Stan is amazing. Great customer service!Safarah K.
Customer Reviews for Drive Away Today
(U-Haul Neighborhood Dealer)
Pour nous contacter
Austin, TX 78702
Services dans cet établissement :
- Du lundi au jeudiDe 10 h am à 6 h pm
- VendrediDe 9 h am à 6 h pm
- SamediDe 8 h am à 12 h pm
Heures d'ouverture spéciales
- 3/29/2023 - 3/31/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Bruce T.
Le client n'a pas laissé de commentaire.Agustin B.
Le client n'a pas laissé de commentaire.JANET NEMEC T.
Aside from the actual look and feel of the location itself, it was great. Best u-haul experience I've had.Ana D.
Le client n'a pas laissé de commentaire.Hirak M.
Le client n'a pas laissé de commentaire.douglas H.
Very prompt and got me rolling.Sheila S.
Le client n'a pas laissé de commentaire.KATHLEEN F.
Everything was great. The only thing I would say is maybe the pick up location office should invest a little to spruce up the place but other than that the service was nice - Stan was super cool and renting was easy.Elizette M.
Sooooo sorry that I was diagnosed positive for covid and flu 2Jan 2023 but grateful for your understanding. Vehicle has not moved much because I've been bedridden by persistent coughing. Will return vehicle Tuesday 10Jan2023 per contract. What time is it due?Sherri T.
Stan was very helpful. Easiest return ever!Kristina H.
Le client n'a pas laissé de commentaire.Eric D.
The pickup location had very courteous and attentive staff willing to arrive early and assist us with our rental pick up. The only thing really warranting negative critique is the establishment itself. It appeared like it could use a renovation.Zackery C.
I was already sad because my father just died and we had to empty his apt. My uber driver to the uhaul was rude. But Stan at Uhaul had no idea about any of this. He came out to my car gave me a super friendly welcome and helped me with my bags. His incredible smile and sincere demeanor instantly put me at ease. He talked to me and calmed me down, without even knowing how much pain I was in. He then helped me out with my bags, went over the truck with me and made sure my mirrors worked. He really helped me that day.Jesica F.
Have all trucks full of gas when rented. Inconvenient to have to fill up on your way out.Bryan R.
Le client n'a pas laissé de commentaire.Oscar V.
It's a very small location with limited parking and a small wooden shack for an office. The man at this location was very helpful though! He was very efficient and I had my 15' truck in short order and was on my way.Lawrence D.
Le client n'a pas laissé de commentaire.Colin B.
Service was great. The lot was a little messy with all the rain and a little hard to get in and out as far as getting dropped off.Ty H.
Le client n'a pas laissé de commentaire.Houston W.
I appreciate the service, fast, and reliableEvelyn J.
In a world of apathy -and the concomitant poor customer service -Monique was an inspiring beacon of helpfulness, attention and personal engagement -throughout the rental / return process. We will return!Marlon M.
Le client n'a pas laissé de commentaire.Olivia H.
Le client n'a pas laissé de commentaire.Jacob A.
Le client n'a pas laissé de commentaire.John Q.
No place to leave car and loads of construction making it hard to get in and out.Mabel L.
Le client n'a pas laissé de commentaire.Yulonda S.
Nothing. Seamless experience. Vehicle was ready when I arrivedLogan G.
They were wonderful! Both people I interacted with were great and stayed to help when Uhaul dropped the ball. Uhaul made it really difficult to use the app based pick up. Like needing to call a 3rd party to verify my identity?! That doesn't even make sense. I could give you anyone to lie confirming it. Extremely frustrating. Thankfully the guy at the pick up location was able to do your job for you.JOHN C.
Great customer support and definitely would come back againDavid O.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Scott B.
Very friendly and helpful staff/owners. Your U-Haul phone App is TERRIBLE. Many functions- particularly the camera function for pics did not work on my phone.Zachary P.
You could improve by making your mobile check-in actually work, and provide me with the tools that I requested and reserved. Your negligence cost me time and money.Kasey R.
Great location , Staff are very friendly and helpful. Trucks are very cleanSTANLEY C.
Le client n'a pas laissé de commentaire.Jay X.
Le client n'a pas laissé de commentaire.Britney R.
Very friendly staff! Easy and straight forward process.Benjamin D.
Best pickup experience ever. Je les recommanderais à n'importe qui.Thomas P.
Great support and friendly reception. Great guy.Herbert W.
was charged an exceeding amount for not filling back the truck because I had an emergency to attend to, and truck was not even clean when i received it.Papa S.
Nice friendly people and the car truck worked great. EasyStacy F.
The representative at this location is excellent. This is the second time I have gone to her because she is so wonderful to work with.Shannon B.
Le client n'a pas laissé de commentaire.JEFFREY F.
The owner/manager was outstanding and she was above and beyond in customer service and professionalism.Karen B.
Le client n'a pas laissé de commentaire.Walter H.
Le client n'a pas laissé de commentaire.SAMUEL G.
Le client n'a pas laissé de commentaire.Jamie D.
The drop off process was even faster than the pick up process! :) Very easy location to find. No issues at all.MIchael M.
Le client n'a pas laissé de commentaire.Corey S.
1. Keys were switched. 2. Battery was low 3. Additional charge for cleaning addedVivek S.
Le client n'a pas laissé de commentaire.CHRISTIAN G.
24/7 is no use if there is an issue with equipment. Took me two hours to get going because the equipment I ordered was not available.Felix G.
Very small lot. Not much parking. Office manager was friendly, by the environment was run down all around.Ronald S.
Why I got charged 185 when the price was 131?!?Matthew M.
Le client n'a pas laissé de commentaire.Takeshia C.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.Theodore J.
This location was essentially a shed with 3 U-Haul trucks available. Felt like a junk yard. My two movers did not even feel safe leaving their cars there.Christina G.
Le client n'a pas laissé de commentaire.nat S.
Amazing service and the van was the cleanest U-Haul I've ever rentedKayla M.
The van looked nothing like it did in the photos. Damage all over it while the photos on file at check in looked brand new. THATS FRAUD!!! I took the time to document everything before leaving but that's incredibly shady. This place is a crumby used car lot in a dirt pit with no parking. Nobody to help or answer questions either.adrian B.
Le client n'a pas laissé de commentaire.brian A.
The windshield wipers did not work and the wiper blade was shredded. There was no windshield wiper fluid either. There was a warning light indicating something with the tires. The truck was dirty.KATE J.
Incredible. Very courteous and fast. Knowledgeable and good sprites. I would not change a thing. Perfection. Thank you.WILLIAM S.
Easy and reliableRobert S.
Le client n'a pas laissé de commentaire.MARCO B.
Le client n'a pas laissé de commentaire.Paula S.
Le client n'a pas laissé de commentaire.Rachel H.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.Carolyn J.
Le client n'a pas laissé de commentaire.Fatima A.
Le client n'a pas laissé de commentaire.JACK V.
Experience with the folks at the facility was awesomeRobert C.
Le client n'a pas laissé de commentaire.PETER K.
Le client n'a pas laissé de commentaire.BRADLEY B.
I love the convenience of this location to my workplace. The seat in this truck was broken and slanted down towards the door.Tim P.
Sorry I do not remember the ladies name who took care of my rental but she was extremely friendly and helpfulCAROL P.
Le client n'a pas laissé de commentaire.Eric T.
Just awful. Sketchy at best. The truck looked like crap and drove like it to. Literally looked like homeless people were running the business.Steele W.
Great help for what I needed!! Thank you!!SHARON C.
GREAT PEOPLE!!!!AMMIE JR W.
Please ensure that the vehicle is in proper mechanical order before leasing to customers. I had a 1600 mile trip paying $400+ per day for ta vehicle that is constantly pulling to the right. And with an auto-transport this is even more stressful! not to mention that my left elbow is now inflamed from consistent pressure over 1600 miles. support wasn't able to help and instead provided another number for me to call. I feel cheated.Shahab S.
Again was satisfied with experience and need no changes.MENDY S.
Le client n'a pas laissé de commentaire.SANTOSR R.
Le client n'a pas laissé de commentaire.Rachelson S.
Le client n'a pas laissé de commentaire.chad H.
Le client n'a pas laissé de commentaire.carlos C.
Le client n'a pas laissé de commentaire.Steven D.
Everything was perfect with the rentedSTANLEY C.
I signed up for counter pickup, but no was there. I followed the 24/7 pickup and the key I got out of the lock box was to a different truck then I was assigned. When the website showed the wrong mileage, I tried to change it and was not allowed. After being "disconnected" from your 800 number, luckily someone showed up and fixed the problem. This delayed me for over an hour. I feel I should receive some money back for my inconvenience.Bryan H.
Le client n'a pas laissé de commentaire.ANDREW W.
I was in a rush and completely let everyone's name slip my mind, but service was great! I work very close by, and will very likely return to pick up a truck again.TIMOTHY P.
The self check in process feels a little difficult to see/read on a phone. It would have been beneficial to have all of that other stuff taken care of in the initial setup and the Check in a little more streamlined.Evan M.
Everything.... worst experience ever and i have rented from uhaul many times. I will never rent from uhaul again unless this is made right... have still not received a call from customer service... ridiculous experience...Jules B.
Drop-off through the website was extremely difficult. It was not very clear where I should park.Carrie S.
Le client n'a pas laissé de commentaire.Curtis K.
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