check in on line was good and was in and out of office Nice experience
LOREN E
Customer Reviews for DeVoe's Rainbow Orchards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a pleasure dealing with Joy from Rainbow orchards very pleased as always
LEON MGood customer service. Very happy with the ease of rental.
THOMAS CDeVoe's is great and super conveniently located (for me!). Thanks!
BRENDAN JEasy to order and pickup!
BRIAN PI believe this truck needs a wheel alignment. It was a little hard keeping the trucks direction with the steering wheel. It was "wabbly." Unfortunately I was in a rush and wasn't able to stop and tell Joy.
MELISSA HJoy is the best.... kind, and will go up and beyond to help get what you need. No matter where I am or where I'm going, I always have used DeVoe's Uhaul service. I have rented a uhaul practically every month this year, so I am a true testament to the service that they provided!
Melissa HVery helpful staff
NOAH BAttendant was very slow, somewhat rude, and clearly did not want to be there.
LAWRENCE DOnly thing I didn't like is receiving this survey at 1215am this morning. Woke me up. Very aggravated about that
ANTONIO AThe app took longer to load things than my actual rental
Alexandra SVery friendly service. Would definitely use again.
ANGELE BRental agent was rude and unfriendly. Knew we were driving a long distance and gave us a vehicle that had bald tires, was dirty inside and out. When I asked for a better vehicle as I was driving a longer distance and not just in town, she said this is the vehicle you are getting.
RICHARD DEverything was excellent
RENE PVery proficient. Very friendly. Always works out well.
JAMES DGreat place lots of different size trucks and vans
GILBERTO GRental equipment was great, exactly as described. Worked as expected. Rental location was very helpful in.getting trailer hooked up to use.
MICHAEL JExcellent service à la clientèle. Equipment in excellent condition. Ten out of ten stars.
JOSE MGreat customer service at Devoes!
JAMES ERenting U-haul equipment from Devoe’s is completely stress free experience.
MARK AJoy from Rainbow orchards in Clifton park is always a pleasure taking care of our u haul needs
LEON MLady needs to be more customer friendly and less rude
PELAYO EI have rented there multiple times. They are always on point and available. Location easy to get to and equipment is always as it should be. Personnel amical
MITCHELL PEverything went as smooth as could be. Exactly like the three previous rentals I have made at this location. Your representative is kind, polite and efficient.
STEPHEN KAll good.
GLENN BQuick, convenient location to rent your trailer or truck. Great people to do business with.
MARK Jdevoe's was so nice, pickup was quick and the truck was great. great to have them so close by and convenient, thanks!
WILLIAM TGreat service as usual.
MARK JEasy drop off !
ADAM RI’ve never had any issues the staff there is fantastic and very helpful!!
NICOLE MThis was not the original location. Using cell phone yo complete pick up was difficult.
KellyAnn SAt De Voe's Rainbow Orchard, I use the U-Haul Rentals. Joy is literally a "Joy" to have handle my U-Haul Reservations. She is friendly, attentative to detail, helpful and does her work well!
Samantha BWhen I pay to rent a vehicle, I pay to rent a clean vehicle not a dirty vehicle. The inside of the vehicle ought to be cleaned. Clorox wipes, rags, cleaning spray, a hand held vacuum cleaner, ought to be used to clean the inside of the interior area of any vehicle.
Samantha BI would not recommend this location to a friend as the U-Haul clerk was very short and rude. When picking up the vehicle she was called to the counter by a co-worker and proceeded to give an attitude because we supposedly interrupted her lunch even though we had called a head and made the pickup time.
Seren LNot very good customer service
Jamie RSpotty cell coverage at the location caused a bit of an issue. Available wifi would be an improvement.
Paul HJoy was a pleasure to work with. Very knowledgeable, professional and pleasant. I will always use this location when the situation arises that where I am in need of a rental truck. Thank you again!
KYLE SThey didn’t have a lot of trucks / uhauls to choose from.
Melanie DBack of van very sandy. Otherwise the experience was a good one.
Holly DWe dealt with Joy at this location. Very polite and helpful. Extremely patient and knowledgeable, helped allay alot of concerns. Cannot complain about a single part of the process.
David HLady representative at the desk should be polite enough to the customers atleast when customers are being polite to her.
Gaurav PI don’t know her name but she was fabulous
Tracy WKind, efficient and courteous.
Richard MI love the warm and friendly service.
Felicia GVery satisfied
Robert DThe location. She’s was great
Monir mCustomer service lady is always friendly and accommodating. I accidentally made a reservation for another location, but she got on the phone and help me out right away. It is a quick process and I was on my way with no issues. Returning the truck is a breeze as well!
Nicole PLocation was great for me - very easy to reserve the vehicle I needed online. Easy pick up and drop off
Elaine KFriendly location
Rebecca BThe woman that night was extremely belittling, rude, embarrassing while having my family waiting while already going out of their way pressed for time. No concatenation, Condescending with every question and answer. Taking me nearly 40 min to rent the box truck renting with uhaul. My experiences always been positive doing it so many times. I'm aware you walk around the car w a sheet and mark for damages. Knowing she didn't go around the truck with me i decided to pull out my cell to make a video while walking around the truck. Pulling out my cell to record the damages " truck was discussing. Damaged pained over ect. ". She mediately let me know that I didn't have to take a vid bc they have pictures " another red flag " Pointing out damage she clearly didn't want to look or addressed. Wrapping up what seemed forever talking outside of the truck. Telling me the gas was at 3/4. Jumping into the truck while she was still there to see the gas the needle was closer to 1/2 than to 3/4. Knowing this another red flag. To put More gas in it or to charge me for it not putting enough in it. I told her the truck would be back between 8-830 to drop it off. After looking at the contract she put down 7pm not 8 pm. " another red flag to charge me. Please get back to me regarding this. My email is jcthst@gmail.com
jarrod tWhen we went to pick up the U-Haul, the people before us had not returned it yet. So we had to make two trips in order to pick it up. Thought we should have gotten some kind of discount. But overall the experience was good as far as renting from you.
Robert GNothing special
Chris CJoy accommodated my needs quickly and with no hiccups.
Denise SNothing.
Louis RBattery was dead upon getting key Had to wait until store opened for help and to jump start truck which set my over all schedule behind Lady at desk was nice
Atash DVery small country storefront… Only one person working there… Actually walked out after a 20 minute wait online
ralph bThe location was fine but the pick up experience was awful. At no point was I told how the pick up worked or that I needed the Uhaul app to get my truck. When you called me to confirm my reservation, I should have been told those steps. Awful pick up experience waiting on hold for >15 minutes.
Kimberly GThe app experience was awful. It took 20 minutes to work through it on my phone only to have the app give me an error. Then it took another 40 on my wife's phone. Thankfully it worked as I was almost out of my window for pickup.
Rock T