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Sidney J
Customer Reviews for DiDonatos Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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good service
Vu NVery friendly attitude, take things seriously, understand customer needs, good, will come again in the future
Ying ZI had a question during pick up and had to call - both the representatives were excellent, so helpful and informed. However I sat on hold for 20 min before talking to someone, which when you're sitting outside on a hot day not knowing how to get your vehicle with people waiting for you is too long. You need more representatives for questions.
Sarah GGet better moving blankets.
Jill BI accidentally got charged an extra $365 dollars. I sent an email this weekend but have not heard back. My number is 717-222-1641 if someone here can help.
James KMissing supplies I had booked, mismatch between license plate on the vehicle and what the online check in said it was supposed to be, and low cleanliness of the vehicle interior.
Katherine Cthe online service is bad and confusing pick as well as the drop off
Erick AThe guys there were friendly and professional
Anthony Jclean the interior
TRAMELL MGood effort to make all well. Thank you
Dwayne WI still have not received my deposit hold
Angelique SI absolutely loved the customer service experience at DiDonatos Auto repair. The people are so way going the experience was a breeze. Clean truck gas filled and ready to go! Thank you DiDonatos staff!
Ericka WThe internet service to U-Haul was not adequate to do check out. Also I was not able to put it back in the same spot because another parked rental vehicle was obstructing my turning radius. My truck was clean and worked very well. Was very easy to drive and to load. Everything was fine.
Shani SI originally had a reserved pick up at 8 E Oregon Ave. I get there and my truck was not staged. I had reserved a 15' truck with a dolly. So I called uhaul and the best they could do was find me a staged 15' truck at this new location, no dolly. All this running around delayed the start of my moving day and I ended up not having a dolly. It was very frustrating. And I even called the day before my reservation to make sure that everything would be ready the next day. It wasn't. I definitely would not recommend 8 E Oregon Ave location. I'm just glad this new location had a truck ready so I could get started.
Maudo RRenting by mobile was the worst experience for me. It's time consuming and not easy to navigate. For someone that may not be familiar with the internet it's very difficult to use. Please find a different way to navigate through the rental contract by mobile.
Wanda BAuto transporter was available at this location however my contract could be changed and I had to go into south Philadelphia to pick up the auto transport which added miles on the truck and delayed the start of my trip by 2 hours. I was charged 12 for over mileage.
Larry UEssence
YAHMERE WI have had mostly less than good experiences with Uhaul but this location was entirely different. Helpful, friendly customer service which I have never received at a typical uhaul location. In fact I had reserved at an official Uhaul location and I was late so they gave away my vehicle even though I prepaid and the lady was so indifferent and rude. I went online and found this location within another business and it was by far the best rental experience I have ever had with Uhaul. I will rent from DiDonato's again.
Mindy EFirst of all, the guys were great here. Quick and friendly and had the trailer disconnected in minutes. It's a repair garage with lots of other things going on, so it's confusing about where to pull in but it was fine.
FRANK MThis is just an autobody shop with Uhauls parked there. Not an actual Uhaul location so not really applicable.
Rebecca AI want my $7 for no dolly in my u haul stop trying to rob me and answer my emails U haul
Benjamin DClean the inside do the U-Haul before renting it. The floor was filthy and there was trash inside in the truck from the last users.
Thomas PAuto transport trailer was damaged. After we loaded our car onto it one of the tires began to rub onto the metal fender causing it to burn. We were stranded on the side of the highway and this location had no idea how to help us. We contacted uhaul's roadside assistance and had to wait hours before anyone was able to get to us. We ended up having roadside assistance take back the auto transport trailer to get a refund for our troubles. This caused us to have to postpone our moving date and to lose money on an air bnb we booked.
Adriel MEmployees did not know what they were doing. Took extremely long time just to get the keys and on my way. Typically only takes a few mins. Normally never have an issue.
Mark HHave person explain what is needed to complete drop off ie customer has to complete online. I was leased to believe location would complete check out and I could just leave.
Peter KThe trailer was practically new. No one else had any 6x12s when I needed it and this location had a bunch.
Paul KI moved my reservation time an hour later, but it did not reflect the update in the app resulting in it taking almost an hour to sort out access to the vehicle. I then had to pay $35 for the "extra" time, when in reality has there been no issue, I wouldn't have needed extra time.
Evan LThe gas was not where they said it was
Renee AAn earlier pickup time
Warren JThe truck was extremely dirty. The cabin was covered in sweet syrup. The loading compartment had gas spilled inside, smelled like gas and was slippery. The truck brakes were in poor condition. The person I rented from was rude and had me wait for 30 minutes for no reason.
Metyu MReference id: 3601864 I was overcharged and my money has not been returned to my account yet.
Freddie LThis was not the location that I ordered my truck! NO ONE contacted me to let me know that the location changed to this one. The truck was dirty and smelled like smoke. The truck was reservation guaranteed and I did not receive the $50. Also since the truck was at a different location and no one let me know, this pushed back my move by two hours.
Robert WTried to use the on line return program twice without success. System sucks! Finally spoke with a live representative who was exceptionally helpful. My hat off to her.
MICHAEL HWhen I picked up the truck it had not been swept and none of the equipment (hands trucks and furniture dollies) or blankets (3 dozen) we rented were included.
John GThe truck was new...the auto transport not well maintained.....blew a tire on the road. Did NOT give us a drop off location for the auto transport, just the truck......WHO DOES THAT???
dennis dThis UHaul location is in a sketchy part of the city. According to two of my relatives who live there. Our dropoff was after hours, so we were apprehensive, but the dropoff was without incident. But, I tried the on line after hours drop off link and answered a few questions, but when it came to taking a picture the app did not do as it should have. It just didn't take the picture of the equipment. So I just used my phone camera and took a picture OK. I have it to show you if it is needed. That's it. I'd never used a tow dolly before but it worked just as advertised. Thank you, UHaul.
WILLIAM DDidn’t get the dollies or pads ordered I didn’t receive the bill or get charged for four months
Emma TThese guys were OUTSTANDING! I cannot recommend these guys any higher. I was very happy with these guys.
STEVEN HTerrible no one there its a corner store with Arabs running the store unfriendly .
JAMES FPoor customer service and they overcharged me
Shaina SThe only issue was I didn't get the dolly that I paid for and the check in process was a lot to do on your cell phone. The truck ran great and fit all the stuff I needed too.
Renee JThe guys are great here! No problems with rentals, quick and easy and ho@
FRANCINE EDiDonato’s was great, easy to work with and very helpful, good guys
Frederick IMost of the trucks are out of service. The auto transport I rented should have been out of service! Frame was bent, so made transporting vehicle extremely difficult!
SAIMON NGreat place to rent u haul from
Denise MI ordered a 10 inch truck at Allegheny but received a 9 in cargo van miles I had to travel 11 miles away to get in south Philly. I ordered for 9 am but what schedule for 10 am. Seeing several 10 inch trucks sitting there at the pickup location was the icing on the cake.
T'Keyah DThis location was fine. No one was there both times so no customer interaction experience/rated. U-Haul in general would get negative reviews - app is very glitchy, customer support was nice but frustratingly slow and one of the reps was completely inept, and we were overcharged for mileage not used which I'll be in touch about soon.
Jeremy SEverything was great here! No hassle, easy puck up and return!
Francine EMaybe more direction at the site for where the trucks should be parked
HARLEY EI reserved a truck and my pick up location got changed, which is fine, but when I went there at my pick up time, the auto body was closed. They aren't open on weekends. I had no information on how to get my key, so I had to call support and after an hour I was finally transferred to a manager who was able to provide my my key code. My pick up time was for 9:00am and I didn't leave with my truck until 10. One rep that helped me switched my reservation time to 9:30 while on the phone. When moving when it's 95 degrees outside, it's frustrating to have your move delayed because of miscommunication. I do feel that I should be compensated in some way for the delay in my truck pick up.
Richard ROnce I contacted the location of my preferences., they had someone from u-haul to contact me. I gave them my email address I filled out the requested information on line. Once I got to the location I gave my credit information got my key and was good to go. My second time renting in this manner and it works for.
Lenora STEll them the return procedure. No one told me and I got charged for not doing it.
Mary BNo dolly or furniture pads that I purchased in advance. Ruined my moving experience because they were necessary for what I needed to do. Horrible service near the location I picked up from so my app would not load and made me late even though I arrived to the location on time. Truck was mostly clean but very dusty and could use a vacuum/wipe down. Displeased that I spent almost $100 plus gas for this type of experience. Will be renting my trucks from Home Depot instead in the future. Merci.
Courtney ECarlos and Steve are great. Will definitely consider them again for my rental needs.
CHARLES KGreat service. I spoke with a very helpful customer service rep on sat when I I didn’t code for key .
soffeeya mWhy send a customer 45 minutes away to drop off the rental when there was one yard 6 blocks away, reason was they had no space for the rental, what a big lie that was
don oDiDonato's employees were very professional and courteous. I recommend them for all of your U-Haul needs and they're also a mechanic shop if you need any work on your vehicle! Merci encore!
ADAM DRental location lied on my receipt. They marked my return time 2 hours later than the receipt shows. And they charged me for coverage that I waived. I am filing a chargeback on my credit card.
Alex B