Have the right vehicle for the reservation booked a week in advance. Or call to let them know ahead of time what the situation is at least. Train your employees to have some empathy and understanding. She told me another guy rented it out for the commission. When the next guy, the area field manager, he said the CUSTOMER didn't return on time. Then when I was given the smaller vehicle, don't charge me for extra kms and make me pay double the gas still. Clean the vehicles first, and don't charge me a cleaning fee at the end of it for it being dirty when I picked it up. They say the company policy when all this happens is to give a 50$ credit to your bill. 50$ is worth me spending over double the time, gas, and effort moving and being stressed out for days because of it. This area field manager also said there is no one above him that he is the only person I can talk to about this.Jillian C.
Customer Reviews for Dundas Variety
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3R1R5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 10h pm
- Sam et dim : 8h30 am à 9h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The contract said the tank was 124 L (little sticker said check the contract to figure out how much gas to replenish) I wanted to refill to the correct spot and did the math and put in 40 L - which turned out to be more than half a tank. I think you need to check the contract. I do appreciate that I was given credit toward my bill for the gas overfill.Siobhan W.
Le client n'a pas laissé de commentaire.Danielle W.
I have been a regular user of U-haul and this was the first time I regretted my decision to use the service. The neighborhood U-haul experience was new to me but I never expected this to be so poor. The lady at the corner store gave me the key of the vehicle after taking my information. When I asked about inspecting the vehicle before driving she refused to do that stating it is fine. This is odd and highly negligent of U-haul or any rental vehicle policy. After I entered the vehicle, it was extremely dirty, awful odour and full of pet fur. It seems no one cleaned the interior for ages. I took the starting mileage and gas gage reading. When I came to return the vehicle there was a different guy at the counter very rude and asked for the proof of mileage again refusing to check the mileage themselves. When I showed him the meter reading which showed gas gage at the same spot from the the time of rental (which is the instructions of rental) he insisted I have to fill up with gas regardless the gas gage shows same reading. He informed and I quote, â€œthe moment you drive the van even for 1 km you need to fill up gasâ€. He was also giving me explanations that then the vehicle is warm gas gage doesn't give accurate reading that is why it is mandatory to fill the gas every time it is driven. To make him happy, I had to drive additional km to fill the tank. Total km I drove was 15 during the rental period and I had to fill 10 litre because after I put 5 litre the gas gage has actually went lower which is a red flag. Surely the van needs work because you expect the gage move up when tank gets topped up. When I came back finally there was another young person was at counter. I showed him gas receipt and showed a photo as a proof. He also refused to inspect the vehicle at return. He explained that they have photos from before which are just some random photos from the U-haul website and also mentioned that when the next person rents the van they will check and if any damage is spotted they will charge me! Is such policies permitted by U-haul? For 10 years I have used U-haul service this is the first time I heard this which to me is a clear violation of standard rental policy. Even after my insist the store guy would leave the counter and inspect the vehicle. I preemptively took photos and videos of the van for legal proof of the vehicle's condition during the rental period. U-haul needs to rethink their policy of partnering with such unprofessional third parties because these mom and pop shops seriously jeopardizing the service. In future I will not rent U-haul if the option is these resellers.Muntaser R.
The tire was flat the both times I used it..and they charged me taxes and even though I presented my tax card, he brushed it off as if I didn't have it..but the low tire also made the truck super shakeyROBBYNNEOLIVIACE J.
Have dollies/trollies equipment available.Shannon K.
Gas cap was off the Truck I had to rent.MONICA LEE M.
Le client n'a pas laissé de commentaire.JACOB S.
See comments aboveJESSE B.
Le client n'a pas laissé de commentaire.RICHARDDAVIDJ H.
This is my third time renting from this location. Every person who served me was polite and kept things simple and quick. Great consistent service Every Time.TINAMARIE K.
Le client n'a pas laissé de commentaire.Maurice H.
Le client n'a pas laissé de commentaire.Amanda C.
Vehicle wasn't sanitized before pick up This is a must at this time with a pandemic on going . Other than that it was goodDavid G.
Unfortunately I booked a truck for noon... it did not show up until returned from the previous customer until 5pm... not impressed and had nothing else to offer me. Uhaul simply over booksLaura H.
Amazing customer service, such kind peopleJanet M.
Le client n'a pas laissé de commentaire.BRANDONLEONARD S.
Le client n'a pas laissé de commentaire.Nathan W.
Le client n'a pas laissé de commentaire.MATTHEW M.
Quoted me 0,69/km on Wednesday and then charged me 0,89/km on Saturday. Said price had gone up. Very slow process picking up and returning truck.rick S.
I Rented the truck for 5 hours and they charged me for 2 days of rent and Insurance cost. This is not very good customer service and no explanation was given to me. Very disappointed with U Haul and will never purchase UHaul services in the future and shall recommend my friends to do the same.FAIZAN S.
Le client n'a pas laissé de commentaire.MAUREENM H.
Le client n'a pas laissé de commentaire.NATHANIELONYEMEC A.
Other location have a dedicated area or desk, this one did not and it created backups at the front counter both at pickup at dropoff. The parking lot was also difficult to navigate given the size of the truck and narrowness of the driveways. We required assistance to back out into the streetJESSEA D.
When i called Jan 11 to book the truck Kelly at the storage place on Delkieth was great when i had questions and wantedbto switch the daye she was helpful and accommodating. But when i called on Friday 29th a different girl answered and said Kelly was no longer there. This girl didnt know what she was doing and couldnt find my reservation said they werent ooen on Sunday and couldnt answer any of my questions. She gave me your 1 800 number and thankfully you had me on file and told me where i needed to pick up the truck. On Sunday when i went to get the truck it wasnt there. The guy thatbrented the day before never brought it back. After having to call you i was able to use another truck they had there and i was finally on my way to do my move. It was very stressful. The one hand didnt know what the other was doing but it did all come together and i was able to do my move. So that is why you get an average from meJames H.
Truck was extremely dirty. Considering Covid-19, this is unacceptable! Customer service was slow.FRANKA D.
Le client n'a pas laissé de commentaire.JAMESD T.
Le client n'a pas laissé de commentaire.ASCENZO C.
Le client n'a pas laissé de commentaire.JOSEPHINE O.
Le client n'a pas laissé de commentaire.JASONA M.
Le client n'a pas laissé de commentaire.Irene K.
The truck was late so we waited for 20 mins. When the truck arrived, no one wiped down the front can which I thought would have taken place due to the sensitivity of the pandemic. The back was never swept out so there was dust, dirt and leaves. We had to clean the cab and sweep the back before we could use it. Gross!JAVIERENRIQUE C.
Le client n'a pas laissé de commentaire.James M.
They are well trained and know there job. Parking could be increased but overall nothing could be done better. They have been my first choice for a u haul rental for quite a while and will continue to be soJohn W.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.bashir B.
Le client n'a pas laissé de commentaire.Victoria C.
Le client n'a pas laissé de commentaire.NEALT S.
Le client n'a pas laissé de commentaire.Geoffrey M.
Need to explain payment methods better. Put through a charge on my debit card for an estimated amount but did not explain that I would be sent a rebate in a few days for the actual amountGLENNA L.
Le client n'a pas laissé de commentaire.Barbara M.
Third time renting at this location. This time had problems, because everything was emailed, and I was incorrectly advised I was charged a late fee, when I inquired what the total came to --- which was quite a bit higher than what I had estimated/anticipated. Then was given customer care/service number to call once I got home, which I did. Spoke with Sandra, who was very helpful in understanding the situation, and she saw that I did not return the van late, yet somehow the system marked me down as late. Further, I returned the van with the gas tank filled up again, and the needle to the over "F" position. Clerk at variety store/U-Haul asked me to take pictures, which I did, but I said I wasn't too tech savvy with my Blackberry, but was getting my phone out to show him all the number of pictures I had taken, but he apruptly said never mind, he'd go out to the van himself to check. Geeze Louise, why ask me to do one thing,and then turn around and do something else. Had he finished listening to me, I could have shown him the pictures on my phone. I'm not good at how to email them or anything like that, but he could have taken pictures of my pictures, I suppose. So, somehow I was charged for gas too, which didn't make sense when I returned the van just as I had received it. The receipt shows "under the "F" mark as where the gas level was returned to by me, when clearly my pictures would have shown it over. Sandra explained he marked an 1/8 lower and then said something about 1/16th -- didn't quite understand that, but inevitably she credited those charges as well, and based on my calculations for a credit, we came out to the same figure. This took me about 15 minutes on the phone to accomplish and get straightened around with Sandra. However, still not impressed with customer treatment by in-store clerk for U-Haul this time at all. Maybe this is sadly just a Covid thing, I don't know. I might think about going elsewhere next time, just saying'. You have to treat your customers better than that, especially when I needed answers to my questions. I shouldn't have to wait to go home to get my emails off my desktop computer. There should have been an actual store printout, and it should have been ran by me before it was put through on my credit card. So, in-store clerk gets a very poor review from me. Sondra at customer care/service in Burlington, gets a good review with plus marks.ISABELE H.
still waiting for refund of 177,00 $ originally build which was to much. the final bill was 487.00.THOMASJ D.
When i got into the vehicle it smelt of cigarettes. There were so many x stickers all over it. Other than that it was ok. Everything else worked fine.STANLEYTHOMAS P.
I think the pricing is confusing and a little expensiveLance C.
Le client n'a pas laissé de commentaire.GRAHAME L.
Too expensive to rent a van from 6 hrs. Will not be using uhaul againRon R.
Le client n'a pas laissé de commentaire.Stuart C.
Le client n'a pas laissé de commentaire.Dennis F.
The truck when picked up was absolutely filthy. Looked as if it had not been cleaned in MONTHS. It smelled of wet Dog and made us nauseated to drive and be in. Truck needs to be cleaned 100 % Not satisfied. I have pictures of the Truck if needed.DERRICKBRADLEY P.
Le client n'a pas laissé de commentaire.SHELBYLYNNE S.
Le client n'a pas laissé de commentaire.Stuart C.
I was told the van had a full gas tank and it did not. The person's English was limited. I did not get my receipt by email in a timely fashion. I believe I was overcharged. I would not rent from here again. It was also hard to exit the parking lot in a safe manner. I made a very poor choice of locations. Also I was asked to submit something online but was not given access to wifi and I don't have data on my phone. Not everyone lives by their phone.Nancy H.
Le client n'a pas laissé de commentaire.Sarah P.
Le client n'a pas laissé de commentaire.LINDA B.
Please tell your location dealer to talk nice and tell everything. He was rude and he did not give any information that is required to know. He want just one thing "Money". I will not recommend to anybody for this location.Rajesh K.
Le client n'a pas laissé de commentaire.Brianna-Hope S.
There are no improvements necessary. They were friendly and fast to help me get on my way.Tracy C.
The guy from the store didn't want to go out and see damage on the truck before I drive it. He said â€œ I can't go outâ€ 5 min later is out with his friend talking his native language. Bad customer service. Rude peopleMARCO D.
The pickup location was very convenient. The interior was not cleaned when I picked it up but was ok for my needs. No problems with the truck. I will rent from Uhaul again.Gaetano D.
The windows and mirrors could maybe be cleaned other then that all was goodCHRISTINEE G.
Le client n'a pas laissé de commentaire.Joshua W.
The owner of this store completely ripped me off intentionally!! She advised me that she would return the truck in the morning when I returned it at 10:15pm and did not make me aware that she'd be charging me double. She did not make me aware that I could return it online at the time I dropped it off. She made it sound like she was doing me a favour by returning it the next day in her system when she was well aware that it was in her parking lot at 10:15pm the night before! I will never use uhaul again because of this experience and I highly recommend you remove her as a vendor because she is not making a good name for uhaul! I have submitted a dispute with uhaul and I fully expect a resolution and a refund of my over charged amounts !CINDYLOUISE G.
I had a terrible experience with Uhaul. First the UHC Hamilton Region traffic office changed my order the day before my move without my knowledge or consent. When I went to confirm the new confirmation I was instantly hung up on while getting my order number so I had to call them back twice without an apology. The man I spoke to reassured that my mileage would be covered for the difference and inconvenience of having to change my pick up location but it was not the case. Second when we arrived at the pick up location my father and I had to wait 15 minutes for the women at the counter to serve us as she was on a personal call. After that was figured it, it took her an additional 15 minutes to figure out and confirm my order even though I went online the day before to review and confirm my order. On top of that I wasn't provided with enough moving blankets, even though again I ordered them ahead of time with my order. To end, when my father returned the van to the same location he was serviced by someone else who apparently treated him very poorly and gave him bad customer service. To conclude I would not recommend this location or Uhaul in general to â€˜friend' as a moving service.Norman C.
Equipment is not cleaned properly, i cleaned my self, gas is not exactly full, i filled tank completely.Sunny B.
I had difficulty with the mobile pick up so I went into the store for assistance. The lady at Dundas Variety was incredibly helpful and everything went perfectly!CARLATERESA M.
Le client n'a pas laissé de commentaire.Elizabeth C.
Truck was dirty, left used wet wipes in doors and on dash. Back had dirt along the sides. The internet was bad had to wait close to half an hour to get the truck. Wanted to charge me double the price for being 5 mins late. Wont be renting from this store next time.MARYP H.
Le client n'a pas laissé de commentaire.Campbell J.
Le client n'a pas laissé de commentaire.Mark K.
Best U-Haul truck ever rented. Service was excellent!Richard W.
Le client n'a pas laissé de commentaire.LEAHW L.
Le client n'a pas laissé de commentaire.Edith H.
Le client n'a pas laissé de commentaire.JOSH K.
The driving portion of the vehicle wasn't cleaned super great, there was empty food bags on the ground and other garbage. I've used this location before and it wasn't like that though so it's probably a one time thing.Joshua P.
The truck was dirty inside and steering wheel was very sticky. The back of the truck was full of sandy grit and smelled like a cat litter. It was honestly the dirtiest truck we have ever rented from uhaul. It served its purpose and thankfully our item was fully wrapped but I would not have wanted to put my furniture in that truck if it wasn't wrapped.Christopher C.
19,95 is a lie!Zaakery R.
Le client n'a pas laissé de commentaire.ROB C.
Wonderful customer service. Fast and easy.Jane Y.
The truck was very dirty in the truck cab and smelled of cigarettes.Michael H.
Le client n'a pas laissé de commentaire.Mayumi S.
the location was ill equipped to provide proper service ... it wouldn't be fair on my part to list all the areas that require major improvement ...Charles N.
Le client n'a pas laissé de commentaire.Kevin O.
Your mobile check-in was a bit of a nightmare - had to chat with a rep and upload my license photo 3 times. Then, at the store when I should have just been handed my keys, the agent said there was a problem with my card (the transaction had already gone through). So she cancelled the transaction and we had to go through the whole process gain, including a call to her supervisorDENNISJ F.
Your website for returns and pick up is horrible, tried multiple times to go through the process and it would not allow me to continue or upload pictures. Also I picked up vehicle with 3/8 a tank and returned it with half a tank yet the paper work from the store shows 3/8 on return.Daniel H.
Le client n'a pas laissé de commentaire.Anthony P.
Van was filthy and badly needed service for both traction control and engine oil ...my credit card was only what matters , it appeared be .Garnett M.
Le client n'a pas laissé de commentaire.Karissa K.
Very friendly!Melissa H.
No need to improve with my experience. Excellent customer service, friendly and exactly wha i needed for a smooth transmission!aMY M.
Took to long to get and return the vehicle from this location. The bill was charged to my credit card before I even returned the vehicle. Also was charged 3 times for different amounts on the card once I finally returned it . Note I wanted to pay cash for all this by the way . Was not very happy about this after spending over 400 $. Did not communicate the insurance was per day not a flat rate as I thought. Again extra chargesLou F.
Le client n'a pas laissé de commentaire.Tracy P.
Nothing it was greatcharlotte B.
Change oil light was on the floors and windows could use a cleaning but truck ran good no problems. The man and lady that rented me the truck were super nice people. Second time i used this location and would again. ThanksKAREN O.
Le client n'a pas laissé de commentaire.Jeffery L.
I am still waiting for the area manager to call me. I wanted to speak to a person about my experience and hope for some sort of credit due to the amount of work I had to do myself. Not only did I need to clean the van myself, but I also needed to purchase my own windshield washer fluid. No one came out to walk around the vehicle , show me how to reset the KM's and see that one of the wipers was ready to come off. The woman in the store said she was alone and could not help me and her husband was not able to help me either!!! So I now return the van, the man came out to look at the KM/gas. Out of his mouth right away was that I did not park the van close enough to the truck and now he will need to move it. REALLY!!!! Then I had to explain the KM's, he was rude and told me to be quiet and he would figure it out. He only owns the parking lot, not the trucks/vans. I do not care how this is set up, customer service is customer service. The award these people have in the store is so missing leading. I am new to Brantford and this experience just really sucked, I will never use Uhaul again. Also, what happens to the pictures taken when picking up, These people could not tell me anything about anything.Elaine H.
Lady working there is very friendly as well helpful. When I'm in need again definitely will go there again .Srdjan C.
They didn't know what they were doing I got no paperwork that your supposed to have in the truck at all times nothing. They charged my mothers credit card and lied said they were only using it to hold the truck and we could pay for it when it was at it's destination. This is crap! They shouldn't be renting anything out of there. Futhermore we had to have them move a truck to get the truck out they rented to us because they had it wedged in the back cornor on an angle.Chelsea D.
Person serving us did not know how to do any of the processing. Took way too long to get in and out with the vehicle.PETER H.