Le client n'a pas laissé de commentaire.
Ranjan P.
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Process was very easy. Staff very pleasant.
Randy O.I have no complaints about D&H Auto Repair. My primary source of pain and frustration was surrounding the U-Haul app itself. Even though I had 4 bars on 5G, when picking up my vehicle and returning my vehicle, the app would become unresponsive. The drivers license scanner did not work. I had to engage support multiple times during this trip (surprisingly, the support function of the app worked just fine.) All of this meant long delays with me standing outside in the snow being very frustrated while waiting for the app to respond. I will not use the app again unless I'm reassured that some improvements have been made to its reliability and functionality. Additionally, the interior rear light of the van would not turn off, which was a major distraction while driving.
MARVIN P.Just a well run business. Always a pleasure, easy in and out. Well maintained, clean vehicles.
Paul L.Had I known that I was not going to be able to personally check out and check in this vehicle I would not have done it. The mobile app was not user friendly, kept freezing and to be honest I had to do all of the paperwork, take pictures of the vehicle while out in the rain, just an overall unhappy experience that I did not have the time for. For both the check in and check out I had to call customer service and while they were helpful the whole process took triple the time it should have.
Jeannie M.I used online check-in which requires front and back pictures of your DL. Have those ready before using online check-in.
JOHN C.We have rented several times across the country and this location has been the best of our experiences.
Frank T.Very well run location. Vehicles are well maintained and they know what they are doing. Easy in and drop off.
Paul L.They go above and beyond to help their clients.
Bountiful H.D&H Auto were great. Helped me when I had issues with the app, super friendly, and made the whole process easy
Shane S.Terrific experience. The folks at D&H Auto were were super helpful and attentive to getting me checked in and out with very little required on my part. Merci!
Brian A.Thank you for all your support, the experience and trip was a great success.
janice C.Had to pick up the vehicle two hours prior to the store being open. The Uhaul process was simple to use and took maybe ten minutes to complete. Drop off was the same way all over the smart phone. I thought it went very smooth.
Henry F.Parking lot could be a bit bigger for maneuvering around the 26ft trucks, but otherwise the place is nice.
Jacob K.Great job!
Robert P.Dave was very friendly and helpful! I would definitely go back to rent again!!!
Bradley T.The vehicles ignition froze when I put it in park 3 different times
claudia P.we rented a Car Hauler to tow car from Brighton to South Lyon... Not far at all. From Start to Finish 2 hrs, so y'all made money off of us.
John R.Absolutely nothing, I love this place
Josh W.Great experience, very helpful, and solve a problem which I had with the hitch set up on my vehicle. One of the best U-Haul expenses I have had.
Puneet G.Friendly and helpful staff. Great location. It was easy to pick up and drop of the rental truck.
Bruce R.I was billed for cleaning the truck for simply having dust on the floor mats. Ridiculous Check engine light was also on
Cara F.Left Trailer ramp stuck, very hard to pull out of holder / safety chain hook missing lock rubber
Mark W.Your online check in is not very user friendly or efficient. It took me approximately 30 minutes to be able to check in.
William M.The check engine light was on the whole time and the air conditioner did not work. I expected better than this and feel that i should get some money back.
Ken H.The truck was dirty, we had to clean the back out, and clean the cab out , garbage, water, bottles, pop bottles, everything
JACQUELINE M.Did I miss something on the app that explained key was in Dropbox? I think that should be made more obvious on the app. They were very quick to show me.
Thomas D.This has nothing to do with the location or staff, everyone at this location is very helpful and i had a great experience with them very professional. The only thing that was not good was the app. It kept crashing and it was very frustrating to use, i had to end up having the people at the location help me with the check in process. Something needs to be done to the app to make it better and more stable. If the location was closed and I was only to rely on the app I would not have been able to pickup the truck. Again all staff at this location were great and very helpful.
Joshua S.Dave was very accommodating! Thanks!
THOMAS PAUL D.Nothing! Truly great customer service! Trucks are always clean. Staff is excellent and knowledgeable. I will always use this location when renting from U-Haul!
jennifer P.Just a night time after hours drop off
Donald R.The Brighton location was closed when we dropped off trailer but there was parking available to park. We were not able to do a check-in with a person, but we did catch a guy walking out at 7:30pm even though they closed at 6pm, and he said it should all be OK. Check-in document was sent to my email the next morning at 8am.
David R.service was great
Ronald W.Both the nice lady at the front counter and the older gentleman who helped me hook the trailer were beyond kind and helpful. Best location I've used by far!
TYLER N.Great service. Professional.
Michael P.Was charged for cleaning when I swept the inside and vacuumed it
Jennifer S.Don't put customers in vehicles that Are not functional.. No AC in the vehicle and alignment was way off . Terrible location and not the first time I've dealt with someone there who's completely rude to customers
matthew F.Have wheel chalks available for parking trailers
michael C.Fast, friendly and efficient during both pickup and return. Highly recommend this team, great service!
Steve J.Agent was very cordial and easy to work with!!
Dennis M.THE BEST EVER
Bountiful H.