Great customer service!Dave B.
Customer Reviews for Diamond D Auto Sales
(U-Haul Neighborhood Dealer)
Pour nous contacter
Portage La Prairie, MB R1N3G3
(Hwy 1A West at Drive in Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.mike B.
Le client n'a pas laissé de commentaire.Scott R.
Not sure if trailer was checked over cause one tire was completely bald and all four tires were all very low of tire pressure . The next morning when I went to leave one tire was flat and had to be repaired.Darren T.
This location asked me to pick up my trailer earlier than my booking and I got charged an extra day because of it. I ended up getting a refund for the extra but took me 2 hours on the phone being on hold and 2 different departments to get it sorted out. Waste of my time for something that should have never happened. Honestly if there was a different rental company I would never use uhaul again. I seem to have trouble with almost every rental.Chad G.
Le client n'a pas laissé de commentaire.Dawn S.
Le client n'a pas laissé de commentaire.Jan M.
Le client n'a pas laissé de commentaire.MITCHELL Z.
Very nice place and owner.Bob M.
Le client n'a pas laissé de commentaire.Jerry K.
Le client n'a pas laissé de commentaire.James P.
Improve your customer service! Sitting on hold for an hour only to be cutoff is unacceptable. This happens more often that not!!!CHAD G.
Le client n'a pas laissé de commentaire.EDWARD G.
To start with, we were told we had to go get a truck from Portage La Prarie because there were no trucks available in Winnipeg. We had booked full month in advance to prevent this sort of issue. Then, the drivers side mirror was not attached when we picked up the truck. This was a major issue that required immediate fixing. We brought the truck into Winnipeg U-hall for the repair but it slowed down our loading by 3 hours not to mention the unsafe driving conditions. We then had an issue with the front wheels tilted in that slowed us down by 4 hours on moving day. By the end of the weekend, U-hall inconvenienced us 10 hours of our time and put us in unsafe driving conditions.Sarah M.
I did the drop off on a Sunday and the business was closed. I did a remote drop off and it worked excellent.BRIAN S.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.ERNEST F.
Could have checked to make sure things working properly as the vehicle we had did not have a working heaterChristine C.
I am not happy with the billing process. The rental outlet made me sign another agreement that was different than what I signed up using the wpg office. Uhaul needs to make it more transparent. Not cool.Brett W.
Le client n'a pas laissé de commentaire.Ian P.
Le client n'a pas laissé de commentaire.Jiabo H.
I booked a 6x12 Cargo trailer on July 6 and should pick up on Aug 11 and pick up location near me in the same city. When on Aug. 9, I got called that I need to pick up in a different city which I had to drive 150km to get it and drove back. When I was picking up, the service guy had left. Trailer doesn't have a hydraulic lifter. Very bad experiencetassadar L.
Le client n'a pas laissé de commentaire.Amy T.
Inside of the Truck was not cleaned and there was odd smell like a dog smell in cab, but the person who has arranged a truck for me was so friendly.Soungok K.
Le client n'a pas laissé de commentaire.Barbara W.
This is the second time renting a car hauler (different location) and the second time it wasn't available when I went to pick it up. In this case, even after Uhaul called me and we worked out a pick-up day and time a few days earlier. I realise coordinating a fleet can be difficult... but I never did receive the call from the local dealer 24hrs prior to pick-up, that the uhaul customer service rep said would happen. The local rep was surprised when I showed up for the rental... as if he wasn't expecting me. I had moved the original booking date up one day...and maybe this created the second problem. (but not the first problem of the car dolly not being available in my city).Raymond P.
Le client n'a pas laissé de commentaire.Selene M.
Le client n'a pas laissé de commentaire.evan P.
Le client n'a pas laissé de commentaire.Aituaje E.
Have the address more clear, drove around trying to find it because an map app takes you to a wrong locationKyle B.
Le client n'a pas laissé de commentaire.Kenneth G.
I had to drive an hour and a half from Winnipeg to Portage la Prairie just to pick the truck up. Cost me more than $60 to drive it back, empty so I could load it. Customer who picked it up after me also had to drive from Winnipeg to Portage la Prairie to pick it up. No compensation for my time and money being a courier for your equipment. Truck was crap, no air conditioning, belts were squeeling. Passenger front suspension was sagged. Window crank was missing the knob. Customer service rep was polite, but needs to look at a map when assigning trucks to customers.Nicholas B.
Le client n'a pas laissé de commentaire.Richard B.
We had a tire blow on the uhaul cause the inside tire was low on air and that means it wasn't checked before we had it. The uhaul was also dirty.Olivia D.
Le client n'a pas laissé de commentaire.Charis K.
Le client n'a pas laissé de commentaire.MATTHEW O.
More focus on customer service.Gordon G.
Diamond Dave is a great guy! I'm so happy to be back in the Prairies!! Central Canada Sucks.mike D.
Le client n'a pas laissé de commentaire.Dave R.
Le client n'a pas laissé de commentaire.Dave R.
Fast courteous service and helped me hook up and unhook the trailer! Thanks so much for your help. Would definitely use this location again ????Lillan C.
Never went into the drop-off office - used the on-line drop off which was excellent and convenientLeila M.
The man at my pick-up location went above and beyond to help me out and answer my questions. He was very friendly.Reg F.
Le client n'a pas laissé de commentaire.TANYA S.
Due to some circumstances I was late to pick up rental trailer, so just because of it I had to do so many procedures online again. I think it's not matter when costumer pick up his already booked rental vehicle.Milap P.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Momi C.
Le client n'a pas laissé de commentaire.Beth P.
Le client n'a pas laissé de commentaire.Karanbhai P.
I was phoned by u haul and told to change and drop off at this location because it was open and the other location in town was closed. Yet I got there and out was closed too. Feels like poor communication happened. Then I followed the guide to drop off myself and it wanted me to disconnect all chains on the trailer, but they were tightened on with a wrench and I had no tools in order to open the lock link and remove the chains, and there's no one around to talk with for help so I did everything else I could but had to leave the chains hooked on.Andrew D.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Joy L.
The customer service was excellent and very friendly. Made sure everything was hooked up correctly and we had all the information we needed.Ed G.
Le client n'a pas laissé de commentaire.Shelly G.
I went to the pick up location 2 days ahead to order a larger closed trailer. I was told the next day that a trailer was available about 2-3 hours farther away. I did not have time to do this. I was told there was a smaller one available at Diamond D. When I arrived for pick up there were only open trailers. I was moving furniture and it was raining. I explained to Diamond D that I was moving furniture and needed the cargo trailer. I was very disappointed at not receiving what I ordered and to be told nothing else to be done on the day of pick up and not when I ordered. If your trailers are not available, this should be stated right away. You should not ask clients to add 5-6 hours to a busy day. Telephone personnel could be more service oriented and less rude.Roberta J.
Not a thing, everything was great and went well.angela M.
The staff was fantastic! They were really personable and helped us with everything we needed!Darcey H.
Le client n'a pas laissé de commentaire.Angela V.
Computer program for setting up rental agreement did not seem to be user friendly. Worker had extreme difficulty filling in info. It needs improvements. Took well over half an hr to process, yet I had prebooked by phone, and had received a phone call the day before rental as a reminder of the booking. Van was up to date with lots of power. Cab and inside van clean. Windshield had not been cleaned on outside.Ron S.
Le client n'a pas laissé de commentaire.Angela C.
Le client n'a pas laissé de commentaire.owen S.
Le client n'a pas laissé de commentaire.Kelsey A.
Open trailer had a significant amount of dirt and debris inside. Cleaned it out myself prior to loading and travel.Patrick P.
Le client n'a pas laissé de commentaire.Anatolie M.
The staff at Diamond D Auto was very unfriendly at the and he was not willing to explain me the truck. I would rather go to the other Uhaul location in Portage.PAUL B.
Extremely helpful and friendly! I called when I had trouble with a tire in the US and couldn't get through to Uhaul roadside assistance, and he gave me other numbers to call, and asked me to call him back if I was unable to resolve my problem. I would highly recommend him, he went above and beyond the call of duty!!!Siobhan D.
Have more choice as to truck size.shellly M.
This location has other business associated with it which may effect customer service in some small ways. On the return of the rental, I was asked for a photo of the mileage and fuel gauge. I felt it should be their responsibility to check this, as well as look the equipment over while I waited to determine for his-self if the truck was indeed clean and swept out as required. The fact that I had to return to the truck for that photo put me off slightly.Doug Z.
Le client n'a pas laissé de commentaire.JAKE R.
Le client n'a pas laissé de commentaire.rod F.
Staff were friendly and very helpfulAmber R.
Le client n'a pas laissé de commentaire.AMBER R.
I was told there we no trailers in the size i requested 3 weeks earlier in all of winnipeg (3-4 locations). I was told this 3 days before my pickup time, and was told I would have to travel an hour west to portage la praire (this location) to pick up. I was not offered a discount or anything. If you know that there is no trailers my size that early, YOU need to bring it to a location for the customer, not have me drive 2 hours round trip to get a trailer that I was about to take on a 3 day trip already. That was added gas and strain on my car that I didn't need. The attendent there at first refused to help me attach the trailer, because he " couldn't leave the office" since he was the only one there. Thats fine, but if I had hurt my back or anything trying to get that trailer onto my hitch alone, you'd bet you'd have a lawsuit coming your way. On top of all this, the person running this location had no idea how to enter in my information (that somehow got lost even though I entered it in online before hand) and forgot to give me back my credit card after i finally got my trailer on the hitch. Extremely negative experience, in what should have been a 10-15 minute pick-up, put me behind on my move over an hour and a half.TREVOR M.
Only negative was that it doesn't show up on Google Maps, made it hard to find. When I called in for directions though the personnel were very helpful!Karen P.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.MILES D.
Le client n'a pas laissé de commentaire.Brianagh B.
Le client n'a pas laissé de commentaire.Ted B.
Very friendly service, and quick.Glenn M.
Le client n'a pas laissé de commentaire.Philppe G.
Le client n'a pas laissé de commentaire.ERNEST F.
The trailer was filthy. It had not been cleaned for a long, long time.Ed R.
One problem: the dealer was unable/unwilling to waive the "Safe Move" $270 surcharge. When I first reserved online, I was sure that I would not be billed, because I did not want the coverage, but the dealer said he never rented people a uhaul without that coverage. This was frustrating, but since I was in a hurry, I couldn't stand there and phone head office. I don't like being pushed extra charges, when it was not on my reservation.Steve V.
Le client n'a pas laissé de commentaire.Sourayan M.
Le client n'a pas laissé de commentaire.RICK N.
Le client n'a pas laissé de commentaire.Allan F.
Le client n'a pas laissé de commentaire.David S.
Excellent sevice Thanks TimNelson W.
Le client n'a pas laissé de commentaire.Aaron E.
It would've been good customer service had the truck windshield been cleared of snow. Also would've been nice had the truck been warmed up and brought to the front of the building for me. I had a bit of troubles getting the truck to reverse in the snow where it was parked. The staff member was friendly when I arrived though.evelyn B.
I would recommend this business only to use his equipment to rent not u-haul'sDaniel G.
Le client n'a pas laissé de commentaire.Brian K.
unfortunately this location had a break in the night before the pick up so it was not a smooth pick up. Not their fault.KEITH P.
Le client n'a pas laissé de commentaire.DONALD R.
The cab was clean but STUNK like cigarette smoke! It was horrible! I used a half a can of Febreeze to help with the smell.Wendy U.
Maybe keep trucks cleaner.Susan B.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.Tyler J.
The wheel strap on the passenger-side of the car towing trailer was broken. I had to purchase another strap from Canadian Tire to make it work temporarily. The Uhaul dealership should have noticed this prior to me leaving Portage with the trailer. Good thing I was able to think of a temporary fix, and purchased another strap to make it work for me and my move. I have reported this damage to the Uhaul drop-off location.Sean H.