Customer Reviews for East Branch Rentals Corp
(Concessionnaire U-Haul dans le voisinage)

293 évaluations

996 Metropolitan Ave   Williamsburg, NY 11211

(347) 404-5668

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 6h pm
  • Sam - dim : 7h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(347) 404-5668

996 Metropolitan Ave
Williamsburg, NY 11211

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 6h pm
  • Sam - dim : 7h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We were very please with your patience, covid protocols as the office is small and your courtesy! Merci.

clinton O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Very reliable independent

Terry S. 
Évaluation :
5

Very nice service .Thank You .

jan W. 
Évaluation :
5

Super friendly people in this establishment!! Had everything ready to go. I was so happy because I have had many many bad experiences with many moving companies. This place by far has exceeded my expectations. Fortement recommandé!

madhura B. 
Évaluation :
5

Great place to rent trucks, very clean!

Jane C. 
Évaluation :
1

Everytime I go to this place. I always get over charged. When I have an corporate account. Now this time I see I got charged twice. Why ?

Victor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daryl V. 
Évaluation :
3

The cab was dirty and had used tissues in it and the employee refused to put a mask on.

Shannon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H. 
Évaluation :
5

Greatest dealership in the area. For a small family running this joint they seem to manage everything pretty well. The traffic & maneuvering was a little worrying but there's always someone guiding the vans in & out of the lot which is really really helpful. Besides that I had no trouble at all, everything went pretty good & smooth no complaints. Can't thank them enough for squeezing me in to make my move!

JEANMARIE C. 
Évaluation :
5

Was in & out. No hassle. No crazy wait time. Was really happy with my move & great customer service. Will be returning.

PAULS K. 
Évaluation :
5

Super nice kids. You will not be dissatisfied by the service or vehicles. One of the few places that actually sanitize & disinfect their equipment! 5 stars!

Nicoline V. 
Évaluation :
5

This location is one of the best I've ever been too. It's so quick & easy! The trucks are great. Thanks a lot guys!!

JOSEMANUEL R. 
Évaluation :
1

This location is trash to say it nicely. I was there at 6:30pm on Monday May 3rd and the websites states they closed at 7. Then they charged me for after hours access. There was a guy there who basically told me to get out of the location. I told him where I parked the truck and he said that was fine. Then he drove past me and said, "Don't you see the sign, you can't park there" Gave me the keys back and drove off. Treated me like trash and I had been waiting there for 15 minutes in the rain just to drop off the truck at a location that I couldn't find because the sign is folded over itself and is basically a wall of chain fence. It is hard enough to get around in NYC and then to have to deal with people who could not care less about my business was disenchanting to say the least. I am unlikely to ever rent from Uhaul again because of this experience. They should have just told me to Fuck off and walk away, because that is how the behavior came across.

Stephen E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA M. 
Évaluation :
5

Great customer service!

LIZABERNARD L. 
Évaluation :
1

Had to change order 3 times because uhaul wouldn't allow me to use a larger truck for a one way trip. Had to take a smaller truck which caused me to have to make multiple trips which then caused me to return the truck 3 hours late to which Uhaul charged me an extra day....not cool.... won't use uhaul ever again.

TERESA S. 
Évaluation :
3

There are two addresses in NYC at 966 Metropolitan. You need to make clear this is the case. I went to wrong one in the Bronx and then realized there was another in Brooklyn. It took me hours to return my truck on a Friday afternoon in Rush hour. I called to the correct location when I got to Bronx but they never answered or returned my call.

Norman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Great customer service, top shelf people. Highly recommend

AUSTIN P. 
Évaluation :
3

I was told to grab my own dolly and inadvertently grabbed one that was broken, made my move a lot harder.

JAIMEDANIEL H. 
Évaluation :
5

Nothing The service was fast and quick

JASON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dakota B. 
Évaluation :
5

Wonderful helpful staff!

OLIVIA M. 
Évaluation :
2

The customer service representatives pretty much ignored what I said about the fuel being exactly the same amount as when I got in the car.

Gregory M. 
Évaluation :
2

The 24/7 self checkin app experience was abysmal. I had to wait 20 minutes for you to “check my reference” while I sat idly outside, ready to go. The person who called my reference simply hung up the second my reference answered. Why couldn't you have done this ahead of time instead of making me wait? On top of that, no one was available on the chat the entire time while I was waiting. The experience was not one star because the guy working the desk was competent and helped me out. The self checkin is terrible.

Trevor E. 
Évaluation :
5

Truck was in excellent condition! Already had my truck up & running by the time I checked out. Top uhaul spot I've ever been to!

CHASE H. 
Évaluation :
5

Don & his family here are very dedicated to their work. Can't thank them enough for doing everything possible to make sure my move was easy & safe. Thank you guys!

FELIXM L. 
Évaluation :
5

Very professional & helpful. I recommend to all those around the neighborhood!

Emily N. 
Évaluation :
5

Best dealership in Brooklyn!!

JIMMYR M. 
Évaluation :
4

Work on their punctuality.

EFRAIN V. 
Évaluation :
5

Very good service

HECTORR A. 
Évaluation :
5

as always excellent service!!!!!!!

pablo A. 
Évaluation :
4

Propre

Edwin C. 
Évaluation :
3

See above. Wanted a different drop off.

RAYMOND G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachelle D. 
Évaluation :
1

Get new people to operate this location, the guy Don is ripping people off. It's sad, will never use this location again and I will urge everyone I know not to as well

AMMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Service was quick and professional.

Antonine F. 
Évaluation :
3

Trucks are in a lot, not much room to walk through. A person in a Wheelchair would not be able to gain access to office. But overall it wasn't bad I was in and out rapidly. Now returning my vehicle to 220 East 117 st, NY NY 10035 was a nightmare. I returned after hours and wasn't able to to access myuhaul.com for return. Called customer service who left me on hold for more than 2 hrs. At this point phone died. I called following day was on hold for 40 minutes when 7haul called me inquiring where was the truck. Your customer service team were not able to locate the truck nor speak to anyone at the drop off facility for over a week. I called everyday with no luck for a closed act. I was told I would be contacted in return, but no one has yet to call and it has been a week and a half already. Smh losing faith in this company rapidly.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerio D. 
Évaluation :
5

Great rental place, to grab some beer next door afterwords 🍺🍻

PAULERICK C. 
Évaluation :
2

go to an actual Uhaul place. They advertise they have all vehicles available when in reality they do no not. instead, they try to upsell you on what's on the lot.

Zhane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRYLEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

take your time with a customer dont rush its ok we dont mind a little waiting. its better to take your time then to rush and have a bad result. other then anything everything was great

Yamileth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M. 
Évaluation :
1

Location is difficult to get to and not the one i requested. Gas tank was nearly empty when i picked up. Took a long time to get the truck and the cab wasn't water proof and leaked water when it began to rain.

TARASHANNON W. 
Évaluation :
3

Not clear where to park - there is no lot so it is find your own street parking, felt a bit confusing to figure out which street parking was OK and I felt nervous something would happen to the vehicle.

SOFIA E. 
Évaluation :
3

The vehicles are great and the staff are very friendly and helpful. However, the checkout process is very slow and cumbersome. With zipcar it takes about 2 minutes to get access to a cargo can as opposed to 30 mins with uhaul. I think this could be greatly engineered.

Navid Z. 
Évaluation :
3

Pretty basic neighborhood dealer - nothing fancy, but it was quick and efficient.

MICHAELANGELO M. 
Évaluation :
5

Everything was top notch!! I love this spot. Father and son are the best

SHELDONL T. 
Évaluation :
1

Horrible customer service

KEMANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUSPHILIP E. 
Évaluation :
2

Good afternoon. Thank you for your attention, but the U-HAUL has a TERRIBLE service, you will never pay for my time, and the inconvenience caused, and I'll never be recommended it. How can I get to your location 278 Greenpoint ave, Brooklyn, NY with my reservation (24803421), and there's NO TRUCK there, then you told me to go to a different location, 996 Metropolitan AV, to pick up the Truck, then one more time, THERE'S NO TRUCK there. This's TERRIBLE. I have to do all my work twice.

ELEONIC D R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianfranco R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose R. 
Évaluation :
5

Friendly and great service

EWURAMAEWUSIWA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H. 
Évaluation :
3

Difficult to find- no house #'s or sign before opening. The attendant was helpful but one person was clearly not enough help. The furniture dolly had a broken wheel which we did not see till we tried to use it. The first truck assigned had a flat tire which we fortunately saw before completing the registration. The truck was in VG condition and ran well. Truck had 1/2 tank of gas and we returned it with more than that.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
1

I ordered a truck on the uhaul website and recieved a call and conformation from uhaul . When I got to the pick up spot they told me they had canceled my order and they had smaller trucks avaliable. They then charged me 50 dollars more for a smaller truck. I then asked if I should take my ezpass for tolls and the employee told me no that it would be fine and that it was included in the price. After looking online the customer is responsible for tolls which is completely different from what I was told by the uhal employee . The app didn't work when I went to drop off. This experience was not a good one for me at all. I have uhaul with all my moves and have never has any issues. I am very disappointed

Andrea A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Pablo and Paul were excellent! They were knowledgeable, efficient and kind. I felt safe in there uhaul truck. I would def rent from them again. Thank you for an easy going experience!

Emani J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDE JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUDV P. 
Évaluation :
4

there was no ramp in the truck it was harder to deal with move.. need to have better equip.

Ki K. 
Évaluation :
5

I was very happy with the customer experience at this location. The services weee efficient and the rentals were clean and maintained. It will be my first choice for moving and storage needs in the future.

JONMICHAEL D. 
Évaluation :
5

Awesome experience. Thanks!

CHRISTOPHERRHOAD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Good service

WILLIAMS L. 
Évaluation :
2

The new uhaul app sucks ass. I don't want to take any photos or upload photos to the website. If I was in the app business I wouldn't be renting trucks. I hate the app so much I won't rent from locations that use it again. Be be clear - this location was awesome but fuck that app.

RYAN DANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN J. 
Évaluation :
5

Great and fast service kind people no wonder they're always booked on weekends, I can see now keep up the good work

MARKANTHONY S. 
Évaluation :
5

I got there later than expected but my overall experience was excellent the gentleman who helped me was very nice and also had everything very well arranged everything was done very quickly. I didn't have any types of issues. Glad i chose this particular place from all the others.

Tiffanny F. 
Évaluation :
1

Double charged, van had less than 1/4 tank upon pickup, charged fuel service fee in addition to fuel charges. Terrible service.

STEPHENMARCOS L. 
Évaluation :
5

Great fast and easy service, the order was as requested at the time requested. The 20ft truck performed faultlessly on our journey to Canada.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOTIR A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEDELFINO M. 
Évaluation :
5

Quick and easy

DEXTERJ H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

Fast & easy! Never experienced such good customer service. Trucks were in & out! Gas was full! Truck was clean! Such an incredible establishment in Williamsburg!

Rafael T. 
Évaluation :
5

Super smooth trucks. Really liked the service. Excellent service à la clientèle. Will rent from these guys again!

Butrint H. 
Évaluation :
5

The folks who helped me were super kind & helpful. Highly recommend! If I could I would rate them higher than 5 stars!

ROMAN A. 
Évaluation :
5

I had a reservation for 8am, I got there and everything went smooth, I did not spend 10 minutes on premises thats how fast and convenient it was. When I returned the rental they did not make me wait, they checked, made sure everything was in order and thanked me. Very good service! Liz R.

nelitza R. 
Évaluation :
5

Awesome customer service 😎 I recommend to all those who are first timers! Family run business with great trucks.

DANIEL B. 
Évaluation :
5

I love renting from this place! Super nice folks. Everything's nice & sanitized. One of the smoothest rental places you'll ever see in Brooklyn!

Donald M. 
Évaluation :
1

The guy was an asshole when I was dropping the van

RAFAELD P. 
Évaluation :
5

Amazing staff and really easy to check in and drop off. Gas station right down the road. We were stuck and they extended our time with no frills or fuss. Best staff!

John A. 
Évaluation :
3

They will sneak in an after hours fee to literally hand the keys to someone when you could put them in the lock box.

cierra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDLEE B. 
Non reviews have been submitted for this location.

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