Évaluations des clients Del Ray

Actually put the equipment requested in the truck. Made moving a lot more difficult than it needed to be without a dolly.

Was mislead on drop off was told we could drop it off at the u-haul we where dripping off another one we had When we went to do mobile drop there was no option to change it just said it was the wrong place. Called U-Haul 20 minutes of being on hold no one answered.

Interior of the truck was not very clean.

I understand that you only want a message line for this location, but you should at least, on occasion, actually answer the messages...

The truck was dirty when I picked it up. I started with 3/4 of a tank of gas and when I went to take it back it had 1/2 a tank. I put $15 in and that took it to 1/16th from 3/4. So, $15 made it go up almost 1/4 of a tank. They charged me ANOTHER $16.46 for 1/4th of a 1/4 tank. That's more than the $15.00 that made it go up almost a FULL 1/4 tank. I immediately called and asked for a refund, and I'm still waiting for it.

My only issue is the fact that the trailers d ok my have running lights. I got pulled over for the trailer not having running lights at night.

Great customer service and if I need something again I will for sure get it from here. I can not think of anything they could have done better!

have vehicle available at reserved location

We were moving from Lincoln to Central City this is the closest drop off location for us. We appreciate this location it saves us an hour of driving time over dropping off at Grand island NE.

I had forgotten to refuel the truck...long day. I wrote a note on the back of the contract stating so with an apology. The place was plowed out, but snow piled around key drop, not bad though, very close to entrance so it was like 3 steps to it. Everything seemed secure.

Staff was very helpful in reviewing the options and selections. They the trailer already attached to the truck and verified that lights where working. They also gave instructions on how to load and strap down the car to the trailer.

Nothing at all. Excellent service.

It was very convenient to have a location in Aurora to return the equipment to. My step father dropped the equipment off after hours, so we didn't see the location or interact with any employees. He didn't have any problems, though.

Not a thing. Ryder and his staff are very accommodating.

Very happy with this location. We have moved several times between Lincoln and Central City. This location makes logistics much easier for us than a location in Grand Island.

Aurora NE is 20 miles from York which is 40 miles from Bruning, 60 miles total. U Haul did add miles and days for the inconvenience

Everything went well and the convenience of having it right in the small town was great.

Broaden the types of available packing materials. I had to ASK to have the correct size of truck made available. Please understand that with the difference of mileage between various sizes of trucks, a larger than requested truck is NOT an "upgrade" but rather a service DETRACTION. The staff at this location was very friendly and helpful. That is a clear POSITIVE for this location.

Nothing it was great

Very nice people, and helpful.

All service was excellent

Nothing to improve upon. Ryder was very helpful and accommodating to our transportation schedule and his employee was very helpful upon our arrival. Thank you!

I dropped it off after they were closed.

You have a great company wish there was ore saving.

When I reserved the moving vehicle, I also requested shipping materials for a large flat screen TV and covering for a sofa. They forgot to order them so had to use other materials.

Everything went well. Trailer was clean and lights worked. Good job.

This location was about 40 minutes from the town I moved from (Grand Island) and the original pick-up location requested. It would have been nice to pick up from where I was and not have to drive that far.

The truck was ok, however after about 300-400 miles the engine would "bog down" like it was not going to get enough gas or something. Also the check engine light came on, we stopped and checked the oil and put a quart in, it was a quart low, and let it rest a while, and it eventually went off. We were afraid it wasn't going to make it to our destination. It did, and all was well.

After hours drop off.

Uhaul changed my pickup location to a place 20 miles away. Also delayed my pickup time by 1 1/2 hours. I ended up have to pay my moving company 175 dollars to sit and wait for me. This was very unacceptable. Next time I'll look at other companies. It was a big waste of my money because of this change.

Dropped off on holiday so no one there.

I would not recommend U haul after our experience. the person we talked to on the phone was rude as well when we went to drop off. Nothing wrong with the location we picked up or dropped off it was the no communication piece

Had a flat on return trip

Good service.

Great people, truck ready to go and return.

The straps.to hold tires were too short. Had to let the air our of tires. The straps came off the tires twice. Rented many trailers this was a bad experience and caused delays. Need to check the length on straps. I was very clear that I had a Toyota 4 runner. Very scary driving.

My pick up place was changed the day before I moved and I wasn't called to be notified. I was originally told I could pick up my trailer in the town I live near and it was changed to a town over 30 min away. I was not impressed.

The service and attention to our needs was outstanding, they were all very friendly and anxious to assist us.

but make sure they lock the trailer hitch down the person that gave us our trailer forgot to lock the hitch and we lost the trailer but luck was on our side and it landed in the ditch and it did not have the car on the trailer yet other then that everything went smooth

They were very helpful and friendly.

inside the cab was dirty with sun flower seeds. I made sure I cleaned it up before I dropped it off.

Very accommodating of the time we needed to pick up the trailer.

Easy and good location

This drop off location is great but I would not recommend UHaul to a friend due to reservations department and failure to get people their trucks on time.

Ryder was exceptional on helping us thru our move.