I had my location switched here by a dispatcher and was told there would be workers that I can check in with. We arrived, and it was closed for the holiday. Heads up that they are closed after specifically being told they would be open would've been nice, as figuring out what to do took us an additional 30 minutes, and my needs for the truck were very timely. If we had a heads up, the process would've been faster.
Madison H
Customer Reviews for Diverse Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We've had to use UHaul a few times & every time but one has been a huge hassle. We book it in plenty of time. They change it to a different venue so we end up having to pay more mileage to drive the vehicle from the town we requested it from to where we want to be. We feel that's on purpose. They don't let you know soon enough so you can't say no and go get another company because they'll now be booked up. We asked for two hand trucks. When we arrived the place told us they don't have any and have been requesting them from UHaul for a year. When we said then why is it an option to book here because now we have to move without hand trucks because who will have hand trucks to rent at this late date & on a long weekend? Why didn't they call and let us know this beforehand? They didn't want to hear that our reservation was changed three times by the company at too late a date for us to do anything about. We ended up with a shorter truck than we needed (so back and forth meant more mileage), no hand trucks & only given the vehicle with 1/4 tank of gas. Overall, for a company as old as UHaul, the experience should be way easier than it ever is. Totally unsatisfied.
Andrew FHave the uhaul staff actually tell you the correct thing, amd not charge you an insane amount that they said wouldn't be applied...
Jon VLocation we booked at didn't have our rental and didn't even to call and inform us of this. Luckily another location had it but sadly is about a 20 minute drive away and way out of the area we need so spent more money for the km and gas to drive the extra distance each way and time (put us behind schedule) to get our rental. Vehicle was filthy. We had to clean the windows, you could barely see out of them safely. Not good at all.
Brandon FNothing was great
Benjamin PStaff at the location was great. There was no dolly available from U-Haul, they lend me one. Also no moving blankets available. The brakes of the truck did not feel safe.
Jamerson VThe customer service was great and the price was very fair. I will definitely use you guys again.
Susan WAmazing customer service at Diverse storage. Unfortunately my rental was not as reserved, and missing equipment (not to the fault of the location). My not recommending this location has nothing to do with the location itself, but of the failure of communication and delivery of proper rental equipment from U-haul. For the third time as a U-Haul customer I was left without the equipment I had reserved. Thanks to the helpful staff at diverse storage, my problem was resolved, but only because of their generosity.
Melinda CThe person who assisted me has in a hurry, nobody else was in the place. All my add-ons was missed, dolly, blankets. He told me straight if you don't want just go home and call u-haul to complain. The truck has some rusty wheels.
Jose WFix the wind noise coming from the drivers door
Kate OEverything was awesome thanks
Bobbie SLocation was fine. I indicated that I would be driving to Kelowna (requires winter tires this time of year) however the vehicle I got only had mud+snow. I drove to Kelowna and did not feel safe returning in the vehicle. When I raised my concern on the phone with the schedule assistant I was told that the vehicle I have must return to my pick up location and if I don't bring it back there and leave it in Kelowna it will be "at least 500$" which I could dispute at a later date. In addition the agent accused me of planning to do that the whole time however I had no such intentions as I planned this well in advance to know what the weather was going to be like. Additionally I ordered an appliance dolly and some blankets with the vehicle. When I arrived at the location I was told the van was empty and I had to call in order to find a location with the dolly. I was directed to another location which did not have the correct dolly I requested. I then had to call again and go to another location and was able to pick up the items I originally requested. Overall I am unimpressed with U-Haul and my experience with the company has been subpar at best. All the locations I visited the employees were great and very helpful, however, whenever I was on the phone it was the opposite.
Tyson SLocation was great truck was clean so was the service.
Bobbie SSafe and quiet area, especially if you're leaving your vehicle
James SMake sure not to forget the dolley next time a customer orders one. It's hard to move without one
Tessa BReally easy absolutely no hassles !
Cindy RExcellent service à la clientèle
Jacquie TDon't advertise moving supplies if you are not going to provide them. Moving day came and went and no boxes, No tape and but you sure took the money!
Sherry-ann MGreat service, van in good shape. Manager was kind and honest
paula bI have a letter being sent to head office because of the way we were treated. Let me make this very clear it is only the Uhall that there is any issue.
Anthony DClean windshield and mirrors, because vehicles are parked close to pine trees and pine needle were trapped under the wiper blades. Excellent service by front counter people!
Kulwinder GEasy to arrange, great personnel. Van was newer vehicle and performed well over the mountain roads, good value for the money.
Karl DU Haul website is not intuitively obvious and is challenging to navigate. Pages load slowly. This was my experience and also reflect comments from numerous staff at many locations I visited in search of a vehicle.
Cameron WI was disappointed to find out I was charged 72 dollars because the fuel tank was empty before I rented it. And I would have to bring it back with at least 1/4 of a tank to get this money back. This actually ended up costing me an extra $40 in fuel for my rental so that I could return it with 1/4 tank, but if it had, had a 1/4 tank it wouldn't have cost $80 in total for fuel. Uhual should have a system where the uhual location operators are able to charge uhual back for filling tanks where other irresponsible renters have returned the rental with no fuel
Allan SRental location was super friendly and quick as could be. One of the smoothest UHaul rentals I've ever had.
James MFriendly knowledgeable service.
Bernard BThe online booking system was difficult to book. I was lucky that the representative was there an hour early to help us with the process.
Krystal MGreat service at Diverse Storage U-Haul location.
Charlie TThis was the worst experience I have ever had using Haul. This was the first time I had who I was question and verified despite have a drivers license , passport and credit card in my name. This woman had to call someone and see if I was I was claiming and showed proof to be was actually me. WTF 2 piece of government ID isn't enough for a person of color in 2023. Just used Haul at a different location 3 weeks ago and None of this happened. So all people of color steer clear of this location
matt RExcellent service à la clientèle.
Helena BNothing, Kathy was fantastic & a treat to have assist us with our checkin. Thanks Kathy!
MacKenzie KEverythingcf⁷
SANDRA WInside of vehicle was very clean. Outside was a mess.
Darcy KI just want to say it is a very nice facility, and comment on the lady at the desk at the facility.She was very polite,and helpful and she had answers for all of my questions.I will be using this location definitely for any equipment rentals I need even though there are several locations in my town that are closer.Best experience at Uhaul I have ever had!
Paul MWhile the overall cleanliness and maintenance was acceptable, the inside of the cab, especially the dashboard in front of the passenger, and the centre console cup holders were dirty and residue of dried soda and grime was visible. I wouldn't want the next person to deal with it, so I have cleaned it up. Happy to send pictures if needed.
Tamas KThe people at Diverse Storage are top notch , a five star experience.
Mike KI had difficulty using the "online check-in", so ended up going in to the facility (Diverse Storage) and the person working there was very helpful in signing out the uHaul for me.
Rejeanne MTruck had cigarette butts all under seat. Owner booked a truck to someone else while I had it and charged me double. Pickup location was moved- this location is across town which adds in kms- overcharging! Pickup location pin pads do not work properly or owners can't use, over 30 mins waiting for them to still say it won't work but would only take credit card no cash or debit.
Kelsey LThe links in your software were not optimum functionally; uploading my Drivers license, so we had to go through everything a few times. I was also having trouble finding the the self-serve link so I had to use counter service. The rep was very efficient...
Debra-lee MStaff at Keith Wilson location very accommodating, a pleasure to deal with. All the taking of photos for driver's license, odometer, fuel gauge etc. very annoying. What if a person doesn't have a cell phone? Very impressed with $19,95 cost for a vehicle for the day. With all the extras, excluding fuel, it came to $75. Still a great deal. I called a car rental place and they quoted me $175 for a compact car. I U-haul i got a large van for $75. Could have got a moving truck for the same price. Will certainly revisit.
Karen WMy only comment is how frustrating it was to try and use the app as it kept crashing. HOWEVER, Kathy was an absolute gem and took care of that whole process for which made my day much smoother. Give that woman a raise!
Jenny CThe service was excellent please tell your workers they were really nice. Is especially the man that was on he was really good. Thank you Terry
terry bThe staff was very friendly and efficient - they made for a smooth experience.
Grace LAll good I would suggest someone orient the driver about the truck, safety features, type gas etc.
James HI was very pleased with the clear, concise and thorough staff who helped me and answered all my questions about my rental. I couldn't think of any way they can improve.
Brendan KToo expensive with all the bs fees and price of kms when we already have to pay for gas. Not using again
Justin KNoone informed me that there was no mobile pick up at this locaton
Linda HI just wonder why I didnt get the truck with a full tank of gas. That way you simply return the vehicle with a full tank of gas rather than trying to guess how much gas the truck needs to be returned with.
William RI found the pickup process cumbersome and time consuming compared to other pickup locations.
PAUL EExcellent location, staff went above and beyond in helping with the rental.
Jeremy BContinue to provide excellent service!
VY CThe Service rep was very friendly courteous and helpful. He was cordial and humourous. The Rep explained all the processes effeciently and answered my questions.
DORY PVery helpful and super easy check in. Staff there great to deal with.
RICHELLE MPick was efficient and friendly, Uhaul truck was clean and ready to go when we arrived. Drop off was fast and everything went perfectly. Would book with this location again.
Robert SEverything was fast and easy, especially by pre booking online. The staff was very friendly and helpful. Merci.
Nick KAlways great service.. moved from Grande Prairieto Chilliwack, .moved a daughter from Portland to San Jose, moved another daughter from Boise to Chilliwack. Merci.
PATRICK CPaint the rims on the truck.
DALE VFriendly helpful staff.
Jeremy BThis location requires picking up the key from an attendant who was on the phone for a full 15 minutes. Some sort of automated key delivery would speed things up.
Wayne CKathy was extremely helpful and Very knowledgeable
john aGreat front desk support. Would definitely rent from here again
MARCUS DAll good , no issues
JONATHAN VGreat friendly staff, clean pickup and easy to rent.
DEBBIE CFound that there was a lack of cleaning of the interior.
COLIN SThe inside of the uhaul was not cleaned very good. Then to top it off it cost 175 bucks to rent a truck for six hours. I received an email saying i owed for fuel when i took a picture and filled to exactly where my pic was before i even started the vehicle. Last u haul i ever rent
ANDREW DI am allergic to animals there was a lot of animal hair on seats. I would like it if they had disposable seat covers.
SHARON GRemove unwanted and not requested rental items from trucks. I did not use a dolly that was in the truck I rented. I was charged $7. When I questioned the charge I was advised that a seal was broken. Why would I question a $7 charge when I left the truck with obviously more fuel then when I started. I didn't use the dolly.
Leslie BI was overcharged for furniture pads. I used six. I was charged for twelve. Please reimburse the overcharge of $5.00.
NICHOLAS CThe lady at the desk didn't seem to know much about the payment process... also there was some trash left behind in the truck so it makes me believe they have zero covid protocols in place. You'd think they'd have to check the trucks for that exact reason. If they do then they don't do a very thorough job.
BRIANNA AI have never had to supply a reference for a pick up in my other I haul bookings so was a bit taken aback by having to do that for my rental. Not impressed.
STACEY F