My drop off time was 4om. I got there about 3:55 and they were closed. I called the number on my contract and the MACHINE put me on indefinite hold. By now, I'm already frustrated after working all day to pick up my furniture in one town and unloading it in my house. I was tired and didn't need this problem. I didn't know what else to do but leave the trailer at the drop off location and go home. I figured someone would straighten it out. I paid over $100 dollars for a 1 day rental and didn't appreciate my drop off experience. I have a questionable opinion as to whether I use U-Haul again.
claudia C.
Economy & Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Livingston, TX 77351
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Everything was great! It was very clean and Mr. George was friendly and very helpful. He answered my questions very professionally.
Janet T.While the employee that helped us was very helpful, this location was very confusing for our tow dolly drop off. We could not find the entry on 190 to enter the drop off location and there were no signs. We noticed that both sides of the road seemed to be part of this business (looks like they sell sheds) and finally after doing a couple of u-turns with our 32ft. motorhome we saw a Uhaul sign on the opposite side of the road so we went there. I was told that directly across 190 (north side) was the correct drop off but they would allow us to drop it off where we were. She said it was up a dirt road and hill so it would be more difficult for us. This was the only Uhaul drop off location I had a choice of when placing my order online. I suggest calling ahead to discuss the location if this is your only drop off choice. They really need more signs and I think these businesses should call to confirm the order when it is placed so that these situtations can be avoided.
Dawn W.Excellent customer service!
David K.Excellent customer service!
David K.