Customer Reviews for Dunwoody Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

4

Rien

Évaluation :

5

Professional moving staff.

Évaluation :

1

They charged me more than they advertised complete scam!!

Évaluation :

4

Dropping off was extremely easy and well laid out

Évaluation :

3

The app process is sometimes clunky and not easy to use. It is frustrating when you are trying to just get a truck and go. The trucks are sometimes really close together and difficult to get out. I would recommend backing in all trucks to make it easier on the customer. Staff is friendly when they are there.

Évaluation :

2

Not helpful on the process of making your experience pleasant. Rude and unhelpful.

Évaluation :

1

This location is a scam! They overcharged me for gas I did not use! I paid double of what my original estimate was.

Évaluation :

1

They were horrible. Had no idea of what they were doing. They hooked up the trailer and did not secure it to the hitch. It came off while I was driving! They were unprofessional and unqualified to run a U-Haul location. A bystander who no just happened to be in the food mart had to disconnect the trailer when I returned it because the one employee said they did not know how and that they were a' do it yourself' U-Haul location. Horrible and dangerous experience! I was fortunate to have kind people stop and help me when the trailer came loose. You should not allow these people to run a U-Haul location without training. The guy that help me return the trailer stated that the people who own the location are new owners and not the owners who established the U-Haul services at that location. Horrible experience!

Évaluation :

2

Staff was rude and not very helpful

Évaluation :

5

Fast and easy. Would recommend.

Évaluation :

5

the owner didn’t seem friendly. i did a mobile check in but was prompted a message to call a rep instead and when my bf walked in, the owner immediately said they’re closed and he couldn’t help

Évaluation :

5

The location was good, easy to find the key drop box, I did not need to interact with the people in this location.

Évaluation :

5

Good attention and the reception guy helped me a lot with the language. Thank you, good service

Évaluation :

1

Dropped off truck and trailer. Attendant wanted me to back in the trailer, disconnect it, and park the truck in a different area because "he was the only person there". I had no issue driving forward with a trailer, but had no idea how to back it into a space and disconnect it. He argued with me for 5 minutes! Finally, I told him I was leaving the truck and trailer. He refused to process the drop off and told me I could just leave the keys in the drop box outside. I've moved my daughters 3 or 4 times in the last few years and have never experienced anything close to this level of horrible customer service. If you have the ability choose a different location for pick up or drop off.

Évaluation :

5

It was great and I love the location.

Évaluation :

1

I am writing to express my dissatisfaction with the customer service I recently experienced at Dunwoody Food Mart 4639 N Shallowford Rd Dunwoody, GA 30338. The representative (Asian lady) I interacted with displayed unprofessional behavior and a concerning level of arrogance, making resolving my issue unnecessarily frustrating. Instead of addressing my concerns, I was met with dismissiveness and a lack of empathy, leaving me feeling undervalued as a customer. This experience has significantly impacted my perception of your company. I hope you will take immediate action to address this issue and ensure better training for your staff on these satellite or neighborhood pickup locations that serve your company.

Évaluation :

5

parking area for the trucks was a bit tight. We'll lit even after dark. Service person was easy to work with.

Évaluation :

4

The lady who helped me was very nice and informative. The only negative experience is the application used to take pictures did not work with my camera.

Évaluation :

1

I never asked for Safe drive coverage and i as charged $15 for that. I dropped the rental vehicle off at 7,3 which is well within the window but i was charged After hours charge of $20. Highly unsatisfied with the billing.

Évaluation :

5

On the return, the store attendant met me in the parking lot and told me where to park the trailer. By the time I unhitched the trailer, he already had me checked out and the receipt was in my inbox.

Évaluation :

5

Front sales rep was great

Évaluation :

2

I was told to hook the trailer to my car by myself. When I requested help the only employee present said she didn't know how to do it. She also didn't offer me the extension wires so that I could hook up the lights until I showed her I needed them. When I returned the trailer (different location) the employee told me U-Haul policy is to NEVER let the customer do the hookup.

Évaluation :

5

Excellent

Évaluation :

3

The space to put the trucks and trailers is too small. The manager of the store told me that I have to put manually, because my suv does not fit in those spaces

Évaluation :

2

The signage for where to park the trailer is unclear and the parking lot is super small and hard to safely park the trailers. Also, the man who helped us was very nice, but he did not have any knowledge on the trailers which would have been helpful when we were trying to unhook it.

Évaluation :

3

Clean up the trucks better.

Évaluation :

5

Easy drop off. Thank you.

Évaluation :

5

Nothing..but on equipment newer trucks are missing safety issues..I will elaborate if asked

Évaluation :

2

Wish the customer service was more helpful. It was very DIY, which I wasn't expecting and they did not give us all of the details we needed during check in/check out.

Évaluation :

1

I have been trying to dispute these charges and was told I would receive a call days ago from the location I dropped off at and I have not. The service since I picked up has been terrible. The truck was not dirty! The return location is trying to scam me. I had to pick up the trailer that YOU guys needed me to get from an entire different location from where the truck was. That set me back. I was given no dollys that I ordered with NO notice. They just gave me a key and left. When I called about the dollys I was told to buy one from a store and return it. I was offered a gift card that wouldn't even be available until after my move. Upon return no one helped me. Now I'm being hassled about charges. I am very disappointed with this experience and will be contacting corporate and leaving a terrible review.

Évaluation :

2

You can refund me the money I was overcharged by this asshole

Évaluation :

5

Merci!

Évaluation :

2

The truck appeared clean at first but as I was driving ants began to appear and I was bitten several times as well as spending the first night in my new apartment killing ants that had gotten into my furniture/clothes. Another customer who was picking up at the same time warned me that he had to switch out his truck because it was full of ants as well. This location needs to invest in some pest control.

Évaluation :

2

U-Haul did not include a dolly and blanket as requested. Mobile check in and check out systems did not work. U-Haul made concerning noises when we hit the gas

Évaluation :

1

I was overcharged and when I called I was not able to get any assistance.

Évaluation :

3

Truck transmission was almost inoperable. Tires very low. Customer service difficult. Hard to park truck back where they request without spotter.

Évaluation :

1

The lady who took care of me was rude and very unprofessional. The vehicle was smelly, and its maintenance was very poor. You should always remember that there are alternatives to U-HAUL!!!

Évaluation :

1

I had a terrible experience with your service. The app was slow, and the support rep was unhelpful, repeatedly asking for documents with no way to upload them. After waiting over 20 minutes, I finally got the truck, but the dollies I paid for were missing, and the gas tank was only half full. The location itself was also terrible. The cashier in the food mart was extremely rude, telling us to "figure it out" and stop asking him questions because he had "nothing to do with U-Haul." His attitude was completely unacceptable. I'm requesting a refund and expect a manager to contact me to resolve these issues.

Évaluation :

5

I rented a car hauler. When driving at night, I was stopped because the lights on the car hauler were not working. The tail lights and brake lights did not work. Only the turn signals worked.

Évaluation :

1

It was not convenient, the attendant was not helpful and had a hard time communicating with me and the facility was not clean as there were piles of items throughout their store. You had to walk down a side alley to go get the truck and no one was there to help me. I've warned my friends and neighbors back in Dunwoody not to use this location. If I had a hive to go somewhere else I would have, but had to rent the truck to help move my mom to assisted living. The inside of the truck smelled like pee and was not clean.

Évaluation :

5

No doubt I would go back to this location and rent again

Évaluation :

2

Have better working trucks more supplies available, and locks that work on truck to keep items safe.

Évaluation :

2

My van was not available when I went to pick it up and there was no one at the location to help. I waited for 15+ minutes on the phone until someone could help me. She offered us a larger truck which was better than nothing, but we were not comfortable driving it. That's the whole reason we ordered the 9' van in the first place!

Évaluation :

5

Excelente servicio.

Évaluation :

1

First, they changed my location with an email just before pick up and sent me 30 minutes farther out because they didn't have the truck I requested. Secondly, the truck had a crack in the front windshield on the passenger side. Thirdly the trucks battery was dead and would not start. The woman behind the counter gave us a set of jumper cables and a key to one of the other truck and said that we could charge it ourselves. Fourthly, the gas tank was half full and fifthly,, we reserved two Dollie's and a ten pack of blankets and they didn't have them to give us causing us to have to travel to another location to rent them. There was only one staff working at the facility and she had to handle a bunch of customers by herself. I have always used U-HAUL but may not again due to this experience. I feel like my money should be refunded due to all these issues.

Évaluation :

1

The lady in there is rude and forsure she needs to be replaced

Évaluation :

3

WE NEEDED Clarity. or a larger sign--IT WAS VERY CONFUSING…….LOCATING THE PLACE. WE ARRIVED. BUT WE SPENT ABOUT 15 minutes --going back through our directions. Because. There was a small store FOOD MART BUT…………. CONFUSING. WE WERE DRIVING OFF. WE CALLED. THEN WE WERE TOLD COME INSIDE THE GROCER AND VEHICLES WERE IN A BACK LOT. ALSO, WE PAID FOR A DOLLEY. UPON ARRIVAL WE WERE TOLD NO DOLLEY.

Évaluation :

1

I was charge for gas, when I have pictures of the gas hand after I replaced the gas. I was not shown the receipt before leaving the store. I will never use this U-Haul again and will tell people I know not to use it. This is unfair charges. And customer service was horrible. This should be reported to the better business bureau.

Évaluation :

5

Great customer service. Thank you.

Évaluation :

4

Confirmation of completion in the app or site (Same as check in) I did not get a chance to take all photos at the end because the app completed it for me and closed out.

Évaluation :

5

Easy to check in and out. Friendly staff, clean and well maintained truck, conveniently located.

Évaluation :

3

Inside the cab should be wiped down and vacuumed.

Évaluation :

3

The parking lot in this location is very small and hard to maneuver in. If you have little experience in a large vehicle, this location may be challenging.

Évaluation :

2

I rented a 15' truck even though I only needed a 10'. I was lied by the renter when told that it was not available but it was. The truck that was given to me was not equip with hand truck or blankets which I needed. They were closed by the time I notice. I return the truck with the keys on the mail box as I was instructed. Yet, I was charged $20 extra to use "after hours" services which I didn't. I just dropped the keys at the box outside the facilities. Not recommending this place ever.

Évaluation :

5

Thank You for the BEST Customer Service !!!

Évaluation :

4

Several times I tried to call leading up to the day of the rental and on the day of the rental. It was very difficult to get someone to answer the phone. I was pleased that even though we were 30min late returning the rental due to traffic, we were not charged any added fees and the check in was smooth.

Évaluation :

4

Rien