Le client n'a pas laissé de commentaire.
John L.
Customer Reviews for Duncan Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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when ever I use this location, I am always sent out with Clean and well maintained equipment -
Mike R.I was satisfied with the customer service members they were friendly and experienced I would recommend them to anyone who is looking for good customer Service Thank you
frankie B.Unit was pretty dirty in the cargo area. No blankets in stock.
WILLIAM D.Air conditioner didn't work very well.
Greg R.Trailer lights did not work. Rep form store wanted three phone numbers for contact. I have him my home number and cell number. He said he had to have a third number for trailer rental and said he would NOT rent me the trailer without another number such as my wife's contacts? I have him a bogus number and I will never rent from Duncan's ever again. Worst u haul rental of my last three rentals, in the past 6 months.
PATRICK B.The Duncan's Ace Hardware veterans are simply the best. The newer younger group they hired...not so much.
Joey C.The staff are all very nice and helpful. The truck and trailer were very easy to access and getting in and out was a breeze
Misti R.They didnt have the blankets available that were paid as part of the rental, so I had to drive across town to get them somewhere else.
Gary L.I had a reservation for 4:30 and I still didn't get out of there rental 445
Curtis N.Always a good experience with Duncan, definitely recommend to anyone.
Erica P.MAke sure the inside is swept
linda R.The interior was very dirty when I picked it up.
Jason S.The inside of this truck was dirty and had ashes everywhere
John V.The service was great!
Ronald R.The gentleman was rude when I dropped off the truck he first told me to stop which was dangerous because my trailer was still in the road then he told me I couldn't leave the truck at this location and to go somewhere else which I couldn't do since I don't know the area I explained this to him and also informed him that I have been on the road for 24 hours he then told me fine leave the truck wherever the f**k you want and walked off.
Timothy C.Rented a 10ft truck. It was filthy inside and the A/C did not work at all it was awful!
Andre A.I always use Ace now for my rentals, the location works perfectly & this is not towards them but the truck I drove breaks were terrible I did make them aware of this.
QUANDARIA R.Be honest with a. Haul rental and don't steal from a elderly poor person. It was not taken out of Berkley county here in s c . was told by employee that rented me the truck. that I get 100 miles I put 90 miles on truck and was charger 67,00 $. For miles that was stealing when I was told I get the first 100 miles . for the rental truck.
james P.I realized the truck was too small so I reached out to exchange the truck but the majority of the locations closed at the same time. One location was opened until 7 pm but no one ever answered my phone call so I wasn't able to bring my full load to Charlotte. I now have to make another trip to Charleston, SC.
DARLENE S.The 26ft truck I rented ran awful. It is in SEVERE NEED OF A TUNE UP AND FRONT END ALIGNMENT. I felt like it was going to break down on me in traffic. Staff was very pleasant. I would rent again just not THAT TRUCK.
Tiffany B.Henry and Sean were both very kind and helpful. Pleased with the service I received from both of them!
Nicole G.Very quick disconnect
LEONARD B.The person I worked with at the store was amazing. He went out of his way to be nice and helpful and make sure I had everything i needed. I am very grateful and will look forward to using Uhaul and this location in the future.
Tom C.Very lackluster service/ interaction made you seem like a burden...
Benjamin M.Don't advertise smart phone pickup without the store check in. It does not exist here I lost several hours of time waiting for the store to open before I got my rental. I may as well walked in off the street and rented. Good thing the location wasn't closed on Sunday I would have lost my entire day and a lot of money. The store knows online check in doesn't work, they told me it happens often.
PHILLIP P.Truck was not clean and smelled of smoke beside that everything else was good.
Levolia B.I didn't like the manner in which I was initially addressed by representatives, but he subsequently became very pleasant.
Jawanza J.Thank you very much!
james P.Right rear tire was down 50 pounds. Vehicle was dirty inside and out. When I went to turn it in the man blew me off telling me I'd get an email. Didn't seem interested in what I had to say about it. It also kept saying it needed an oil change every time I started it. Checked the oil but it seemed fresh. Again, the man didn't seem interested, didn't check the mileage or inspect the vehicle. Just said I'd get an email about the final charges. Had it set up for 1000 miles and I was under that but they didn't verify anything. I sanitized the inside and cleaned all the windows myself.
JOE T.Guy at desk very helpful, thank you
Andrew W.Barter system for less fortunate individuals.
Christopher L.Thank u so much . Do I owe anything
carol B.Shawn was a wonderful help and polite and nice guy
BETH H.Do I get some of my money back for uesing 35 miles and maybe 2 in half hours.
mona L.Make sure the truck is clean. You require to clean box but not the cab.
Lorna A.my account was flagged on a "E Alert" stating that the last rental that i had was turned in late. when I rented that truck, I told them that I would be needing the truck for more than 3 days, and they said "no problem". So, when renting this truck you waisted 1 hour of my time with this E Alert, and I had 3 workers waiting around for an hour, so that's a total of 4 man hours which works out to 400 $of company costs. I will be renting 3 more trucks in the next 2 months and I will be using another rental chain.
Allan B.The staff was very kind and helpful in answering all our questions. I will use them again for my next move.
Anna B.Van smell of a smoker being in there smoking. Ended up putting air freshener in there while had it. Could also see ashes all over cab. Cleanliness of vans, especially during Covid, needs to be a priority.
Stewart E.No need for improvement. Service was excellent and vehicle was easy to reserve online.
Todd H.The uhaul guy could be more customer friendly
Mike K.Agent didnt know or care less if booked equipment was available or not in vehicle. Can dirty. When returning and using app started return procedure and app froze up at photo milage and gas stage, and couldnt get to complete process. So the agent told me to return tank half to 9/16 full, which I returned 9/16 full and got charged EZ fuel surcharge as they had put incorectly half full ! Really, scamming everyone who returns the hire vehicle with a surcharge, U Haul must be making a furtune with this practice..I wont be using this location again..
Andrew W.Truck Share website did not work because the dolly i reserved was not available. As a result I had to go inside the store to complete the paperwork. Would be nice to have a better inventory system or a way to change options.
Robert O.The truck I been used been load and need to be look at.
Jerry S.Check in was fast and quick. Henry was amazing. Uhaul van had plenty of room and to turn back in was easy quick and the rates were affordable and the best. I would recommend everyone to go there.
Natasha W.The interior of the truck could have been a little cleaner but otherwise the service was good.
todd B.Again no help. Drop it off over there. I don't think I will ever rent or tell anyone to rent a trailer from u-haul. I used to like being able to have my moving needs met by u-haul but no more.
Kenneth D.Mobile pickup: this is nice, except that during the pickup process you are asked to submit “proof of identification “ which was not clearly required before. A passport, or an Employer Contact (who needs to answer a phone call) or some other option is required, and we didn't realize this until the pickup time. Be prepared!
DAVID C.The guy who helped us pick up the truck was thorough and very friendly/helpful. He did a great job! There was another guy just sitting at the desk staring at the computer who didn't even acknowledge our existence :)
Sara W.