Customer Reviews for Easy Move Financial
(Concessionnaire U-Haul dans le voisinage)

109 évaluations

200 1000 9 Ave SW   Calgary, AB T2P2Y6

(403) 910-1654

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(403) 910-1654

200 1000 9 Ave SW
Calgary, AB T2P2Y6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAWAI L. 
Évaluation :
2

Innacurate pricing, and when returning the vehicle, the mileage field wouldn't allow me to enter the correct mileage, so I ended up paying way more. As well as the long wait in the building when picking up, and the poor experience with our reservations being cancelled after already being confirmed, almost completely ruining our moving day

Devin G. 
Évaluation :
5

Please get more hand truck/utility dollies

Muhamaad Ali Sal K. 
Évaluation :
5

Well organized. Safe practices.

Niail Antony A. 
Évaluation :
1

Terrible experience!

Mehrnaz E. 
Évaluation :
1

1 I will not choose this location again. 2 I used UHAUL so many times in Kensington location. Very easy to pick up and drop key very comfortable. 3 when I pick the vehicle I didn't update on self check , because my mobile data got over . 4 when i drop (11,15pm 27-Apr)the vehicle my mobile switched off, so I can't able to take photos and upload the return self check out. Then I don't know the safety KEY drop locker number also. 5 my drop time is 9am 28-Apr ,again I reached to that location there office is closed at 8,5am 28-Apr, then I tried again one more time same day 8,56am to open the key safety locker. But can't able to open . 6 again I reached same day 10am to return my key. One of the front desk staff charge additional fee one day vehicle rent 20$. I request to cancel the extra charge. The staff says I didn't fill up the self check return online. So I have to charge. 7 when I picked up the time is 10,3am 27 Apr not even 24 hrs also , but I paid one day rent 8 so that's the reason I am not satisfied this location. Very very disappointed, thank you for your service.

dinesh K. 
Évaluation :
5

I showed up 10 minutes early to do the mobile pick up. Because I was early the information I was getting was that my equipment wasn't there and I should be getting assistance. I panicked and thought something was wrong with my reservation. I would recommend the information tells you to wait until your exact reservation time. Or else don't instruct people to go 10 minutes early.

Simone G. 
Évaluation :
5

Location description for in person check in should be easier to find. Location is on second floor of building. The front desk person was very nice and helpful.

Alex Ronnie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arla C. 
Évaluation :
5

This location is a hidden gem. A little hard to find, but once you're in, you're out. Easy peasy. Ty

Nicholas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moiz A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUWAFEMI A. 
Évaluation :
3

The Staff is very polite, friendly and helpful. the office seemed like it's in the middle of a renovation. The overall experience was positive.

Toshit S. 
Évaluation :
4

First time doing a full remote rent so it was a bit of a learning curve. The downtown location is convenient for me, but it took me a while to find the parking lot. The weather was awful, which made the online process difficult but I could have done it before I left home to pick up the truck. Would have appreciated an ice scraper in the vehicle for the windshield but I borrowed one from somebody in parking in the lot.

Fergal D. 
Évaluation :
3

I had a great experience with the customer service rep working on Sunday March 28th when I picked up my rental. The after hours drop off was very easy and convenient. I never received a final invoice in my inbox from Uhaul. I will be calling to inquire about this

Samir Q. 
Évaluation :
4

The word lock was SUPER stiff. Not sure how that could be improved but it was tough to navigate!

Jaimie L. 
Évaluation :
5

Great location, great staff. One thing to keep in mind is parking can be difficult in the area. The location allowed us to park for 9 $. That's reasonable considering you're right downtown.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clermont R. 
Évaluation :
4

-no ice scraper -low tire warning light was on

edwin James K. 
Évaluation :
5

Excellent customer service.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adedotun S. 
Évaluation :
5

The online check-in was troubling. However, the staff was very friendly, helpful, and customer centered. He made the things go well.

Jooyong J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taiwo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Alexander S. 
Évaluation :
5

Make sure that vehicle has enough windshield washer fluid for winter roads.

Param Vir S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alisa Q. 
Évaluation :
5

I guess unless you knew that they parked the Uhaul vehicles across the road, you might get confused if you came to get a contactless vehicle. Not that I had a problem...maybe if someone was from out of town. No gripe...lol...just an observation!

Paul M. 
Évaluation :
4

Please supply an ice-scraper and brush during winter weather. I had brought my own, just in case, and it was a good thing I did so. The parking lot that the vehicle is stored is not well maintained (not the fault of the location, but of the owner of the lot, Impark). There had been a large snowfall the night before my rental and the lot was *still* not cleared by the time I returned it in the afternoon. I would suggest that the location manager pressure Impark to do a better job or find a new location to park rental vehicles. The staff were very courteous and helpful.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio B. 
Évaluation :
3

It was confusing to figure out where to go, and the building was hard to find. The staff were really friendly, but it was hard to figure out how things worked without help.

Doris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

quick, friendly and efficient!

Jeffrey T. 
Évaluation :
5

Evwrything thing was top notch

Merridy B. 
Évaluation :
4

Signalisation

Emanuel Ellias V. 
Évaluation :
5

When I checked in, the receptionist was very friendly and helpful. When I returned the truck, the office was already closed. The owner was outside and offered to do my mobile check and was very helpful and friendly. I will definitely rent from this location again!

Donna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabien A. 
Évaluation :
5

The mobile pickup process was a bit confusing at first, but it was manageable. HOWEVER, the return process had issues. When I completed my check-in, the instructions to return the key said to put it in the drop-box. But this location had no drop-box, only a lock box that needed a key code. The return didn't display instructions for the return the same way it did for the key pickup. Thankfully, after a few attempts, I could guess the key code and put the key back. But that was definitely an issue for me. Please display the same lock box info on the return step! :)

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
4

Please clean your trucks before giving it to any customer

RASHID R. 
Évaluation :
5

Kevin was excellent! Friendly, professional and quick! It was a pleasure working with this him and I look forward to using this location for my future uhaul needs!

Cristian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor-David G. 
Évaluation :
5

Explaining the return app

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

It was hard to locate the office, there needs to be better signage to find it. I would've not known where it was if someone from the salon didn't show me because there is no indicators it's inside on the second floor.

Nadya E. 
Évaluation :
1

No key drop off, confusing dropoff parking, dont know who is working .

Gerald F. 
Évaluation :
2

The customer service was lovely and warm; I really enjoyed my experience with the staff. However, the location is so difficult to find and no signage. Also, there is a lockbox with a code to return you keys after hours. I was not given the code to the lockbox (or was not shown how to find the PIN anywhere). I was in the phone with Uhaul for over an hour after hours trying to return my keys.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROHAN MANJUNATH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
3

It was so hard to find parking on the street when returning the vehicle. Maybe provide designated return area in the parking lot across of the building like when I picked it up.

Stephanie H. 
Évaluation :
4

Very specific description of where the office is located! "Above Dixon's pub" or "access the building from 9th Street" would be helpful to email/text out with the confirmation as, when driving down 9th Avenue, it looks like the address doesn't exist.

Michelle M. 
Évaluation :
5

Quick, friendly and efficient.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

As per my second experience with this outlet, it was a great experience overall. Check-in and return went quickly and efficiently, and also the new office is looking better each time I've visited! There is a feeling of safety as well with respect to Covid19 as this outlet has several protective measures in place, including right at the door and also protective covering at the check-in desk. I was very satisfied overall, as usual. Would recommend this outlet to friends & family in the future

Graham Paul J. 
Évaluation :
4

It was a positive experience, however it's always stressful renting from uhaul... what marks are pre-existing... could I be charged for this??? Do I have to go over the vehicle with a magnifying glass? I sent a photo of the marks I saw at pickup, but they weren't even mentioned at drop off. Location is amazing. Je referais appel à lui.

Daryn W. 
Évaluation :
5

It's great to have Uhaul in Downtown finally, Very convenient location and friendly staff. Easy pick up and drop.

Nitin A. 
Évaluation :
5

Potentially THE most convenient renting location in Calgary. U-Haul should've had something right in the middle of downtown ages ago. Kevin and his team are fantastic. Will be renting again from them.

Nicholas Fraser R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwok F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwok F. 
Évaluation :
5

great self checkout experience

Denys S. 
Évaluation :
5

Quick process to pick up the cargo van

Gary G. 
Évaluation :
3

It would have been more convenient if the gas tank had been full.

Oliver B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srikanth V. 
Évaluation :
1

It took over 25 minutes to get the keys and leave the UHaul location. Even though I filled out all the information online when I reserved the truck. Then I was charged much more for what I was quoted.

Tracy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Mark R. 
Évaluation :
5

Nothing, agent was very helpful!

Terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Hong Ting L. 
Évaluation :
2

Took forever to figure out the location and the steps to pick up the truck. Would have been nice to get some advice when booking as we had to extend time and incur an additional cost. The guys at the location were friendly but weren't wearing any uhaul branded clothing so it was sketchy when they came to collect the truck back as they saw I was completing my drop off. I also do undstand why uhaul could confirm my information in advance so I wouldn't have to wait for them to call someone else? Overall it's not 19,95 $ a day as the price costed me over 100,00 $. Probably look for something else in future and won't recommend.

Shannon B. 
Évaluation :
5

This experience was phenomenal. I have rented from Uhaul each year for many years at several outlets around Calgary such as the Barlow or Kensington locations, and it is usually pretty decent. This new location just opened up, and is run by a pro. Even though the location is still somewhat under construction, the outlet manager ushered us in and got our paperwork and everything put through quickly and efficiently. We went out to do the vehicle walk-around right after, and then my partner and I were on our way. I was impressed at how he was able to handle us despite having to work with minimal office equipment set up (due to the ongoing construction) and answer all of our questions with ease. I would highly recommend this downtown location to anyone, and will definitely rent from this outlet again in the near future.

Graham Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas G S. 
Évaluation :
5

Always the best location. Worth the detour

Vilma B. 
Évaluation :
5

Very good customer service, explained bill like a professional, in and out quickly

Gary M. 
Évaluation :
5

Best Uhaul

Dondon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nader I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dung T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

Quick service , van was clean and excellent customer service.

Engielin Allarey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamala M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sen L. 
Évaluation :
5

Try having a dashcam for additional safety

Lalith S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

But a sign out front so you can find the place

Doug N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

peter T. 
Évaluation :
3

After a 36km trip in Calgary, the top-off of the tank required 16,53 litres of fuel which works out to 45,91 litres/100km. That is extremely high given that the city mileage rating for a 2018 Savana 2500 cargo van is 11 mpg or 21,3 litres/100km (https://www.fueleconomy.gov/feg/bymodel/2017_GMC_Savana.shtml). Based on the federal government fuel economy rating, my 36km trip should have only required 7,67 litres. When Kevin and I did the pre-rental inspection check, the fuel gauge was on the Full line. When I returned the vehicle, the fuel gauge was past the Full line (overfull). The return attendant, Daniel, has a photo of the console used for mileage purposes. So, the rental prior to my rental today did not properly top-up the vehicle and I paid an extra CDN8,86 $ in fuel. I indicated to the Uhaul attendant upon return that I would like to be compensated for this difference. Regarding customer service; the staff, Kevin and Daniel, were excellent. I am just not happy I am paying for fuel the prior renter neglected to top-up properly.

Marc K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth S. 
Évaluation :
5

After reading the reviews of a number of Calgary UHaul operators I selected the 3505 52 St SE Calgary location even though it was not the closest pick-up / drop off option. I was not disappointed... the costs and other details of the rental contract were clearly explained as well as the steps that would be taken at the end of our rental. The vehicle itself was spotless and in good running condition. We were a few minutes late returning the vehicle and were greeted by the pleasant, smiling manager who obviously "gets" the concept of providing service with the intent on gaining repeat business... I would not hesitate to rent from this location again.

Kevin T. 
Non reviews have been submitted for this location.

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