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John Pukanecz
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Beth was professional and courteous!
Ed AhnVery nice, friendly receptionist. Fortement recommandé!
Nancy SoaresTrain your staff on how to use a computer.
Michael GossmanU Haul is a time honored service and I will recommend it still. However the software used by the dealership is very slow and requires tech savvy skills and a smart phone. Some folks have neither, so not everyone will have as good an experience.
Joseph TrovatoS.O.
Mark SimpkinsN/a
Maritsa KoukarasWhile my experiance with East Penn went very well, using your website was not. I use it before and had no problems, but this time it was hard to navigate and it would change locations on me.
William KershnerBeth from the front office was able to provide multiple units with short notice. She was very professional and accommodating- I would highly recommend to friends and family.
Michael GolovachaWorst service ever, clear and seemingly purposeful risk to exposure of COVID 19... and all you offer me is a $50 reimbursement that is given to people for change of reservation. Comical, I expressed my concerns to the customer service reps and it's sad that this is what you came up with.
Jay FencelBeth at desk was very helpful and knowledgeable. Appreciate the service to pick up my rental truck at my storage unit, saved time and it was a great service and deal.
Shannon HerringThe lady who answered my call yesterday and checked me in today was very friendly, accommodating, helpful and prompt ... made this rental exceptionally nice and easy
Charles HochstedlerHave to check in on line then when you get there. Put in time you want your truck but it comes in at a different time. Rented a truck 2 times in the last 3 weeks. Had issues both times.
Susan LawlerThe manager Beth is very helpful and great to deal with. Companies need more people with her attitude.
DOUGLAS ZEPPENFELDThe truck could use some updating, it is quite a bit old. Also the pricing, while it appears to be fair, could be updated to match other, more competitive companies. The initial estimation of the rental was $75; if I would have known the final cost would have been over $100, I would most likely have chosen a different company with more flexible options for the same price.
Bill HenningerThe online system to pick up the truck was terrible. It took FOREVER and customer service took their sweet time responding. On top of that, after our truck was 1/4 way loaded I received a call from uhaul asking if the AC worked. We were already too far in, so we just dealt with it in 85 degree weather. The customer service provided by uhaul was appalling, and I now know that Penske matches pricing. I went with uhaul because I've used you guys before without issue, but in the future will be renting from Penske.
Crystal TigheAwesome new ten foot truck for rental, super clean, brand new with a back up camera. Adjusting outside mirrors by hand was do- able, once I realized I would not break mirrors by leaning on them to adjust up, down and sideways. It was great to have instruction manual in front cubby. Very user friendly! Representative at front desk of East Penn Storage was super kind and helpful! Merci.
Margaret A PattersonThe tow trailers should have a 2 inch ball not smaller, and no Jack being that it is extremely heavy . The woman was extremely helpful in Emaus. We were told that particular trailer needed a 2 inch ball that's what we had on our truck, however when we got there the trailer would not go on so we had to go back home to get a smaller ball!!
Alan Leadford Sr.My truck drop off location was changed a couple times. It would be better if it remained consistent.
Rachelle Dambmanvery nice easy to deal with
Clarence MaysAn overall easy and wonderful experience
quentin eshlemanUhaul as corporation I will never do business again with. Totally made me go 25 miles out of my way for a pickup when there are hundreds of trucks closer and I reserved this 2 weeks prior
David PetrozzoThis company provided helpful service and I would recommend this service.
JOHN MELCHIORThe truck was wet inside and had a leak in the roof which in turn got all of our stuff wet. Not happy.
Michael KastnerEverything went smoothly it was great. I was taken care of promptly and efficiently.
Christopher RuccoVery helpful staff
Elissa WaldronUnit was closed, no instructions were given for drop off location if they were closed
Tracy PerrinBeth was very nice. I could not download the noreply receipt the from home. I was able to download it a day later at work.
John DalmasI wasn't aware that UHaul measurements are not what they claim to be. I rented a 10ft truck and I got a 9ft truck. I made due with what I had but sure would be nice if I got what I paid for.
Linda LeeNothing against the location but it wasn't where I was supposed to pick up. Not only until I opened the app was I aware I had to drive another 15 miles out of my way to another location. Then I had to deal with the 1,5 hours of waiting for my documents to be verified because they weren't satisfied with my license and picture even though I made the reservation under my wife's acct. I then had to upload her info only to have to upload mine again before someone approved. Spoke to 3 different people all who were less then helpful and just kept transferring me. The last woman I spoke with did try but in the end didn't really help. Worst experience ever renting a truck.
David CarpenterVery nice, helpful, and personable. Great customer service!
ANDREW JANUSZAKHorrible customer service by employee named Beth.
ron rouseS.O.
DONNA PORAWSKIVery good, friendly, fast service at this location.
Daniel CucitiThere was no help hooking the trailer. The lady was very nice. She did a good job with the paperwork and seemed to know her job. It was a busy morning for her. The trailer was off the pavement so the wheels were stuck which made it difficult to attach to the vehicle by myself.
Russell RothThe roof was covered with snow and ice, and some kind of liquid was in the cup holder. Also, found out by accident that the one reverse light was out.
JOHN KOTCHMade the process a breeze
nick cohenCan't think of anything. Your operators are Friendly and helpful! Thank you!!!??
DOUGLAS MEASEAny thing to help
ABRAHAM HAGANOnly good things to say. The woman who checked us out w the truck was especially A+ helpful and efficient.
richard hendryEasy check-in and return. I reserved the truck on line and it was very easy. I will come here again if I ever need to rent a truck.
susan westfallI feel I was overcharged!!! I only went 36 miles, not 50!! Almost fraud like
Debbie AndrewsDemonstrate basic truck instructions.
Tasha Desai