I was charged a wrong location fee by this facility. I guess the personnel was nice & helpful enough. They directed me to Uhaul business office. This lady was rude & pretty much told me she couldn't refund me bc I signed the contract. I told her the rental location even confirmed with me that they in fact do tell customers they can drop off at any location. She had no empathy whatsoever to my situation. I asked for a contact person over her head. She gave me another number. This lady was much more pleasant but still could not issue me a refund. She said she would pass my number to the person that could discuss and/or issue a refund. No call yet but she did say it could be tomorrow. My bank account is negative due to this unexpected charge...as well as all of the money spent to repair, haul, and tow my truck this past weekend when I was stranded 3 hours from home. Does UHaul want to be a company that helps customers with a big move or through a crisis or do you want to be a company that makes things difficult & adds to the stress levels of your customers??
Laura M.
Customer Reviews for Depot Pawn and Gun
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rented a uhaul and it was double booked per Uhaul. I never received ANY updates about the truck rental or anything. No one wanted to even help me and kept passing me on to other people. While Depot Pawn and Gun was awesome but Uhaul was anything but kind. I will never choose Uhaul for any of my renting or storage needs. Super bad customer service.
Teresa S.Everything was great.
Elizabeth H.I was very pleased with the service and location,will use them again in the future !!
Gene A.The initial appearance was kind of rough, but the folks inside were great. Even in the pouring rain, he helped me park and remove the trailer.
Dan C.Andy and his employees were extremely wonderful. I came from Orlando to pick up my stuff from Alabama and he even called me when I was on my way up to let me know my trucks were ready and even hooked up the car trailer for me. Very nice people excellent service.
SLYVANITA R.No issues
GEORGE G.Dropped trailer off on Sunday. Location was closed.
Carl S.It takes an act of Congress to do self pickup. I was not aware of or prepared for how much information I would have to give, how many phone numbers, etc, I would have to provide etc in order to obtained n my key. It was ridiculous! Very bad experience on U-Haul's part. Not a reflection of the business where I picked up the truck from. There was absolutely nothing wrong with where I picked up the truck, just Uhaul's. Will probably never do self check-in again. Way too much hassle!
Bryce S.One tail light is out on car tolley
donald D.Andy made our rental process smooth and easy. We recommend this location very highly! He really worked with us to be sure we had the truck when we needed it and provided outstanding customer service.
Thomas F.The location is super easy to find and is convenient to hop on and off while traveling! The owner of the business was delightful to work with and very kind.
Cleo G.Despite checking in on line the day prior and declining the "safe tow" insurance, the pickup location added the charge to my reservation without telling me about it. Had to call UHaul to get charge removed/reimbursed. Still waiting for reimbursement.
Richard R.The vehicle other than the vehicle I booked was arbitrarily changed, and the engine warning lights kept floating, making me anxious.
Won kyung L.Andy and the guys at Depot Gun and pawn are really good guys. Whenever I need to speak with a retailer about the best idea for an issue or problem I go to Andy for a solution
CHRIS L.Service was immediate and very professional
DARRELL M.Very Friendly and Helpful. This rental was real easy and well thought through on uhauls side. Thanks for all the help.
Michael C.They over charged me because I didn't drive no 110 miles like they said I did so I kno the meter wrong
Julius H.I was shocked at the total for the $19,95 van I rented! I asked for it for one day, to be returned to the same location, with the possibility of 2 days. I have the equipment contract with estimate, which shows $84,4 for 2 days. I returned it in just under 24 hours having used 104 miles. I ended up paying $93.21. For a $19,95 rental. I feel like this is a perfect example of very misleading advertising, like a scam, but sadly from a well known company. I doubt I will use Uhaul again and will most definitely not recommend it to anyone. I am fairly influential in our community and will tell everyone I can how Uhaul is misleading in their advertising. I believe in the end I may have been charged for 2 days. I would appreciate a call from someone at Uhaul (not the local dealer who was polite but at the mercy of Uhaul practices.)
Sharon C.Our initial location in Selma, AL was a 1 star, awful spot. The fact we showed up there only to find out our reservation was switched to Alexander City an hour away without any prior indication was unacceptable but typical of Uhaul.
LUCAS S.Friendly, quick and easy
EDWIN O.Very Friendly staff and helpful.
CHRISTOPHER S.Everyone at location had a great positive attitude All around good people!
MICHAEL PAUL M.I have used them multiple times and they are fast to process out and in and very personable.
Deward C.Great personnel, great product.
Andrew S.Same location as reserved
JOONHO L.nothing
william D.You guys were amazing. The trip was awesome. No problems whatsoever.
PAULA J.Awesome customer service
Rebecca H.Excellent!
Melissa T.Keep on doing what you're doing
drew B.The truck I rented was absolutely disgusting. The cab was full of trash and the cup holders were covered in sticky residue. Also, the can and the back of the truck was full of trash.
John N.very friendly and took care of hooking up car dolly. great service. well done.
Charles K.Make sure the customer understands the charge amount of the rental. I paid $79 when I picked up the truck but was charge an additional amount after we returned the truck. The 8 hour rental for approximately 12 miles ended up costing almost $130. J rented the truck on a Saturday morning at 8:30 and returned it at 4:30 the same day. The place was closed but they told me to just drop the key in the box on the wall at the entrance which is what we did. I don't understand why my charge went up so much??
Karen G.Very friendly, had me unhooked and gone with my receipt in less than 10 mins, will use this location for any further needs for Uhaul we may have.
Greg J.Trailer had leaks, very old equipment.
Kristene P.Returned after hours. Not very well lit and hard to find. This place was very uninviting for after hour drop off. Didn't look safe.
JASON R.Rien
Vincent S.The staff was very professional and friendly and I would recommend Depot Gun and Pawn for storage and truck rental needs.
Maria H. | Expérience généraleEveryone was very accommodating and even offered to help us move in to the unit. Service was quick and efficient.
Privacy R. | Premières impressions