Two thumbs up, this location is awesome and a pleasure to work with. We only had a minor issue which was that we were charged for not refilling the gas tank even though we did, so had to follow-up with a phone call, but they rectified it right away.
DORI J.
Customer Reviews for Eds Affordable Automotive Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The furniture pads and furniture dolly on my reservation were not in the truck and the only solution given was to drive the truck to another location. Considering you charge by the mile and I had movers on the clock waiting for me to arrive with the truck. Not a great resolution to the issue
Adam A.Thanks! Friendly service for pickup. Easy drop off. Like using the app. Like how easy it is to call and adjust rental if you don't have time for app. I rent several times a year, different trailers. Good value
MICHAEL P.Tight parking lot. Hard to navigate. Otherwise great and friendly staff.
SAMER N N.Trailer had a strong gas Oder. I told the person hooking trailer up and he said well the person before me must of had a motorcycle in it. I said I was going to move a couch and it would make the couch smell. They didn't offer a resolution. They only had this one trailer and no one else in the area had one. I didn't think you f it till now but they should of offered me the next size up, at no charge. I used two cans of Disinfectant spray to mask odor. This renter should check the equipment when it is returned. Obviously they didn't. They didn't open the door to check prior to me taking it and fortunately I opened and checked very poor service at best
RONALD J.The truck I ordered was not at the site when i went to pick it up. The business owner said it was nearby and when he called that other site had already rented it. How can this happen. I booked this 3 to 4 weeks prior. He ended up renting me an open trailer and i had to make 3 trips to complete my move.
Mike S.Fix your vehicles! I want a full credit I have a oil stain in my driveway because of your vehicle!
kevin D.We used the ride share. It worked great.
Dwight H.Merci encore!
Sharon L.I was charged for insurance that I did not ask for and was charged for 78 miles when in fact I went 18. I never even met with a person at Ed's affordable because it was closed and the normal dealer I go through did not have the truck so my reservation was moved to Ed's I am very upset and I am disputing these charges.
Jody B.The trailer was very difficult to remove from the car when being dropped off.
Diana W.Worst experience ever. The truck that I reserved was unavailable, so they gave me the next size down. As a result, I had two round trips rather than one. Double the mileage, gas, and hired labor. Instead of a $600 move it went over $1200. Never again.
Roger E.The folks at Eds were great! I called them last minute after driving 20 miles to my uhaul pick up and being told “we dont know where your truck is…we've been calling them for two days.! How about calling me and letting me…So I dont waste my time! I was told by the uhaul person that she would call me one way or another…nothing…I looked on line later that evening…Ed's had. 26' one way…i called…he's one mile from our location…within an hour i was back home loading the truck for our move.im gonn say that its best just to call direct! Eds! There great! U-haul online sucks,,,look at my return review…thanks Ed! Would highly recommend your services including car repair!
Pete H.the right side mirror was loose and my trip was very dangerous, I was alone in the truck and not accessing the right lane was an almost impossible task, I almost had an accident because of the problem with the right side mirror of the truck!
Bruno S.I want to thank Jason and his staff for an above and beyond service. I will be using this location again. We were very pleased with their assistance.
Brenda T.The whole experience was handled professionally and promptly. Very satisfied.
Edward B.These guys are great to work with!
DEAN G.I tried this location due to high ratings. Jason helped me check out and check back in. He was friendly and efficient, plus did all the "heavy lifting" to connect and un-connect the trailer to my vehicle. I received my email receipt within minutes of returning the equipment. Although this uHaul is further from my house than several others, they are by the far the best to deal with and will rent here in the future.
MICHAEL S.Le meilleur
HOWARD L.Ed is a good guy, very pleasent and helpful
FRANCISCO A.Provide some guidance on using a personal I-Pass transponder when driving through tolls in one of your rental vehicles. I did not know if this could be done and I looked into this. I found I could add the license plate of the vehicle I rented from you onto my I-Pass account and designate that the registered plate would only be active for specific hours over specific days. This is good to know for my future rentals too, and your customers would benefit from not having to wonder whether this is even possible.
John S.Everything was great, the team was friendly and kind, and the process was easy.
Karen M.Ed always provides excellent service when I need to rent a van or truck.
Matt W.Make sure the gas tank is full when we pick up truck
James S.Excellent
HOWARD L.Very helpful. Have rented from there twice now and always great service
Sharon L.JASON AND ED ARE ALWAYS SO HELPFUL AND ALWAYS TRY THERE BEST IN HAVING A TRUCK AVAILABLE FOR US EVEN ITS A LAST MINUTE REQUEST!! THANK YOU BOTH FOR ALWAYS DOING GOOD BUSINESS WITH THE Kenneth Young Center. MYRIAM
SHERRINE P.Very happy with our experience
Jason E.Nothing to improve. They came out and helped me unhook and were very friendly and helpful. Will go back and see them again.
Daniel S.Super helpful and friendly, easy and efficient. I will come back for sure. Great selection, surprised me.
Jason F.Give Ed's Affordable Automotive more advertising! They were great! Effecient, courteous, making sure my move was complete with any needs.Thank you for having such a great friendly place to go to for my move.
Jeanine M.Good Experience
Brian D.Very friendly staff.
Margaret S.I did not receive an appliance dolly which was very inconvenient and slowed down my whole move. I didn't have time to run around to other Uhaul stores (which were probably closed on Sundays anyway) to get one, as the customer service person suggested. This should be noted UP FRONT to the customer if one is not available.
Kelly V.Nothing - great experience. Will use the 421 S. Vermont St. Palatine IL location next time I need a rental.
Michael D.The truck was dirty and smelled so bad of cigarette smoke when I received it that I had to keep the windows open. I still was coughing the entire time. I returned the truck at the same gas level as when I received it but the dealer still charged me for 2 gallons of gas. I did had a spill in the carrying part of the truck that I did my best to clean up. I expected to be charged a fee for that but they charged me $100.00. I rent multiple times a week and the most I have ever been charged a cleaning fee more that $25.00. I suggest renting from a cooperate store. They keep the vehicles clean and don't look for ways to make extra money off their customers.
TERRY M.On time . Very professional service
DANIEL W.Not much room for improvement. Everyone at Ed's was really great and I will most definitely.be going back there when I need help!
DONALD B.I WAITED 2,5 HOURS TO GET MY TRUCK BECAUSE SOME DUMB ASS PARKED IN FROM OF THE DRIVEWAY. EVERYONE TRIED TO HELP BUT WHAT COULD THEY DO, JUST HAD TO WAIT FOR THE PLACE TO OPEN.
Jeffrey L.Absolutely nothing.
Albert W.The total that I paid came out more than the estimated price which as given to me. I was an hour late to return but I also went under the mileage so how am I going to be charged $20,2 more than the estimated price.
Yo Seph L.We dropped off after hours
Shatrel J.Always friendly and helpful
Van P.Friendly crew.
Robert L.Everything was great.
Sharon O.Great customer service!! They know their u-haul inventory and confirm u will get what you ordered well in advance when other locations offer only 48 hours notice and it might be an inconvenient pick up location! Thank you for giving us piece of mind with our move to the East coast! Book without hesitation
Julie A.Above and beyond helpful service! Customer service was extraordinary!
Angelena D.The hidden fees are ridiculous. I never would have rented had I known how much you'd end up charging.
Jesse C.Best customer service
Michael C.The requested dolly that I paid for was not in the truck upon pickup. Otherwise, wonderland experience!
Kenna S.Two things: 1.) The windshield had a crack that was across the width of the entire window. Normally, I would have not taken a vehical in that condition. 2.) Your Published rate of $19,95 is very misleading, because the 0,86 cents per mile is very high. 0,3 cents is high, and that is what Penske charges. Good way to get a customer, but a bad way to get a return customer.
JAMES W.Truck was very clean but the Truck pulled to the left. Possibly needs the wheels alligned.
Sue P.