Remind customers to please be respectful of the owners property when picking up and dropping off rentals!
Nick S.
Customer Reviews for Dawes Landscaping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Customer service and convenience was great. The only thing I would say, would need improvement is receiving invoice and receipts of your rental. The online system would never be able to find my rental. Also receiving email confirmations was not streamlined.
Maritza M.No need great help ! Please with her texting me and making sure I place order correctly . A one services! Thanks Carie
Caridad C.The only problem I had was with the website I couldn't get into it to return the truck, but a wonderful lady came out and did it by herself. Merci
Richard B.Very professional
Viktor M.Always great service!
john G.Rena is a very responsible U-Haul representative, friendly, helpful, and knowledgeable.
annette L.great service!
Thomas H.This is the best location. Very friendly and accommodating. She was there to help me all the way
Steven S.This truck should be ready on time.
Lillian L.extremely nice representative and very thorough
thomas H.The manager at this location is a complete professional. She is knowledgeable, friendly and more than willing to help. I think U-Haul should hire her to train other dealers. The person who trained her to be so good should be given five stars. Great experience! Will be using again. John Sachau
JOHN S.Nothing. It was an extremely well done process. Will definitely do it again.
Ross Y.Very knowledgeable about equipment
Wallace D.Great service
Wallace D.Great service and always helpful.
Shannon S.Was not present during business hours when I returned the truck, fuel gauge was not accurate upon picking up the truck (I took a picture and had it corrected eventually), was not marked returned until a day later (24 hours after returning), doesn't own a printer to give customers uhaul receipt that show fuel level and starting mileage (when asked said does not own a printer. I rent many trucks and this is always my last option when renting. Nice woman, but needs to improve in my opinion.
Shannon S.Very Friendly and efficient
William N.Manager was excellent, very easy to work with, very smooth process, in and out in minutes.
Rick F.Got a brand new trailer! Friendly service. Easy to pull trailer with no issues!
Kevin H.Lovely rep, and relaxing environment.... But don't appreciate uhaul bumping me out to a much further location
ABRAHAM H.The truck was good and so was the service but uhaul changed the location the day before my move. Didn't have a dolly that I had reserved and said they were short on all equipment the day of my move when I needed the dolly. And then charged me for two gallons of gas when we filled it the line where we got it??
Jennifer W.Rena was very welcoming and helpful. The equipment was clean and well maintained. Check in and check out was super easy.
Mark D.The person was extremely helpful and kind.
annette L.Super flexible and just awesome crew to work with. Rena was great and I highly recommend this location!!
Mark H.My wood furniture was ruined because the seal on the back of the truck was not done properly. We drove through torrential rain in Virginia and North Carolina so water go in the rear of the truck. I was unable to get in touch with anyone from Uhaul to address this issue.
Desma H.Great rental experience!!!!!
Jack T.AAA plus from start to finish
Fred D.Dawes Landscaping was extremely professional, knowledgeable about the truck, and efficient with the renting process. I would absolutely use them again in the future.
Amy T.Polite courteous and was very helpful, explained how the truck worked, helped me adjust mirrors for best view. Very knowledgeable about the equipment and explained the processes of return!
Valerie C.This location is always fast, courteous and professional.
john G.Super kind and friendly! Knowledgeable as well.
Jennifer F.Like I said the last time, this will be the only location I use. Needed another truck and went right back. Had the same exact excellent experience. Hopefully she doesn't get too busy where I won't be able to get a truck the next time I need one.
Michael J.It was an awesome experience and whenever I need anything else this will be my first call. Friendly great service would recommend to everyone
Jon R.I would give them six stars if I could. Staff was great! It felt more like borrowing a neighbor's truck then renting one from a company. This will be “my go to spot†from now on when I need to rent a truck.
Michael J.When I picked up my trailer, Uhaul's computer system erroneously added $8 insurance charge for every day of my multi-day rental when my reservation clearly showed that I had declined all such coverage. Then when I pointed out the error, instead of immediately correcting the error for me, I was told that I would have to wait until the end of my rental when the trailer was returned. That was disappointing news. So I returned the trailer earlier today and now I'm told that if I don't get the refund within two weeks, I should follow up just to make sure the money was returned. This refund should be automatic and I shouldn't have to do any follow up to correct Uhaul's error. In recent months, I have repeatedly rented from Uhaul (I believe I'm what you would call a “good customerâ€) without any problems like this. But this is not the way any customer (whether new or old) should be treated. Despite all this, I will likely rent from Uhaul again in the near future. I'm not asking for a refund or anything like that. But please, please take steps to ensure that future customers don't again have issues like this. Thanks for listening to my concern.
Drake K.My rental was seamless, I called to reserve a trailer and Rena was very professional and there waiting for me on Sunday morning as promised.
john T.Lack of parking. Had to move the truck first then move the car into the truck space. In the meantime I had to park inside a private business area.
Patrick M.Helpful site support.
Lawrence P.Uhual location was timely in completing my rental for a trailer . I had no issues and I will be using this location again.
Anthony R.Very nice people great service 👍
Michael G.There were not 24 pads available, as ordered. There were 12 packaged pad, and, we were told, six loose pads. However, in the final count, there were only four loose pads, and they were all very damp. Also, the cab was not clean, and the latch to the box was difficult to close.
Michael H.As always Rena / Dawes is a fantastic U-Haul representative. Helpful, friendly, kind and always available to assist! She keeps up excellent communication when you need it the most!
STANLEY B.Outstanding customer service and super convenient!
FRANCIS H.Rena, is a first class act. I will be renting again and I have already recommended.
Leonard S.The absolute best customer service & so she makes it so convenient
FRANCIS H.The entire process, from reservation, to pick up, to drop off, was painless. Everything was just as requested.
Robert S.We were completely unhappy with the trailer itself and could not use it. We had to rent a trailer from Tractor supply immediately and use it that day. We will use them moving forward.
LeighAnn C.Very pleasant experience.
Marcus S.