Customer Reviews for Drive Away Today
(U-Haul Neighborhood Dealer)

384 évaluations

1131 Airport Blvd   Austin, TX 78702

(512) 961-1975

Heures d’ouverture

  • Du lundi au jeudi : de 10 h a.m. à 6 h p.m.
  • Vendredi : de 9 h a.m. à 6 h p.m.
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(512) 961-1975

1131 Airport Blvd
Austin, TX 78702

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 10 h a.m. à 6 h p.m.
  • Vendredi : de 9 h a.m. à 6 h p.m.
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W 
Évaluation :
5

Wonderful experience! Wonderful personal!

william s 
Évaluation :
5

It was great. I didn't have a reservation, but check in was easy and the staff was courteous and helpful. Returning the truck was even easier.

STEPHEN S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J 
Évaluation :
5

Highly recommend. Everyone I go there the service is amazing and the equipment is always well maintained. These guys are the best. I've rented from other places with shoddy equipment and really bad customer service. Never wt Drive Away is the best and the only place I like to rent from.

David R 
Évaluation :
5

Thank you so much!

Will K 
Évaluation :
5

I always get excellent service.

Steven G 
Évaluation :
3

They asked if I would have it back by 5:00. I was back at 4:00 and the office was locked up tight. And some gentleman just told me where to park it. I thought they would be there to check me out.

Colleen J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Évaluation :
5

Amazing experience. I will always use this location for my uhaul rental needs.

RAPHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P 
Évaluation :
5

Good truck! The best service!

mARGARET S 
Évaluation :
4

I had a very pleasant experience renting a U Haul yesterday. Staff was very professional and very helpful.

bradon w 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paige A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dinora B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy E 
Évaluation :
4

The attendant was extremely helpful. He helped me get complete my reservation, and adjust my mirrors before leaving the lot.

Alejandra C 
Évaluation :
2

I made this reservation a few months in advance, which included a dolly. When we got there on move out day there was no dolly in the truck (we were not charged for it). No other nearby U-Haul or non-uhaul locations had dollies available to rent that day so we were forced to make due without it. I would have been more understanding had it been a last minute reservation; however, given I made the reservation in advance, all supplies absolutely should've been available. And if they weren't available, I should've been communicated with in advance so I could've planned accordingly,

Carly W 
Évaluation :
3

It was fine but there was no great parking for the U-Haul.

Haydyn J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Braden S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan N 
Évaluation :
5

The owners at Drive Away Today were nice and friendly and work efficiently to help us load the trailer and get on with our business.

Caleb P 
Évaluation :
5

Stan was the most professional and attentive customer representative I've ever encountered. Will forever be the first location and worker I seek for any future moves.

SEAN P 
Évaluation :
5

Great online reservation process - it was all easy breezy!

Maggie Q 
Évaluation :
5

The woman at the desk was very nice and helpful. Pickup took 5 minutes. My best uhaul experience in Austin so far!!

Allan F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O 
Évaluation :
5

You all did good everything went well

Rowan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael m 
Évaluation :
2

Find another location for the business. Very cramped area.

Robin G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer I 
Évaluation :
3

Rented a 10' truck.. Air conditioning was ice cold.! Super fast for pick up, drop off , and email receipt. Friendly and took less then 10 minutes and I was already on the road. Pricing was fair. I only moved to storage, but when I buy my house in next few months I'll be back . 

Anselmo C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew I 
Évaluation :
5

Stan made the rental experience quick and easy. I appreciated his support with the move.

James W 
Évaluation :
4

Was not notified the truck did not have a ramp. Never used a uhaul without a ramp. I had to pick up all my heavy stuff because there was no ramp.

Falise J 
Évaluation :
5

Great serviv

Keresa A 
Évaluation :
4

The lot is busy and a bit crowded, but the employees are happy to help with shifting things around for easier access. Everyone was friendly and helpful. I'd return in the future.

Christy L 
Évaluation :
5

Great service

STANLEY C 
Évaluation :
2

I did a mobile pickup and there weren't clear instructions provided on how to actually access the vehicle. It took me 20 minutes calling, waiting on hold, and dealing with app issues to actually get it. The rep I spoke with said she'd credit me for my inconvenience, but didn't seem to remember.

Austin C 
Évaluation :
5

Stan was excellent. Super friendly with overall ease of transaction.

DOCTOR D 
Évaluation :
4

Stan was very friendly and got me going very quickly with no notice. The one thing I would say is there seemed to be a lot of cars there that didn't have anything to do with Uhaul, so parking is limited. I would come back and recommend though.

MATTHEW G 
Évaluation :
5

Nothing! Stan was excellent! Encouraging, helpful, and cares! Thank you! I'll be back for sure! -Shannon.

William N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J 
Évaluation :
5

Great service - truck had a weird noise

RenaTe B 
Évaluation :
5

Very easy access to drop off. Friendly helper

Jorge C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron P 
Évaluation :
5

Extremely friendly, thanks for the great service!

Conner L 
Évaluation :
5

Amazing customer service

jonathan r 
Évaluation :
5

Stan was THE BEST! He came out to help us and made the process go so smoothly! He was more worried about our safety than the late time, which really helped out our situation. I will definitely come to this spot for all of my U-Haul needs. Stan deserves the biggest raise because he is so good of a person and was super helpful for the whole process. We love Stan!!!

Johanna P 
Évaluation :
5

Staff was great, especially Stan. They stayed late on Saturday to make sure we were taken care of. Fortement recommandé!

Zachary B 
Évaluation :
5

Stan was great! Very friendly, knowledgable and helpful for my last minute rental. Easy process and overall positive experience.

Kira G 
Évaluation :
1

1) the location looked like Sandfred & Son Junk Yark 2) went into a double entry tin building to find someone to help me (no sign) 3) in Austin, Texas the temp was 103. Waiting room was 99. 4) the lady reenter my reservation into her screen again..(?) 5) as she explained the rules, she asked if I had any questions ? I stated yes, I am getting a rental with a AC ? She looked at me then looked away. ... June 30th was 102° ... the cab of the truck was 110,°. I turned on the motor, and AC ... the AC never worked ! ... so disappointed I U-HAL. Trashed out office ... Lied to ... Larry Stark Austin TX 512 870 7222 - cell / text

Larry S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven G 
Évaluation :
2

This place should not be used as a Drop Off Location. The service was really poor being right next to a very busy road that led to an airport. The service agent was not any source of information and kept on repeating that all of my concerns were simply reported.

Stephen F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S 
Évaluation :
5

Stan was great! He made the experience very smooth and easy as a first-time UHaul renter. I would rent from here again if Stan were to be there.

Mariangela R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

Stan was a big help and made it affordable for me to help my Uncle move into his new senior living apartment thank you sir for your help

christopher r 
Évaluation :
5

STAN WAS AWESOME! Great guy & great experience.

Jonathan R 
Évaluation :
5

What a great experience! I booked a 10' truck the day before and this location had one available, with the equipment that I needed (moving dolly, furniture dolly). I was prepared to do the check-in on my phone when I arrived, but the man in the office kindly checked me in, which was a breeze. The staff was super friendly. Highly recommend this location!

Inge D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry C 
Évaluation :
5

Personnel amical

Roxana C 
Évaluation :
1

The location was not very good, an old shack that reminded me of a junk yard. The rental was in good shape and the person who helped me was very nice.

ED h 
Évaluation :
5

Stan is amazing. Great customer service!

Safarah K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agustin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET N 
Évaluation :
3

Aside from the actual look and feel of the location itself, it was great. Best u-haul experience I've had.

Ana D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hirak M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas h 
Évaluation :
5

Very prompt and got me rolling.

Sheila S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN F 
Évaluation :
4

Everything was great. The only thing I would say is maybe the pick up location office should invest a little to spruce up the place but other than that the service was nice - Stan was super cool and renting was easy.

Elizette M 
Évaluation :
5

Sooooo sorry that I was diagnosed positive for covid and flu 2Jan 2023 but grateful for your understanding. Vehicle has not moved much because I've been bedridden by persistent coughing. Will return vehicle Tuesday 10Jan2023 per contract. What time is it due?

Sherri T 
Évaluation :
5

Stan was very helpful. Easiest return ever!

Kristina H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D 
Évaluation :
4

The pickup location had very courteous and attentive staff willing to arrive early and assist us with our rental pick up. The only thing really warranting negative critique is the establishment itself. It appeared like it could use a renovation.

Zackery C 
Évaluation :
5

I was already sad because my father just died and we had to empty his apt. My uber driver to the uhaul was rude. But Stan at Uhaul had no idea about any of this. He came out to my car gave me a super friendly welcome and helped me with my bags. His incredible smile and sincere demeanor instantly put me at ease. He talked to me and calmed me down, without even knowing how much pain I was in. He then helped me out with my bags, went over the truck with me and made sure my mirrors worked. He really helped me that day.

Jesica F 
Évaluation :
5

Have all trucks full of gas when rented. Inconvenient to have to fill up on your way out.

Bryan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V 
Évaluation :
3

It's a very small location with limited parking and a small wooden shack for an office. The man at this location was very helpful though! He was very efficient and I had my 15' truck in short order and was on my way.

Lawrence D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin B 
Évaluation :
5

Service was great. The lot was a little messy with all the rain and a little hard to get in and out as far as getting dropped off.

Ty H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Houston W 
Évaluation :
5

I appreciate the service, fast, and reliable

Evelyn J 
Évaluation :
5

In a world of apathy -and the concomitant poor customer service -Monique was an inspiring beacon of helpfulness, attention and personal engagement -throughout the rental / return process. We will return!

Marlon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Q 
Évaluation :
3

No place to leave car and loads of construction making it hard to get in and out.

Mabel L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yulonda S 
Évaluation :
5

Nothing. Seamless experience. Vehicle was ready when I arrived

Logan G 
Évaluation :
5

They were wonderful! Both people I interacted with were great and stayed to help when Uhaul dropped the ball. Uhaul made it really difficult to use the app based pick up. Like needing to call a 3rd party to verify my identity?! That doesn't even make sense. I could give you anyone to lie confirming it. Extremely frustrating. Thankfully the guy at the pick up location was able to do your job for you.

JOHN C 
Évaluation :
5

Great customer support and definitely would come back again

David O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B 
Non les évaluations ont été soumises pour cet établissement.

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