Very nice gentleman when picked up and very nice lady when dropped it back off Thank youFrank G.
Customer Reviews for Eldersburg Carroll Fuels
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Eldersburg, MD 21784
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.FUNGISAI M.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.PATRICK C.
Le client n'a pas laissé de commentaire.Stacey B.
Le client n'a pas laissé de commentaire.DENISE J.
The gas system is stupid. Its impossible to know when you have filled up to half a tank, and to not credit for the overage is just dumbMATTIE B.
Perfect service and great truck. Couldn't have asked for more.Jacob J.
Le client n'a pas laissé de commentaire.Suzanne M.
Le client n'a pas laissé de commentaire.TESS B.
Le client n'a pas laissé de commentaire.Donna W.
Good service, but after spending a lot of money over 200 000 $for 2 days and were not able to drop the keys in the night drop box was a little inconvenient because I didn't have time to comeback since I had to work early in the morningcesar R.
Everything was great. Everyone was very kind and helpful.Donna C.
Don't change and embrace the team at your location.Gustavo P.
Le client n'a pas laissé de commentaire.john P.
Le client n'a pas laissé de commentaire.Donna M.
Truck should have been cleaned, there was a pair of used surgical gloves on the dashboard. There was about 14 used furniture pads not folded in the attic of the truck. There was an opened bag of furniture pads with 2 unused ones. The furniture pad bag was empty and left open. The hand truck was loose from the clamp. Besides all of that it went pretty smoothly.FRANK H.
There was 2 items inside the truck that I didn't ask for, and those items, a wooden pallet and an old hand truck were taking room to put my furnitureJose M.
Le client n'a pas laissé de commentaire.Alexis M.
Excellent service rental with ease and kept my reservationtina B.
Make sure the equipment requested is in uhaulMadalaine W.
Le client n'a pas laissé de commentaire.Craig L.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Michael J.
The interior was full of tobacco from previous renter, not cleaned. I blew out entire back so it was clean when I returned. I checked it out with half a tank, and filled it, returned with 7/8 of a tank. I should have gotten a gas credit for leaving more than I took. Thanks- Pat FullerPatrick F.
Picking up and Dropping off was quick and easy. Attendant was courteous and helpful. Cargo Van was clean, and in great shape, no problems at all.Garrett K.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.Darryn S.
The mobile app wasn't working to upload new pictures of the vehicle.Jelny J.
Le client n'a pas laissé de commentaire.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.vinnie D.
Le client n'a pas laissé de commentaire.Sarah G.
The place was great. And the attendants were very helpful. I would highly recommend them to anyone whom asks. Thanks for helping my move be easier, quicker.Elizabeth E.
Make sure the location has all the items the renter is renting, i.e. hand trucks, etc.Wayne J.
Really nothing.. with on line check in everything was completed quickly when I arrived to pick up my van.Lee G.
Le client n'a pas laissé de commentaire.JP A.
Le client n'a pas laissé de commentaire.CHRISTOPHER SHAW M.
Customer service was great, but reservation process was a mess.SPENCER S.
Le client n'a pas laissé de commentaire.THOMAS D.
Jeff(?) the onsite customer service rep who assisted me was outstanding. Great experience!Douglas O.
Check-in was very informal but also very easy.Lauren G.
The truck was dirty. It wasn't full of gas when my husband started the truck and yet the ticket stated that it was. My husband doesn't walk very well and couldn't go back in the dealer to tell them. Then come to find out, they didn't explain anything about the drop off location not being manned and needless to say, we dropped the keys in the drop box before we realized we needed to figure out an app and take pictures of the truck to prove mileage and cleanliness etc. Not an easy thing for elderly to figure out and maneuver. Had we known we never would have dropped at this location.KEVIN R.
Le client n'a pas laissé de commentaire.Chris S.
First, Uhaul changed the pick-up location to one 40 miles from where I planned to pick it up on the day before my pick-up day. I spent 45 minutes on hold (in two different calls) before one glorious representative fixed it. Then, the pick-up location mixed up my drop-off (210 miles from where I planned). When I called to have them fix it, they had no record of my rental. So, I called the main number and spent another 25 minutes listening to your hold commercials before a representative fixed it. Hire more representatives, pleaseErick S.
Le client n'a pas laissé de commentaire.ewan T.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Thaddeus R B.
Personnel at drop off location were not following proper COVID safety precautions. No employees were wearing masks and they had taped shut the Uhaul key drop-off box, which required me to hand the key to the attendant inside. This was supposed to be a contactless process.Chris P.
I had reserved the rental truck at this location based on the on-line information indicating they had the truck size, furniture dolly and hand truck I needed as apposed to a closer location not having the equipment. When I picked up the equipment they did not have the hand truck and when I checked with the other location they had everything but would not rent me the hand truck because i didn't rent the truck from them. This is not good customer service.WAYNE J.
Le client n'a pas laissé de commentaire.Kyle K.
Le client n'a pas laissé de commentaire.Tom C.
Great service and the store employee was very professionalJASPER H.
Not anything that I can recommend; process works fine. I have used it many times in the past, but as I get older I think I will now leave it up to the kids to carry on the "tradition".KENNETH S.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.JOHN G.
Somewhat difficult entering the gas station but overall experience positive.Barbara K.
Le client n'a pas laissé de commentaire.Joe F.
Le client n'a pas laissé de commentaire.Allen D.
Le client n'a pas laissé de commentaire.eddie E.
Le client n'a pas laissé de commentaire.Evan W.
Pros: Fulfilled last minute rental request Size of truck was perfect Easy location to pick up/drop off truck Loved the online registration Cons: Asked for pads however they were out of stock Thanks!!!Edward P.
Le client n'a pas laissé de commentaire.Matt F.
Le client n'a pas laissé de commentaire.Ossie T.
Le client n'a pas laissé de commentaire.Ron C.
It was easy to check in with the App!Victoria N.
Le client n'a pas laissé de commentaire.Ossie T.
Le client n'a pas laissé de commentaire.Christopher V.
The workers at this location were incredibly nice and helpful!!!Wendy M.
Le client n'a pas laissé de commentaire.Jaime S.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.PAM P.
Le client n'a pas laissé de commentaire.Tristan P.
Location was great, but the vehicle ran rough and the "check engine" light stayed on throughout the trip.John T.
Le client n'a pas laissé de commentaire.linda B.
Le client n'a pas laissé de commentaire.SHAWNN B.
I did early check in online but when I arrived I had to go through the entire process in store. The truck had trash in it, mud on and around the wheels and dirt and debris in the hauling area. Requiring extra cleaning so I wasn't charged for someone else's mess. When I returned the truck, the female clerk told me I was going to have to take the truck somewhere else because they didn't have room. A male clerk came out and said since I rented there I would leave it there. The fact I could've said okay and just went somewhere else is a problem. Good thing for his availability. The clerk in the morning was friendly and the evening was good and bad. Because of the hassle I'll say an average experience.joe B.
Vehicle promised was not available. Specifically called to make sure it was. Arrived and they admitted they had rented it to others earlier that day. Waited 25 minutes to return vehicle because guy behind counter couldn't leave register to verify mileage, etc.William M.
I always return to Carroll Fuel in Eldersburg for my truck rentals even though I have moved. The guys are so friendly and helpful.Nancy Z.
Not a recommendation but needs mentioning. The rental was not ready at the time promised. The facility went out of their way to secure a replacement.Bill W.
Le client n'a pas laissé de commentaire.alexander R.
Le client n'a pas laissé de commentaire.Tom K.
The person that rented the truck before I rented it used it for a landscaping project and it had leftover dirt, mulch and leaves in it that I had to sweep out before I could put my furniture and bedding in it.Edward K.
Very pleasant experience. The young man who helped us was polite, professional, and very knowledgeable. Fortement recommandé!Timothy K.
The guy there was very helpful. It was a super easy process thanks to him.Megan A.
This guy knows his stuff on the ball. Needs a promotion.Gary R.
Le client n'a pas laissé de commentaire.Tom R.
Jeff was great He knows what's going on. Very positive and accomaditingGary R.
Le client n'a pas laissé de commentaire.William B.
The trip was accompanied by the lingering fear that something would go wrong on the way, but nothing did. I greatly appreciate the care and maintenance that goes with making that so!!James C.
No one contacted me when the trailer would be ready for pick up.thanks to Carroll fuel they took control and went and picked up the trailer and brought it to their station. The last time I had to drive over an hour to pick it up.time is money!Gary R.
Le client n'a pas laissé de commentaire.JAMES F.
I was told I would pick up at a different location and found out on the day I wAs to pick it up, that it wasn't there!!! Had been stressful planning the trip and this was the last thing I needed. I was told I would get a call from a supervisor and never did. The â€œnewâ€ location where I picked it up was good, but uhaul scheduling dept.needs some work. From what I hear this is quite a common situation with uhaul.Kimberly B.
Inform the customer as to what the size truck will accommodateWilliam B.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.AURIE B.
Le client n'a pas laissé de commentaire.Brian R.