I was charged for things I did not Have and no way to call anyone. I clearly Was struggling when I pulled up with the "walk through app" that was annoying, and I went Inside to see a lady that said she was too busy to help me. She was very rude and unwelcoming for a customer who just spent $700 on the oldest most broke down truck. What ever happen to customer service? Oh yeah an app doesn't offer that on lot human contact does!
Michelle B
Dutchman Creek Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Apex, NC 27539
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Th app was horrible to use and very frustrating. I got locked out, and had to call customer service which helped. If the office was open the rental would have been faster.
Jeff CTight space to pull truck out when parked in front like my 10 ft was.
CHRISTOPHER PThe only problem we had was picking up truck. We spend half hour waiting to be talked to which is understandable. But when the representee said he needed varication of who we were and who to call this became an issue. Your representative was more than helpful and patient, no problem at all, when we gave the two numbers neither were going to answer because said from U Haul and possible scam so neither would answer. We got that all worked out and all was well...something you may want to be aware of.
FRED TThe app is slow due to the amount of pictures needed to upload. The area buy this location has poor cell phone coverage, so maybe a booster system in place to help the customers. Another customer was there while I was picking my truck up and they were having problems.
Tim C