Évaluations des clients Eds Affordable Automotive Repair Inc

Great customer service

They did a wonderful job working with me on pick up time, since my reservation was changed!

My second rental at this location. Good service.

Just a great overall experience.

Just please clean trucks before renting. I had a great experience with Ed and his team.

Made my reservation for virtual pick up for 7:30am (before the site opened) drove there and followed the directions to get the truck only to get an error message saying we weren't able to do it that way and had to wait 2 hours for the site to open. Called your customer service and waited on hold for over 30 minutes. Never actually ended up getting through to anyone. Super annoying because we had to re-drive back out to the site and set our day back by 2 hours. The people at this location were wonderful and made the overall experience with Uhaul slightly better. Both gentleman were very nice and had us on our way quickly.

This was an A+ experience. The gentleman renting to us went above and beyond. Ensuring we had direction to our destination and even looking it up for us. The van we rented was very clean and a very comfortable ride. Highly recommend this location for your rental needs.

The owner and employees at Ed's Affordable Auto are always very courteous and professional. I'd highly recommend them and I have...

The dolly was not included. I needed that. I was also charged

Quick, easy, polite and helpful

It was after hours but there was a worker there to tell me where to park.

Great friendly customer service.

the Problem is the whole experience was Pathetic I ordered a Trailer on line it was Not at the location I reserved, which changed Ed's , worked with me to work out the time issue, But I ordered a dozen moving Blankets and got None , I got a 2 wheeler instead I want a refund for the moving blankets that I Did Not get I am Not happy....

Nothing to improve, everything went smooth and self explanatory from the app.

Front desk assistant is friendly. But the truck was less maintenance. I picked up the truck and park in front of my house for loading. It took few hours to load all my furnitures in the truck. The engine couldn't start due to total dead battery. I called to this place and I had been told to contact Uhaul road assist team to solve the problem. I supposed the people from where I picked the truck will send me a battery. Because my house just 1 mile away from them. Unfortunately, I have to wait roughly 1.5 hours for the road assist team to come. It ruined my plan and cause several friends waiting for unloading the truck at my new house. Instead of doing nothing but wait, I asked help from my neighbor to jump the battery and start the engine. Before I leave I called the road assist team to bring the new battery to my new house. You know what I had been told? I had been told since the engine started the road assist team won't come. They CANCELED the assistant. Who know whether the truck can be ignited after we unloaded. Fortunately, the truck run as last. But the service was so bad. Really bad experience. Uhaul doesn't care their customer at all.

Contract was quick and easy, truck was is good operating shape, people were very pleasant to deal with.

Cannot think of anything that would make this a better rental experience. Efficient, cost effective with no surprises.

They can put more sign like uhaul park or return truck park etc

Very easy rental process. Access to lot also easy for the 26' truck.

Great service and attention.

none

Ed was great, but your "on-line pick up system" leaves a lot to be desired. We tried to pick up at 7:20, waited an HOUR for the system to "review" our documents, then received an email saying it was cancelled because we did not pick it up. Great idea, terrible execution. We called the 800 number an sat on hold until the facility owner opened (9:00), who thankfully was able to fix.

Ed was very helpful. I would positively call him again. Thank you.

This was my third experience renting with Ed and his team, and they have been great to work with!

Billed me for gas even though I returned it with more than I received it with. Emailed them with photos showing that was the case as well as the receipt for the gas and they didn't bother to respond.

Nice experience

The location owner was fantastic, but the U-Haul system was down & took nearly 45 minutes to check in to the system. This delayed my pickup time & the rest of my schedule. This had nothing to do with Ed or his location, it was all on U-Haul.

Both guys were super friendly and helpful. My reservation was processed quickly and I was given a good explanation of the trailer. I would use again in a heartbeat.

new truck, great experience

Fabulous to work with

Excellent customer service!! Ed really was great, I would definitely rent from Ed and this location again!!!! The trailer was in good condition too!! Great rental experience.

I drove the truck a considerable distance in rainy weather and there was a water leak in the "Mom's Attic". You should check the weather seal in this area. Otherwise, no problems with the vehicle.

I just wish the truck rental was closer to my house. Crystal Lake is 10 minutes away. Ed's Affordable Automotive was in Palatine, a 45 min. drive each way. Thank goodness we allowed enough extra time before the moving help labor was to arrive to load the truck.

Great experience and service

Very helpful and friendly

with all the junk cars in the way there is no room in the parking lot. they have to park some of the rentals out on the street. for a place of business it looks like a junkyard

Staff was very nice and professional

The attendant was very accommodating!

Great customer experience, easy guys to work with, very accommodating

Service was courteous and straight forward.

Mechanically, the truck was in poor condition. Exhaust leaking into passenger compartment, power steering was clearly not functioning properly. The storage compartment (box) leaked, my furniture got soaked. Bad experience. I'll have to try Ryder next time.

I would like to see some kind of a tongue lift on trailer. It is too heavy for one person to lift. I had to lift the trailer with a floor jack. Your agent had to lift it with a forklift! For crying out loud, put the same crank lift on the 6x12 like you have on a car transport trailer!

This place was phenomenal!

The only issue, but it's a big one, is that I had a confirmed reservation for pick up on Saturday June 8 at 8:30 a.m. I arrived at 8:20 a.m. to find the location doesn't open until 9 a.m. on Saturdays. U-Haul should change its database to reflect this so as to not waste a customer's time.

Easy and convenient