving 5-6 miles per gallon average, btw the truck I have rented was old and around 144 k miles on it.I have been using U-Haul for very long time and for every move. I never had such experience in any other U-Haul location so far.
CHANDRASEKHAR Mthese guys were really bad!
BAILEY GPerfect communication, easy pick-up
DANIEL SExcellent experience.
KARL FQuick and easy pickup and drop off. Very nice staff.
KAREN LDrop off when business was closed so no contact with anyone
KENNETH NThere's not much you can do about the physical location. Depending on which direction you approach it from, there is a bit of a tricky left-right maneuver you need to make and the lot is relatively small.
GEORGE BPhil was very informative and knowledgeable. One suggestion is to tell client about the towing button. It probably would have saved us gas to turn it off while the truck was empty.
OLIVER PThe locking mechanism on the hitch did not lock the hitch to the ball (the detents with the spring did not lock the knob) The trailer became detached from my hitch at highway speeds and almost caused a severe accident. The trailer was put on my hitch by the uhaul store, so I was not aware that this was a concern until after the incident happened and I was re-attaching the trailer on the side of US-23.
NICHOLAS LArrived 4:10pm and the counter closed at 4pm; gentleman working said he would take care of checking me in anyway. (I was expecting to use the 24/7 drop-off)
Joseph LProcess went smooth. Tech that helped attach the trailer was thorough and polite. Also made sure all electrical was in proper working order and that the trailer was set at the proper height to the hitch. I would rent from them again.
Jon RPicking up in Brighton was smooth and the guys were very nice and respectful… Dropping the trailer off in Pittsburgh went good
SHAKHARY LConvenient and helpful
PHILIP CHalf of the check-in had to be completed online even though I was at the location (e.g. picture of face, picture of front and back of license). Check-in should either be online or in person.
BRIAN KTruck was old. Cargo door was very hard to open. Key would not turn - had to press a bunch of buttons on the dash and open/close the door multiple times to get the key to turn to start the vehicle. Online app to pickup and return vehicle was terrible. Glitched out and videos are not detailed enough. Would much rather deal with an actual person.
Mary YTransmission on this truck didn't shift properly and probably cost me a quarter of my fill up. It was very clean.
Michael PVehicle was old and rattkd ,the a/c was poor.
David WThis was a normal Uhaul rental. Everything worked as it should and I had virtually no problems.
ALEXANDER RThe app was not easy to use and confusing. Chris did a great job helping me through it and when it still wouldnt cooperate, he ended up completing the application manually. Great job
GERALD OThe 5x8' enclosed trailer was not completely clean when we picked it up. There was corn and a small amount of hay in the trailer when we picked it up and it smelled like it had previously transported farm waste. We were able to clean the trailer with a Lysol bath and fragrance cleaner so that it was able to transport our furniture without the smell leaching into our sofa and chair fabrics. Other than that we had no issues with the trailer in a cross country move from Michigan to Florida and we returned the trailer "Clean" without incident in Florida.
LARRY SMerci
BONNIE Dpick up and drop off are easy!! Help employees
ALDEN DField was excellent, got me what I needed
JULIAN MVery helpful and friendly guy who checked me in and out. Very efficient.
Gary LEasy pick-up and drop-off. Competent and friendly staff.
Scott OGood job.
Rhonda RThe UHaul van we rented was perfect for our trip we do every year! We will be back again next year:)
Jamie PThe day after I returned my U-Haul I got two calls between 10 and 1030 while I was work that they did not have the key or the van I rented. Basically accusing me of not returning it. I had to call them back around 11 o'clock and they did tell me that they had made an error in assigning me the van therefore my information was not attached to the van that I rented. Actually, this caused me a lot of stress they should've called me back immediately
CHRISTINA AStaff is friendly & helpful. Rent from these guys a lot
lisa mI was there after hours on Sunday nobody there
Rhonda MSuperb service, excellent vehicle that was running well and maintained beautifully. Merci.
alberto nI don’t know 🤷♂️ it was very nice and smooth
Fred HVery limited parking.
Aaron CHours were not convenient. The owner did not communicate well when I needed to return the trailer I rented and then ended up charging me for 2 days when he said he won't.
Tara PThe Uhaul wasnt ready, and was missing the other rental equipment. It then stalled on me, in the middle of a parking lot, blocking traffic for a business drive through, making EVERYONE mad. It also set me back 45 mins on a really short rental, causing me to abandon my second stop to stay within my timeframe. I have no idea what was wrong with it, outside of the roadside tech walking me through how to restart using a combo of fixes: putting the truck in neutral, giving it a min and them try starting. It didn't work the first time, but did the second time. The trucks are OLD. my phone also died because you don't even have a phone charging port. The fees also stacked up, making it a WAY overpriced option. I will not go with uhaul ever again. Also, put ramp options on all your vehicles. I could have rented a van, but had to upgrade for the ramp. You can give people ramps. Incredibly frustrating, esp since I had my young daughter with me and it was a 100 degree day. Not having a working vehicle and a phone about to die is horrible
Beth WExcellent service and people. Easy checkout and well documented process. Je les recommande fortement.
Robert FEverything was great. Thank you!
James LI've rented from these guys several times in the past few months. They've been very professional and easy to work with.
Marc CGuy was too busy too attend to me properly. No one at the front desk when I got there. Had to go find help inside the garage. May not be his fault… maybe not enough help. Guy was friendly but seemed preoccupied.
Carla WService amical
Donald KTruck still very loud.
Daniel BEasy check-in, easy hookup and easy return.
Steven TCheck-in stalled due to process input and/or computer glitches. Employees helpful and supportive.
jeff hThe guy working was very nice and knowledgeable. Great experience.
Candance kVery professional. Uhaul personnel and D and H personnel.
David MNone noted.
Robert MDifficult to get larger trucks in and out of this location because of road configuration and parking.
Brian WNone They already go above and beyond for their clients.
Bountiful HChris and Paul were excellent. Friendly and professional. Could not have asked for a better experience. Thanks, Jeannene Hurley
Jeannene HEverything was super easy. After hours drop off directions were very user friendly.
David SWonderful experience! The nicest staff! Would definitely go back to this location!
Ginger T