Customer Reviews for Easton Tire
(U-Haul Neighborhood Dealer)

173 évaluations

9561 Cordova Rd   Easton, MD 21601

(410) 443-0768

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat-Sun: 9:30 am–4 pm

Services dans cet établissement :

Pour nous contacter

(410) 443-0768

9561 Cordova Rd
Easton, MD 21601

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat-Sun: 9:30 am–4 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent customer service!

ZACH D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W 
Évaluation :
2

Parking was limited, vehicles and trailers parked all over the place. U-Haul called me and advised to drop off at this location, so I did. I was told by an employee there was nothing else I needed to do for the drop off. I opened the U-Haul app after I left and found I needed to take photos so I had to turn around and go back. Also I expected a credit for returning trailer 2 full days early.

Colby T 
Évaluation :
1

The dispatch should have known better than to change my pick-up location to another U-Haul Facility who did not open 2 hours after my intended pick-up time. Nobody was there when I was scheduled to pick up the trailer early in the morning. Manager had to come in which caused more delays on my schedule. They were still helpful. Also very challenging to drop off the trailer. It required multiple maneuverings just to back the trailer into the original spot.

Ramon D 
Évaluation :
5

Received updated trailer hitch. Placed hitch over tow bar and released the lever. That was it, trailer was hitched. Next, attached hook & cable to each side of tow bar body. Finally, plugged in three pin trailer light harness. That was it. Less than two minutes. No chains, no mess, and no fuss. Five Stars ⭐️

Harry H 
Évaluation :
3

The woman at the desk was very helpful and friendly

Thomas D 
Évaluation :
5

Very good experience

GREGORY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B 
Évaluation :
5

The pickup was prompt. The paperwork was already done since it was completed online. The unit was clean, well serviced and worked well. I'll def use this location again. thanks erh

Edward H 
Évaluation :
2

Terrible facility and environment. Looks like a salvage yard, not any kind of professional service business. Does U-Haul ever inspect its franchisees? I simply cannot do business with the company any longer.

David V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna S 
Évaluation :
3

Was not open during posted open hours

STEVEN E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara L 
Évaluation :
5

A larger operation location for display and return equipment.

Terrance B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L 
Évaluation :
1

Make the truck available at the time it was reserved. Not hours later

NICK A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron R 
Évaluation :
4

Better parking at this location.. our truck we rented was almost blocked in by whom ever dropped their rental off.. I thank god my husband was with me.. He was able to get the truck out with no issue. He's driven tractor trailers for years… I should of video..

Kim A 
Évaluation :
5

Rien

patrice f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L 
Évaluation :
1

No phones, no computer. Woman at counter told another employee that she sent the check for the phone bill. It was very troublesome.

Lloyd D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin t 
Évaluation :
5

The equipment is great!!! U HAULS computer system not so much. Have talked to other renters and the general consensus is a lot of time is wasted with hold time and delays at all aspects of renting. If they upgrade their computer system they would be Five stars!

Robert L 
Évaluation :
5

Make customer aware that they are going to be charged $20 to drop off at this location.

Nycole M 
Évaluation :
2

Not use them anymore. Place was dirty and nasty

JASON T 
Évaluation :
5

These folks were super helpful, and I appreciate their patience with our vehicle challenges.

tiffany h 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ted k 
Évaluation :
3

I was greeted warmly and they got me proceswed and on my way quickly. The 5 x 8' trailer was traded up to a 6 x 12' yet, but that did not pose an issiue for me. Best Wishes to my friends in Easton.

Scott J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Percy S 
Évaluation :
1

Employees had very bad attitude also not inviting when you walk into the building. I had to ask after a couple minutes of staring at the Employee if they were busy and got a very negative response. Never asked me once if I could help. Also the place has cats in the front lobby with cat food and water bowls all over the place. The place smelled and they also smoke cigarettes inside the building. I would not recommend this location to anyone. This was my 2nd time there in the past month and I will no longer go to that location.

Eliu R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug C 
Évaluation :
2

They had no furniture blankets that I had ordered. The log in system was extremely slow, it took 23 minutes to process my online reservation.

Rickie W 
Évaluation :
1

The inside of the building smelled of excessive cigarette smoke and was not very clean. I was there for over 30 minutes at pick up time due to the computer freezing and they finally call someone over the phone and proceeded it that way. I had to give additional information since the person over the phone did not have my drivers license in front of them such as a contact if I did not return the trailer, where I worked including a number for them. I think this information was unnecessary. I returned the trailer the following day around 310pm left at 320. I realized around 5pm that I may have left my prescription glasses there. I went back to see and they said they had thrown them away because they found them in the parking lot and they didn't want them to flatten a tire? They threw them away in the outside trash vs inside. The ear piece was off, but it snapped back on and the lenses were not cracked or broken. They could have called me to ask if they were mine. I can't imagine that they had an excessive amount of customers in the 1 1/2 hours. Additionally, I was told to wear a mask to enter, but none of the employees were wearing them. I will not use this location again.

tammy m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee a 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kayla M 
Évaluation :
5

Excellent customer service!

Michael P 
Évaluation :
2

Throw back, smoke filled office space. I know it's an ole tire shop but I prefer the U Haul stores. When I went to back to find an attendant everything went smooth. Nice folks though, even with the cigarette hangin out her mouth.

Ken H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M 
Évaluation :
5

Quick service. In and out in no time. Thanks.

daniel s 
Évaluation :
5

Customer service was great!

Elizabeth S 
Évaluation :
1

The rental place was not clean and inviting. The staff did not seem to have much experience with the Uhaul computer system and had to call another dealer in order to answer their questions. It seemed they do not deal with too many rentals as part of their business.

JAMESCORY D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zachary H 
Évaluation :
5

Staff was very helpful and friendly

Sharon D 
Évaluation :
5

Quick, efficient service.

MARK S 
Évaluation :
1

The fact that I had to drive over an hour to pick up my equipment is a travesty. Once there, the man improperly attached the trailer, leaving the safety chains dragging (one chain subsequently fell off) and didn't know how to connect the lights, so I had to do that myself. Not happy with this experience.

MICHAEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M 
Évaluation :
1

I returned the unit a day early so I should get a credit back on the card used. Can you do that?

DAVID N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

susan w 
Évaluation :
2

The saleperson had little. Knowledge of the job. The truck had a broken mirror. Computer was slow to reboot. Had to use smart phone to trans act forms to fill out applications

Donald G 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F 
Évaluation :
3

Don’t have the trailers parked in the mud.

Eric E 
Évaluation :
5

The storage location was clean and the attendant was very helpful. the location where i had to drop the trailer at i let the person i did sweep out the trailer and she asked where i got it from and did they come out and checked and hook it up and i said nope. She wanted me to let you know about that. I will come rent from U-haul next time i need to rent a trailer or truck.

Robert V 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Linda R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

curt s 
Évaluation :
3

Get a new website designer! Nothing should be that difficult for either the customer or the dealer to navigate. Have you ever tried to use it? Totally unacceptable.

phillp d 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caleb A 
Évaluation :
3

Fix your stupid website

phillp d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald B 
Évaluation :
5

Buen humor del empleado.

abraham l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B 
Évaluation :
4

The equipment was clean and maintained but it was a very antiquated trailer.

Aaron E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
2

I would recommend this location for convenience. Employees very confused. Talked really negative with regards to other employees.

craig g 
Évaluation :
5

Nice people

kim s 
Évaluation :
5

It's all good!

russell w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda c 
Évaluation :
5

Working directly with the local vendor is the way to go. These guys were superb!!!! I had terrible experiences trying to reserve on line (could not accommodate my requirements) and reservation kept switching trucks and locations. Even calling toll free number was awful. Work directly with vendors. They are great. Forget doing it on line!!

Joni P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joann B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey P 
Évaluation :
5

Very friendly and helpful at this location

Karen H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCE G 
Évaluation :
4

Nice -- had filled out everything online, and so I was in and out in 15 mins

David B 
Évaluation :
5

Pleasant and easy. Thank you.

Jason B 
Évaluation :
4

The gas was not full on the truck when I picked up but was required to be filled when I dropped off. I drove 12 miles and put in $15 in gas. I am owed money back on this.

SUZANNE R 
Évaluation :
5

Staff was extremely friendly and helpful.

Terry W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S 
Évaluation :
5

Fast friendly service rusty and crew did a great job will use them again

THE T 
Évaluation :
5

Only thing I thought I reserved for Denton but last minute found out it was Eadton, but the person there compenstaed me so I was happy

Linda W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angelo d 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Regina C 
Évaluation :
4

My pickup location was to be e-mail loans in Millsboro Delaware yet I was sent to above location which was over 55 miles away each way and over an hour each way. Dispatch needs to be more aware of the needs of the customer.

thomas j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K 
Non les évaluations ont été soumises pour cet établissement.

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