Customer Reviews for Dutchman Creek Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

I was charged for things I did not Have and no way to call anyone. I clearly Was struggling when I pulled up with the "walk through app" that was annoying, and I went Inside to see a lady that said she was too busy to help me. She was very rude and unwelcoming for a customer who just spent $700 on the oldest most broke down truck. What ever happen to customer service? Oh yeah an app doesn't offer that on lot human contact does!

Évaluation :

2

Th app was horrible to use and very frustrating. I got locked out, and had to call customer service which helped. If the office was open the rental would have been faster.

Évaluation :

4

Tight space to pull truck out when parked in front like my 10 ft was.

Évaluation :

5

The only problem we had was picking up truck. We spend half hour waiting to be talked to which is understandable. But when the representee said he needed varication of who we were and who to call this became an issue. Your representative was more than helpful and patient, no problem at all, when we gave the two numbers neither were going to answer because said from U Haul and possible scam so neither would answer. We got that all worked out and all was well...something you may want to be aware of.

Évaluation :

5

The app is slow due to the amount of pictures needed to upload. The area buy this location has poor cell phone coverage, so maybe a booster system in place to help the customers. Another customer was there while I was picking my truck up and they were having problems.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Good location and clean facility, very friendly staff.

Évaluation :

2

I have contacted Uhaul about this and was told I would hear from a supervisor via email or phone in 3 days. It's been 5 days. We picked up our 10' moving truck and by the time we arrived home we discovered ants in the cab of the truck after one of them bit my daughter on the leg. I called the Uhaul location to tell them and was told I could bring the truck back and they would spray it with ant spray. Even though they had a 15' truck they said they couldn't transfer it to me. We had a deadline to get my daughter's furniture into the truck and to get her to college so we purchased ant spray and sprayed the cab of truck. Then as we started to moved her things in the truck we realized it was sticky on the floor and a steady stream of ants were coming out of the back wheel well. We sprayed and sprayed. We thought we were in the clear after sweeping it out and loaded the truck. We arrived at our destination to unload the truck only to find ants on most of her belongings as we unloaded the truck. We spend hours wiping off, shaking out and getting rid of the ants before we moved them into her apartment. It was a terrible unnecessary experience. Worst of all is the lack of care, concern and Uhaul's (the location and corporate) lack of rectification of the situation.

Évaluation :

5

Great service from reservation, pick up to drop off.

Évaluation :

5

Great service over 4 year period of time.

Évaluation :

5

Love the friendly staff!

Évaluation :

4

The truck was clean, but had active ants all over the hood of the truck and windshield. Not sure where they were coming from though. Thankfully there weren't many found in the back of the truck and none in the cab.

Évaluation :

4

I did not like the 24 hour pickup experience at all. It was overly complicated and took way too long.

Évaluation :

5

The online was not great we were not able to do the sign in before hand and when i did the chat they said i was to do it in person and the person in the facility said it should be all done on web she was very helpful and completed all the info thanks to her.

Évaluation :

5

The staff was super helpful in completing the reservation. Truck and equipment was ready upon my arrival. Very easy check in process. Staff even saved me some money with the expertise!!

Évaluation :

2

Use a prepaid card because they charge my account again even though I replaced the gas.

Évaluation :

5

Excellent service!!

Évaluation :

5

Nothing everything was as promised and the gentleman that helped us was wonderful

Évaluation :

3

Truck was a little tired but worked fine. That is, the key needs to be jiggled to work in the doors and the ignition. The driver's window leaked air so was loud. Nothing was critical.

Évaluation :

5

Friendly Help

Évaluation :

5

Kim and the rest of the staff have always been friendly and helpful. Overall, I'm very pleased with the staff and the facility during my many years as a customer.

Évaluation :

1

Dutchman left very confusing handwritten note threatening $25 fee for not for returning a lock that was unlocked upon check-in (that anyone could have taken). They insist this is for movers that go across country but they knew I was a local move per for reservations info. After complaining, they called me and were not only extremely rude but would not let me speak at all (lol) or explain why it was confusing for customers so I could help improve their process for the next family using U-Haul. I have pictures, U-Haul had dirt and crumbs in the cabin. Bed was not sweeped out. I still cleaned it for them. The pick up location is TINY for trucks. Extremely hard to get truck out of their lot as it was not backed in to convenience customers. And honestly, the call from Dutchmans was a clear indicator to stay away from them for future U-Haul services. They do not understand customer support or customer convenience. They would not listen to any feedback, they called me to basically yell at me, a customer. I've never had this bad experience with U-Haul.

Évaluation :

1

Gas was low

Évaluation :

5

Very helpful office with easy access and multiple size options. Will certainly use this facility again.

Évaluation :

5

I recommend this storage; it was clean and customer services was helpfully and friendly. I needed help trying to decide the best way to storage some clothing; customer service help with an ideal. They supplied me with all I needed. Best storage I have every used!

Évaluation :

5

Great customer service, great service, affordable, and truck was clean and most of all dependable..

Évaluation :

1

We made a reservation to pick up a 10' truck from this location at noon. But when we showed up to pick it up, the person at this location would not give it to me until he has called the previous user who returned the truck earlier that day to confirm they weren't going to use it anymore. It was a waste of time and delayed our timeline, and I'm not even sure if this is the company's policy. We've rented many trucks from U-Haul for same day use and return and have never once gotten a call like that when we returned the truck early. We also have never used this location before and will never use it again.

Évaluation :

5

Top tier customer service!!!! I would highly recommend this location. The previous reviews were correct. I will be using this location again when i have to move again in 2 months!

Évaluation :

4

Office can be open until 6pm on Saturdays.

Évaluation :

5

For the most part everything was good, only issue is that unit 1039 still floods and a number of my personal items were ruined. It's not the end of the world but it was a bit of a bummer.

Évaluation :

5

The on site representative was helpful, professional and efficient. Great service experience

Évaluation :

5

Satisfied our needs. Easy access

Évaluation :

4

The office was closed so I only dropped off the truck and trailer there. Can't assess the business at the return location.

Évaluation :

5

The young man who helped us was profession, friendly, and very helpful.

Évaluation :

5

Anderson was very helpful. U-Haul corp needs to fix website as it lists this site as having a drop box with Truck share, and use cell phone to rent. The site doesn't. Glad I called location because if I didn't I would have not been happy. Thankfully Anderson helped hook me up.

Évaluation :

5

Just needed a larger uhaul, had to make a couple trips! One trip would have been less expensive. Overall I did get everything moved!

Évaluation :

5

Wish there was better road access to the facilty. The roads would only allow a right hand turn in . This isnt something you can control

Évaluation :

5

Customer service was excellent !

Évaluation :

4

Improve functionality of app and website. Check out and check in time is long because app/website is barely functional.

Évaluation :

3

See above

Évaluation :

4

Way too expensive

Évaluation :

5

The Dutchman Creek location is the main reason I continue to use U-Haul. Manager Kim has tremendous kindness and customer service. As for the truck itself, here's the comment I submitted upon return: The truck is nearly impossible to start. It took me at least five minutes each time. It is more than just jiggling the steering wheel, you have to pull it back-and-forth, open and shut the door to engage the electrical, stomp on the break and toy with the key like a magic trick to get it to start. The headlight controls were also pushed inside the dash and I needed to manually pry the dash open and put them back into the socket. I was unable to upload all of the photos (app timeout), but the right side mirrors are severely cracked and there is more paint chipping on the front of the automobile than previously pictured when I rented. The lock is also old and should probably be replaced, it's hard to turn one letter at a time. Generally this car is cracked and dinged and dingy in more places than I am used to from U-Haul. I called roadside assistance and they told me I would've had to wait a long time for someone to come assess the car before I could trade it in. Otherwise I would've swapped it out after the first starter error. I use much more gas than expected because I left it running and was afraid to shut it off.

Évaluation :

5

Very friendly and efficient staff

Évaluation :

5

My first rental was cancelled this morning and I was quickly directed to this location which helped out tremendously since my family and I needed to move out of our apartment today.

Évaluation :

5

Great experience.

Évaluation :

5

Not a thing this is the best staff in the business period !!!

Évaluation :

5

I would highly recommend Dutchman Creek Storage. Facilities are clean and well maintained. Staff are great to work with.

Évaluation :

5

The place is great! I still maintain another storage unit there. The facility is extremely well run.

Évaluation :

5

Excellent experience, very friendly staff. The staff went out of their way to make sure we had everything we needed. Highly recommend Dutchman Creek Self Storage in Apex!

Évaluation :

5

Kim is the absolute best...in manner, friendliness, professionalism, help after hours, knowledge of the business and with a sincere desire to help above and beyond. Thank you for an excellent 5 years of service, professionalism and security. I always recommend Dutchman Creek.

Évaluation :

5

I found the staff here to be very helpful and courteous. I would recommend them as a good place to seek out to store your items.

Évaluation :

4

Great customer service at this location.

Évaluation :

3

Pads and dolly we ordered were not in back of truck and office had sign up that they were closed so had to do mobile checkin

Évaluation :

5

Loved the new easy connect hitch

Évaluation :

5

Super friendly and helpful staff. Good communication. Clean and dry storage area. I would recommend this facility to anybody that has the need.

Évaluation :

5

Great staff and loved the security. Je referais appel à lui.

Évaluation :

3

App check in process likely takes twice as long as in person assistance

Évaluation :

5

The storage units were great. The facility was clean and easy to maneuver. The management was very helpful and always there to help.

Évaluation :

5

Easy rental and return!

Évaluation :

5

Our unit let rain and mud inside. It destroyed a $1500 King mattress that was in a plastic mattress bag. Very disappointing....

Évaluation :

5

No problems whatsoever! This was just what we needed!

Évaluation :

5

Couldn't have been happier. Thank you so much for working with me

Évaluation :

5

Best people in the business.

Évaluation :

3

Two employees in the small room did not wear masks and when I entered wearing a mask, they encouraged me not to. They also said I could drop my Uhaul off at any location in Asheville. When I did drop it off and called Uhaul to let them know, they told me that was incorrect and they charged me for an extra day. (even though I dropped it off on time and the woman on the phone, helping me with my return said it was not my fault)

Évaluation :

5

Your pre-registration is a joke. When I have to enter so much info once I get there. There should be more warnings about how long the pick up process will take.

Évaluation :

5

Staff was very friendly.

Évaluation :

3

The truck was fine. The process is awful. It asks the renter to go through several steps - some involve taking and uploading pictures. If something goes wrong, it forgets everything and you have to start again. On pickup it happened twice - right at the end. On return it happened again. Each time with a different error reported. In the rain, both times. Took 23 minutes to pick-up and 20 to return. This was very frustrating and has left a bad taste.

Évaluation :

5

Tori went above and beyond in helping me. Will rent again.

Évaluation :

1

My 15 truck was not there and was never warned it would not be there. Customer service said it was in Washington DC. I needed a 15 truck and could move all my long items last night. It took 20 minutes to talk to customer service. This is the second time this happened this week with U-Haul. I respectively request a refund. Call me at 919-600-9061 to discuss. Merci

Évaluation :

1

Rented at 6:30 touch less and nobody there to get truck. Had to call, wait 20 minutes to find another truck. Nobody called me or cares Call me tonight at 919-600-9061 to discuss No refund

Évaluation :

5

Other sign above drop box

Évaluation :

4

Add a drop box to the location. I dropped the keys in the mail slot because there wasn't a secure drop box on site I could find per the instructions.

Évaluation :

2

They confirmed my truck at one location! The day of, I was advise the truck wasn't available! So they sent me to another location a couple mileages away! I received the truck with muddy floor boards! Once I returned the truck back and tired to report dirty trucks inside, they charged me a $25 cleaning fee!

Évaluation :

2

Vehicle was filthy. Covered in mud on the inside. Truck worked well enough, driver door is a bit sticky.

Évaluation :

5

Staff is great!

Évaluation :

4

Nice facility but if I need storage again I will definitely check here and other places for best pricing. More competition in the area

Évaluation :

5

Staff was very friendly and efficient.

Évaluation :

5

I very impressed with the staff at the facility. They were very responsive to all questions. They showed me around and were there when I needed them. Fortement recommandé!