I was charged a wrong location fee by this facility. I guess the personnel was nice & helpful enough. They directed me to Uhaul business office. This lady was rude & pretty much told me she couldn't refund me bc I signed the contract. I told her the rental location even confirmed with me that they in fact do tell customers they can drop off at any location. She had no empathy whatsoever to my situation. I asked for a contact person over her head. She gave me another number. This lady was much more pleasant but still could not issue me a refund. She said she would pass my number to the person that could discuss and/or issue a refund. No call yet but she did say it could be tomorrow. My bank account is negative due to this unexpected charge...as well as all of the money spent to repair, haul, and tow my truck this past weekend when I was stranded 3 hours from home. Does UHaul want to be a company that helps customers with a big move or through a crisis or do you want to be a company that makes things difficult & adds to the stress levels of your customers??Laura M.
Depot Pawn and Gun
(U-Haul Neighborhood Dealer)
Pour nous contacter
Alexander City, AL 35010
- Mon–FriDe 8 h 30 am à 5 pm
- SamediDe 7 h 30 am à 12 pm
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Alexander City, AL 35010
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Camions à vendre
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Rented a uhaul and it was double booked per Uhaul. I never received ANY updates about the truck rental or anything. No one wanted to even help me and kept passing me on to other people. While Depot Pawn and Gun was awesome but Uhaul was anything but kind. I will never choose Uhaul for any of my renting or storage needs. Super bad customer service.Teresa S.
Everything was great.Elizabeth H.
I was very pleased with the service and location,will use them again in the future !!Gene A.
The initial appearance was kind of rough, but the folks inside were great. Even in the pouring rain, he helped me park and remove the trailer.Dan C.