Continue the great customer service.
JAMES T.
Customer Reviews for Decatur Hardware & Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Chris was outstanding with his customer service and was super helpful after my Muncie experience
JONATHAN K.head light low beam was out, good thing the high beams worked.
Drew B.Everything went smoothly. Was treated with courtesy and it was finished in short order. Thank you to everyone
Whitney W.The UHaul representative was very helpful and cordial. He explained the hook-up and did it for me.
WAYNE B.I was charged a missing fee for moving blankets I never received and also paid to have some provided. I'd like my money back for both charges.
Jeremy M.Nothing really, easy access to unit for rental purposes. Loved that we were able to drive a short distance. Staff at business location very professional and friendly.
BRAD B.Checking out the truck via phone was not good at all- cumbersome and ultimately did not work. I ended up checking out in person- the employee was quick and extremely helpful.
William L.Excellent customer service
ALEXIS C.Awesome service. Very friendly!!! Prices were very reasonable also.
JOHN A.The truck was clean. You need to have someone check on your tires better. I had a driver side back tire inside duel flat with a air stem broke off.
MIKE N.Very prompt and pleasant service. Thank you!
ROBERTA M.I would highly recommend this place to anyone! He was really friendly and very understanding.
William J.They were great on pickup and drop off ends. Loved the online drop off.
Michael C.I had a lengthy wait despite and online, no contact reservation. I still had to go inside and wait at a desk. Equipment was maintained well, people were friendly, and everything else was as it should've been.
JENNIFER K.The employees were very friendly at the Decatur Hardware pick up location. They went above and beyond to make sure the truck was very clean and ready to go.
KIRSTEN B.The Manager, Chris, did an awesome job with checking us in with the 20 ft truck and car hauler!!!!
jeff L.We've rented tow equipment from this location in the last year, and the staff was very friendly, helpful, respectful, and appreciated the customer then (2020) and at the drop of this equipment. They went out of their way to make our rental experience easy and they even took the time to discuss our future needs. In which we shared the need to rent a dolley for a return trip. The representative inform us on criteria to insure the availability of a dolley when we need it in the future. The tone here compare to the pickup location was at two different ends of the spectrum.
ALFRED G.Your service is valuable.
LAVERN S.Professional and very helpful we were very thankful, 🙌
Jonnette W.Excellent customer service!
Jonathan S.Each cargo trailer needs to have its own tongue Jack to hook and unhook when using as the flatbed trailers have.
PHIL R.Friendly and amazing service!
REBECCA B.Dusty was great to work with and understood customer service, while the manager overseeing the rental was unclear in communication regarding the whole rental process.
Justin C.Everyone involved exceeded our expectations.
TERRY H.All staff were very helpful and friendly, especially Chris
Jennifer E.Trailer was ready to go. all lights worked trailer was ok inside and out. way to go.
JULIE F.Another great rental experience
MELISSA M.My experience was very pleasing. No recommendations.
GARY T.The printed UHAUL descriptions of the various levels of safe move policies weren't very clear.
STEVEN C.Next time I will be sure to take photos of the odometer. My trip from point A to B was 127 miles and I did not veer from my route. I had a limit of 164 with my rental. For some reason it was calculated and I was charged for an additional 73,3 miles. There was obviously a clerical error however, I failed to take pics. Won't happen again if there is ever a next time.
Kerry H.My needing to rent a trailer was without notice and the agent was very nice and had what I needed. No problems.
Michael S.Equipment was available and in 2 different sizes, when other rental companies were not available, including other U-Haul agencies in my area. Representatives were knowledgeable and helpful in use of the van. I agreed to return it by 2 PM, but I was not able to finish until 7 PM causing rearrangement to other renters. There was no change to me for your inconvenience.
JOHN G.Make sure the pickup location is within 30 miles of the moving spot..
Robert A.I found no flaws in how i was treated or how the process was. The employees were very nice and helpful.
TINA S.Very nice truck. Resonable rates. We had a lot of snow that night. When I picked up the truck it was cleaned off and ready fir us.
JOHN G.Excellent service and very nice will use again if ever needed! / no improvements needed
Matthew C.No issues or concerns at the drop off location. The gentleman the did the paperwork and check of the Truck was quick and professional.
John B.They were very helpful since we did not have the utility dolly that was supposed to be in our truck. We also didn't get the furniture padding. She said she would make a note on our behalf I hopes that would expedite a refund for us from uhaul
Kim S.You guys service were great, we recommend Everyone to use your services. Thank you we greatly appreciate it, Have a great day.
RONNIE M.