Customer Reviews for DGT Home Improvement & Renovation
(Concessionnaire U-Haul dans le voisinage)

1247 évaluations

965 Dundas St W #200   Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

(905) 666-7565

Heures d'ouverture de l'établissement

  • Lun : 8h am à 2h pm
  • Mar - Sam : 8h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/27/2021: 9h00 am - 2h00 pm

Services dans cet établissement :

Pour nous contacter

(905) 666-7565

965 Dundas St W #200
Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 2h pm
  • Mar - Sam : 8h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/27/2021: 9h00 am - 2h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

christian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

seamus B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARYA M. 
Évaluation :
5

Non

Trevor N. 
Évaluation :
4

Good service

CHRISH T. 
Évaluation :
2

I ordered a 20 foot truck, that was not 20 Feet.

Maureen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVENTHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELROYEDWIN V. 
Évaluation :
3

The van I rented was great, still smell like new. The process of getting the van on line was easy, picking it up was easy as well as I had already provided all information online.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
5

Fantastic as always. Only place i will rent from.

Eric D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorenzo S. 
Évaluation :
4

Lady was on her own so waIt time was longer than usual. She was doing her best, not her fault, but 35 mins too long to wait with a reservation. I had to use the 407 to make up time which cost me a lot.

Roy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jack B. 
Évaluation :
3

Texts don't match times truck was booked for on line this can cause anyone a big problem needs to be corrected

Ivan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASCLAYTON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luyan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

As soon as I pulled in he came out right away and made is so quick and easy

PAMELA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raj K. 
Évaluation :
5

Rien

Constantin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahmud E. 
Évaluation :
3

Just make sure the trailer is properly cleaned out before rental

Andrew N. 
Évaluation :
5

Good service,no waiting and very friendly staff

HOMAYOUN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon R. 
Évaluation :
5

I already recomnended

FLORENTINA D. 
Évaluation :
3

Only complaint is the office location. Would have preferred a storefront. As I'm getting older the hike to the 2nd floor is getting tougher.

JULIANM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLEFRANCIS E. 
Évaluation :
1

Small cluttered office, very unprofessional staff.

Shawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhigang Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISMAILA I. 
Évaluation :
5

The lady I spoke with while setting up my order was extremely nice and friendly would definitely go back to that location again hopefully I won't have to move again though lol

MICHAELC B. 
Évaluation :
1

No proper office for pickup and drop off. The truck I was given was very dirty and I ended up cleaning it before using it for the move as there was no walkdown at pickup.

Zaki Ahmed M. 
Évaluation :
2

Rate should be same all u haul locations. People get truck without any surprising price. I paid almost 150$ for renting a truck. That's same price I had a delivery option but I'm trying to save bucks but I couldn't saved because of surprised price. And I put of fuels 30$ I drove only 15 miles.

muhammad B. 
Évaluation :
5

Hook on one of the chains missing on the door of the trailer. not a problem for me, but you might want to fix that for your next client.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATTA Z. 
Évaluation :
1

I ordered a pick up truck. I got a call one hour before I was suppose to pick it up saying it wasn't available. I called at pick up time and the woman indicated there was one now available. Upon arrival, I was told it was not there as it had to be cleaned by the previous user. There was no apology amd this was very inconvenient for me.

MICHEALT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUES B. 
Évaluation :
5

Nothing, it was a quick and easy process to pick up the truck. Wish the truck had a strap in the back to secure the dolly but it wasn't a problem just a preference. Everything was great.

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emy S. 
Évaluation :
1

The staff was the worst racist ppl I have even known in my fucking life. Those white bigot racist mother fuckers need to be put away fat fat in a prison cell and never to Released. I will never again in my mother fucking life go back to that UHAUL facility. I HOPE THEY FUCKING BURN IN FRIGGING HELL, all 3 or 4 of them. .

PATRICK B. 
Évaluation :
5

Cassandra and Team are great to deal with. Merci.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
3

I had to make a self return since the store was closed.

Fabio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Very friendly and helpful gentleman at the counter. Made my rental very easy. Very satisfied thank you

Carol M. 
Évaluation :
5

The staff at this location was very friendly.

CARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

Truck smelled very smoky inside even though there was a no smoking sign posted on the window.

Michael W. 
Évaluation :
2

Driver side mirror very shakey Driver side window roll up /down missing Driver side door lock cannot be open from the outside with the key. Low oil pressure / wrench light on when picked up. A lot of scratches and damages without any “x” markings. Reported to the employee. His words were “we don't care about the damages as long as it's something really big, for example a whole in a bumper” Not satisfied. Very poor experience. Would not recommend this location to any one. Truck was not comfortable either, maybe suspension issues. I have rented a few 26' before from uhaul. By far this truck was the worst. I even went up to the employee to tell him I was not comfortable with this truck where the bumper of this truck is secured by thin nylon strings. I asked for a replacement but u fortunately all trucks in the lot were already taken.

Ehsan S. 
Évaluation :
5

The location was great and very helpful , however the system they use had errors and problems and I had to stand around for 30 min to get the truck I pre booked and pre paid

Brian K. 
Évaluation :
4

Truck needed alignment keep pulling to the right. Which I didn't have to good that distance to pickup it.

CLEONOMAR S. 
Évaluation :
5

I had no problem with your service. Thank you for working with me to make my experience wonderful.

Martha F. 
Évaluation :
5

Couldn't have asked for a better experience. Pick up and drop off were smooth. I'll rent from here again.

Harpreet D. 
Évaluation :
5

Considering smoking free vehicles. Not a pleasant experience to get into a truck reeking.

Atta Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zantae D. 
Évaluation :
1

I normally would..and have used this location many times. However this time I was charged for fuel, 22 gallons.. for a 2 hour time frame with a distance of 11 miles. I'll be choosing another location.

JAMES D. 
Évaluation :
2

receptionist was rude. Vehicle had a check engine light on, not mentioned. Travelled a total of 15 miles and gas gauge did not move, yet charged 22. for gas? Website gives wrong location for entrance and receptionist argued with me that this was not so. Overall bill was 102. for a 29 truck rental for 3 hours

Steven M. 
Évaluation :
1

Have what is reserved. Dont send customers to 4 locations to not get what they reserved. Have competent employees that are not rude to customers for the company's multiple errors

AUSTIN K. 
Évaluation :
5

Wa easy and fast

Jason B. 
Évaluation :
3

The truck was great and served me well, but the blankets we rented with it were damp and musty smelling. Over all a good experience though.

MATTHEWDOUGLAS C. 
Évaluation :
3

I believe improvement could be made to the locks being used to lock the cargo. It was quite difficult to lock as per the mobile return. Instructions

Casey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMESH BHARGAV S. 
Évaluation :
3

The boy who is working there is friendly and polite. However, the lady who was there on Sunday (June 27,2 at around 10 AM) is not friendly and polite. She could have made much better customer relationship with us. Also, put the 'out of hours' drop box notification in a proper manner. At least at the door of the suit 200 or notice with U-Haul sticker so that customers do not need to walk all the way around back and forth to find the drop box.

LAYAJAN R. 
Évaluation :
4

Make it clearer that the drop box / mail slot for keys are at the back of the building and not in front (after hours)

Anand N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO M. 
Évaluation :
5

Easy pick up and drop off which was contactless

Sarita K. 
Évaluation :
4

Small location so have to wait a while if someone is already in the office.

ANDREHARVAL L. 
Évaluation :
5

Great customer service the are really knowledgeable and know how to take care of customers and that new guy Matthew he really gets things done Cassandra has trained him well thank you Whitby U-Haul

DANNY T. 
Évaluation :
1

Very confusing, lack of communication and receptionist was very slow and offensive

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINF R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
1

The instructions to find the keys are too vague

Taylor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craigen K. 
Évaluation :
1

The Manager did nothing to rectify the situation other than blame "people coming from London" I was trying to prove my situation and she was saying she still has to charge me and all I can do is dispute with Uhaul head office. What's the point of her being a manager. Her employee who checked the truck was more understanding, professional...he should be the Manager. Overall this entire situation is only as a result of how Uhaul organizes the truck rental in general. The drop off Manager was blaming me for not reading my agreement that I didn't receive until 10am the day I returned the truck. So the pick up person entered the wrong KM"s to start and I guess he finally got his Internet working the next day. Also I got a truck with low fuel indicator at pick up. This is the first time I"'ve rented a uhaul. Just poor service and organization from start to finish.

Eugenie E A. 
Évaluation :
5

-great service.

TREVOR P. 
Évaluation :
5

The WORD lock used to store the vehicle keys for mobile pick up was not very good. I was unable to open it. Luckily for me an employee happen to stop by a bit early, unrelated to my issue, and they had problems opening it. It shouldn't be this difficult to get the keys. They need to invest in a new way to store keys for mobile pickup.

Wayne H. 
Évaluation :
3

The Uhaul office is on the second floor of another building so more clear markings on how to get to it would be helpful. Also I waited in the office for 10 minutes before anyone showed up.

CHRISTOPHER L. 
Évaluation :
5

I did the check-in with the app. My expectation is to have a 100 % self-service including grabbing the keys. Although it was so easy and convenient to take the keys, your advertisement made me believe that it everything was gonna be self-service.

Paulo Cesar R. 
Évaluation :
4

The van was better than I expected with the performance but my only complaint would be the smell inside, there was a bad smell which disturbed me a lot.

Emre T. 
Évaluation :
3

no muss no fuss, nice people and in and out in a timely fashion. The rates are great too .

Doug N. 
Évaluation :
1

Unacceptable that I have been stolen!!! You over charged me

Mohamed E. 
Évaluation :
5

I would highly recommend using U-Haul and the Whitby branch as well. James

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Non les évaluations ont été soumises pour cet établissement.

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