20 ft truck leaked water in the grandmas attic areaRoy A.
Moving Truck Rental in Chesapeake, VA at East Coast Home & Garden
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chesapeake, VA 23322
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/20/2021: 10h00 am - 3h00 pm
- 6/27/2021: 10h00 am - 3h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Chesapeake, VA 23322
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Trailer leaked and got our rug wet during the trip. The individuals at East Coast Home and Garden could have not been any more indifferent to my arrival at their location. Easily took 15 minutes to acknowledge my presence while they answered the phone and chatted up the only other person in the store. If I could have made arrangements to go somewhere else, I would have left. Additionally, they bragged about how they make $10,000 a month from Uhaul providing this "service."Miguel G.
Ehhh. You're business model is sub-par. Hope to never have to use you again. Your ads lie to customers. You gouge the customers. I rented a truck for 24 hours for "$193" at the advertised price and then 24 hours later was charged $197 for services provided. By mileage and other stuff. It's just really stupid lol. People can get an uber for 1/4 of that price now. Good luck. I'm the moron for not reading the fine print. Can't wait to remind others of that. So hope you guys don't make it much longer, get fucked.Katelyn S.
The lot was chained off so I had to park in the muddy grassy lot next to it. After I put the truck in the lot, I found the sign stating the after hours drop off was in the lot. It was in the ditch between the lot and East Coast Home & Garden.Robert C.
Parked on the side and returned the truck on my phone.CLARICA W.
Customer Service was outstanding provided great help in booking up trailer and very organized and quick check out and checking in of trailer. The place in Chesapeak to get your trailer or truck!William F.
Additional staff. Waited a very long time to be assisted. Several staff members just walked by without acknowledging me.JAMES W.
It was a perfect experience from start to finishJeri A.
Nothing , except Maybe a discount if you rent a trailer at closing and return it before the next open for business hours.Dennis W.
The equipment was in poor shape with a damaged axle spindle and the hubs squealed at low speed, one of the tires was 30psi below recommended. Customers are expected to hitch and unhitch on their own, I have rented uhaul trailers from multiple vendors before and this was the worst experience I have ever had,Erich D.
Had a scheduled pickup at 8 pm and even went to the location the day before to double check and was told everything was good to pick up the next night at 8pm . Went at 8pm the next night and had a confrontation and had the app and still could not pick up the truck I rented! Spent an hour on the phone waiting to get thru and U-Haul customer service was great ( once I was connected after 25 minutes of being on hold ) but someone at the store had not â€œ clickedâ€ the right selection so could not pick up the truck ! Was refunded my cost but went back to the store the next day and got the truck and even brought it back within 8 hours ( not the 24 I had rented it for ) and paid the full fee with nothing more than â€œ well computer problems happen â€œ for an apology ! No refund of any kind and a â€œ oh wellâ€ attitude! I had planned to pick up the truck early as to be prepared for my move the next am and even went by the day before to double check it was ready for me to pick up and still had to be inconvenienced, plus I only used it for 8 hours and no form of reimbursement ! Extremely disappointed! Although I know it wasn't the fault of U-Haul but the location but the represent your company and feels like I should have some kind of reimbursement!Gary P.
I just got charged $18.70 for a fuel surcharge. I put more gas in the truck than it had when I checked it out. I got changed $20 for afterhours fee? I was assured that if I went to the app at time of drop off, that wouldn't apply. The app didn't know my location. Nothing wrong with my phone, IT"S YOUR APP. This is not to mention that i had a 26' truck reserved at a different location and NOBODY AT UHAUL could figure out how to get me a key! TERRIBLE EXPERIENCE and now i am getting ass punched for another $38?Jason J.
Expressed concerns about broke air conditioner. Just gave us the 1-800- go- UHAUL phone number to call. No one cared that the air conditioner did not work. CALLED customer service 3 times and was on hold for about 30 minutes each time before anyone answered. And still no resolution after 3 calls. WILL NEVER RENT a UHAUL AGAIN. The worst customer service we have ever experienced. Still waiting on someone to call me back 252-333-2029 to express concerns.KAREN D.
Your mobile checkin feature on your app is trash. I will never use that feature EVER again. Additionally, it created so many other issues that it left me feeling like I would've been better taken care of by another moving company. One change to my location of choice for pickup resulted in much confusion and necessitated additional changes be made. This was by far my WORST EVER interaction with your company. This whole experience has shown me that my future moving needs will be better handled by either Pack-Rat, or PODS and it is my intention to use them in the future.Nicholas P.
Thank you for outstanding customer service!stephanie H.
The process takes a little too much time to check-out the equipment.Ben C.
Dropped off After HoursMartin W.
They made our life very difficult this day.Peter S.
Rented a 5'x8' trailer. Speedy check in and check out process. The trailer was clean and in great condition.Mike B.
Greet clients as people come in . The way you speak to clients over the phone while clients wait send a massage to us about the way business is been conducted and professionalism. We still in covid time . One of the employees didn't wear a mask , she might have a medical condition to allow her that but she had no badge to reflect that . One of the employees wear it just on her mouth . Didn't feel comfortable with that .Dinar S.
Don't wait on other people while you are working on my needs. Employee assisted 2 other customers while I was â€œbeing helpedâ€. We traveled a total of 8 miles round trip and we did not finish within the 2 hours I had it rented for. And why would it be â€˜late' if you shut down the uhaul service part at 5:30. We turned in the van at 5:50. There should not be a late fee of $20 on my card.Terri P.
Don't charge per mile plus make us pay for gas.Sasha W.
I didn't know were to drop truck and trailer off on return no one told me. I tried to return on Saturday night. I returned it Sunday morning. The lady showed up at 9.am and helped me. She took care of the paperwork. The equipment did great. Thank you.Danny L.
The gentleman that helped during pick up was not friendly and was very slow. The truck overall was dirty.Joel S.
Nothing. The staff was friendly and the entire check-out/check-in process was very quick and easy.Gregory M.