Customer Reviews for Economy & Co
(Concessionnaire U-Haul dans le voisinage)

183 évaluations

3900 US Hwy 190 W   Livingston, TX 77351

(936) 327-4793

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(936) 327-4793

3900 US Hwy 190 W
Livingston, TX 77351

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N. 
Évaluation :
3

When I talked to UHaul regional when I made the reservation, I asked if I would be able to do an after-hours drop off by myself (a woman) and they said yes. I also asked the same at the UHaul rental location when I saw how difficult it was for the employee (a man) to lift and move the tow dolly to attach it, knowing I could not physically detach and move it, and two employees told me yes. When I got to the drop off location and started the return process on UHaul.com/share, it told me to detach the tow dolly. I completed the return and tried to detach it, but I could not, and I did not want to get penalized for not doing so, and I did not know what to do. I tried to call UHaul customer service but the wait time was 53 minutes. It was almost 10pm at night. I thought about just taking the truck and attached tow dolly home and bringing it back during business hours to let an employee do it, but I realized the tow dolly could be considered “stolen” since I had already completed the return for that online. I ended up deciding to leave it there all attached and hope for no penalties. Also, the drop off location is VERY dark (with the exception of a porch light at the office) and there is no clear signage indicating where returning vehicles are to be parked. I had to make a “best guess” judgment and hope for the best. I did call when the business opened the next morning and explain the situation to the employee, and he was VERY helpful and understanding and did not penalize me, but it was a very frustrating drop off experience, and caused a lot of extra stress. I would definitely recommend a bit more lighting in the drop off areas, and certainly some signage that tells you where to park the truck.

JENNY S. 
Évaluation :
3

Drop off went ok, all remote with no one attending. Only disappoint, I was charged 12 $for additional mileage, not sure why? I followed the route I originally booked with no additional stops.

RONALD W. 
Évaluation :
5

This location remedied an online UHaul reservation. I made a reservation at the FM 1791 location. The reservation was accepted. That store did not have the equipment. So I had to locate the equipment and Economy & Co saved the day.

Thomas F. 
Évaluation :
3

I reserved my trailer weeks before my rental date. U-Haul contacted me the day before to tell me it wasn't available and I would have to drive 50+ miles away to get the trailer I needed. U-Haul added 3 hours and 100+ miles to my cross country move without any compensation or consideration…

Jeremy C. 
Évaluation :
5

Time for corporate to get their ducks in a row. I had my reservation two weeks in advance, and when I went to get a truck there were none available. How about some notice next time. If there is a next time.

Edward N. 
Évaluation :
2

The employee at this location is uninformed about uhaul and how the rates are determined. When I reserved the trailer I was never informed that the rental would be 184 $. I expected it to be the same amount that I had rented the trailer a week and a half ago -68 $. The employee did not ask for the location that I wanted to drop the trailer off at, he just picked a location. The trailer was dirty, full of screws, dirt, concrete/brick prices, plastic zip ties, broken plastic and dirt; I guess it was used previously to haul yard waste or remodeling waste.

CODY ADDISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice P. 
Évaluation :
5

This is my second time using this facility. The man is always helpful, courteous and efficient.

Ivan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE F. 
Évaluation :
4

I received a call asking where the trailer was 2 days before it was due to be returned on the 24th. I returned it in the 22 ND upon emptying, only to receive another call on the 23rd asking for the status of the trailer. A man unhooked it, and said I was good and I left. My email with reservation said return date the 24th. Very disappointed that I received a call on this at all. Will not use that place as a return if I need a haul again. I knew what my reservation said I am not sure why they didn't know.

STEPHANIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela L. 
Évaluation :
5

The trailer was dropped off the same day 2/6/2021 not the 7th that they say?

Ricky W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON T. 
Évaluation :
5

all good

BILL M. 
Évaluation :
3

All good

Ricky C. 
Évaluation :
5

Dropped off, after hours

Jon D. 
Évaluation :
4

S.O.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

You need to inspect your equipment better. My overall experience was completely horrible. I picked up a truck on 9/24, got it to my house only to find out it was blowing break fluid out all over my driveway. I had to have a tow truck come and tow it out. I was then sent to another location to get another truck of the same size and was told it was being sent out for service. I was then sent to a 3rd location and finally able to get what I should have already had at 8am. The entire time I'm doing this my movers were sitting at my house not able to do anything while I was getting charged for it. After all of this I had to pay them 2 hrs overtime and U-Haul still has yet to contact me on my complaint. Most likely will not ever use U-Haul again.

Arlen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon G. 
Évaluation :
4

Very helpful Representative loaded the appliance dolly into the 15' truck we rented. We've rented from this location before and have always had excellent service, this is why we went back.

Harlean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrolyn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
2

The attendant at the drop off location was not friendly or personable.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Explain that if you give deposit in cash that a check will be refunded. I wasn't aware of this.

Courte G. 
Évaluation :
5

Better than I could have hoped for! Awesome people working this location!

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim J. 
Évaluation :
3

We didn't do the drop off. The second driver did. This didn't give me an option to skip rating the second location. You should add that option.

Tim E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

Always fast and efficient service

Bill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

when we walked inside this trailer it made a squeaking sound and felt unstable and in need of work, otherwise it moved us well, no problems, we did let the uhaul (where we dropped it off when we were finished) know.

Louis B. 
Évaluation :
5

Personal excellent service and exceptional customer service. It just doesn't get any better than this location. Ten plus stars here. Thank you very much.

Keith D. 
Évaluation :
2

Was told that the return location was left 'Undecided'. Customer Service told me it was a location in League City. I specifically stated that I would return to a location in Dickinson. Customer Service informed me that rates double if not returned to the location specified on contract. I will consider other options next time.

Mark F. 
Évaluation :
5

Always quick and efficient drop-off

Bill R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Quick and easy drop-off

Dolores R. 
Évaluation :
3

Next time somebody run say call her collar make sure that they know that it will not hold a 2-ton truck before they run it

Janet R. 
Évaluation :
5

Drop-off was simple and quick.

Bill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vander B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mavis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

The employees were friendly and very helpful in locating the size trailer we needed as they did not have one on their lot at that moment.

HABITAT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY W. 
Évaluation :
5

Awesome folks. Very accommodating. We rescheduled twice. We will definitely use them again.

Curtis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
5

Smooth experience. Great service. No complaints.

Mabon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi L D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brandon K. 
Évaluation :
5

Great customer service was met outside Ask me if everything was okay and thanked me for using Uhaul. Thanks again George

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine N. 
Évaluation :
5

I wondered why they asked about mileage and should have asked. I guessed since I pretty much knew how far it was to the school we were delivering to. I forgot to take into account the distance from this store to the place where we were picking up the goods and return from there so was surprised at what we had to pay in going over the mileage. Maybe could explain that a bit to eliminate any surprises. Otherwise, everything was fine.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna T. 
Évaluation :
5

none

Jimmy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marney M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
3

We ordered a 20 foot truck but the pick up location we originally had setup changed without our knowledge and the 20 foot truck that was issued had problems and we were not informed of this ahead of time. We had to take a smaller truck and it took some time getting the prices set it to what we had from the website. Also our return location changed setting us up to be late in what we had to do after we dropped off the truck. U-haul needs to improve on their communications with their customers and also needs to set preferences with the customer not just what you choose. That's how you can help the next customer and me if I ever use you again

Brian B. 
Évaluation :
5

Amazing ladies!

anastasia M. 
Évaluation :
2

didn't even know who to talk to, some guy working outside said to drop the key in the box. no other instructions. if he hand't been there, wouldn't have known what to do. nobody would answer the phone. uhaul didn't give me the name of the business just the address

holly C. 
Évaluation :
5

Jay was efficient, professional, and friendly. Would recommend their location to a friend.

DEBRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

quick and easy

Phil K. 
Évaluation :
2

Wasn't too pleased with the difficulty in picking up the rental truck. It was Sunday. The location was closed. The 24/7 pick up info is not made clear to customer.

Jerome D. 
Évaluation :
5

original drop-off point was some 20 plus miles away from my house when there were at least 2 after hour drop locations within 3 miles. Was told it would cost me 200$ if I dropped off at a different location. Transferred me to traffic dept. & they approved the drop. Better attention to drop location based on Zip would be appreciated.

thomas M. 
Évaluation :
5

the staff were helpful and friendly, makes moving just a little bit less of a chore.

Donna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

They have 2 locations on opposite sides of highway I dropped on the wrong one they called me and took care of it Great service on the drop off

HENRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lupe B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan V. 
Non les évaluations ont été soumises pour cet établissement.

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