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Michael P.
Customer Reviews for DeVoe's Rainbow Orchards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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REservation, pick up, and drop off was very convienent.
Loren J.With quite a few moves, Devoes was my "goto" place for a Uhaul. They are very accommodating and go over and above what you would expect. Best Uhaul renting facility in the area. Thank You!!
ANN B.Joy, manager, was great. She was professional with speedy and easy processing of the rental.
James W.Everything was perfect, great customer service
Scott L.Love doing business with this company as they make it quicker and easy and very friendly. I will always use this location.
Tiffani H.Great location with very friendly and helpful employees. There's a larger uhaul location near this one but I much prefer Devoe's as they have been more helpful with last minute rentals repeatedly.
John L.A++ knowledgeable, friendly and prompt! High recommend
toni A.Always a easy process. They are my first choice whenever I need a rental
Robert S.Nothing - Joy at DeVoe's is wonderful!
Charles C.All good
Michael B.Joy is a pleasure to work with.
Denise S.Absolutely nothing, DeVoe was absolutely perfect in every sense of the word the trucks were well maintained clean everything was thoroughly explained the customer service was prompt and thorough I had no additional questions because everything was explained and the truck was absolutely wonderful I will be returning to this location every time I have need of a rental
Shaugne T.I went 60 miles to pick this up cuz that's where the car was but then I had to go 60 miles back to deliver at my house and then they wanted it to be returned back to their place another 60 miles not very happy
Ben M.Service driver side door
BRIANR C.Quick easy pickup and drop off. Friendly service. Would definitely use again. Only drawback is signage isn't big enough for a busy rte 9 location.
Cynthia C.Past experience with this location keeps me coming back here. Joy's level of professionalism never disappointments!
David E.Clean the windshield
scott L.The self pickup is a little complicated but we were able to figure it out.
Edward E.I was charged an additional 65 but never received the final bill to explain the charges. This happened the last time I rented from them, too. I was charged an additional 82.00.
Linda L.None at this time
Fabio R.Joy, at DeVoe's, was wonderful, as always! We had a brand new GMC 10' Box Truck that was very nice to drive. Not sure there's anything that can improve the service with Joy and DeVoe's UHaul!
Philip J.Unfortunately, I don't remember the name of the woman I worked with here. She helped me out a lot before the rental in Earlville and drop off was a breeze.
Mark S.Upon arrival of dropping off my rental, I was told by the owner to just put the key in the drop box. I received my receipt via email the next day.
Lori L.The lady was rude and a Bully. I used them one time before and only again because of the location. Both times she was not nice to do business with. She wears a shirt that says, kind people like kind people, but with her it she say, kind people don't like Bullies.
Renee R.While truck was clean it was not very well maintained. Scratches and dings all the way around on pick up, the bed of the truck creaks and groans like crazy as if it's about to come off. The app needs some better configuration, ask people to take pictures before they start the inspection so they can upload as they go instead of having to stop, take a picture, wait for it to load if the app doesn't disconnect, then load the picture then wait for the app to see it and repeat, it's daunting.
Dakota S.Nothing!!
Matthew L.Joy was a joy to do business with.... Will rent again next weekend
Patrick K.Staff was friendly, informative and knowledgeable
William N.DeVoe's U-Haul is convenient, reliable and friendly. Two thumbs up. Thank you.
Brendan M.Good customer service and quick to finish the paperwork.
Suresh B.Outstanding service as always!
Robert B.DeVoe has plenty of open space available for returning UHaul equipment (trailer), it is easy to maneuver. Staff is helpful and efficient. Great service.
Adolfo G.Excellent and kind people, excellent service, no waiting, everything good
Deepak S.Good job
Richard A.I was given the truck with 3/4 tank and the woman acknowledge it and said she would change it in the computer. My paperwork said full tank. Brough truck back and she was not there, man told me it would be fine leave keys in box. I was charge for the fuel, she did not change it.
Andrew M.This is always my go to location. Very convenient using the App.
HEIDE C.Inside pickup truck was dirty. The windshield washer fluid was empty.. Truck had only 6800 miles on it. I do not understand the codition of the vehicle itself. The agent was not enjoyable at first but got a little better as time whent on. I was interested in rentin truck for intown rental at 19,99 a day plus mileage. When she asked my how many miles I thought I told her to put on 100. With that she said price went up to 79 per day. Not what I thought 19,99 a day intown meant. I have rented from U-haul in the past but would never rent from this place again.
Keith G.The Truck had allot of play in the stearing. Truck was horibly Sluggish.. @35-45 mph it bounced me all over the place meaning it bounced all of my belonging too. Like 6 inched in the air i though i was going to be Sick....
Sharon W.Location works great. The truck was brutal. Driver door lock wouldn't work. Had to open the passenger door and climb over. Wheels needed air. Check engine light was on the entire time.
ADAM P.Check-in was polite and efficient. However, upon return, the sole function of the staff seemed to be to refer me to the self return and that they could not help me return in person. in other words the BARE minimum of interaction with customers.
Demostene R.Make sure your vehicles are not reported as stolen before you rent your vehicles out. . Had to return vehicles ahead of time. Because I was afraid of having another scary situation being confronted by the police., being dragged out of the truck handcuffed and being detained. Desperately trying to prove to the officer that I rented the truck outright. Very embarrassing and humiliating situation U-Haul put me through.
EDWARD N.She was grumpy as anything that we were there at 9 in the morning. She really had an attitude. She said you should have call them not the U-Haul number. They don't know anything. Trailer went well but one tire was down to the wear bar if not below it. . Hopefully never have to go there again.
Irene S.Customer representative was excellent. Very friendly and helpful.
Terrance B.Outstanding experience!
Daniel H.Same kind of issue here with app being real glitchy
Jason S.