The manager arrived an hour late for an 8:30am reservation. The manager then proceeded to bill my cc for 4 days and I'm still waiting for some sort of resolution. This is an authorized Uhaul dealership and they should not be allowed to participate as a vendor. If you want horrible customer service service and fraudulent overcharges then this is your place. I'm in utter shock that this service is able to operate under Uhaulalbert D.
Customer Reviews for East Coast Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mount Vernon, NY 10550
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022 - 6/11/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Be prepared for your appointments, have the necessary details ready. It stated that My start time with the vehicle was at 1:09pm when in truth and in fact it was 1:31pm when I had the keys in my hand. Improve by make my it welcoming. I had to wait in the cold for 27 mins as I was told we can not go into their office and yet I observed a delivery driver and some other person had access to enter the office. The area in which I had to wait was the garage where school buses are being worked on, that is so a no no for me. All I'm saying is make it customer friendly, be professional, be courteous and remember we are your supporters, we spend our money with you so treat us with respect.Jo-Ann T.
No tienen un horario para entregar los carros despuÃ©s de las 5 y se tiene que dejar el carro fuera en la calle y las llaves tirarla por un orificio de una oficina, sin que nadie te revise el carro. No te dan ninguna instrucciÃ³n del horario y eso no es un buen servicio ni existe responsabilidad alguna ni seguridad para el que renta. Gracias espero que mejoren.Ronaldo P.
Excellent customer service.Kenia F.
Le client n'a pas laissé de commentaire.Yaneke Y.
Need a little more Information on the return instruction .Audley C.
Manager in charge of the uhaul rentals needs to be at work on time or needs to make sure his other staff members know how to handle these transactions.Odella N.
Le client n'a pas laissé de commentaire.OWEN D.
No comment.PAUL W.
Keep doing the good jobLuis A.
They did not have the cargo van that I requested. Instead they gave me a 10 foot truck which was more expensive than the cargo van. The cargo van was originally $1,59 a mile. However the 10 foot truck was $1,99 a mile. They said the cargo van was an accident but it was in the yard without any damage. In either case I was switch to a more expensive vehicleKENRICK M.
Le client n'a pas laissé de commentaire.anthony G.
Pick up place was poor, was supposed to use my phone to pick up but ended up needing the guy at front for everything, for some reason the app didn't ask me for fuel level or mileage at pick up, the guy told me to put on the app that the truck had no damages without letting me see the truck first, also the truck was blocked by another truck, overall will not choose this place againJose A.
The owner to the establishment is rude and sarcastic I didn't bring my glasses to read n he said next time dont be blind. Smh I'm in distressLidsila V.
Le client n'a pas laissé de commentaire.Lyndon W.
Le client n'a pas laissé de commentaire.Jakub Z.
Le client n'a pas laissé de commentaire.GAVIN C.
The locations needs a electronic key box, because I had to wait for the representative to arrive for me to receive the vehicle keysNana O.
Le client n'a pas laissé de commentaire.Darly A.
Le client n'a pas laissé de commentaire.Anice C.
Called truck was available, the clerk was professional yes highly recommendALESCIA B.
Le client n'a pas laissé de commentaire.Claire A.
Le client n'a pas laissé de commentaire.Jonathan M.
Le client n'a pas laissé de commentaire.ADEL B.
Le client n'a pas laissé de commentaire.Claire G.
I think my uhaul experience was a bit frustrating but the customer service workers were very helpful. I think that Uhaul needs to coordinate better with the schedules of the actual location, for example I had a schedule for a different location for 8am but my reservation was switched to self check in, then I was sent to this location and was told it would be open by 9 however it wasn't open until 9:45. That was very frustrating. Luckily the customer service rep was able to extend my time w the truck. The truck was as clean as it it could be given its purpose.Masiel V.
I made my reservation through the app and i did not select CDW. I only drove about 5mi total and had the vehicle for about 2 hours.I figured that i did not need CDW but i noticed it on my bill.Andrew H.
Awful experience.Alinel A.
Very good customer service and accommodating to customers needs. STAFF friendly.Audra E.
Le client n'a pas laissé de commentaire.PALUMBO M.
Le client n'a pas laissé de commentaire.DOREEN M.
Le client n'a pas laissé de commentaire.Ruth A.
Le client n'a pas laissé de commentaire.Aaron C.
Good friendly curtious excelent rception.Onica R.
Le client n'a pas laissé de commentaire.Rajendra R.
Le client n'a pas laissé de commentaire.Jessica R.
Had reservation for 7 am and the location was closed. I did not get my truck until after 8 after calling multiple times for someone to open the place.Chyrisse C.
Bring Clorox wipes and disinfect before to use. It was super dirty.SERGIO R.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.Rohan H.
I didn't feel comfortable leaving the truck on the street.Lansford D.
Be on time!! Pick up was at 8 am. Didn't get vehicle until after 8:30. The representative was late and took his time even though he knew I had been waiting on him.Kenneth H.
The rental person was very helpfulBasdeo L.
Location not easily foundDanielle A.
Advertise more for this location. A dear friend recommended this Mt Vernon site. Very professional.PATRICIA R.
All okBLANCHE L.
Location was changed a day before move. Had to go 3 towns away instead of 1. Truck had less than an eighth of a tank when received. Almost ran out of gas before getting to nearest service station which was only 25 miles away. No furniture pads at location at time of pickup even though it was ordered and confirmed the day before on the phone. Furniture ended up damaged because I had no time to get any.Evan R.
They way spoken to and cleaness of the vehicleJasmine J.
From making the reservation to picking up the truck to the return it was seamless. The shop was closed when I returned the truck but I was instructed prior to park the truck at a specific place. I also took pictures of the truck and dropped the key in the door slot as instructed. Good Deal and would use them againJeanine S.
Le client n'a pas laissé de commentaire.Elisa K.
Le client n'a pas laissé de commentaire.Roberto C.
Le client n'a pas laissé de commentaire.COGHIEL J.
Roy was very helpful and the truck ran smoothly . I was very pleased with the service.Jaritt S.
The place opened at 8am and the truck didn't arrive until 10am, causing me delays to get my move on the road.Glorylu T.
Everything was greatLeah C.
Le client n'a pas laissé de commentaire.LEE W.
More trucks to choose fromHILL B.
Perfect everthingRicardo S.
Le client n'a pas laissé de commentaire.carlos A.