Why send a customer 45 minutes away to drop off the rental when there was one yard 6 blocks away, reason was they had no space for the rental, what a big lie that was
don O.- Pennsylvanie PA
- Philadelphie
- 19145
Trailer Rental & Towing in Philadelphia, PA at DiDonatos Auto Repair
(Concessionnaire U-Haul dans le voisinage)
2601 Snyder Ave
Philadelphia,
PA
19145
Pour nous contacter
2601 Snyder AvePhiladelphia, PA 19145
Services dans cet établissement :
Location Hours
- Lun - ven : 10h am à 5h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in Philadelphia, PA 19145
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
DiDonato's employees were very professional and courteous. I recommend them for all of your U-Haul needs and they're also a mechanic shop if you need any work on your vehicle! Thanks again!
ADAM D.- Rating:
- 1.0
Rental location lied on my receipt. They marked my return time 2 hours later than the receipt shows. And they charged me for coverage that I waived. I am filing a chargeback on my credit card.
Alex B.- Rating:
- 2.0
Only one truck, and not the friendliest people, but fortunately the one truck that they had was what I was looking for. The location works for me, but they need a 30 minute sit down.
ERIK B.- Rating:
- 5.0
Dontee was amazing.
tomo L.- Rating:
- 5.0
Hi, it looks like I was charged a fuel fee, I actually returned the vehicle with more fuel than it had when I picked it up
Sergio A.- Rating:
- 4.0
I put the gas back where it was & returned on time, but was over charged two days after I called no one got back to me yet
ALICIA T.- Rating:
- 1.0
The process to rent the truck from the app was a nightmare. I had to “wait for approval†for over 30 minutes even though all of the documents were uploaded. Even though it took 45 minutes to rent the truck, the time for the return was not extended. There is no clear signs of where to park at this location. The owner of the store next to the u hail told me not to park in a certain area otherwise my car would get towed.
Kathryn P.- Rating:
- 3.0
I had a terrible experience with U-Haul
MacKenzie D.- Rating:
- 1.0
I don't like the fact that no one told me about a 100.00 hold fuck me up for the next day I couldn't get my car out the shop everyday my car sits in there it's 45 dollars a day yeah basically I hate u-haul ever will rent again and they charged me 6 dollars and some change for gas that I put in there I put 7 dollars and if my u-haul was 55.30 why was 72. Dollars and some change was took off my card y'all tooooooo fucking extra for me.But y'all devil's will have y'all day in hell I will personally be there to open the door for yall.Uhaul does the most and I don't like that shit
CATRINA W.- Rating:
- 2.0
Attendant was not aware that truck was booked and had to call someone else. Nopaper work available showing fees. Truck was dirty and smelled cigarette smoke. WHen truck was returned there was still no hard copy of charges and told it would be emailed. No email came. When credit card charge bills came the Uhaul charge was higher but since there was no hard copy then there is no explanation. Not professionally conducted.
Benny O.- Rating:
- 5.0
For the next customer, I'd advise for an employee or two to carefully listen to what the customers are saying in regards to drop-off locations. I was able to drop off my trailer a day earlier but due to being not informed well by one employee, I could've gotten charged a lot of money. GEORGE KING JR from Hagerstown, PA helped greatly and I would like to give him all the praise for making my experience great in the end. Please give him a reward of some sort.
Lamar G.- Rating:
- 1.0
Your survey does not allow me to comment on my overall experience with u-haul which was terrible. The pick up location itself fine. The man running the business was great. The problem was that it was nowhere near my home. I had arranged for another location and was informed two days before the pickup that the location was changed. Also, due to your phone system I could not speak to an actual human being without waiting an hour. When I did speak to someone about the "bait and switch" I was stonewalled. I will never rent from U-haul again. You run things for your own convenience and not for the customer.
Geoffrey L.- Rating:
- 5.0
The owner was very nice and very funny too. I appreciated the great service.
Stacey S.- Rating:
- 3.0
This was not the original location I reserved a vehicle at. When I arrived, they didn't have the vehicle I had reserved so they sent me to DiDonato's. They treated me well but were significantly further from both my house and the location I was moving things from, which added extra money to my bill.
Sarah M.- Rating:
- 5.0
I did over night drop off without a problem.
JOHN G.- Rating:
- 5.0
Very nice and friendly
DWAYNE C.- Rating:
- 5.0
Manager and other representatives have to check the Uhaul system when speaking with customers as information changes all the time. Not sure if drop off locations are supposed to take pictures of the gas gauge so that their interpretation of drop off gas level is vetted by others and not just taking the word of one person?
Chineme E.- Rating:
- 5.0
They were closed when I dropped the trailer off.
Gregory R.- Rating:
- 5.0
24/7 pickup was smooth and straightforward, Didonatos shop had everything ready to go for me! Brand new clean truck.
Max S.- Rating:
- 2.0
This location doesn't have a dedicated uhaul rep. So to pick up the shop had me wait for over 20min while they attend to their customers, then try to get the uhaul rep on the phone, which they weren't picking up. Finally they called back and went through the process over the phone. In total a 5-10min pickup turned into 35-40min.
Gregory B.- Rating:
- 5.0
The U-haul app made it extremely difficult to access the van initially. Kept locking me out and did not register the correct pickup time so I had to spend a long time on the phone waiting to actually get the van at DiDonatos.
Ilana N.- Rating:
- 3.0
When I picked up my truck the lock was broken. It made retrieving the key very difficult. I had to spend time with customer service before getting the key.
Cody B.- Rating:
- 2.0
This is an auto repair shop that has U-haul trucks. I had a reservation which was not ready when I arrived. No one on staff knew how to handle truck reservations, so it had to be done remotely with someone over the phone. There is also no safe place to park your car while you move. I will not use this location again.
Nika S.- Rating:
- 1.0
There were dry leaves all over the cargo floor. They said I need to clean this. They weren't mine. I don't appreciate them accusing me. Also, it takes forever to finally get the key for the cargo van. I'm surprised that I'm being charged for full day rate instead of 4 hours. I only used 3 hours. What a ripoff!!!
Robert D.