Everything.... worst experience ever and i have rented from uhaul many times. I will never rent from uhaul again unless this is made right... have still not received a call from customer service... ridiculous experience...Jules B.
Trailer Rental & Towing in Austin, TX at Drive Away Today
(U-Haul Neighborhood Dealer)
Austin, TX 78702
Services at this Location:
- Mon-Thur: 10 am - 6 pm
- Fri: 9 am - 6 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 6/25/2021 - 6/28/2021: Closed
- 7/2/2021: Closed
- 7/4/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Austin, TX 78702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop-off through the website was extremely difficult. It was not very clear where I should park.Carrie S.
The woman that helped us was extremely rude, mean and bitchy. The location where we returned it was wonderful, very helpful and politeJUANITA M.
Thanks, van worked great from online order, friendly staff when I returned. CheersDavid L.
The lady running this was engaging and funny. Great experience.Thomas P.
Barely any room to return the truckArmando A.
I just want to give Star, who works there, 10 stars. Her friendly attitude and easy-going nature made my move experience better! ~LauraLAURA S.
The 2 ladies were so friendly and professional in assisting me with the vehicle. I do plan to use them again in the near future AND whenever I need a vehicle.JANIS T.
An absolute pleasant experience. Monique was professional and knowledgeable when assisting my needs. I will be back to see her for all my Uhaul needs!joe R.
I LOVE THIS PLACE! EVERYONE IS ALWAYS SO FRIENDLY AND EASY TO WORK WITH! (Special recognition to Monique!)Mychal M.
There wasn't necessarily any problem with the pick up location, but doing the mobile check in took forever. We were never told in advance what we needed to bring in order to check in (a number of a third person who was willing to be called at 8am on a Sunda? or a passport?) and also it took a really long time for an agent to respond in the chat, so we had no idea if we were actually in the process of being approved. We even called UHaul trying to get help, but after ages on hold no one ever answered.Justin B.
Nothing. Everything was simple and Monique knocked it out of the park. Thanks.CLINTON C.
This was anything BUT convenient. not only did i have to pick up and drop off the truck at the same place (because they had limited vehicles) but i passed right by it the first time because there were no signs and its a LITERALL SHACK not a uhaul store. my SELF-check out rental ended up needed help by the staff (thank goodness someone was there) because the key was not located in the right dropbox they assigned me and the truck they assigned me was parked in by another truck. This experience added more stress to my move than anything and i would not use this location or recommend this location to anyone.Elizabeth H.
Quickest truck pickup I have ever had. The location is very small but the people are super nice!peter W.
Very friendly and accommodating!CALEB K.
On my summary on my account on the Uhaul website it says the charge is 19.99 plus .39 per mile. So when I figure up the cost it is a lot less. But when I'm actually charged it states 89 for the rental plus 100 miles included. That is $30 more than what my contract states. I feel like I should only have to pay what my contract states because that is the amount I agreed to when I picked up the truck.james B.
Very courteous staff! Easy process to pick up and drop off.Eric O.
Wonderful service. She made everything so easy. Truck was ready to go with the dolly when I needed it. Drop off was a piece of cake!LAURA T.
Location was small and confined. Personnel was very friendly and helpful, very good.Ricky F.
I used the Haul App and it was painful to get through the process. I am not technology challenged and this app was pitiful. Also, I ordered moving blankets and they were not in the vehicle. No one was around and the app does not give you an opportunity to challenge. You need to go back to work on developing a more user friendly version of your app.Gary W.
monique was friendly and relaxed, thanks:)Lamia K.
The location and people were great, very friendly, and helpful! Pick up and drop off were easy.kaitlyn K.
The staff was very friendly and provided excellent customer service.Dane S.
The digital signing process is onerous and could use some design help. The two-factor authentication may be more secure, but it is not easy to navigate between email and the application.JOHN T.