Customer Reviews for Downtown Indy Self Storage
(U-Haul Neighborhood Dealer)

76 évaluations

1233 W 18th St   Indianapolis, IN 46202

(317) 786-6301

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    De 9 h 30 am à 5 pm

Services dans cet établissement :

Pour nous contacter

(317) 786-6301

1233 W 18th St
Indianapolis, IN 46202

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    De 9 h 30 am à 5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

The staff was rude. I was charged double because I wasn't able to load the photos! They take advantage of people who aren't tech savvy

Kona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geirgina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorthy A. 
Évaluation :
4

The gentleman who attached our ball hitch to our Yukon forgot to put the cotter pin in. Our trailer fell off of our vehicle about 129 miles from our house - in the dark- in the rain. I think you might need to make sure you have workers who know what they are doing.

Andrea F. 
Évaluation :
3

This location was fine. Not late night drop off. Not the fault of this location by the location at southern plaza should be rated zero. They didn't have the trailer that WE reserved and had to burn 1 hour round trip to travel to this location to get the trailer. Oh and customer service on the phone is a zero out of 5 too.

gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON B. 
Évaluation :
3

Brakes were bad left brake was only one that stopped the van .over 60 mph felt like the van was going to shake it self apart . Transmission was weak and slipped badly

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith V. 
Évaluation :
5

Incharge over there was very professional and helpful. He mad my drop off very smooth and comfortable.

Ahsan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray R. 
Évaluation :
4

Had to go to this location because where I had originally set my order 4 days in advance online failed at their job.Not the stores fault,so now I'm waiting on the discount for the delay and additional travel that occurred for dropping the ball

Donald B. 
Évaluation :
1

small place to pick up and drop off the trailer, arrived before closing time and everything was closed, they charged me a day too much

Maykol A. 
Évaluation :
3

Agent was on a personal call for 5 mins before acknowledging my presence. Took another personal call while helping to disconnect the trailer. Friendly but very annoying.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt G. 
Évaluation :
5

The person helping me pickup and drop off the car was very friendly and made the process really easy. I appreciated his attention to detail and the time he spent explaining things to me, to make sure I was able to get the most out of my rental experience.

Zachery C. 
Évaluation :
4

Get your placement process right. Overall this was a very poor experience. I placed my reservation to be picked up at a location less than 1 mile from my home 3 weeks prior to needing it. The day before I was texted to go to another location 10 miles away. On the way to pick it up was texted to go to another location. Turns out, they could not provide me trailer and told your traffic group as much when my order got transferred there. They then sent me across town (another 40 minuets away) to get the trailer. If I didn't need it like I did, I would have walked away. Really poorly done process overall. Guys at the final place that had the trailer were respectful and handled the transaction well to be fair. .

Tom G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debbie P. 
Évaluation :
4

Difficulty with code for pick up, initially. Made pick up harder than expected. Once code issue was resolved, it was fine

Kimberly W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
1

Awful bad smell inside truck. Cause problems breath.

Steven C. 
Évaluation :
1

I was over charged and they tried to add an additional $100 for no reason. I had to call customer service and they had to walk them through how to check me out.

TANASHDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara J. 
Évaluation :
1

Literally so unsafe to drop off at this location. Do not go alone. Do not go at night. Do not bring children. Even in broad daylight I felt unsafe here. It is located in an alleyway and there were drug addicts loitering outside of the property during my drop off. There were also teenagers riding bikes up and down the street with gun handles hanging out of their pant pockets.

Milan B. 
Évaluation :
1

Pick up location was horrible!! I was over charged and also charged for insurance I didn't authorize!! Complete Rip off!! I've been renting from the Corporation for over a Decade!! This will definitely be my LAST time doing business with them!! They have no empathy or compassion for those who keep the Business running!! I've been trying to contact a Representative for days about my reimbursements and have heard from NO ONE!… In return OVER DRAFTED MY BANK ACCOUNT! I'm disgusted… disappointed and appalled!

Deniece R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamia W. 
Évaluation :
5

Everything at both stores went very smoothly and the truck was in good working condition.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
3

The location was difficult to find. It did not help that most of the streets around it were closed for maintenance activities. The truck itself drove fine though the "check engine" light came on shortly after we left town and remained on the entire trip.

Art B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
3

Truck was there, and I was waited on promptly. The location isn't great but was fine on a Saturday morning.

Brian C. 
Évaluation :
1

The guy that helped me was very rude and dismissive. When I first went In to let him know we had a trailer to drop off he got short with me and said he was coming. We couldn't get the trailer backed in where he wanted it and he said “this is bullshit”. He got in our vehicle to back the trailer up and he kept getting rough with the gear shift. He got frustrated and got back out of the vehicle and said again “this is bullshit”. My wife told him he was being very rude and he said thank you and walked away.

Sarah W. 
Évaluation :
1

More information about after hours drop off. This facility is gated and can't be accessed after hour's . It was not explained that the truck could be parked on the street and keys placed in the drop box. So I had to wait until the next day, and delayed my trip to drop off the truck in person.( this facility opens up at 930am)

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

This was an intercity Uhaul location with high fences. No inviting but clean and organized.

Daniel C. 
Évaluation :
1

Trailer was very poor quality, terrible customer service. Hauled the 6x12 trailer for 45 minutes and had to make a new moving plan and rent a Pod instead because the trailer wobbled so bad it was dangerous to drive. Uhaul refused to reimburse us after we spent over 4 hours on the phone trying to return the trailer. Absolutely will never use Uhaul again, it was a complete waste of money and a terrible customer service experience.

Mckenna J. 
Évaluation :
1

Service representative very difficult understand and had a very heavy accent. I rented the truck for 2 hours and was overcharged for 2 days and was charged for insurance. I was not informed of this charge. I called the service representative who corrected my invoice after I submitted photographs of the truck parked outside buil location, the mileage, and the time I returned the truck. I would not recommend using this location again.

Jerome B. 
Évaluation :
5

Very friendly staff!!!

Nabi F. 
Évaluation :
5

Again, very simple

Gregory S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
3

Better parking and more lights for late night drop off.

Stephen W. 
Évaluation :
1

Pickup location closed. No instructions on where to leave trailer when dropping off after hours. Online chat help was no help. Very frustrating

Tim J. 
Évaluation :
5

Perfect in every way!

William B. 
Évaluation :
1

Not having customers pay 100mi upfront for starters, I think it's just a way to get extra money and charge extra fees. They employee at the front desk was very rude.

Lajuwon G. 
Évaluation :
5

John was very professional and thorough when he checked-in the truck.

Michael M. 
Évaluation :
4

Very sketchy neighborhood but did see several police drive bys which was comforting. Drop off was way easier than pick up. Got charged for clean up fee when the truck was completely clean and had been swept by us by us. Called customer service to get removed

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Very friendly staff

Adam E. 
Évaluation :
2

NOT overcharge people . I was charged for 2 day rental when I ONLY HAD 20 HOURS. talked to guy inside he said nothing he can do he has NO control over that but I seen where he put in 2 days

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim P. 
Évaluation :
2

No instructions on how to drop truck off behind the iron clad gate. Had to leave it in the street in the middle of a bad neighborhood

Richard W. 
Évaluation :
1

Provided the wrong truck and couldn't get in the truck

Emmanuel N. 
Évaluation :
1

I made reservations 2 weeks in advance and needed an appliance dolly for my move. When I arrived there was no dolly for me and the guy told me I would have to go to Lafayette Road to get one. I refused to pay the extra mileage in the truck to go the opposite direction I needed to go for U-Hauls mistake.

Amanda C. 
Évaluation :
3

Have more truck options available, and able to be dropped off at multiple locations.

Alexis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
1

The guy who came out to help unhook the trailer had me wait while he lighted a cigarette and smoked the cigarette while I was around him. Not very friendly.

Duane C. 
Évaluation :
1

YALL OVER CHARGED ME!!!!!!!!!! AND I'M CALLING THE BB!! I'LL NEVER RENT FROM YOU AGAIN.

Christy R. 
Évaluation :
2

The man at the gate had no insignia indicating he worked for uhaul and was smoking the entire time he was talking to me. I was very confused on how I was supposed to check in the equipment, and he communicated very little about the process.

Tiffani M. 
Évaluation :
5

A really smooth transaction !

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda H. 
Évaluation :
5

Very nice facility. Rep. was inviting and quick in his service.

ED R. 
Évaluation :
1

do not go to the uhaul place at west 18th street. I literally rented a uhaul didn't even haul what I needed because it didn't fit and Parked the van in the drive way. Where I parked each time, there was not one thing that could have hit this car unless something fell from the sky. I pull back in to deliver the van early and notice the guy looks directly at the headlight … come to my driver side and say that wasn't there! Then quickly started typing in to write up whatever. I'm like I didn't even hit anything there is no possible way I could have. The car has been parked for hours in the spot that he says is damaged was facing the building with no option for anything to hit it. after i go off I'm he tells me the system does it owns thing and will submit to insurance and insurance will take care and I don't need do anything! I'm like naw that don't sound right I rent all the time for my studio and this has never happened. My dad says just file to insurance. And he would have to prove that I hit it. I'm like ok. But I didn't. I feel like he was predatory because I was a woman. I go back to ask if everything was fine and he said ok. I look in my account and this dude charged me 211 dollars without a receipt for a 3 day rental they I only had for 3,5 hours and 2,5 hours was spent Parked I only found out about the amount after refusing to leave before I got one he wasn't gonna email it. After I made him email me I noticed guy charged my account twice! On purpose. He didn't even report it to insurance he just wrote in some damage number and then after he went to go put a sticker on it. Told me he couldn't print anything out when previously he did when I picked Up the vehicle Don't ever use this uhaul place or uhaul period

Raynesha D. 
Évaluation :
5

Great service. Agent took the time to understand that we had a truck from 1 pick up location and the pads were from another location. He was very efficient and helpful.

Michael F. 
Évaluation :
1

They told me to go some where else two miles always or they would charge me. I went two miles away and was charged for going 1 mole over. Would never use uhaul again.

SEAN H. 
Non les évaluations ont été soumises pour cet établissement.

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