Évaluations des clients Decatur Hardware & Rental
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Decatur Hardware & Rental
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STEVEN D. le
Very helpful in arranging and executing the transactions and provision of equipment. 100% satisfied. Great service beyond expectations.
DAVID C. le
ADD CRUISE CONTROL TO TRUCKS
Ken B. le
Parking lot was full of pot holes.
Julie S. le
Easy return
LARRY S. le
nothing its an easy rental I thought
RICH H. le
Service was excellent!
seth d. le
In an aging strip mall, it is the only store left. Inside the store is in excellent condition. Large parking lot and area for maneuvering trailers.
SUSAN R. le
I stopped to check out the rental of a trailer, my son picked it up a few hours later. Very pleasant experience to work with Chris, he found the best way for what I needed. I thank you.
john m. le
Great staff, trailer was perfect...no issues!
Cain G. le
Poor customer service, equipment not available upon pick up, even when scheduled. Had to purchase a more expensive rental. Had a poor experience and will no longer use U-Haul.
Margaret K. le
I was very impressed with the professionalism and helpfulness of the workers. Very happy with my experience and would recommend!
jaime m. le
I called and reserved the truck about a week and a half before I needed it.. I was called the day before and informed I had to travel 20 miles further than expected to get the truck.. it was just a slight irritation but the gentlemen at the location was friendly and definitely helpful..
Aaron R. le
I believe this location did a wonderful job. What I have an issue with is Uhaul itself, but I am not able to review them for some reason. I tried to rent a Uhaul near my location what I got was a pick up that was over 20 miles away. So when I did not want to return the truck to the location over 20 miles, but the location 1 mile away I was charged almost triple the normal rate. So while I will recommend the location for hardware and rental needs I will tell anyone that will listen to not use Uhaul. There are plenty of box truck rentals around find an alternative to Uhaul.
Nancy V. le
The person assisting me with my rental was friendly and helpful. I felt he was very trustworthy. It was a good experience.
Kevin M. le
The staff was extremely helpful and courteous!!!
MICHELLE B. le
Truck roof leaked n several of my boxes were soaked also dropped down in the cab
Garry F. le
The gentleman helped me find n locate the right truck n he was AMAZING it was so nice to have someone to be so helpful
Pete H. le
EQUIPMENT WAS WELL MAINTAINED. INTERIOR COULD HAVE BEEN CLEANED BETTER, ESPECIALLY CONSOLE.
DON H. le
Everything was good.
Emily A. le
The service was really slow. I waited in line 35 min to just pick up the truck with no one infront of me. The guy helping me never said what the problem was. So i have no idea why it took so long. And I did my order for pickup all online so he didnt have to do much.
DEBRORAH B. le
the port for the plug in to charge phone and for the GPS Garmin did not work, and we had a little trouble with starting the truck. Once it ran, there were no problems again with starting it.
Douglas S. le
I had originally ordered from Bluffton In. And the computer had me returning trailer at 11am ??? I had to cancel that one and make a new reservation! They didn’t have one so had to drive to Decatur several miles out of my way! As well as returning several miles! Not sure what happened but I know I had scheduled till 4 pm not 11 am
Michael R. le
Self checkout is a little confusing when it comes to paying at the end. I estimated an 80 mile trip but went 55 miles over that. With truck rental, estimated mileage, and taxes, it was $126.00 that was charged on my card. After returning, with additional miles, it said that I was going to be charged $170.00 and said nothing about crediting my previous $126.00. It should have said that I would be charged an additional $44.00 for additional miles.
DARIN L. le
I reserved the trailer at my local U-Haul location in Decatur, IN but had to pick up the trailer from Ossian, IN, which wasn't convenient but I was able to make it work. When I went to return the trailer to my local location in Decatur location I was charged extra for not returning it to Ossian, which would be out of the way and majorly inconvenient. If I can't do business locally and get charged extra for not being able to do so, then why would I bother dealing with U-Haul again?
DAVE R. le
The man came out right away & checked the truck with me. He put the dolly cart away & parked the truck for me. Very good service. Thanks for the good expiriance. I had no problems & would use U- Haul again if I needed a truck.
Brian S. le
I was double charged and now my bank account is completely drained. The equipment was fine and I had a good experience but there is something wrong with the processing of fees. I also think that charging 99 cents a mile is outrageous it cost me 60 dollars to go 60 miles plus $10 in gas even though the gas gauge never went below the full mark. I will be contacting my bank about the double charging and the store I went to about this. I'm very dissatisfied.
Yerlan A. le
;)
RICHARD J. le
I had very good service and the truck fit my need. Great people to work with.