Customer Reviews for Dundas Variety
(Concessionnaire U-Haul dans le voisinage)

86 évaluations

22 Dundas St E   Brantford, ON N3R1R5

(519) 750-1077

Heures

  • Lun - ven : 8h am à 10h pm
  • Sam - dim : 8h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(519) 750-1077

22 Dundas St E
Brantford, ON N3R1R5

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 10h pm
  • Sam - dim : 8h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREENM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIELONYEMEC A. 
Évaluation :
3

Other location have a dedicated area or desk, this one did not and it created backups at the front counter both at pickup at dropoff. The parking lot was also difficult to navigate given the size of the truck and narrowness of the driveways. We required assistance to back out into the street

JESSEA D. 
Évaluation :
3

When i called Jan 11 to book the truck Kelly at the storage place on Delkieth was great when i had questions and wantedbto switch the daye she was helpful and accommodating. But when i called on Friday 29th a different girl answered and said Kelly was no longer there. This girl didnt know what she was doing and couldnt find my reservation said they werent ooen on Sunday and couldnt answer any of my questions. She gave me your 1 800 number and thankfully you had me on file and told me where i needed to pick up the truck. On Sunday when i went to get the truck it wasnt there. The guy thatbrented the day before never brought it back. After having to call you i was able to use another truck they had there and i was finally on my way to do my move. It was very stressful. The one hand didnt know what the other was doing but it did all come together and i was able to do my move. So that is why you get an average from me

James H. 
Évaluation :
2

Truck was extremely dirty. Considering Covid-19, this is unacceptable! Customer service was slow.

FRANKA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASCENZO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene K. 
Évaluation :
1

The truck was late so we waited for 20 mins. When the truck arrived, no one wiped down the front can which I thought would have taken place due to the sensitivity of the pandemic. The back was never swept out so there was dust, dirt and leaves. We had to clean the cab and sweep the back before we could use it. Gross!

JAVIERENRIQUE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

They are well trained and know there job. Parking could be increased but overall nothing could be done better. They have been my first choice for a u haul rental for quite a while and will continue to be so

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bashir B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEALT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey M. 
Évaluation :
3

Need to explain payment methods better. Put through a charge on my debit card for an estimated amount but did not explain that I would be sent a rebate in a few days for the actual amount

GLENNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
2

Third time renting at this location. This time had problems, because everything was emailed, and I was incorrectly advised I was charged a late fee, when I inquired what the total came to --- which was quite a bit higher than what I had estimated/anticipated. Then was given customer care/service number to call once I got home, which I did. Spoke with Sandra, who was very helpful in understanding the situation, and she saw that I did not return the van late, yet somehow the system marked me down as late. Further, I returned the van with the gas tank filled up again, and the needle to the over "F" position. Clerk at variety store/U-Haul asked me to take pictures, which I did, but I said I wasn't too tech savvy with my Blackberry, but was getting my phone out to show him all the number of pictures I had taken, but he apruptly said never mind, he'd go out to the van himself to check. Geeze Louise, why ask me to do one thing,and then turn around and do something else. Had he finished listening to me, I could have shown him the pictures on my phone. I'm not good at how to email them or anything like that, but he could have taken pictures of my pictures, I suppose. So, somehow I was charged for gas too, which didn't make sense when I returned the van just as I had received it. The receipt shows "under the "F" mark as where the gas level was returned to by me, when clearly my pictures would have shown it over. Sandra explained he marked an 1/8 lower and then said something about 1/16th -- didn't quite understand that, but inevitably she credited those charges as well, and based on my calculations for a credit, we came out to the same figure. This took me about 15 minutes on the phone to accomplish and get straightened around with Sandra. However, still not impressed with customer treatment by in-store clerk for U-Haul this time at all. Maybe this is sadly just a Covid thing, I don't know. I might think about going elsewhere next time, just saying'. You have to treat your customers better than that, especially when I needed answers to my questions. I shouldn't have to wait to go home to get my emails off my desktop computer. There should have been an actual store printout, and it should have been ran by me before it was put through on my credit card. So, in-store clerk gets a very poor review from me. Sondra at customer care/service in Burlington, gets a good review with plus marks.

ISABELE H. 
Évaluation :
2

still waiting for refund of 177,00 $ originally build which was to much. the final bill was 487.00.

THOMASJ D. 
Évaluation :
3

When i got into the vehicle it smelt of cigarettes. There were so many x stickers all over it. Other than that it was ok. Everything else worked fine.

STANLEYTHOMAS P. 
Évaluation :
5

I think the pricing is confusing and a little expensive

Lance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAME L. 
Évaluation :
3

Too expensive to rent a van from 6 hrs. Will not be using uhaul again

Ron R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
1

The truck when picked up was absolutely filthy. Looked as if it had not been cleaned in MONTHS. It smelled of wet Dog and made us nauseated to drive and be in. Truck needs to be cleaned 100 % Not satisfied. I have pictures of the Truck if needed.

DERRICKBRADLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELBYLYNNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
2

I was told the van had a full gas tank and it did not. The person's English was limited. I did not get my receipt by email in a timely fashion. I believe I was overcharged. I would not rent from here again. It was also hard to exit the parking lot in a safe manner. I made a very poor choice of locations. Also I was asked to submit something online but was not given access to wifi and I don't have data on my phone. Not everyone lives by their phone.

Nancy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
1

Please tell your location dealer to talk nice and tell everything. He was rude and he did not give any information that is required to know. He want just one thing "Money". I will not recommend to anybody for this location.

Rajesh K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna-Hope S. 
Évaluation :
5

There are no improvements necessary. They were friendly and fast to help me get on my way.

Tracy C. 
Évaluation :
1

The guy from the store didn't want to go out and see damage on the truck before I drive it. He said “ I can't go out” 5 min later is out with his friend talking his native language. Bad customer service. Rude people

MARCO D. 
Évaluation :
3

The pickup location was very convenient. The interior was not cleaned when I picked it up but was ok for my needs. No problems with the truck. I will rent from Uhaul again.

Gaetano D. 
Évaluation :
5

The windows and mirrors could maybe be cleaned other then that all was good

CHRISTINEE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
1

The owner of this store completely ripped me off intentionally!! She advised me that she would return the truck in the morning when I returned it at 10:15pm and did not make me aware that she'd be charging me double. She did not make me aware that I could return it online at the time I dropped it off. She made it sound like she was doing me a favour by returning it the next day in her system when she was well aware that it was in her parking lot at 10:15pm the night before! I will never use uhaul again because of this experience and I highly recommend you remove her as a vendor because she is not making a good name for uhaul! I have submitted a dispute with uhaul and I fully expect a resolution and a refund of my over charged amounts !

CINDYLOUISE G. 
Évaluation :
1

I had a terrible experience with Uhaul. First the UHC Hamilton Region traffic office changed my order the day before my move without my knowledge or consent. When I went to confirm the new confirmation I was instantly hung up on while getting my order number so I had to call them back twice without an apology. The man I spoke to reassured that my mileage would be covered for the difference and inconvenience of having to change my pick up location but it was not the case. Second when we arrived at the pick up location my father and I had to wait 15 minutes for the women at the counter to serve us as she was on a personal call. After that was figured it, it took her an additional 15 minutes to figure out and confirm my order even though I went online the day before to review and confirm my order. On top of that I wasn't provided with enough moving blankets, even though again I ordered them ahead of time with my order. To end, when my father returned the van to the same location he was serviced by someone else who apparently treated him very poorly and gave him bad customer service. To conclude I would not recommend this location or Uhaul in general to ‘friend' as a moving service.

Norman C. 
Évaluation :
4

Equipment is not cleaned properly, i cleaned my self, gas is not exactly full, i filled tank completely.

Sunny B. 
Évaluation :
5

I had difficulty with the mobile pick up so I went into the store for assistance. The lady at Dundas Variety was incredibly helpful and everything went perfectly!

CARLATERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
1

Truck was dirty, left used wet wipes in doors and on dash. Back had dirt along the sides. The internet was bad had to wait close to half an hour to get the truck. Wanted to charge me double the price for being 5 mins late. Wont be renting from this store next time.

MARYP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Campbell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Best U-Haul truck ever rented. Service was excellent!

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAHW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSH K. 
Évaluation :
5

The driving portion of the vehicle wasn't cleaned super great, there was empty food bags on the ground and other garbage. I've used this location before and it wasn't like that though so it's probably a one time thing.

Joshua P. 
Évaluation :
3

The truck was dirty inside and steering wheel was very sticky. The back of the truck was full of sandy grit and smelled like a cat litter. It was honestly the dirtiest truck we have ever rented from uhaul. It served its purpose and thankfully our item was fully wrapped but I would not have wanted to put my furniture in that truck if it wasn't wrapped.

Christopher C. 
Évaluation :
3

Aucun

Stefanus S. 
Évaluation :
3

19,95 is a lie!

Zaakery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB C. 
Évaluation :
5

Wonderful customer service. Fast and easy.

Jane Y. 
Évaluation :
2

The truck was very dirty in the truck cab and smelled of cigarettes.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayumi S. 
Évaluation :
2

the location was ill equipped to provide proper service ... it wouldn't be fair on my part to list all the areas that require major improvement ...

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
3

Your mobile check-in was a bit of a nightmare - had to chat with a rep and upload my license photo 3 times. Then, at the store when I should have just been handed my keys, the agent said there was a problem with my card (the transaction had already gone through). So she cancelled the transaction and we had to go through the whole process gain, including a call to her supervisor

DENNISJ F. 
Évaluation :
3

Your website for returns and pick up is horrible, tried multiple times to go through the process and it would not allow me to continue or upload pictures. Also I picked up vehicle with 3/8 a tank and returned it with half a tank yet the paper work from the store shows 3/8 on return.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
2

Van was filthy and badly needed service for both traction control and engine oil ...my credit card was only what matters , it appeared be .

Garnett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karissa K. 
Évaluation :
5

Very friendly!

Melissa H. 
Évaluation :
5

No need to improve with my experience. Excellent customer service, friendly and exactly wha i needed for a smooth transmission!

aMY M. 
Évaluation :
3

Took to long to get and return the vehicle from this location. The bill was charged to my credit card before I even returned the vehicle. Also was charged 3 times for different amounts on the card once I finally returned it . Note I wanted to pay cash for all this by the way . Was not very happy about this after spending over 400 $. Did not communicate the insurance was per day not a flat rate as I thought. Again extra charges

Lou F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy P. 
Évaluation :
5

Nothing it was great

charlotte B. 
Évaluation :
5

Change oil light was on the floors and windows could use a cleaning but truck ran good no problems. The man and lady that rented me the truck were super nice people. Second time i used this location and would again. Thanks

KAREN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery L. 
Évaluation :
1

I am still waiting for the area manager to call me. I wanted to speak to a person about my experience and hope for some sort of credit due to the amount of work I had to do myself. Not only did I need to clean the van myself, but I also needed to purchase my own windshield washer fluid. No one came out to walk around the vehicle , show me how to reset the KM's and see that one of the wipers was ready to come off. The woman in the store said she was alone and could not help me and her husband was not able to help me either!!! So I now return the van, the man came out to look at the KM/gas. Out of his mouth right away was that I did not park the van close enough to the truck and now he will need to move it. REALLY!!!! Then I had to explain the KM's, he was rude and told me to be quiet and he would figure it out. He only owns the parking lot, not the trucks/vans. I do not care how this is set up, customer service is customer service. The award these people have in the store is so missing leading. I am new to Brantford and this experience just really sucked, I will never use Uhaul again. Also, what happens to the pictures taken when picking up, These people could not tell me anything about anything.

Elaine H. 
Évaluation :
5

Lady working there is very friendly as well helpful. When I'm in need again definitely will go there again .

Srdjan C. 
Évaluation :
1

They didn't know what they were doing I got no paperwork that your supposed to have in the truck at all times nothing. They charged my mothers credit card and lied said they were only using it to hold the truck and we could pay for it when it was at it's destination. This is crap! They shouldn't be renting anything out of there. Futhermore we had to have them move a truck to get the truck out they rented to us because they had it wedged in the back cornor on an angle.

Chelsea D. 
Évaluation :
1

Person serving us did not know how to do any of the processing. Took way too long to get in and out with the vehicle.

PETER H. 
Évaluation :
2

Need better customer service. More organization. Faster at finishing the return of equipment. They had no idea about the return rental and caused alot of confusion and delays

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah B. 
Évaluation :
5

Everything was Perfect !

pierrette G. 
Évaluation :
5

Nothing all good.

John O. 
Évaluation :
4

have orders ready so don't have to wait to get truck

Penny Y. 
Évaluation :
5

The variety store proprietors were friendly and courteous. Definitely recommend for this reason.

RICHARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale L. 
Non reviews have been submitted for this location.

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