Did not have right equipment that I requested which made the move a lot harder & slower. Also U-Haul did not have ramp which was very inconvenient
Desiree C
Eastern Oil Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Woodland Hills, CA 91367
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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I hope this message finds you well. I am writing to share my recent experience with your car rental service. Unfortunately, it was far from satisfactory. Upon receiving the vehicle, we found it to be extremely dirty and emitting a strong, unpleasant odor resembling that of a decomposing body. This condition made it impossible for us to utilize the car effectively, especially considering our scheduled commitments. Due to these issues, we returned the vehicle to the designated location earlier than originally agreed upon. I kindly request that you review your vehicle inspection and cleaning procedures to ensure that such incidents do not occur in the future. Maintaining the reputation of your esteemed organization is crucial, and I believe addressing this matter will contribute to upholding the high standards your company is known for. Thank you for your attention to this matter. I look forward to your prompt response and the necessary actions to prevent similar experiences for future customers. Regards Amir Neishaboori
AMIR NSakib was courteous and friendly. However, I believe he attempts to care for too many customers at the same time, while on a personal bluetooth call. He had no knowledge of the truck's basic workings, its year or model, or an owners manual. With 2 10' box trucks on premises, he would not allow me to book the newer vehicle. My move was from Topanga Canyon to Box Canyon, and my son was concerned for my safety based on the truck's condition. I neglected to check the back when I returned the truck, and realized I'd left my blankets. The gentleman working Sunday morning assured me that they were there and that I could pick them up any time that day. I came by midday, and Sakib had rented the truck out (again, the older, dirty one when the newer one appeared to be available) without checking the back, so my blankets went with the new customer. He told me the customer "took off" before he could check. At pick up and drop off, Sakib continually interrupted our transaction to assist others in line. I happily obliged the first several times, but after over half a dozen, I became impatient, which I regret. He then offered to give me the gentleman's phone # (is that legal... ?) and told me to call and ask for my blankets. The gentleman was already on his way, and the blankets were in the box, so all worked out. But I am sorry to say, it was not a pleasant experience.
SAGE KThe truck was dirty inside box and cabin. Equipment we had rented and. Charged with was not there. The gas station attendant was excellent Perfect gentleman.
LEONOR GTruck was very dirty on the driver sides and back full of plaster dust which I had to take to self car wash to clean
BEHZAD H