Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)

713 évaluations

925 Red Bank Rd   Goose Creek, SC 29445

(843) 553-3343

Heures

  • Mon–Fri
    De 8 h am à 7 h pm
  • Samedi
    De 8 h am à 6 h pm
  • Dimanche
    De 10 h am à 6 h pm

Services dans cet établissement :

Pour nous contacter

(843) 553-3343

925 Red Bank Rd
Goose Creek, SC 29445

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 7 h pm
  • Samedi
    De 8 h am à 6 h pm
  • Dimanche
    De 10 h am à 6 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always great customer service. Equipment clean, well maintained, and ready when you arrive.

Ted B. 
Évaluation :
5

Easy to rent and return. In and out!

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy H. 
Évaluation :
5

Kevin (check out) and John ( check in) we're awesome! Kevin made sure the chains and tires were hooked up and inflated properly. John disconnected the tailgate lights and detached the trailer from my vehicle and said he would put it back in the parking space which was GREAT since my reverse skills are nothing to talk about. Two thumbs up for the two men, their customer service skills are outstanding.

Gloria S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmanuel K. 
Évaluation :
5

This is the third time I've time I've rented a truck from this location over the past month or so, and they have been terrific! I'll be back back for one more in the next week or two, and would definitely recommend them to anyone I know who is need of a truck. Very efficient!

Keith L. 
Évaluation :
5

Always excellent service when I use this location.

WILLIAM B. 
Évaluation :
5

Bien

EMILIO M. 
Évaluation :
5

Another trip to this location and everything went as planned.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph S. 
Évaluation :
5

Sales agent was very helpful

John B. 
Évaluation :
5

Everything is fine keep up the good work

Lonnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
2

The uhaul attendant was rude and discurteous. He acted as though I was a bother to him

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
3

Was charged for & I Paid for equipment that I did NOT receive. Inside of the truck was dirty. Candy and dirt on the floor. Candy bags and drinks left in truck.

Melissa H. 
Évaluation :
5

The uhaul was absolutely destroyed on the inside. The trucks brakes were abysmal and would barely stop at lights. There was no ramp so entering and exiting the trailer was difficult with larger items.

Byron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Maybe an air freshener. Smelled like smoke really strong

MATTHEW D. 
Évaluation :
5

Pickup and Drop-off off locations were great, but U-Haul making me drive an extra thirty minutes to the dropoff location was ridiculous. Not happy with U-Haul about that at all. Very frustrating.

Jerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jimmie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wallace M. 
Évaluation :
5

John was very nice and helpful

Beverly S. 
Évaluation :
5

Henry is a great man.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
4

I found little trash in the truck, and the check engine light came on almost immediately. Less than a mile away from the store.

Kara Z. 
Évaluation :
5

Took care of it! Great service!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette G. 
Évaluation :
5

Great professional help Thank You

clinton K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

The only problem was there was only one individual to handle the counter and there was your people waiting to rent equipment

JAMES G. 
Évaluation :
5

I was surprised that I was able to back this long trailer into a spot with only 2 feet on each side. I'm better than I thought.

Walter O. 
Évaluation :
5

The staff was very friendly and knowledgeable.

Dorothea T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB M. 
Évaluation :
5

Very knowledgeable in trailer sizes and capabilities. Very satisfied.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R. 
Évaluation :
5

Great service

WAYLON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
5

Free ice cream.

ernest H. 
Évaluation :
5

Everything are good and great services Thank you sir it's awesome business

kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
3

Tank wasn't full when received but good equipment

josue M. 
Évaluation :
5

Improve your computer system so the locations can utilize the national information for those having uhaul accounts.

Cleon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

No improvement is necessary. All was well. This is my second time renting from this location and I am very satisfied.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza G. 
Évaluation :
5

Rien

Lawrence W. 
Évaluation :
4

tie downs needed to be lubed, chain on back was missing hook had to buy a chain

Kristopher W. 
Évaluation :
3

Phones needs to be answered, I call 3 times one day and twice the next just to ask about "2hr rentals " I had to go down there. But all is good, thanks for good service.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
3

I was told that we had to return the truck by 8pm. But, I paid the full price of a 24 hour rental. We needed the truck overnight. When I made the reservations in store the day before, we weren't told that the truck had to be returned in 10 hours. This isn't fair and misleading.

Kevin G. 
Évaluation :
5

The workers were nice! Both gentlemen were kind and friendly

Latarsha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
3

Guy was rude and cussing about why he was getting another trailer

Mark C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Toni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandr B. 
Évaluation :
4

Additional staff would help. My rental was scheduled for 10am, but the only person working was outside helping someone, so I didn't get checked in and given a key until 10:20, but I was still expected to return it by 2p. You either need to be prepared to adjust the timing of the 4 hour rental window, or you need to be sufficiently staffed so that the key is available promptly at the start of the rental period.

Nancy W. 
Évaluation :
1

Personnel was rude and told my husband he couldn't take the haul, even though we had already been redirected there. He was rude and not helpful. We won't return there again.

Leslie B. 
Évaluation :
3

I discussed that I neede to pick up truck close to west Ashley, sc…… it was a long Uber to ther location

jerry D. 
Évaluation :
1

Very rude worker. Smelled heavy of cigarettes and leaned into our car to yell at us for bringing a trailer to His lot. Said he didn't want trailers and to go away. I don't think this guy knows what the words customer service mean. You need to hire people that want to do the job .

Brian S. 
Évaluation :
3

Nobody wanted to help. One store personnel said just drop the key and contract right there on the counter. Never looked at the truck when we returned it.

Bill B. 
Évaluation :
3

I handed the keys to the uhaul specialist so that he could check the mileage and take the vehicle. He checked the gas, mileage, truck condition, and told me that I owed additional charges for mileage which was fine.. I told him thank you and left. The uhaul attendant then called me back after I had left and angrily accused me of locking the doors and additionaly locking the keys to the vehicle inside, which I replied that I did not do that and also stated that he was the last person in the cab of the vehicle and the last one with the keys. His demeanor was unprofessional and he was very mean. The attendant also hung up the phone while I was calmly explaining that he was in the wrong. I will not use that location again. My company often uses uhaul and that was the worst experience ever.

Theodore C. 
Évaluation :
3

Staff was very professional and helpful once they were available. I was the only U-Haul customer on site, but initially had to wait several minutes before anyone on staff at the hardware store was able to assist in dropping off the trailer.

Edward T. 
Évaluation :
5

Excellent service à la clientèle.

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeniffer C. 
Évaluation :
2

Kept truck 2 hours and traveled 18 miles. You charged me $25 more to take a $10 empty pallet that you will sale. We will not pay added fees. We also had put 2 gallons of gas in the truck after only driving 18 miles. I hate that the rental location is an Ace hardware... this incident with u-haul will make me shop elsewhere. Bill

william F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto M. 
Évaluation :
5

Good work

KELVIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Great people very nice

ROGER L. 
Évaluation :
4

Rates were to high

Laura M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

abdulrahman T. 
Évaluation :
5

Henry was of great help. His sense of humor moved us right along the renting process. Wonderful company. Professional service.

Sarah S. 
Évaluation :
5

I had a fantastic experience at U-Haul. John was very courteous, helpful and friendly. Great service!

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benton A. 
Évaluation :
3

The truck was dirty - The floor boards were covered in sand/dirt. The windows were filled with fingerprints and grime. The check engine light was on. The entire cab would violently vibrates at random intervals. There was duck tape on the outside of the truck. I brought up my concerns to the staff and was told “it's an old truck and it just stays here” I was also initially charged twice what my estimated cost would be. The man working the desk couldn't or wouldn't explain to me why the discrepancy in prices occurred.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshall P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernard G. 
Évaluation :
5

The people at Ace are friendly and helpful.

Karol J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo C. 
Évaluation :
5

Location was great. However uhaul self checkout process on this site (not location) is very Tedious. The questionnaire/check in questions for example was asking too much questions. I should have been able to answer most of the questions before even arriving there such as sending a picture of my face and driver's license. That could have been done when I booked it. Otherwise when I went inside this location, the staff was friendly and I enjoyed my experience with them. But the uhaul web page for self service can be better. I would have saved more time by just going to the counter.

Desarae P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Everything was handled professionally and efficiently.

robert W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page