The equipment was clean and ran good but the A/C did not work and it sounded like it had an exhaust leak. This is the first time I have had any problem with the equipment at D&M automotive they are always friendly and treat their customers with respect so I will always go back to them for any car repairs and Uhaul rentalsDonald R.
Customer Reviews for D&M Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Universal City, TX 78148
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rik B.
Check the condition of the brakes on the truck. The brakes were squeaking. At one point that began smoking going down a hill due to the condition.Carlos R.
Le client n'a pas laissé de commentaire.Brad M.
Le client n'a pas laissé de commentaire.Craig S.
Great people and very helpful.Steven M.
Great customer service. ThanksArthur M.
Le client n'a pas laissé de commentaire.Christine B.
Le client n'a pas laissé de commentaire.Brandie S.
Great folks there. Very friendly and helpful. This location is out of the way but I'll continue to go here.Julian R.
Le client n'a pas laissé de commentaire.Michael L.
Send people who are returning equipment to a place that is open and has the room for the returnWILLIAM P.
Very customer friendly.Jose B.
Le client n'a pas laissé de commentaire.Fructuoso R.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.CHARLES S.
Closed on weekend. On line check in confusing, Shouldn't have cost 136 to rent a 19,95 truck to drive 18 miles. Very disappointed in UHaul corporate D&M personnel were okCLAUDIA K.
Le client n'a pas laissé de commentaire.ROBERTO S.
Great customer service by Colby.DANILO Y.
Noe was GREAT!JOHNSON W.
A little slow getting the rental pickup started - unloading oil or something.Robert K.
I wasn't fully aware of charges I was told it was all going to be charged to my card but ended up being paid cash when I was told it would be all charged on my card on record . If possible can the recipe be emailed to me email firstname.lastname@example.orgFERNANDO G.
Le client n'a pas laissé de commentaire.KATHERINE L.
Excellent and courteous staff.ROBERT F.
Excellent service à la clientèleKimblyn C.
Le client n'a pas laissé de commentaire.MATTHEW W.
Friendly, fast and convenient!DAVID R.
Le client n'a pas laissé de commentaire.PAMELA V.
Le client n'a pas laissé de commentaire.Christopher K.
Le client n'a pas laissé de commentaire.LARAYE M.
Le client n'a pas laissé de commentaire.Jimmy O.
The team at D&M are friendly, fast and courteous. We will certainly be back to this location. Merci.MADISON H.
Easiest pick up ever! However when I returned the truck I could not figure out how to mark as returned.Linda N.
Good phone contact the day before. Person told me how/where to drop it off on the weekend when they were closed. No issues.Paul B.
Le client n'a pas laissé de commentaire.JASON T.
Friendly and professional staff.EDWARD K.
Le client n'a pas laissé de commentaire.DRUCILLA O.
Colby is great. I was so upset with Uhaul's policy of not actually holding reservations that I was never going to use them again. Then Colby changed my mind with his attitude and willingness to help. Now I'll only rent from D&M.Charles F.
I went to pick up the truck from a location where it was close had to go through a lot I didn't understand, couldn't get the lock box open it was a disaster and the whole process was very upsetting and I was very frustrated bad experience period and I will never use this location again I will now make sure I go to one that is open when I pick it up and still open when I return it. Disappointied customer Rosie W.
Great customer friendly service.MICHAEL J.
Very fast and friendly pickup. I was in and out in five minutes tops. I highly recommend this location.Alfonso C.
It was fine. Not every place is going to be amazing, this is just a small service station with some uhaul units and it did the job it was supposed to do. Wasn't upsetting, but it wasn't above and beyond either. It just is what it isMICHAEL L.
Le client n'a pas laissé de commentaire.Salvador R.
Le client n'a pas laissé de commentaire.Lee E.
The guys in the office are always polite and helpful. I have rented twice at this location and have always had great service.LINDA D.
Le client n'a pas laissé de commentaire.Leonard D.
Colby was very professional and helpful! He lifted that trailer onto my truck trailer hitch, showed me how to connect the wiring and chains. We walked through the safety check and he wished us well. I am a customer for life after that experience. Keep it up Colby and team there at D&M Service Center.JOE T.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.KENNETH H.
Le client n'a pas laissé de commentaire.Michael P.
Always great serviceJason F.
Le client n'a pas laissé de commentaire.JASON F.
Le client n'a pas laissé de commentaire.ernest B.
Le client n'a pas laissé de commentaire.ROBERT M.
Floors, inside back; and cup holder areas were very dirty. We were very disappointed in upkeep of Trucks. It took a long time to process our information, once we got there( reservations made on a Sunday). We also had to take multiple pictures of damages, to the Truck, once We arrived to pick it up. This took a lot of time.Donald R.
Le client n'a pas laissé de commentaire.EMILIE H.
Great service here, very helpful and knowledgeable. Fast service. Great staff. Definitely would use again and reccomend.MARK B.
The whole process went well and was easy. Nothing comes to mind as for improvement and I was satisfied with my experienceDavid K.
Le client n'a pas laissé de commentaire.RICARDO A.
Le client n'a pas laissé de commentaire.Trevor F.
Le client n'a pas laissé de commentaire.Pedro M.
Le client n'a pas laissé de commentaire.Anthony N.
No one was in the office to help us even though it was supposed to be open.Laura C.
Nothing. The team at D&M were professional and very helpful. They made the pickup and return of the equipment a fast and easy transaction.Daniel V.
Le client n'a pas laissé de commentaire.abel S.
The rep that helped me was extremely professional and hooked up the trailer for me and made sure everything worked.Joseph M.
I received the notification to inspect the truck and trailer after I left the lot. And it wouldn't let me fill it out. Your representative should have walked me through the process like they do at car rentals places. No one walked me through anything. Didn't notice until the next day that the lock on the drivers side door was inoperable. Had to enter the vehicle from the passenger side. Cup holders are broken. I reserved a 7am pickup and 7 sets of blankets. Location pickup was changed to a lot that couldn't accommodate a 7am pickup and they didn't have enough blankets. Your representatives were not wearing masks. Where's the question â€œwere the personnel helpful?â€ for the pick up location?Joanna S.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Kurt J.
Clean trucks before issuing them.Maurice R.
Le client n'a pas laissé de commentaire.Dominic G.
Everything was beyond excellentRobert R.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.Charles R.
It was great.plan to use them regularly, instead of our usual place on ww white rd.this was way closer...the gentleman named Colby was so polite and happy...he too was wonderful..EDWARD M.
Le client n'a pas laissé de commentaire.abel S.
This is the best location we have ever used. There are 3 other locations close to us and we have had to use them a time or two but D&M is always my first stop. The people here are so helpful and always make sure the equipment is in top notch condition. I love this location.ROBIN S.
Le client n'a pas laissé de commentaire.RUY U.
Le client n'a pas laissé de commentaire.REBECCA S.
Le client n'a pas laissé de commentaire.Bruce L.
Allow Military discountMARIO M.
Le client n'a pas laissé de commentaire.Benjamin H.
Le client n'a pas laissé de commentaire.Heriberto V.
Le client n'a pas laissé de commentaire.Lakeshia S.
Don't change customers reservations. The only problem I had was that I rented the dolly for the standard 5 days when speaking with the local cs at the pickup he ask was 5 days going to be enough and I replied yes we should be in Atlanta tomorrow. So when we didn't leave for 2 days I was surprise to get a call from Uhaul saying that I was 2 days overdue. Customer agent changed the rental to one day and because this was all done on the app and I didn't get any paperwork then it was only apparent after getting a call. Conversely the phone agent straightened out the issue.John S.
Le client n'a pas laissé de commentaire.Rudolph S.
Le client n'a pas laissé de commentaire.Darrin P.
Clean out your equipment before renting to another customer. Flatbed was full of gravel and twigs and took me around 20 minutes to clean before loading. My fault for not inspecting before departing the lot.SANJUANITA B.
Le client n'a pas laissé de commentaire.Israel P.
great service!JENNIFER N.
Le client n'a pas laissé de commentaire.Robert A.
Truck had no ac worst move ever also no brakes too.. the dolly was broke and the lights flickeredJAIME S.
My only complaint is that the truck needed new wiper blades. Other than that, everything was as advertised.James C.
Take off the maga sign from your front window.Karen P.
D&M Service Center is always friendly and easy to work with. I've been using them for trailer rentals for over a year now and I have a positive experience every time.Patrick H.
Le client n'a pas laissé de commentaire.sherwin W.