Customer Reviews for East Point Embroidery & Branding LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

I have rented uhaul before and have never had this experience before. the amount of hoops that I had to jump through just to rent a van was absurd. Then to be told that we can go somewhere else was so unprofessional. It felt like we were being treated like criminals. We were rushed because your representative stated that he had to pick up his child from school. Which really wasn't our problem. Then when we finally got the vehicle, there wasn't any gas in the can. The van was on E and the guy left before we could mention it to him. We barely made it to a gas station.

Évaluation :

5

Really good service.

Évaluation :

4

Unit was not clean in the cab nor the cargo hold. Mobile check in was not available and the unit reeked of Marijuana. The representative was nice.

Évaluation :

5

The quick location change did not afford this pick-up location enough time to thoroughly clean up the truck. I was rushing to leave town and accepted the condition. The overall professionalism of the East Point E & B, LLC, made a huge impact on me.

Évaluation :

3

Drop-off was after hours, so I can't make any assessment of the location's interior or the staff. The parking lot was full of potholes. The area seemed unsafe. The fact that it's an embroidery shop and not an actual Uhaul location could confuse customers: the only indicator being a key drop box by the door.

Évaluation :

5

Note that mobile check-in is unavailable for pickup. Must checkin during open business hours.

Évaluation :

2

The worst experience ever!!Never again,tried to charge me double the amount,I'll stick to the Uhaul on camp creek!!!Beware ,check all statements

Évaluation :

4

I am not sure but if you can be a little more prompt.

Évaluation :

5

previous client had zero gas, itd be nice to at least start with a quarter tank

Évaluation :

1

`Reservation somehow got changed to 7 instead of 7:30. Got there at 7:15 and was not able to complete check in till after 8. Equipment requested was not in the truck so had to come back at 10 to pick up the dolly and never got the pads because they were not ready. This put us very behind and ended up getting charged additional fees. This wasn't fair and owner yelled at me and never apologized for inconvience.

Évaluation :

1

Customer service representative is never there at the hours of business

Évaluation :

3

The key was missing from the lock box had to call the person at the shop cause he was not there when I got ahold of the truck the inside was dirty . Trash on cup holder .. The back was very greasy as if somebody spilled oil all over & made my stuff dirty when I arrived to my destination all my stuff was covered in whatever they spilled & made my floors greasy & stained my walls . The truck had no gas ..

Évaluation :

4

I was completely satisfied with the service I received from this U haul, I don't know if any improvements are needed.

Évaluation :

1

I was told mobile pickups were not available for this location, so I had to wait 2 hours to pickup my vehicle. I scheduled pickup at 10 am and did not receive a vehicle until 12pm. I also received the vehicle on Empty. Lastly upon returning the vehicle invalid mileage amounts were added, attempting to take over 200$, when I drove 40 miles. Location may as well be shut down

Évaluation :

5

Provide better signage to identify exact door location.

Évaluation :

1

I need my REFUND AND TRUCK WASN'T FEEL UP WITH GAS AND TRUCK WAS SO NASTY INSIDE

Évaluation :

2

truck was very dirty

Évaluation :

2

Inspect interior for issues and cleanliness before renting to another. Plaza was horrible uneven pavement and pot holes. No safety markings on step off ledge by drop box.

Évaluation :

1

When I dropped the U-haul off at what apparently is another business operation and U-Haul, the guy didn't check the mileage or talk to me. He just took the key. I am unclear on what I was charged for because they didn't check anything. Bad location.

Évaluation :

2

Truck couldn't go 40mph it was shaking. The truck was not clean inside or the back where you put things.

Évaluation :

1

The van was empty on gas when I got it. It didn't come with the blankets and I had to wait 20 mins to pickup the van and charged me for not filling up the tank.

Évaluation :

1

Not double charge them when they were already pre charged for the weekend. Check in your vehicles before someone gets hurt. And do better maintenance

Évaluation :

2

Had to wait for them to open truck had little gas did not like location not professional could not get equipment that should have been included in the rental of the truck.