Worst service ever, clear and seemingly purposeful risk to exposure of COVID 19... and all you offer me is a 50 $reimbursement that is given to people for change of reservation. Comical, I expressed my concerns to the customer service reps and it's sad that this is what you came up with.Jay F.
Moving Truck Rental in Emmaus, PA at East Penn Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Emmaus, PA 18049
(at the PA Turnpike behind Daycare)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Emmaus, PA 18049
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Beth at desk was very helpful and knowledgeable. Appreciate the service to pick up my rental truck at my storage unit, saved time and it was a great service and deal.Shannon H.
The lady who answered my call yesterday and checked me in today was very friendly, accommodating, helpful and prompt ... made this rental exceptionally nice and easyCharles H.
Have to check in on line then when you get there. Put in time you want your truck but it comes in at a different time. Rented a truck 2 times in the last 3 weeks. Had issues both times.Susan L.
The manager Beth is very helpful and great to deal with. Companies need more people with her attitude.DOUGLAS Z.
The truck could use some updating, it is quite a bit old. Also the pricing, while it appears to be fair, could be updated to match other, more competitive companies. The initial estimation of the rental was $75; if I would have known the final cost would have been over $100, I would most likely have chosen a different company with more flexible options for the same price.Bill H.
The online system to pick up the truck was terrible. It took FOREVER and customer service took their sweet time responding. On top of that, after our truck was 1/4 way loaded I received a call from uhaul asking if the AC worked. We were already too far in, so we just dealt with it in 85 degree weather. The customer service provided by uhaul was appalling, and I now know that Penske matches pricing. I went with uhaul because I've used you guys before without issue, but in the future will be renting from Penske.Crystal T.
Awesome new ten foot truck for rental, super clean, brand new with a back up camera. Adjusting outside mirrors by hand was do- able, once I realized I would not break mirrors by leaning on them to adjust up, down and sideways. It was great to have instruction manual in front cubby. Very user friendly! Representative at front desk of East Penn Storage was super kind and helpful! Thank you!Margaret A P.
The tow trailers should have a 2 inch ball not smaller, and no Jack being that it is extremely heavy . The woman was extremely helpful in Emaus. We were told that particular trailer needed a 2 inch ball that's what we had on our truck, however when we got there the trailer would not go on so we had to go back home to get a smaller ball!!Alan L.
My truck drop off location was changed a couple times. It would be better if it remained consistent.Rachelle D.
very nice easy to deal withClarence M.
An overall easy and wonderful experiencequentin E.
Uhaul as corporation I will never do business again with. Totally made me go 25 miles out of my way for a pickup when there are hundreds of trucks closer and I reserved this 2 weeks priorDavid P.
This company provided helpful service and I would recommend this service.JOHN M.
The truck was wet inside and had a leak in the roof which in turn got all of our stuff wet. Not happy.Michael K.
Everything went smoothly it was great. I was taken care of promptly and efficiently.Christopher R.
Very helpful staffElissa W.
Unit was closed, no instructions were given for drop off location if they were closedTracy P.
Beth was very nice. I could not download the noreply receipt the from home. I was able to download it a day later at work.John D.
I wasn't aware that UHaul measurements are not what they claim to be. I rented a 10ft truck and I got a 9ft truck. I made due with what I had but sure would be nice if I got what I paid for.Linda L.
Nothing against the location but it wasn't where I was supposed to pick up. Not only until I opened the app was I aware I had to drive another 15 miles out of my way to another location. Then I had to deal with the 1.5 hours of waiting for my documents to be verified because they weren't satisfied with my license and picture even though I made the reservation under my wife's acct. I then had to upload her info only to have to upload mine again before someone approved. Spoke to 3 different people all who were less then helpful and just kept transferring me. The last woman I spoke with did try but in the end didn't really help. Worst experience ever renting a truck.David C.
Very nice, helpful, and personable. Great customer service!ANDREW J.
Horrible customer service by employee named Beth.ron R.
Very good, friendly, fast service at this location.Daniel C.