Excellent customer service at this location, very personable and welcoming 5 + stars!
MARIAN G
Customer Reviews for Dans Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All was good
Earnest VI thought this location did an excellent job of presenting themselves. Everything was very clean and attractive.
Sandra DI dropped the truck off a day early was was charged not only for the two days but for extra milage. No one from the location confirmed the key drop off.
STACEY GThe man over there was rude.
Daniel AExcellent customer service, extremely helpful. Would recommend to anyone wanting a uhaul 100 %.
William MSomebody in your organization changed the pickup time arbitrarily without consulting me. Very unprofessional. The new pickup time was not conducive to my needs.
William Mphone servive and communication is not great. I went through 5 people to change my service and then when I returned the truck, the closing was a hassle because of the miscommunication.
Brenda HMake sure the rear door operates easily not sticking and not hard to lift.
Verlie MDan from Dans towing was awesome and helpful.
Greg BAmazing staff and service at Dan’s Towing.
Elisa CFriendly and curtius service at a reasonable price.
Armand Mnothing all was ok
daniel dFour tire trailer, two front tires were new, two rear tires were very worn and bald. Was concerned they would fail on 500 km trip!! They only had this trailer or I would have asked to switch it out.
James-John MOwner changed my reservation without my knowledge and in turn my credit card was charged for more than I glad expected. It was only a trailer but was not cleaned out before I took possession and had to clean.
Christine Pnothing everything went 100 %...
George LNo issues.. all went well. Thank you.
angie pDon't charge me a after hours fee when all my business was done during regular business hours. UHaul owes me a $20 refund. I also returned the trailer a day early.
ROBERT CContinue the fantastic service.
John Pvery simple effective and easy return. pleasant to deal with
JAMESJOHNJ MThe Uhaul truck was unsafe and not drivable. The tow truck delivered it to its final destination.
Sabrina MVery poor representation for a uhaul dealer. Charged me for fuel when I have a receipt proofing I put fuel in. Charged me for safe move when didn't want it. Swore at me and hung up
NATHAN WEverything went very smooth. I was happy with the whole process.
Shawn RA car hauler was not available at our preferred location so we picked it up at another location a half an hour away.Thankful we could get one but not happy that we were charged for a one way rental,which was almost double the price
David JThe owner himself was a great guy. U-Haul however....
Brandon MNo comment
owen rVery professional. Very helpful. The dropoff location (which I told the pickup location about) helped me to clean up UHaul's issue with the contract change made 1 hour AFTER it was signed and I had left for Espanola. He said it made no sense for me to have to go out of my way to Littlecurrent when I was at my destination in Espanola.
Colleen FGreat Service from Dans Towing
Blair Rnothing that i can think of. all good.
Cynthia RWhat Uhaul can do is GIVE all the information TO THE STORE that I had to fill in advance - stop wasting my time and the vendor's by making me put in all my information just to get me to the store and he has to enter it all anyway!!!!!!!
SHERRI RInstead of getting upset where I unhooked trailer on property I would recommend putting signs up for (uhaul trailer drop off parking only )
WARREN BOnly book units you have available. Calling 2 days before a move to tell me my enclosed trailer was not available was unacceptable. Dan went out of his way to help after but we had to settle for an open trailer and it rained! Uhaul needs to find a better way to ensure people get what they request from the get go! Kudos to Dan's but uhaul you need a better system!
Allison AExcellent service at pick up and drop off location.
Paul Meverything was fine Thankyou
FLORENCE rRuns efficient yard . Professional
Gord PMy initial booking was online. I was not pleased with that service at all. My confirmation was sent back to me with a much smaller truck than I ordered and for a way shorter time. No explanation. It was very stressful. My experience in person with the staff at mt local location, Dan's Towing in Espanola was much better.
Karen MAgent wasn’t terribly helpful.
Michael BI am very disappointed and discouraged from using U haul again. I had to drive an hour and a half away from my location to pick up my truck and was told there were no other trucks available any size around my location. When I had a friend book a U haul for the same destination there was 3 available trucks around my location. The person on the phone kept talking over me and kept talking to her co workers when I asked questions. Eventually I got fed up, said thank you and hung up.
adam bThe truck I had originally ordered did not show slip at the Lively location. Service at Espanola location was excellent.
Blair RGet an answering machine.
Dale HIf the customer is picking up as a self serve have them use the internet to complete their pickup because the app doesn’t work for this location the cell service is not strong enough it wasn’t for me on the night of my pickup thanks for the patience of the rep and the supervisor that help us that night and our apologies to them for our rudeness
Denis Tarrived to pick up trailer, took long time as staff did not know how to operate computer. Also had to drive 130km to pick up trailer as no other location in Northern Ontario had one available!
Allan APick up location was an hour and half. Way to far.
lisa hInside windows were filthy. Trucks front end shook violently.
steve sThe worker was very kind and helpful
Jordan SThe left turning signal.did not work. Also, I was asked to drive 75km to pick up my rental that was supposed to be in Sudbury. Once we arrived at the rental the employee had a o go on a call and returned 1,5 hours later.
Bryan LNothing really. Was convenient and efficient so no improvement needed.
martin lGreat service
raymond dWell, the truck looked good until the brakes failed while driving. The only thing that stopped me was the trailer brakes.
CARL -