Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)

963 évaluations

1400 Liberty Rd   Eldersburg, MD 21784

(410) 552-1615

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm

Services dans cet établissement :

Pour nous contacter

(410) 552-1615

1400 Liberty Rd
Eldersburg, MD 21784

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I looooved driving the truck. I loved it so much I'm going to rent it again this week.

Victoria S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan R 
Évaluation :
2

The counter person just checked me in and gave me the keys - he. Ever said there'd be a text on start-up. The storage bed was dirty. It said there was a half tank of gas - more like 1/4-3/8. My order included a dolly - nine on the truck

Dan N 
Évaluation :
5

Friendly experience were I rented the U-Haul

THOMAS N 
Évaluation :
4

I didn't know how to respond to my feedback so I decided to provide feedback based on my second experience of the same rental. I picked up my initial truck on Friday afternoon- great customer service. On Saturday morning, we drove to our first pickup location and the truck's back door was jammed and would not open. After several attempts, we realized we were not going to open it. I returned back to the rental location and fortunately, there was a second truck for us to use. Again, great customer service, great truck experience, and great customer service upon return. The first truck had several issues thinking back to it. The passenger and driver doors didn't close completely and the brake system was quite jarring. We really appreciate the follow-up customer and service and would most definitely rent from this location again. Merci.

Homero B 
Évaluation :
5

The van I rented was spotless and perfect for the job I had. It was a bargain and used U-Haul for many many years. Carroll Fuels was very nice and great customer service. Highly recommend this place and rent with U-Haul.

Elizabeth C 
Évaluation :
5

The best customer service so far. Great job..

TAOFIK O 
Évaluation :
5

Lower price

howard s 
Évaluation :
5

Only one thing, when I returned it I'm going to pay in cash and I forgot to bring extra $100 bill. I asked the guy if I can go to my truck and come back in 10 minutes to pay. He refused and said he can't do it because other people did it and walked away. I told him I understand but he have my card with I authorization amount, I offered to leave my DL with him but he refused and I have to use my card. This is not the first time I'm renting from this place and I'm using U-Haul all the time. They were super good and nice and I don't want to get him in trouble just want to send as feedback that needed to be more trusted in multi repeat customers and specially when you have my card was no reason for it.

Lavi C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan P 
Évaluation :
5

Quick and smooth transaction when returning the truck.

Howard S 
Évaluation :
5

S.O.

Patricia C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy F 
Évaluation :
5

Quick and easy drop-off of the rental truck. Thanks for the great service with my truck rental return,

Howard S 
Évaluation :
5

Smooth transaction for the return (drop-off) of the U-Haul truck rental. Thanks Eldersburg Carroll Fuels for the great service.

Howard S 
Évaluation :
5

you can't.

william m 
Évaluation :
1

This location did not have my reserved truck. I had made my reservation days prior to reflect the help I had for my move. I came a hour after my pick up time and the attendant told me he was actually about to call me because my truck was not back yet and he did not have another truck available for me. When he called the people who had my reserved truck, they said they would not be back until after close. He said I could come back the next morning and take a truck that was open until 3pm. Unfortunately, I did not have help lined up that day so that made my whole move harder. Overall, I was just really disappointed in the whole experience here. I would not make a reservation or use this location again. I definitely would not recommend this location to a friend. I get that things happen, but I just felt like this was unprofessional.

Alexandra S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven S 
Évaluation :
5

Great drop of location - staff very helpful

EDWARD A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE C 
Évaluation :
4

Price per mileage is pretty steep

Joseph S 
Évaluation :
5

Can’t think of any they’re doing fine

william m 
Évaluation :
5

The van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.

rebecca b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L 
Évaluation :
1

U-Haul sent me a 600$ fee 2 days after I returned the truck

RASEAN A 
Évaluation :
5

Carroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.

ERIC T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william m 
Évaluation :
5

Keep up the great work!!!

Anthany W 
Évaluation :
5

bon

penny r 
Évaluation :
3

The truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.

Eric T 
Évaluation :
2

Snow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.

Vaden S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olayinka O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan W 
Évaluation :
5

Dennis was amazing.

Edward C 
Évaluation :
5

Very simple and easy drop off and check out.

Kenny D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elliot A 
Évaluation :
5

Easy and convenient, great service!

Meghan M 
Évaluation :
5

I rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie

Bonnie L 
Évaluation :
5

N/A. Experience was very easy.

gregory r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S 
Évaluation :
5

Easy - pleasant staff - thank you!

JAMES O 
Évaluation :
5

Nothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.

Donna W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff d 
Évaluation :
1

Rented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.

Jieun I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph B 
Évaluation :
5

Reserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.

Denis P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank l 
Évaluation :
5

THE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS

joseph g 
Évaluation :
1

I don't blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.

JASON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia F 
Évaluation :
5

Customer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.

DRUCILA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nduka U 
Évaluation :
5

The folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.

Troy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C 
Évaluation :
5

The morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!

Jaclyn M 
Évaluation :
2

Read above

Macario A 
Évaluation :
5

Rien

William G 
Évaluation :
2

Terrible terrible

Macario A 
Évaluation :
4

The lady in Salisbury was very helpful, pleasant, and knowledgeable. Very rare these days.

Constance G 
Évaluation :
5

Excellent

Maged S 
Évaluation :
5

Mobile check in was too complicated and took too long

William S 
Évaluation :
5

The guy at Carroll Fuels in Eldersburg MD was awesome. He didn't stress over the fact that I was 30 min past the due time and did my check-out while on the phone with someone with a UHaul question. That's exactly what I need: timely service and low-stress

Nicholas B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID T 
Évaluation :
4

improve your web site to make it eaiser to use and understand.

Stephen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason l 
Évaluation :
3

Charged for double the miles I put on the vehicle. I would like an area manager to contact me please.

TONI P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W 
Évaluation :
5

very helpful and profesional as well.

Amanda U 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cintamani R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S 
Évaluation :
5

Excellent service à la clientèle. They are very helpful and get you on your way in minutes. This is my third rental from this location.

Sean N 
Évaluation :
4

It was fine. The guy was very friendly.

David W 
Évaluation :
5

Great experience and helpful staff.

Sean N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERENCE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Na

JULIUS N 
Évaluation :
3

U-Haul changed my reservation from my original location to this location, 25 minutes further away, without telling me. I received no email, phone call, or text message. I found out when I showed up at my reserved location and they told me they had no record of my reservation. The location manager told me it's best to call ahead before pickup because you can't trust U-Haul.

William M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin D 
Évaluation :
3

I had to return my rental to the same location which caused an extra 25 miles to my bill. I should have been allowed to return the rental to a location into the area which I moved to.

Valerie M 
Évaluation :
5

It was super quick getting in and out. I appreciated that!

Rachel M 
Évaluation :
3

No one helps unhook the trailer and I damaged my vehicle getting the trailer unhooked.

Jack L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie v 
Évaluation :
5

Excellent

Maged G 
Évaluation :
5

Good experience. Easy to pick up and return the trailer. Merci!

Joseph J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris d 
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