Service agent at the store was excellent.Sherman H.
Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)
Pour nous contacter
Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)
Services dans cet établissement :
- Lun.-sam.De 8 h am à 5 h 30 pm
- DimancheDe 12 h pm à 5 h 30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service!Jeffrey Y.
Le client n'a pas laissé de commentaire.Darrell K.
Vehicle had strange odour. Vehicle cost was more than advertised.Jaye S.
UHaul service was down throughout the system and a phone call had to be made thereby causing a considerable wait time on hold to complete the booking, this was by no means the fault of the location.Glyn J.
The staff at this location are fantastic! Friendly and helpful. Always a great experience.Robin B.
Le client n'a pas laissé de commentaire.Luc V.
24/7 pickup would be nice.Bradley W.
Le client n'a pas laissé de commentaire.Luiz B.
Le client n'a pas laissé de commentaire.IAN LAURIE C.
Le client n'a pas laissé de commentaire.VILLAGE M.
Availability of dollies is not adequately tracked. We were able to request a dolly even though there were none at this locationJonathan H.
Le client n'a pas laissé de commentaire.Gene H.
Le client n'a pas laissé de commentaire.JEFFREY K.
Kate was very helpful. Ill recommend the location to everyone.Allen B.
Le client n'a pas laissé de commentaire.Holly L.
Very helpful!Debbie M.
Le client n'a pas laissé de commentaire.RICK M.
Le client n'a pas laissé de commentaire.Margaret B.
Staff are always friendly and efficient, easier and cheaper to rent rather than own a trailerJeff Y.
Le client n'a pas laissé de commentaire.Crystal N.
Great prompt service and friendly staff.. made a hectic move less stressful...thank youTimothy M.
Le client n'a pas laissé de commentaire.Angelique H.
Absolutely nothing. The representative was very helpful and sympathetic to my concern. I would recommend this location to anyone!claudine M.
Le client n'a pas laissé de commentaire.Catalina V.
Le client n'a pas laissé de commentaire.GREG W.
Le client n'a pas laissé de commentaire.Alison P.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Rebecca M.
Le client n'a pas laissé de commentaire.CORIE S.
This location was fine, the overall rental experience was utterly terrible. I booked a 15 ft truck in Halifax for 10 AM on the 19th of Aug. I got a text the day before saying the vehicle would not be available. I called the provided number, waited on hold for a while and got a rep that told me the only option was either a 26 ft truck (stupidly big and expensive on fuel for my purposes) or a 20 ft one that would be available in Kentville NS (1 hour, 10 min from Halifax) and it would be ready for pickup on the afternoon of the 18th. I took the afternoon of work and had my daughter drive me the 70 min to Kentville. When I arrived there, this second truck was also NOT available! The rep on the phone provided no assistance other than to offer me another 26 ft truck at a different location again. Thankfully, Kate (the only bright light in this lousy service)at this location managed to convince another customer to free up their rented 10 foot truck. But this needed to be returned to Kentville after the move to Charlottetown, which wasted a Sunday morning. So, in the end, I had a truck that was too small, that I was forced to return, and cost more in fuel because of the unplanned/unnecessary two way trip. This was a truly awful experience, and I will try my level best not to rent with UHaul again. I'll tell my friends the same.MICHAEL M.
The staff were delightful.KIRK H.
Le client n'a pas laissé de commentaire.Karel B.
No issues, professional serviceKevin P.
The only other item, I would suggest is to provide a true representation of the size of the truck. I needed a truck to handle 18 feet, so I got a 20 foot. In the documents online it only gives the size of 20 x ?? x ??, so that is what I ordered, HOWEVER, as you know it is 17 feet, plus 3 feet over the cab. NOT what was needed but TOOOOOOO late to get a bigger truck. This cost me time and money and also, I was to take a trailer for U-Haul to NS and I canceled cause of the mess I was in.\ with the size issue. Thanks RobbRobert H.
Customer service was outstanding.Shawn O.
Le client n'a pas laissé de commentaire.STEPHEN WILLIAM B.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.Mason F.
None , we'll doneGUENTHER W.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Wendy R.
Staff was friendly, process was quick. It was further away than I'd like, but no one else had vans available.Gavin jay B.
The staff is always super friendly and helpful!! Would definitely recommend them !Julie B.
Le client n'a pas laissé de commentaire.Tim M.
We're very helpful to get me sorted and completely under stood why I was so frustrated, my whole reservation got messed up and they're the only ones that wanted to helpâ€¦ when I told the guys in the city they messed my reservation up all they said is â€œI'm sorry we cannot change your reservationâ€ pretty poor customer service and I'll never go backIsaac G.
Le client n'a pas laissé de commentaire.Stephen O.
Le client n'a pas laissé de commentaire.Wanda V.
When I book id like t be able to tequest a yruck with the new comfortable seats and cruise control It made a huge difference Plus.. people should know how many gallons a truck uses per mile or kilometer. To budget for gas ThanksMARY-ANNA D.
Le client n'a pas laissé de commentaire.KAIT I.
Le client n'a pas laissé de commentaire.Jomi W.
Impressed with the equipment and service.Lysle A.
Staff are always pleasant, competent, and efficient.Jeff Y.
Excellent service. Quick and efficient. Friendly helpful staff.Chelsey E.
no issues, professional serviceKevin P.
needs to be automatic to offer help/assistance for disconnecting the trailer when dropping offWendy S.
Nothing. All good. Great service.Jamie M.
Great serviceKARL EDWARD H.
Le client n'a pas laissé de commentaire.Dan B.
Great as usualAdnan B.
Great service and the worker was very informative to.Whitney K.
No improvements neededKevin P.
The ramp on the truck I rented did not extend . Made it very difficult to load and unload a piano .chris Y.
Excellent service - easy transaction from pickup to drop off. Well maintained vehicle.Wendy W.
Le client n'a pas laissé de commentaire.PETER M.
I was charged an extra day when I was told anytime next day was ok. Return staff was cocky and said call head office.Melissa R.
I wasn't told when iConnor C.
Le client n'a pas laissé de commentaire.Thomson F A.
Le client n'a pas laissé de commentaire.Barb G.
I find your mileage rate too high and fuel economy brutal.Paul T.
Le client n'a pas laissé de commentaire.Cheryl B.
We were very happy with the high level of customer service and support we received at this location. Everyone was friendly and helpful and the truck was prepared and ready at the time of our appointment. A very good experience!Gary V.
Le client n'a pas laissé de commentaire.GREG W.
To have more small trailers would be even betterJeff Y.
We are newbies to hauling and the staff was fantastic and assistive- even in the pouring down rain! Thanks and we will use again!Shaunna R.
Le client n'a pas laissé de commentaire.Ryan J.
Quick and easy return. Lovely Experience.DAVIDLEE W.
Le client n'a pas laissé de commentaire.Michael N.
Very helpful!Michael C.
Le client n'a pas laissé de commentaire.Neil S.
Le client n'a pas laissé de commentaire.Rena M.
Le client n'a pas laissé de commentaire.Karen W.
this is the wrong email address. I did not rent a u haul. stop sending.karsten R.
Le client n'a pas laissé de commentaire.wayne B.
Both times we scheduled our U haul pick up no one could give us the van after 5 pm although both times we booked online allowed us to book 7 pm, why have this as an available option, very frustrating as it happened twice!!elizabeth D.
Keep doing what you're doing. Your staff are terrific. They were friendly and helpful.David S.
Le client n'a pas laissé de commentaire.Bruce A.
The van was not fuel of gas, should have returned it right away!John H.
It was all good.Hugh C.
Le client n'a pas laissé de commentaire.Hailey N.
The customer service was exceptional and the staff are very friendly and welcoming. Thank you all.Kathleen H.
Staff were tremendously helpful.Brad R.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Matt P.
Summer tires on the van, it's winter in Canada! I couldn't get as close to the location as I wished to while moving some items, however it did the job!Clinton P.
Over all the rental was good. I rented the truck for 3 days and returned it around noon on the third day so I don't know why I got charged for another day which I didn't notice until I looked at my online receipt.Scott P.
Had lousy shocks bounced all the way from Nova Scotia to Edmonton. Damaging a lot of equipment.Bonita D.
Le client n'a pas laissé de commentaire.Christine H.
Le client n'a pas laissé de commentaire.Krista D.