Never thought the uhaul place would be at Devoes Rainbow Orchard, but it was great, awesome location, heck you can get a great apple pie as well as tastey coffee from the coffee truck there! Staff was great with the pickup and even drop off. Will def rent from there again if needed!
Joanne F
DeVoe's Rainbow Orchards
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Halfmoon, NY 12065
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- 4,5 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisThe van had 121 miles on it when I picked it up. It was the first time I ever trusted U-Haul brakes.
JAMES BWonderful family and good quality uhauls and food! Highly recommend
NICK LFriendly and fast service, as always.
James DTo U-Haul Customer Service, My experience with DeVoe’s Rainbow Orchard was poor at best. I was driving my own personal vehicle and had rented a U-Haul trailer; I did not rent or drive a U-Haul truck, and I did not switch drivers. After the rental, I contacted another U-Haul location to ask whether I could change the rental to a one-way specifically because I did not want to return to DeVoe’s. I was then told that DeVoe’s had placed notes on my account stating that I went to Speedway and switched drivers. This is completely inaccurate. I did stop at Speedway, but only to have my father check the tow connection. He never drove my vehicle or operated the trailer. I am extremely concerned that inaccurate information was placed in my customer record. The pickup experience itself was unnecessarily rude and confrontational. I had rented from U-Haul approximately two weeks earlier and did not have to go through the same process, so when I arrived at DeVoe’s, I reasonably expected a similar experience. Within minutes, an employee came outside and rudely told me I needed to go inside and check out the trailer, treating me as though I had done something wrong. I was then told Craig would assist me. He drove around the property, came over, rudely asked what I needed, and then returned to sit in his truck. I believe he may have been the person who reported my father as driving, which again is not true. I am a paying U-Haul customer and expect to be treated with basic professionalism and for my customer record to contain accurate information. I am requesting that U-Haul review and correct the inaccurate notes on my account, investigate the conduct of the employees involved, and provide an appropriate refund or credit for this unacceptable customer-service experience. I would not recommend DeVoe’s Rainbow Orchard as a U-Haul location based on this experience, and I would appreciate a written response regarding how U-Haul intends to resolve this matter.
Molly F