Poor customer service and they overcharged meShaina S.
Customer Reviews for DiDonatos Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Philadelphia, PA 19145
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cany V.
Le client n'a pas laissé de commentaire.Amy L.
The only issue was I didn't get the dolly that I paid for and the check in process was a lot to do on your cell phone. The truck ran great and fit all the stuff I needed too.Renee J.
The guys are great here! No problems with rentals, quick and easy and ho@FRANCINE E.
DiDonato's was great, easy to work with and very helpful, good guysFrederick I.
Le client n'a pas laissé de commentaire.Edward M.
Most of the trucks are out of service. The auto transport I rented should have been out of service! Frame was bent, so made transporting vehicle extremely difficult!SAIMON N.
Le client n'a pas laissé de commentaire.evan S.
Le client n'a pas laissé de commentaire.Haley K.
Great place to rent u haul fromDenise M.
Le client n'a pas laissé de commentaire.JAMES L.
I ordered a 10 inch truck at Allegheny but received a 9 in cargo van miles I had to travel 11 miles away to get in south Philly. I ordered for 9 am but what schedule for 10 am. Seeing several 10 inch trucks sitting there at the pickup location was the icing on the cake.T'Keyah D.
This location was fine. No one was there both times so no customer interaction experience/rated. U-Haul in general would get negative reviews - app is very glitchy, customer support was nice but frustratingly slow and one of the reps was completely inept, and we were overcharged for mileage not used which I'll be in touch about soon.Jeremy S.
Everything was great here! No hassle, easy puck up and return!Francine E.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.Shawn S.
Le client n'a pas laissé de commentaire.Sheri K.
Maybe more direction at the site for where the trucks should be parkedHARLEY E.
I reserved a truck and my pick up location got changed, which is fine, but when I went there at my pick up time, the auto body was closed. They aren't open on weekends. I had no information on how to get my key, so I had to call support and after an hour I was finally transferred to a manager who was able to provide my my key code. My pick up time was for 9:00am and I didn't leave with my truck until 10. One rep that helped me switched my reservation time to 9:30 while on the phone. When moving when it's 95 degrees outside, it's frustrating to have your move delayed because of miscommunication. I do feel that I should be compensated in some way for the delay in my truck pick up.Richard R.
Once I contacted the location of my preferences., they had someone from u-haul to contact me. I gave them my email address I filled out the requested information on line. Once I got to the location I gave my credit information got my key and was good to go. My second time renting in this manner and it works for.Lenora S.
TEll them the return procedure. No one told me and I got charged for not doing it.Mary B.
Le client n'a pas laissé de commentaire.george C.
No dolly or furniture pads that I purchased in advance. Ruined my moving experience because they were necessary for what I needed to do. Horrible service near the location I picked up from so my app would not load and made me late even though I arrived to the location on time. Truck was mostly clean but very dusty and could use a vacuum/wipe down. Displeased that I spent almost 100 $plus gas for this type of experience. Will be renting my trucks from Home Depot instead in the future. Merci.Courtney E.
Carlos and Steve are great. Will definitely consider them again for my rental needs.CHARLES K.
Great service. I spoke with a very helpful customer service rep on sat when I I didn't code for key .soffeeya M.
Le client n'a pas laissé de commentaire.Jesse G.
Why send a customer 45 minutes away to drop off the rental when there was one yard 6 blocks away, reason was they had no space for the rental, what a big lie that wasdon O.
DiDonato's employees were very professional and courteous. I recommend them for all of your U-Haul needs and they're also a mechanic shop if you need any work on your vehicle! Merci encore!ADAM D.
Le client n'a pas laissé de commentaire.Tracy P.
Rental location lied on my receipt. They marked my return time 2 hours later than the receipt shows. And they charged me for coverage that I waived. I am filing a chargeback on my credit card.Alex B.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.Robert M.
Only one truck, and not the friendliest people, but fortunately the one truck that they had was what I was looking for. The location works for me, but they need a 30 minute sit down.ERIK B.
Dontee was amazing.tomo L.
Hi, it looks like I was charged a fuel fee, I actually returned the vehicle with more fuel than it had when I picked it upSergio A.
Le client n'a pas laissé de commentaire.Johnathan S.
I put the gas back where it was & returned on time, but was over charged two days after I called no one got back to me yetALICIA T.
Le client n'a pas laissé de commentaire.SARKIS S.
Le client n'a pas laissé de commentaire.Lawrence W.
The process to rent the truck from the app was a nightmare. I had to â€œwait for approvalâ€ for over 30 minutes even though all of the documents were uploaded. Even though it took 45 minutes to rent the truck, the time for the return was not extended. There is no clear signs of where to park at this location. The owner of the store next to the u hail told me not to park in a certain area otherwise my car would get towed.Kathryn P.
I had a terrible experience with U-HaulMacKenzie D.
I don't like the fact that no one told me about a 100 hold fuck me up for the next day I couldn't get my car out the shop everyday my car sits in there it's 45 dollars a day yeah basically I hate u-haul ever will rent again and they charged me 6 dollars and some change for gas that I put in there I put 7 dollars and if my u-haul was 55,3 why was 72. Dollars and some change was took off my card y'all tooooooo fucking extra for me.But y'all devil's will have y'all day in hell I will personally be there to open the door for yall.Uhaul does the most and I don't like that shitCATRINA W.
Attendant was not aware that truck was booked and had to call someone else. Nopaper work available showing fees. Truck was dirty and smelled cigarette smoke. WHen truck was returned there was still no hard copy of charges and told it would be emailed. No email came. When credit card charge bills came the Uhaul charge was higher but since there was no hard copy then there is no explanation. Not professionally conducted.Benny O.
For the next customer, I'd advise for an employee or two to carefully listen to what the customers are saying in regards to drop-off locations. I was able to drop off my trailer a day earlier but due to being not informed well by one employee, I could've gotten charged a lot of money. GEORGE KING JR from Hagerstown, PA helped greatly and I would like to give him all the praise for making my experience great in the end. Please give him a reward of some sort.Lamar G.
Your survey does not allow me to comment on my overall experience with u-haul which was terrible. The pick up location itself fine. The man running the business was great. The problem was that it was nowhere near my home. I had arranged for another location and was informed two days before the pickup that the location was changed. Also, due to your phone system I could not speak to an actual human being without waiting an hour. When I did speak to someone about the "bait and switch" I was stonewalled. I will never rent from U-haul again. You run things for your own convenience and not for the customer.Geoffrey L.
The owner was very nice and very funny too. I appreciated the great service.Stacey S.
Le client n'a pas laissé de commentaire.Kethrellan P.
Le client n'a pas laissé de commentaire.peter T.
Le client n'a pas laissé de commentaire.Daniel J.
This was not the original location I reserved a vehicle at. When I arrived, they didn't have the vehicle I had reserved so they sent me to DiDonato's. They treated me well but were significantly further from both my house and the location I was moving things from, which added extra money to my bill.Sarah M.
I did over night drop off without a problem.JOHN G.
Very nice and friendlyDWAYNE C.
Manager and other representatives have to check the Uhaul system when speaking with customers as information changes all the time. Not sure if drop off locations are supposed to take pictures of the gas gauge so that their interpretation of drop off gas level is vetted by others and not just taking the word of one person?Chineme E.
They were closed when I dropped the trailer off.Gregory R.
24/7 pickup was smooth and straightforward, Didonatos shop had everything ready to go for me! Brand new clean truck.Max S.
This location doesn't have a dedicated uhaul rep. So to pick up the shop had me wait for over 20min while they attend to their customers, then try to get the uhaul rep on the phone, which they weren't picking up. Finally they called back and went through the process over the phone. In total a 5-10min pickup turned into 35-40min.Gregory B.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Jonathan J.
Le client n'a pas laissé de commentaire.Dorothy B.
The U-haul app made it extremely difficult to access the van initially. Kept locking me out and did not register the correct pickup time so I had to spend a long time on the phone waiting to actually get the van at DiDonatos.Ilana N.
Le client n'a pas laissé de commentaire.Jerome H.
When I picked up my truck the lock was broken. It made retrieving the key very difficult. I had to spend time with customer service before getting the key.Cody B.
This is an auto repair shop that has U-haul trucks. I had a reservation which was not ready when I arrived. No one on staff knew how to handle truck reservations, so it had to be done remotely with someone over the phone. There is also no safe place to park your car while you move. I will not use this location again.Nika S.
Le client n'a pas laissé de commentaire.Tomas F.
There were dry leaves all over the cargo floor. They said I need to clean this. They weren't mine. I don't appreciate them accusing me. Also, it takes forever to finally get the key for the cargo van. I'm surprised that I'm being charged for full day rate instead of 4 hours. I only used 3 hours. What a ripoff!!!Robert D.
am very unsatisfied with the service I received today: Â Â Â - First the app and the website would not work when I arrived at 8:00 am Â -Second it told another 45 minutes to get my reservations done by Katie toÂ Â Â Â Â complete . This put me hours behind on my job Â - third me and carlo both notice dirt in the back of the van and in the driver's side floor, I made calls to D'Angelo to find our why my bill was no posted to my email. Carlo told me that the person doing the inspection claims that the van need cleaning in which I pointed out to him the dirty we noticed when I picked the van up. I then called Katie who claimed she would take care of it and call me back. She never did and when I called back I was told she when home for the dayÂcharles G.
Le client n'a pas laissé de commentaire.Deedra N.
Le client n'a pas laissé de commentaire.bob S.
Staff there is always pleasant and helpful, Nice peopledonald D.
WE use Uhaul often for business, we always use this location, The staff is very pleasant, and helpful. We might save a few dollars using Enterprise Truck Rental ? But we like doing business at this location.donald D.
Polite and friendly.Leo B.
Le client n'a pas laissé de commentaire.Alan D.
My only complaint was when I went to return the vehicle I couldn't do it online because it couldn't pick up my location, I had to call and I don't know if this was sufficient or if I was charged more money.Donna R.
Personnel was nice, but definitely a little aggressive and flirtatious. If I didn't have a friend there with me it would've made me more uncomfortable than it already did.Sarah M.
They hardly spoke to me. I tried to tell them about how my contract was wrong (because the uhaul number I was returning was different than what was on my contract) but they were uninterested in listening to me, said it would be fine. But sure enough, 3 weeks later I get a call from uhaul asking why I haven't returned my uhaul yet. ??Rachel S.
Le client n'a pas laissé de commentaire.Hieu L.
Le client n'a pas laissé de commentaire.Abdul S.
Le client n'a pas laissé de commentaire.Susan B.
from start to finish my experience with uhal was disorganized and stressful. There is a lack of communication between sites and personnel and I have felt the need to clean up the process every step of the way renting with this company.Michael E.
Le client n'a pas laissé de commentaire.John V.
The man who greeted me by the garage was extremely warm, friendly and welcoming.Damien M.
Le client n'a pas laissé de commentaire.Kesha L.
Drop off was shady as fuckThomas C.
First pay attention to what your customers want and need. Keep the proper well maintained equipment ready for the customer and have experienced and professional people to helpSteve P.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.John B.
24/7 truck share DOES NOT WORK. I missed a hotel reservation due to leaving late because I had to wait 2 hours until someone arrived to get the truck. Then I didn't get into my new hotel until after 2AM AND the other hotel wouldn't accept my cancellation. Because of the very bad customer service and 24/7 not working I lost over 100 $on needing to book new hotels.Lisa D.
Excellent service, just keep it up.Milton K.
Le client n'a pas laissé de commentaire.Jason M.
The man did not understand why my truck was there and he called his manager. Taylor was very helpfulVernise M.
Le client n'a pas laissé de commentaire.Travis W.
Le client n'a pas laissé de commentaire.Jordan C.
El trato a mi persona estuvo fatal todo una falta de respeto al cliente espero no tener que solicitar mas sus servicios muy mala antecio hacia miPedro C.
My uhaul was fine, but the location was poor. It took them 10-15 minutes to see us even though no other customers were there. Then after we dropped off the truck after use, I received an email from the personal email account of the man who gave us the truck. He referred to me as good looking and said it was nice to meet me and send a winking face. It was incredibly inappropriate and I will not be using that service again.John J.
Le client n'a pas laissé de commentaire.Phillip B.
Le client n'a pas laissé de commentaire.Taylor O.
This was NOT the location that I reserved. This entire UHaul rental was a disaster. This location was excellent, but the contract was not correct. To make this right, you should give me a refund!joanna V.
Le client n'a pas laissé de commentaire.Edward M.