Évaluations des clients Diversified Mobile Services Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Diversified Mobile Services Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Ellen N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonaliza M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Baptiste B. le

Évaluation :

I was scheduled to pick up a 10’ truck at 4pm. I get a phone call at around 3pm, telling me that the truck is on its way. I get to the shop, the truck isn’t there, and John, the store manager, tells me that he has no idea where the truck is. Not his fault, apparently, the customer just didn’t return the truck at the appropriate location. From there, I was amazed by the lack of options both from store manager and Uhaul. It’s nit my fault the previous customer didn’t return the truck, is it? So what do I say to the 3 men moving crew sitting around my house for 2 hours as they don’t have a truck to load my stuff into? Oh and by the way, I pay them 100 dollars an hour so here you go, I loosing money but hey, “it’s not our fault the truck wasn’t returned” ? Are you kidding me ? John (the store manager at the acquineck avenue location) was a very nice man, but had no idea what to do next. He closed shop (1:30 past due time for him) and told me I would receive a phone call. I did. And let me tell you. The young girl I spoke to on the phone has no clue of what was happening. She sent me to a location 30miles away!!!!! And told me it was 9 miles away. No empathy whatsoever, and lack of training. Horrible, horrible customer experience and compete lack of follow through on Uhaul part. Very, very disappointed. Will share with friends and family and give my business elsewhere. Without a doubt.

Lisa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cameron C. le

Évaluation :

It was an easy location to pick up the uhaul from. Once we got the truck to my house to load it up, we realized the back was full of seashells. We had to spend time cleaning that out before we could load it.

DEBORAH R. le

Évaluation :

On both ends of the delivery the local UHaul operators were great. Our problems were with the 1-877 # we called. In two conversations it appeared that our order for set up for delivery. As the box wasn't delivered on the date scheduled, we called back only to be told our box was never scheduled for delivery and no one knew how this happened. I filed a complaint and was told someone would call back in 24 hours. That was over 2 days ago and I am still waiting for a call.

Diane M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan M. le

Évaluation :

Had some paperwork problems and was $30.00 more than quoted, but it made 1,100 miles without a problem.

Stephen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian W. le

Évaluation :

No problem

Ali H. le

Évaluation :

Thanks very appreciate

deb L. le

Évaluation :

We rented three trucks and there was confusion as to where trucks were to be returned. There should be more communication.

edwin H. le

Évaluation :

Diversified Mobile Services, Inc is an excellent U-Haul rental location. I can't think of anything that I can suggest for improvement at this time.

Charles E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jill T. le

Évaluation :

Le client n'a pas laissé de commentaire.