Customer Reviews for East Coast Home & Garden
(Concessionnaire U-Haul dans le voisinage)

1 269 évaluations

1507 S Battlefield Blvd   Chesapeake, VA 23322

(757) 421-3296

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 4h30 pm
  • Dim : 10h30 am à 2h30 pm

Services dans cet établissement :

Pour nous contacter

(757) 421-3296

1507 S Battlefield Blvd
Chesapeake, VA 23322

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 4h30 pm
  • Dim : 10h30 am à 2h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nice , efficient people

MARK K. 
Évaluation :
5

Check in and check out were both smooth and pleasant. I will always use this location in the future.

john D. 
Évaluation :
5

Great customer service!

Carrie S. 
Évaluation :
5

Newer 5x8 box with translucent walls was nicest unit rented in last five years! Auto-adjust coupler might benefit from ability to lock, say for overnight motel stops. Disagree that four days is adequate for loading, 640-mi transit with overnight, and orderly unloading.

John V. 
Évaluation :
5

Great experience renting from this location. Convenient, clean truck, helpful staff.

Nathan M. 
Évaluation :
3

Sign guiding into after hours lot to small and unlit

HEIDI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel R. 
Évaluation :
3

There was no answer when I called to see if I could drop off the rental. They closed at 3 PM and they disputed the fuel level that they later acknowledged exceeded what was required. I would avoid this location in the future.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby T. 
Évaluation :
5

Nothing, it was easy to reserve, easy to get and easy to return. Very positive experience.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMOAN J. 
Évaluation :
4

Truck had tire maintenance light on which was some cause for concern with a long drive ahead. Staff was friendly and otherwise helpful.

Samuel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Nothing top notch facilities

Robert D. 
Évaluation :
5

Rien

Michael B. 
Évaluation :
5

Check in and check out process was painless. The advertised vehicle was the one I was able to rent.

ronald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon Z. 
Évaluation :
5

My experience was great

Unitra A. 
Évaluation :
2

Fuel had not been checked; they told me that the truck has 7/8 of a tank of fuel. When I started it up, it showed 5/8 of a tank. Long drawn out affair to get contract changed

Dennis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Dark and had a hard time finding drop box for key, located near treesway in the dark

Anthony J. 
Évaluation :
5

I can not get my mobile app to show any orders for early check in, other than that the people who helped me were great and the equipment I needed was there 2/3 times, I'll use them for all my uhaul needs

william C. 
Évaluation :
4

Atmosphere was not investing. All posters on display shows s none inclusive America and Chesapeake.

elvis B. 
Évaluation :
1

Don't force customers to park in a grass field.

ROBERTANGELO M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Russ L. 
Évaluation :
5

Everything was great my only wish is they had more to choose from in stock

WILLIAM C. 
Évaluation :
1

I WILL NEVER USE UHAUL AGAIN OR RECOMMEND

REBECCA A. 
Évaluation :
5

Outstanding experience. Will use them again for rental needs.

Scott D. 
Évaluation :
5

The after hours check in sucks!!! I checked in at the location and I was still charged 20,00 $.

CONNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYWESCOTT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE H. 
Évaluation :
1

The after hours drop location was poorly marker. It was basically a feild. Which had standing water in it from the rain storm. The lady helping me turn the truck was very rude and customer service wasnt her priority.

daniel R. 
Évaluation :
4

Owner was friendly and helpful - location was remote!

Ronald B. 
Évaluation :
3

Could have someone to "offer to help" to put the trailer on the car. A little heavy for a 75 year old.

CLARENCE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank J. 
Évaluation :
3

Dry customer service not very welcoming at all. Faulty equipment lights on trailer never worked properly

Tramaine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great service, just what I needed when I needed it with no hassle

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
4

nothing

DANNY B. 
Évaluation :
5

Very friendly and excellent service at this location. If I need future rentals, I would use the same location again.

ALTON J. 
Évaluation :
5

From the first phone call to reserve, to face-to-face transactions and all the way to check in, everyone I worked with was accommodating and wonderful! I will def recommend them and go to them again!

Roberta M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
3

You all keep charging me

Zharay G. 
Évaluation :
2

They were late opening. I had to ask a lot of questions and they didn't seem overly interested.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

My overall experience with renting from uhaul was horrible. I was informed on Tuesday that I would have to drive two hours with no guarantee of picking up a truck. After spending 35 mins on the phone I was told that I could get 15 % off but would still have to drive. About three hours later I got a call moving me to a location 30 mins from my home. Thursday, I drove to that location at the designated time of ten o'clock. As I arrived on property I noticed that there were no 26' trucks and the door to the office was locked. As I approached the door a lady stuck her head out and said “ we don't have one, we aren't getting one, they should have called you…call uhaul”. She was extremely rude. I now spend an additional hour plus on the phone and finally a truck was located about 20 mins away. The stress of knowing that my house was sold and the owners were moving in the next day was extreme. I had reserved the truck in may. I will not be recommending uhaul as it was a horrible experience

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary Y. 
Évaluation :
1

I sat there for 40 minutes WAITING to be serviced the lady DID NOT greet me or even acknowledge that I was there. ON top of that she claimed there was LITTLE small magnifying glass pieces of foam in the back of the uhual and rudely said I needed to sweep the back or she will charge me! The experience was aweful I never dealt with uhual service like this ever ! Truck was nasty and it stunk dog hair and crust in the front it's was a mess NEVER again will I go to this location

Maleakia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
2

Poor customer service. You stop serving the customer in the store to take a phone call and stay on the phone with them while we wait. You ask them to hold a moment.

Bill W. 
Évaluation :
5

Great crew at east coast.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
1

I have never left a review but feel like I had to. The people working here were rude and not helpful. The older gentleman had the personality of a wet dish rag. I rented a uhaul. They told me I had to walk around the property and check 3 different places and find my truck. I only know this because the woman ahead of me came back in and asked where her truck was. That's what they told her. My total was 111 $. I wanted to pay cash. If I had paid cash I would have had to put down a 160 $deposit that I would have gotten back when I brought the truck back which they knew was going to be after they closed...but I could come back the next morning and get my money. When I asked what to do when I returned the truck the young lady said "park it in the side and put the key in the box". We did just that. I finally check my phone at 8pm as I did not have my phone while moving. There I find a text that has a link to a video with EXPLICIT instructions to return truck which included taking and uploading photos. Or I had the option to just drop it off with the keys in the box and they would check it in the next morning and charge me a 20 $convenience fee. The lady handling the uhauls should have said "you will get a text with instructions for how to return your truck. Not drop it off and put the keys in the box. My one good comment is that I called this morning. To voice my complaint and the gentleman said I would not be charged. Oh and there was another person dropping off a truck and trailer at the same time and they also had no clue where to put the keys as the woman had asked me what to do with the keys. When I first walked in the place I was excited as I would much rather give my money to local small businesses. Never again to this business.

HARVEYPAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted U. 
Évaluation :
3

The reason for my rating was when the employee hooked my trailer up he put a 4 prong connector on that was to long, it ended up dragging on the ground spitting in half and blowing my trailer light fuses so I had no brake lights. I was in stop and go traffic when I was told I had no brake lights. I was lucky I wasn't rear ended. When I returned the trailer they didn't seem to care. I'm thankful for auto zone that help me figure it out

STEVEN JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
2

The equipment was fine, but we had to attach the trailer ourselves and it wasn't on blocks so my husband hurt his back lifting the trailer to attach it himself. If customers are expected to attach the trailers themselves at least put them on blocks so they don't have to dead lift the weight

ELIZABETH D. 
Évaluation :
5

Excellent experience!

Peter N. 
Évaluation :
5

No issues just great service and friendly people. The truck ran well and was clean. No issues with the return.

Lawrence H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Staff was not really very friendly...

Willem V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Lady was really nice

RICHARDWINSTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Good experience with this truck.

Trifon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

benjamin A. 
Évaluation :
1

Staff very unfriendly. Did not greet me when I came in. Accused me of damaging the truck. I DID NOT! I don't think he said 10 sentences to me the entire 15 minutes I was there

Robert B. 
Évaluation :
4

Sales staff was great and got me in and out quickly. I will definitely rent from this location again.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYAMCCRAY A. 
Évaluation :
5

The drop off area is a vacant lot next door and is completely dark. Stumbling around the cargo van on uneven ground to take pictures in the dark, while trying to keep watch around me was a bit unnerving and inconvenient.

Jackie B. 
Évaluation :
3

Only because the are horrible related to dealing with customers.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne M. 
Évaluation :
2

This place treats you like you don't exist! Horrible customer service. They and I mean everyone barely utters a word.!it's like they don't care a bit about you!

David B. 
Évaluation :
3

I passed a closer location. It is my fault for following what your website said was the closest location.

Lance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE H. 
Évaluation :
5

20 ft truck leaked water in the grandmas attic area

Roy A. 
Évaluation :
1

Trailer leaked and got our rug wet during the trip. The individuals at East Coast Home and Garden could have not been any more indifferent to my arrival at their location. Easily took 15 minutes to acknowledge my presence while they answered the phone and chatted up the only other person in the store. If I could have made arrangements to go somewhere else, I would have left. Additionally, they bragged about how they make 10 000 $a month from Uhaul providing this "service."

Miguel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Ehhh. You're business model is sub-par. Hope to never have to use you again. Your ads lie to customers. You gouge the customers. I rented a truck for 24 hours for "193 $" at the advertised price and then 24 hours later was charged 197 $for services provided. By mileage and other stuff. It's just really stupid lol. People can get an uber for 1/4 of that price now. Good luck. I'm the moron for not reading the fine print. Can't wait to remind others of that. So hope you guys don't make it much longer, get fucked.

Katelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAA E. 
Évaluation :
5

The lot was chained off so I had to park in the muddy grassy lot next to it. After I put the truck in the lot, I found the sign stating the after hours drop off was in the lot. It was in the ditch between the lot and East Coast Home & Garden.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS J. 
Évaluation :
3

Parked on the side and returned the truck on my phone.

CLARICA W. 
Évaluation :
5

Customer Service was outstanding provided great help in booking up trailer and very organized and quick check out and checking in of trailer. The place in Chesapeak to get your trailer or truck!

William F. 
Non les évaluations ont été soumises pour cet établissement.

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