Customer Reviews for Duncan Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

Don't advertise smart phone pickup without the store check in. It does not exist here I lost several hours of time waiting for the store to open before I got my rental. I may as well walked in off the street and rented. Good thing the location wasn't closed on Sunday I would have lost my entire day and a lot of money. The store knows online check in doesn't work, they told me it happens often.

Évaluation :

2

Truck was not clean and smelled of smoke beside that everything else was good.

Évaluation :

4

I didn't like the manner in which I was initially addressed by representatives, but he subsequently became very pleasant.

Évaluation :

5

Thank you very much!

Évaluation :

2

Right rear tire was down 50 pounds. Vehicle was dirty inside and out. When I went to turn it in the man blew me off telling me I'd get an email. Didn't seem interested in what I had to say about it. It also kept saying it needed an oil change every time I started it. Checked the oil but it seemed fresh. Again, the man didn't seem interested, didn't check the mileage or inspect the vehicle. Just said I'd get an email about the final charges. Had it set up for 1000 miles and I was under that but they didn't verify anything. I sanitized the inside and cleaned all the windows myself.

Évaluation :

5

Guy at desk very helpful, thank you

Évaluation :

5

Barter system for less fortunate individuals.

Évaluation :

5

Thank u so much . Do I owe anything

Évaluation :

5

Shawn was a wonderful help and polite and nice guy

Évaluation :

5

Do I get some of my money back for uesing 35 miles and maybe 2 in half hours.

Évaluation :

3

Make sure the truck is clean. You require to clean box but not the cab.

Évaluation :

3

my account was flagged on a "E Alert" stating that the last rental that i had was turned in late. when I rented that truck, I told them that I would be needing the truck for more than 3 days, and they said "no problem". So, when renting this truck you waisted 1 hour of my time with this E Alert, and I had 3 workers waiting around for an hour, so that's a total of 4 man hours which works out to 400 $of company costs. I will be renting 3 more trucks in the next 2 months and I will be using another rental chain.

Évaluation :

5

The staff was very kind and helpful in answering all our questions. I will use them again for my next move.

Évaluation :

4

Van smell of a smoker being in there smoking. Ended up putting air freshener in there while had it. Could also see ashes all over cab. Cleanliness of vans, especially during Covid, needs to be a priority.

Évaluation :

5

No need for improvement. Service was excellent and vehicle was easy to reserve online.

Évaluation :

5

The uhaul guy could be more customer friendly

Évaluation :

3

Agent didnt know or care less if booked equipment was available or not in vehicle. Can dirty. When returning and using app started return procedure and app froze up at photo milage and gas stage, and couldnt get to complete process. So the agent told me to return tank half to 9/16 full, which I returned 9/16 full and got charged EZ fuel surcharge as they had put incorectly half full ! Really, scamming everyone who returns the hire vehicle with a surcharge, U Haul must be making a furtune with this practice..I wont be using this location again..

Évaluation :

4

Truck Share website did not work because the dolly i reserved was not available. As a result I had to go inside the store to complete the paperwork. Would be nice to have a better inventory system or a way to change options.

Évaluation :

5

The truck I been used been load and need to be look at.

Évaluation :

5

Check in was fast and quick. Henry was amazing. Uhaul van had plenty of room and to turn back in was easy quick and the rates were affordable and the best. I would recommend everyone to go there.

Évaluation :

5

The interior of the truck could have been a little cleaner but otherwise the service was good.

Évaluation :

2

Again no help. Drop it off over there. I don't think I will ever rent or tell anyone to rent a trailer from u-haul. I used to like being able to have my moving needs met by u-haul but no more.

Évaluation :

4

Mobile pickup: this is nice, except that during the pickup process you are asked to submit “proof of identification “ which was not clearly required before. A passport, or an Employer Contact (who needs to answer a phone call) or some other option is required, and we didn't realize this until the pickup time. Be prepared!

Évaluation :

4

The guy who helped us pick up the truck was thorough and very friendly/helpful. He did a great job! There was another guy just sitting at the desk staring at the computer who didn't even acknowledge our existence :)

Évaluation :

5

Was able to get before rental time.

Évaluation :

5

The folks at Duncan Ace hardware were awesome and fast. I asked them about which type to gas to use, they explained to me about refilling the truck with regular gas, and not diesel fuel. They pointed out the U-Haul roadside assistance phone number and website before I drove the truck just in case there was any problems.. Very helpful !!

Évaluation :

1

I was overcharged and not told about it. Also I had to wait an hour to get my truck.

Évaluation :

5

Headlights need updated brighter would have been better

Évaluation :

3

I had to go to this location because the other location could not fulfill my reservation I made. They had rented the trailer to someone they knew and had kept for several days.

Évaluation :

3

The cargo van that I rented smelled like it had literal barn animals in it. The smell was very strong and hard to handle. Have rented from here multiple times and normally vehicles are very clean, but this was bad.

Évaluation :

5

Rien

Évaluation :

5

I rented several times before and this was by far the best place to rent from. Clean and professional.

Évaluation :

4

Providing a dolly would be great. I wasn't provided one.

Évaluation :

1

No one helped us! We had to unload ourselves and check in online! An employee came out and helped someone else who arrived after us and informed us that we would have to wait because there was only 3 people working. I mean he was right there and could have helped us and had us out of there in 2 minutes but instead walked back inside . This has always been my go to uhaul place but not anymore

Évaluation :

5

Best U haul place in Charleston and I have been to most.

Évaluation :

3

Make sure the equipment is clean because I had to pay a cleaning fee when the equipment was dirty when I picked it up

Évaluation :

3

I am still waiting on someone to contact me?I've sent two emails? The inside had not been cleaned! There was water and tobacco and trash in the door cubbyholes! Trash on the floor and sand on the floor. This is my 2nd experience like this? I am very disappointed that these trucks are not being cleaned between clients? Also I had a credit of 50 $that was supposed to go towards the rental? I was charged 25 $for cleaning fee, because I said the truck needed cleaning? It needed cleaning prior to my use! That was why I said it need cleaning? Please contact me by phone Thank you Alicia Fort

Évaluation :

3

I called to extend the truck due to Christmas and under. estimating the amount of items. The uhaul sat in the driveway and at NO time was I told about the extra 38 $dollar a day in addition to the 40 $day extension That is a charge that should have been optional or explained when I extended the truck

Évaluation :

4

Better job of cleaning truck. Cigarette smell was so bad it took my breath away.

Évaluation :

2

When we dropped off our Uhaul, the representative working told us that he didn't have time to come check out our Uhaul and that he would do it later. We found this unacceptable as we wanted to make sure they knew where we parked the Uhaul and to ensure they did indeed log that it was returned. We asked for a paper copy receipt to show we returned the Uhaul and he told us he couldn't do that until he checked the Uhaul out, but said he didn't have time to do it right now. So, I would not recommend this location to anyone. Very displeased with the customer service and professionalism. I also want to add that there were 2 Uhaul representatives outside as we were trying to figure out where to park the Uhaul, but they offered zero help and never acknowledged us.

Évaluation :

5

I waited at the counter for at least ten minutes and was passed by twice before I was even acknowledged. When the employee finally started helping me with my reservation, he started helping someone else before I was even done. I then had to wait until he finished with the other customer before he came back to finish up with me.

Évaluation :

5

My original reservation was changed by u-haul which voided the guarantee that there would be no issues with pickup.

Évaluation :

1

1. My reservation was for 10AM. When I got there at 9:45 I waited for the store to open. A woman came to the window of my car to inform me that I couldn't pick up until 11 because they were short staffed. MY RESERVATION WASA FOR 10! I DID IT ONLINE THE DAY BEFORE! When I arrived at 10:45, the woman that told me I couldn't pick up until 11 completely ignored me. I wasn't able to get out of there until 11:45. ALMOST 2 HOURS WASTED!!! 2. When I started the truck, the airbag light was on. This is a SAFETY concern because, God forbid, I had an accident the airbags will not deploy. 3. The front end of the truck needs to be checked. From 55 mph and up, the truck bounces. The problem gets worse with weight in the truck. 4. The back of the truck was filthy! U-Haul has no problem charging me if the truck is returned dirty but doesn't take the time to clean it from the prior rental. I have pictures to document the air bag light.

Évaluation :

4

Windshield wipers were terrible. I recommended replacing. The moving dolly was left unsecure in the back of the truck when I first opened it. Other than that, it was a good experience.

Évaluation :

5

the trailer I rented was clean and waiting for me when I arrived. The clerk was prompt to complete the transaction and get me on my way. Both the check in and check out process was flawless!

Évaluation :

5

Keep up the good work. I have no complaints

Évaluation :

2

The cab of this truck had obviously NOT been CLEANED! Nor was the back of the truck swept. Under the circumstances with the Pandemic the cab should have been sanitized and spotless not all sticky form an obvious soda spill that wasn't cleaned up. I had expected much better for an ACE Hardware location as they are usually very helpful. NOT THIS TIME!

Évaluation :

3

Online order was not ready

Évaluation :

1

First they don't no what they are doing,took 2 hrs to hook the car carrier up, never secured my vehicle up right drove 700miles with jus 1 tire strapholding the car on to carrier, I believe I should get a discount because I could of lost my car or caused a major accident on the interstate even a death, very bad service I received

Évaluation :

2

Nobody stepped forward to help after I waited at the Uhaul desk for over five minutes. I parked the Trailer and went inside to checkout and make sure I parked the trailer in the correct location before I unhooked it. Previous management was much better at helping Uhaul customers.

Évaluation :

2

1 12-volt volt Outlet was broken wasn't even there the other two were so Rusty we could not Char's are phone or used GPS the inside was so dirty and smoking my wife had to get in there and clean it even before we start putting stuff in the front cab I would not recommend the worst truck I've ever rented in my life and I've rented many

Évaluation :

5

I have rented in and out of this location many times and never had a problem.

Évaluation :

4

Organize the drop off locations between trailers and trucks

Évaluation :

5

This location was out of my way.

Évaluation :

3

The price for the rental was way too high!!! I feel I was cheated. I thought the rental for the day would no higher than 40,00 $ First , Once and last time with Uhaul.

Évaluation :

5

Both salesman were amazing. Very friendly and went above and beyond to accommodate us. Thanks

Évaluation :

3

Give the customer the discounted rate when a coupon is presented but doesn't work. The customer service was good but was not satisfied i didn't receive my discount