Évaluations des clients Eastern Oil Inc
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Eastern Oil Inc
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john D. le
I think your charge of 89cents per mile is way too high given how spread out LA is. The Cost off operating that vehicle is NOT that high. In most cases just getting from the rental place to the pick up place is over 30 miles. Additionally there is no military appreciation discount? When most military members use your service for DITY (Do IT Yourself) moves? I feel like there should Be an inclusive 50 miles of you opt in for your insurance. Which is another grossly high charge. I paid more in insurance for one day that I do for a month myself. Your advertised cost of 19.99 is misleading. I will look for other options in the future.
Robert D. le
The van had a horrible smell that nothing could get rid of. I called multiple U Haul customer service number on Monday and not one could trade out the van for a new one. Would NEVER rent from you again and would NEVER recommend you. I will post on all social media sites what a crap rental it was.
andrea C. le
The gas charge was too high!
Robert L. le
I found that there was nothing that I felt need improvement.
Tamara E. le
Both the people I dealt with were totally excellent !!!
Maricel M. le
The clerk was helpful when i checked-out the cargo van.
Kelly S. le
They charged me for gas when it was clearly filled above where it was when I received it
dwight E. le
the van was absolutely filthy inside I was totally grossed out
Sonny R. le
I had reservation to pickup a truck on Sunday & the lady at the counter was being difficult to give me my truck since she said the truck rental is closed on Sundays. I told her i have confirmation on my reservation from Uhaul & she told me she doesn’t have to do anything. Going back & forth several times, she finally gave me the truck. POOR customer service!!!!
Allen G. le
Your new procedure stinks. I spent forever uploading the driver's license and at the end got no detailed invoice. I was told it would be e-mailed but it wasn't so I have no detailed receipt - only an amount on my credit card site. This is nuts. I rented many times last year when I moved and it was fine. This new procedure is a mess. I may rent through a car rental for a pickup next time. You are acting like you don't trust your employees.
MOSHA Y. le
The gentleman working there at the time was very nice. Great customer service skills
Ron O. le
STAY AWAY!! Turns out that these "satellite" locations have virtually no control over their inventory. AND, this place is not interested in taking care of you if they mess up. I had a reservation 2 weeks in advance for a van (and even stopped in to confirm 2 days before pickup), but when I arrived, there was NO VEHICLE, and the worker there shrugged and could only offer U-Haul's 800 phone number in response. I stood outside for AN HOUR AND A HALF talking with various U-Haul personnel, who, try as they may, could not locate an immediately available van for me. I would have been completely abandoned except, by luck, someone returned their van to this location early and I hopped in. Of course, it wasn't clean, but at that point, I didn't have a choice. I already missed my meeting time and had people depending on me. Unfortunately, THAT'S NOT THE END OF THE STORY. When I finally got the van, I asked for some kind of compensation, and the helper at Eastern Oil assured me that she entered in certain pricing codes that would give me some kind of discount. "Do I have to do anything?" I asked. No. I TRUSTED HER, foolishly, because when I returned the van, another woman was there with her and quite aggressively assured me that there was no code, no discount. The helper averted her eyes. So there I was, back on the phone with U-Haul, explaining the whole story. After 20 minutes, they made some assurances and we hung up. My payment was not to be closed out until this was resolved. However, 2 days later, I get the receipt in my email, that THE FULL AMOUNT was charged to me! And not even any discussion or notice, like they said they'd do! Unbelievable. I'm not a young man, and I must say that this was the worst customer experience I've ever had. Coming and going. So simply put, STAY AWAY!
Dennis S. le
Overall, vehicle was maintained mechanically. However, an exterior wash was needed.
Robert C. le
Friendly service and easy rental process
Christina R. le
Interior could use cleaning. Staff are friendly. Would’ve been nice to know it was a gas station not a uhaul center
Kateherine I. le
I tried the mobile app check in for the first time. Unfortunately there was some glitch at the pickup location so I had to check in all over again. Don't think I will do that again. The back of the truck was very dirty and should have been swept out.
Stacy O. le
Stephanie was a dream to work with. VERY efficient!!!!
Lee N. le
Close, simple pick up and drop off, and friendly folks at the gas station! Truck was easy to drive and decent gas mileage. Couldn't be any easier.
Rebecca L. le
Attendant had to reenter info I already pre-entered online. Time waster.
Natalie D. le
One of the guys who helped me was incredibly friendly and helpful, although I've forgotten his name. Such an asset to the company! Ashley, the manager, also helped tremendously in smoothing out some problems. She too is wonderful. Thank you!
Christine T. le
Great customer service!!!!
Drossos K. le
Honest prices and no hassles. Incredibly easy pick and drop off. Thank you!!
Michael W. le
Excellent people and location BUT I reserved a hand dolly, they had NONE. They never told me until i was there to rent the truck. How do you move with No Hand Dolly??? U HAUL Corporate »»STOP TAKING RESERVATIONS YOU CAN NOT KEEP! Send your locations hand dollys!!!
jai C. le
Had a good experience overall
Vanessa G. le
Whole experience was 100% above average experience!!! everyone was very helpful.
ron C. le
Transaction was quick and fast. Everything was properly explain to me, Agent was very nice and kind and considerate. A pleasure to do business with.