Have clearer signage on where to park the U-haul for people coming in after hours. Staff that was at the associated business was helpful though, so it worked out fine.
Anna M
Eddies Repair Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stafford, VA 22554
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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When I tried to do the online return I had to do it over 8 times. My phone lost service in the area and I have a picture of the miles I was rated for. The return time said 6pm snd the area was already closed. The fuel start that I got was in the middle of 3/4 and half, but I had to fill the tank to 3/4 for only driving 21.9 miles. There was damage in the top front driver side that was also visible on the inside of the truck. I should be able to fill up for the amount I used and not over the amount. And I hope to be reimbursed for the 28.1 miles I did not drive. A maintenance guy in the location told me if the app isn’t working well I should just leave the key and I should be fine, so that is what I did at the Dropbox.
Christopher CThis experience was a disaster from the start. I could not get the app or the website to work which made me late for pickup. when i called for help the woman was rude and told me its because you are late. i explained to het that i would not have been late had the app worked. we had to go in my phone and delete my search history and all kinds of other things to get this to work. She was able to help me the process started for the pickup we said our goodbyes. the app tells me the key to the truck is attached to the back of the truck after checking the truck assigned to me and several others the key was not there, so because i am familiar with this location i went to the front of the lot and checked the building.... woohooo!!! there were the lockboxes so i attempted the the combination code given by the app i could not get the lock off checked all the others just to make sure maybe the lock mixed up none of them worked.. i actually found three men working in the garage and they all helped me try to get the lock off but we all failed so i called back again and had another long wait time but the gentleman that helped me was wonderful, and was able to help me and i was able to get the lock open. this lock was extremely hard to get off. this whole ordeal took 3 plus hours making me late for everything,, the location needs to be updated by uhaul that the keys are not on the back of these trucks and to also not blame the customer when your app and website are not working properly. This was a horrible experience from uhaul not the location, the location was clean and the trucks are easy to find but the customer service and uhaul experience needs work.
Crystal CBarely had any gas, less than 1/4 tank. Had to fill up before I could even start my trip.
Jason WDrop off on a Saturday was tough. I called on Friday to make sure it would be okay to drop off after hours. They said that it was fine, but upon arrival, there were no signs or instructions that told me where to put the trailer. It ended up being back behind the building, behind a bunch of cars and things. A sign with instructions by the main door, or an email in advance, would have been much better.
DUSTIN B