Customer Reviews for Eddies Repair Shop
(U-Haul Neighborhood Dealer)

703 évaluations

813 Courthouse Rd   Stafford, VA 22554
(1 Mi W Of 95)

(540) 720-6141

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 720-6141

813 Courthouse Rd
Stafford, VA 22554
(1 Mi W Of 95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Eddies Repair Shop is amazing at everything they do!! Highly recommend them for all of the services they offer.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
1

Do not set me up a location that is closed and 25 miles from my home when multiple other locations are available.

Ike M. 
Évaluation :
5

Staff at Eddie's Garage was excellent and asked all the right questions to ensure I had the right equipment for the move. Top notch!

Tellis F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Easy pick and return . Good rates

HARLONDA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
1

Couldn't find the truck as it was hidden ALL the way in the very back of an automotive shop with TONS of cars!

Vasaga T. 
Évaluation :
5

The problem I have is that I pit in a reservation for a 26' truck over a month previously with another location. The day before my reservation that location said a 26' truck was not available. There was a truck that was supposed to be retuned to Eddie's Repair shop and they offered me a 15' truck. I called Eddie's about the return truck and they did not think it was going to be returned on time which it did not. Eddie's was great said that they had a 20' truck which the original location never mentioned. Beware U-Hauls system is terrible and make it very difficult to make a self move.

James K. 
Évaluation :
5

N/a

Rachel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
1

A U-Haul Employee sent me to a location for my one way trip from King George VA to Lynchburg but the truck she sent me to was only for local . This has been confirmed 2 times . This cost me $250. In hotel, food and labor costs . After many phone calls to Seth and Bryce they refused to reimburse me for the above added expenses

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
3

Vehicle was dirty - inside & out. The cab and truck bed were filthy. Sticky liquid all over steering wheel, less than 1/4 tank of gas in truck. Moving pads were dirty.

Michael D. 
Évaluation :
3

Reserved a 26' truck several weeks in advance and was given a 15' truck. The representative told me I had previously agreed to this switch but that did NOT happen. I was moving a 5 bedroom house and it would make no sense to rent a 15' truck. Very frustrating experience overall. I had hired movers on both ends of the move for 3 hours each but since the truck was so small they only worked for 2 hours before the truck was full. A waste of money for me. Also, this forced me to make 2 trips instead of one which increased the gas price for me as well as several hours of loading a second truck by myself. This review is not indicative of the pick up location, just my overall experience.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
3

I was charged extra for gas even after I returned the truck with the same amount of gas.

Stacy W. 
Évaluation :
4

I reserved my U-Haul a month before my move and chose a location close to my house to pick up the truck. The day before the move, I received a call telling me I would need to drive an hour and 15 min to the nearest location to pick up the truck. I didn't quite understand how if I had a reservation at a certain location, why the truck wouldn't be there. They did credit me the milage though. I also had reserved a storage unit at a certain location too. when I got there, I was told they didn't have space and sent me to another location. Again they were accommodating but I had specifically reserved the space at the first location with the reservation.

Nicole O. 
Évaluation :
1

Broken equipment rundown equipment and was overcharged and not refunded.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERLYNN M. 
Évaluation :
5

I rented an appliance dolly and it was sitting there waiting for me when I showed up easy pick up...easy drop off... thank you for good service.

Roger T. 
Évaluation :
3

The pickup experience could be a smoother. Mostly related to the app.

John W. 
Évaluation :
4

Location of the uhaul trucks in the lot was not very convenient I was concerned with being able to maneuver between all the other trucks and cars. Would be helpful if the rental was moved towards the exit before pickup.

Bridget L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan E. 
Évaluation :
4

Make key pickup in same area as uhaul. Have to drive between the two to confirm the code on side and then go get the key and then go back to the truck to confirm condition and mileage

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
5

They where friendly and very helpful. I truly appreciated their assistance, and being so close to my new home. I would definitely recommend them. This was a very Stressful move because of being affected by Covid 19 that caused me to need to relocate their candor and support truly touched my heart. And the way they Teamed with another Uhaul location at Pet Smart was truly a God Sent! I want to Thank both Uhaul locations. That why I have Never Used anyone but Uhaul for my Move! Excellent Service.

SHIRLEYMARIE L. 
Évaluation :
4

Wonderful.

Mesfin G. 
Évaluation :
5

Thank You for your excellent service!

Bernard R. 
Évaluation :
1

Had to walk too far to get truck in the back of a lot full of salvaged vehicles. The office was not the best nor were they organized. The truck had less gas than what they said. After bringing the truck back two days later they called me and said the truck was still showing out.

Rodney M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Tammy was excellent great, nice, very honest and professional. I had to change dates around and she worked with me on that. She called back when she said she would. Keep up the good work

carol H. 
Évaluation :
3

This location was a little challenging when picking up the truck. The truck was parked in the back with a trailer with a flat tire parked fairly close to the truck. I was a little worried about getting a nail in our vehicle because there was a lot of debris in the parking area. We picked up the first truck at Pets Plus which was our preferred location.

Stephanie S. 
Évaluation :
4

Inside of truck was clean Good customer service provided

Kelly I. 
Évaluation :
1

This is one of the most horrible experience I have had. If I had a choice I would not use5 your services. 1st the location I was sent to did not have the option of getting the keys after hours. Last time I checked 12 AM was after hours. I had to wait 55 minutes to speak with a representative only to have to drive 1 hour to pick up my vehicle then wait another hour to get the keys. I had to provide 4 contacts in case I don't return the vehicle. Who would want to steal a uhaul not only do you call these individuals at a late hour but refuse to have an alternate process when no one answer after 12AM. Needless to say no compensation was given for my inconvenience. At this point I don't even know if I received the $50 credit I was promised.

Omica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASIRVIN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene C. 
Évaluation :
5

Usually these trucks are checked for cleanliness and with pictures. Not sure how this slipped. Overall, Eddies Repair Shop was very professional and friendly. Truck was in great condition almost new.

Jamil G. 
Évaluation :
5

Keep up your good customer relations

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

call ahead for confirmation of online booking, and call after you returned to ensure they received the paperwork and truck returned

Steve C. 
Évaluation :
5

Great experience Thank you!

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah P. 
Évaluation :
5

I had some difficulty with the live verification.

Mir Mohammed A. 
Évaluation :
1

24/7 pickup didn't work, 1800 Uhaul on hold for 4 hours total, never answered, location is dirty, number for a rep should be listed on the location if 1800 uhaul isn't available due to heavy call times, no offer for any reimbursement for hours of lost time

TIMOTHYSCOTT C. 
Évaluation :
4

Uhaul changed drop off location after agreement. Not appreciated. Also charge increased from $85 to $113 with no explanation. Overall charge was reasonable.

Tommy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kierra F. 
Évaluation :
3

Truck was piece of junk unsafe to drive specially for a one way trip. Mileage was low but still wasn't well maintained.

Usman H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRENEMABLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lachanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYNNKAY H. 
Évaluation :
1

The customer service was terrible! This is completely unacceptable service, I feel I was discriminated against when I showed up to pick the truck up and when I returned it, this is by far the worse UHaul experience I have had! Improve by doing your job without discrimination. I will never use this location again and I would not recommend it to anyone!

Zavian G. 
Évaluation :
5

Everything went perfectly. From the first call to reserve a truck and later calls for information. The staff at Eddies Garage were very helpful. Je les recommande fortement. 

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelvin J. 
Évaluation :
4

Has nothing at all to do with the location, the issues I had are not their fault. Uhaul canceled my order, could not reschedule my order online and then it took 4 phone calls, waiting over 30 min on each call to finally over two hours later getting some that could help me get my reservation rescheduled. A 6 pm pick up turned into a 9 pm pick up. Absolutely awful experience with the uhaul company.

Daniel F. 
Évaluation :
4

Staff was awesome. Very helpfull and friendly.

Rickie E. 
Évaluation :
5

Fast, easy and clean. Absolutely no complaints. We would 100 % recommend this location for future renters.

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
3

Was double charged for a one-way trip.

Brian B. 
Évaluation :
5

A lot of fun to deal with and really helpful to over the road furniture movers that need a place to park their trucks if I wasn't going to retire I would use them all the time in the area but who knows I've said that before

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNESTNORMAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

area where trucks were parked, open and easy to access. But around lots parked cars that could cause hazards to driving to this area. I had no problem, just ensure no obstacles are in the way. Everyone very professional and helpful at Eddie's.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Customer friendly, professional. I had a great experience.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy W. 
Évaluation :
3

No power steering so somewhat difficult to turn. Also air sounded like it was coming in the passenger door so sounded like it wasnt shut tight....

Janella T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
2

I uploaded my drivers license a few days before picking up the truck and was asked to repeat this in the app. i accidentally enter them in the wrong order so it would not authorize me to move forward. The items i ordered to go with my truck were not inside the truck. I had to go into the office to get they keys, give my license and request the blankets and dollies. Only one dolly was set out despite requesting two different kinds. All in all, not a fan of the app. I won't use it again.

Patricia S. 
Évaluation :
5

The group at Eddies Repair were friendly and very helpful. I plan on going back when I need a van to pick up some furniture that I'm going to purchase. The folks at Eddies are the best!

nathan R. 
Évaluation :
5

Experience was wonderful! Staff was TOP MOTCH! Friendly and knowledgeable. Thank you for everything!

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayed A. 
Évaluation :
5

Best customer service I've seen in a very long time.

chavock W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

The service was professional and friendly.

Nicole K. 
Évaluation :
3

It was unclear as to where I could park for an after hours drop off. Parking lot was very dark. Neighbor came out and told me I was parked on his side of the parking lot. Difficult entrance with a 26ft truck and car hauler behind it. No where to turn around.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

They are VERY efficient. In and out in 5 min. Thank You! Don Stein

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis N. 
Évaluation :
1

The auto trailer that was rented was located in an area that was difficult to get to due to it was continuously blocked with customer cars. I had to go back inside to get someone to move the cars so that I could get to the trailer. Then I had to go get an employee to come out and hook it up. The employee excuse was they were short handed. Their whole setup needs some re-organization. I will not be renting from that location again nor will I recommend them.

Kenny W. 
Évaluation :
1

Get a qualify customer service representative to attend to customers

christian A. 
Évaluation :
5

Having someone bring the truck around would be a great thing or having it closer to the front entrance

Ashley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM M. 
Évaluation :
5

Excellent service

Devin B. 
Non les évaluations ont été soumises pour cet établissement.

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