Le client n'a pas laissé de commentaire.
Jasper L.
Customer Reviews for Duncan Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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UHaul rep was polite and helpful to me.
Christopher O.This is the second time I've used the mobile check in and it hasn't worked well. When picking up I couldn't connect and kept getting timed out. The result was being late to get start moving. Then when I returned truck I was going through the process and I was almost done and got times out, lost all my progress and had to start over. I was tired at the end of moving and didn't feel like dealing with that
LAUREN B.It was 15 minutes to closing and this crew was awesome all the way through the process.
Adam P.Quick and easy!
William K.Good company
Jose C.Love what you'll do so keep doing what u do.
sharon M.Ensure customers do not block the lot entrance when parking their trucks for return or check out.
Andrew B.Make uhaul reservations at that location all the time. Love it!
Damian H.I Rented a cargo van for $19.95. I declined collision coverage as I'd be driving approximately 20 miles and am a fairly good driver lol. I departed at approximate 2:40pm and upon return at approximately 3:35pm and then waited for assistance due to the location being busy at the time my checkout time was 3:51pm. I drove 23 miles and returned full. Henry advised my total was $48,09 which was about $12 higher than I estimated. After a few minutes Henry advised he misunderstood and accidentally added $10 collision coverage to my rental. This whole story isn't even necessarily being mad about the money but the fact that an employee admits I was incorrectly overcharged and the Area Manager/Owner on site refused to correct the issue. The “Area Managerâ€, Craig was next to Henry and advised it's my fault I signed off on it and was actively scolding another employee for changing several reservations information on accident. So you have a day of mistakes by employees and rather than admit fault when the employee admitted it was a mistake he told me I was put on the “Caution†list and no longer allowed to rent from this location and told better luck next time trying to rent from U-Haul. The female employee present whose name I fail to remember apologized and provided me a number to call to attempt to correct the bad charges because the Area Manager on site refused to do so even though employee Henry admitted to him he made the mistake. A $48,09 cargo van rental for a trip of 23 miles and approximately 50 minutes long. Not a fan of this location and I've rented U-hauls in the past without issue.
Jake B.Fast in and out service
Jason G.There's nothing to improve here. The service was EXCELLENT!!
duane G.Easy in and out process. Veteran at the counter was professional and helpful.
mark B.The people were rude. I was over charged and my reservation went to a split contract last min after I booked 3 weeks in advance and my U-Haul leaked and got my stuff wet. Horrible experience
Jon B.The online checkin was not how the instructions and video showed. Took us over 45 mins to get into the lockbox to get the key. A very nice gentleman who works for uhaul happened to be there and he was helpful in finally getting the key. If he had not been there, it would have taken much longer.
Brenda C.I Enjoy The Service and especially customer service grandma awesome!!! Thank you Guys For. Excellent service….
Nathaniel G.Inside was dirty
John W.nothing
glendora J.I believe his name is John. But very very friendly and helpful staff. Made me feel comfortable renting, answered all the questions I had and some I would have had without even asking. The process was efficient and easy. Je les recommande fortement.
Cynthia R.Write down a more accurate gas and mileage.
Peggy C.bon
Everaldo V.Great service
Ted B.We wanted to extend our rental for work. We own a small business. But this location rented all the vans out to ups and FedEx for the holidays. They would rather do business with the big guy. Luckily we found a suv with our insurance company that was willing to help us. No thanks to uhaul
Edward C.Amazing customer service from Lisa
Michael C.Rien
FRANK B.Agent was very helpful and accommodating in meeting my specific needs. Merci
linda L.The man who handled the paper work was very professional and personable.
Mitzi H.Tank was at most 1 gallon from where it needed to be. I rent from you guys atleast 3 times a week sometimes more. I was charged for 8 extra gallons
Matthew W.Everything was great
Tiemesha M.I received a dirty uhaul. There were blankets thrown in the attic. Unrolled and not folded. The blankets in the bag were dirty and had other peoples belongings in them so I couldn't use them. In addition to this, I requested an appliance dolly and called to verify the night before that I would have it and when I arrived for pick up they did not have one available. The uhaul worker was very rude to me and I had to wait in line nearly 40 minutes to get the truck. Would not recommend and would not give them my business again.
Ashley L.U-Haul corporate SUCKS! The local providers of trucks are in a tough spot when the corporate web site allows customers to reserve trucks, get a confirmation with a rental number and then show up to find NO TRUCK AVAILABLE. I was fortunate to find another U-Haul truck that same morning but had to drive 25 minutes out of my way to get that truck. When I arrived at the new location I found other unhappy customers who's truck was reserved but not available. Your business model is doomed to fail if you don't fix this as I will NEVER AGAIN rent from U-Haul and plan to tell everyone I know about my experience. If this review is public - DO NOT RENT FROM U-HAUL!
Cecil K.I was charged $80 for 1/4 tank of fuel. I've used Uhaul for years, most likely will not in the future unless its my only option.
Anande' G.The truck was not filthy in the cab, but it was not very clean.
Kelly B.Cleaning the inside windshield would help at night. Other than that I have no complaints, good product and good service. A+
Nicholas K.Absolutely nothing!Great Costumer Services!
sandra V.My guaranteed reservation was not held and had to go to a much further location to get a truck. The rental took a long time to acquire and messed up my tight schedule causing me to have to rent for an additional day. That additional cost along with the added mileage cost Iï¸ had to pay was extremely disappointing. Additionally the truck was never checked in or cleaned and REAKED of b.o. It smelled horrible and was very dirty. I've been on hold for a ridiculous amount of time and cannot get ahold of customer service. This is the 4th uhaul I've rented in 2 months and every time something has gone very wrong and been way more expensive than It was supposed to be.
Katherine W.Extremely good service
Isabella F.Wonder service and overall experience. I would return again.
Jeffrey W.Need someone on site to process rentals. Was on time to pickup and no one was there to assist. Eventually was taken care of after waiting for an long period of time.
Victor M.very professional, a smooth drop off and courteous staff
HOWARD C.Henry and David were very friendly and helpful!
CHRISTINE W.Looks like some more staff would be in order, everyone on duty was busy and no time to waste.
Micheal B.I turned in my truck and the employee never checked it in until I called back two days later. Also was told I was be reimbursed a 60$ fee
MICHAEL R.We waited an hour in line having previously scheduling a pickup time appointment. Not sure if those place needs more employees especially on the weekends as they get a lot of business being the only place open in the area. If I had the option I'd rather then be open then not but next time I would definitely be factoring I'm the wait time
Kara M.Have more places like it.
PRESTON H.great bunch of people to deal with, bend over backwards to help you
gary H.I feel that the u haul I rented should have been cleaned better, if I'm spending money on a rental I do believe it should be clean, dirty and dusty, with a little bug friend in the window, I would've asked for a discount but felt that might would be to demanding. If some discount is applicable I would like that.
Christopher R.One employee doing contracts. I was second in line when the store opened at 10 AM and it took 30 mins for me to get done. There were 8 people behind me by 10:05AM. I can only imagine how long the 8th person was there.
Eric C.The gentleman at the site come right away outside to verify return procedures and even helped me back my jeep off the auto transport. I would highly recommend this location.
STACY T.The truck did not have a ramp to make the moving process easier. If I notice it at the store, I will never take that truck. It was very disappointed when I find out that the truck did not have a ramp. The people at the store were very friend.
JULIO G.It was easy - open Sundays too. For what this costs, I miss my truck even less. Will def use again for hauling larger stuff.
Mike C.I had 2 day reservation but was already finished with 6x12 trailer. I don't have a big yard to park on my property so I decided to return trailer a day sooner. An employee of Duncan Hardware took possession and I was impressed. But after checking my credit card statement I got double charged. Too good to be true for returns to be that easy. I should have asked for proof of return after.
nathaniel R.Nice job by representative
gonzalo M.Short staff, very long wait time to be serviced.
Karleen W.Although reservations were made online, waiting in line took forever and really ate into the time allowed to have the truck. As luck would have it, the move went well and we returned the truck early.
Kelly S.They charged us for using a dolly which WE DID NOT USE because we had 2 of our own! Then, they charged us for 4 gallons of gas! We put gas in the truck before returning it and have the receipt to prove it! We returned the truck on the 18th at approximately 6:30 PM. The tank was left well over half full. Between 9/16th and 5/8ths OVER half a tank full! This is ridiculous and unethical! We will never rent from this location or patronize this shop again.
Avery H.Lisa was awesome. She made everything simple and she has a great personality for this job. She knows the job and the computer and requirements so very well
vickie G.Vehicle was a mess. New truck , I had to take it to the car wash to sweep out inside, and clean windows it was so bad
ROBERT H.I just wish I had known that they didn't have moving blankets for furniture. Not a huge deal, but I feel like the inventory system should be a bit better.
Joshua H.