Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)

999 évaluations

1400 Liberty Rd   Eldersburg, MD 21784

(410) 552-1615

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm

Services dans cet établissement :

Pour nous contacter

(410) 552-1615

1400 Liberty Rd
Eldersburg, MD 21784

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L 
Évaluation :
3

The windshield had a crack in it they were unaware of. In addition I was over charged I rented the truck to pick up a ladder that would not fit in my car My total drive was less than 8 miles I was billed for 40 miles when I returned the truck The attendant said they would speak with the manager and get back to me I never heard from them The next thing I knew I get billed more for my deposit for the excess mileage I'm gonna reach out to my credit card

james b 
Évaluation :
5

Friendly and helpful staff made this rental experience painless. Equipment was clean and serviceable as advertised; no issues. 5/5 stars!

Russell N 
Évaluation :
3

The experience was inconsistent with expectations. The app told me to look for a lockbox but there was none and I had to ask the attendant for the key. The blankets I rented were not in the vehicle and I had to ask for them. The app was very finicky and would not let me submit pictures of the condition of the truck at pickup. It also took quite a long time for an "agent" within the app to approve my application before I could take the vehicle, which seemed backwards since I had already submitted all my information beforehand, and the whole process delayed my timeline by at least 30 minutes.

George G 
Évaluation :
1

When we picked up the Uhaul it was on empty. They also have me the wrong reservation and wanted me to return the truck after I had fully loaded it with my belongings. Then the app didnt work so I had to pay over the phone. I would never use uhaul again.

Grayson M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul C 
Évaluation :
5

I like this location and hopping to get always a safe and in safe condition a trailer for my needs. When I rented a trailer at this time. I found that the trailer was not clean enough, I found many screws and nails that can make a damage tires of my ATV. I cleaned the trailer by myself before load my ATV. Another problem was with a jack handle. The plastic handle was missing and was hard to adjust a level without a plastic knob.

Denis P 
Évaluation :
4

Staff are very experienced, helpful , and friendly.

ROBERT B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edmund P 
Évaluation :
5

The pick up and drop off were very smooth. The gentleman that handled our reservation at the lot was excellent.

cathy a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica E 
Évaluation :
3

Truck sounded a bit rough at start up. Location also a smoke shop...so some interesting smells and individuals in the store.

PATRICK L 
Évaluation :
3

The location is a mini-mart and getting assistance to load the trailer onto my truck took about 15 minutes. Its no one's fault, but for convenience purposes, its not a good location. On the other hand, when I picked up my trailer hitch at the U-Haul store in Owings Mills, Md, the location was clean and the service excellent.

Marc A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PATRICIA O 
Évaluation :
5

Hire more Jeff's. He was outstanding and provided great customer service.

Marvin B 
Évaluation :
3

A gas station should have gas.

Charles I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B 
Évaluation :
3

We returned the U-Haul during open hours.

James m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elliot A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley A 
Évaluation :
5

Sooo much nicer than exxon in mt.airy!

Franklin k 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S 
Évaluation :
3

Make sure the gas tank is full for new customers. Tank was only 1/4 full. The pad lock of the rear door was so stiff as to be almost inoperable. A little lubricant should be applied. The dolly hold down clamp was tightened so tight that it could not be loosened by hand. It used a wing-nut which should not require a tool. This location did not have a ten-foot truck which is all I needed. I had to settle for a 15-foot truck at $10 a day more.

KENNETH W 
Évaluation :
2

The truck itself was fine and worked out great but the employee that was working at the counter assisting with the rental was weird, unfriendly/rude and as a female customer would never come back to this location ever again. Weird customer/ employee / friend hangout out inside talking about personal things. Needed to have my husband come in and deal with the male employee because it was creepy.

Kelsey B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth E 
Évaluation :
5

The guy behind the counter was super nice and made the process as fast as possible

Maxwell M 
Évaluation :
5

Friendly, helpful person who managed my reservation and even hooked it up to my van.

DRUCILA K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C 
Évaluation :
5

I looooved driving the truck. I loved it so much I'm going to rent it again this week.

Victoria S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan R 
Évaluation :
2

The counter person just checked me in and gave me the keys - he. Ever said there'd be a text on start-up. The storage bed was dirty. It said there was a half tank of gas - more like 1/4-3/8. My order included a dolly - nine on the truck

Dan N 
Évaluation :
5

Friendly experience were I rented the U-Haul

THOMAS N 
Évaluation :
4

I didn't know how to respond to my feedback so I decided to provide feedback based on my second experience of the same rental. I picked up my initial truck on Friday afternoon- great customer service. On Saturday morning, we drove to our first pickup location and the truck's back door was jammed and would not open. After several attempts, we realized we were not going to open it. I returned back to the rental location and fortunately, there was a second truck for us to use. Again, great customer service, great truck experience, and great customer service upon return. The first truck had several issues thinking back to it. The passenger and driver doors didn't close completely and the brake system was quite jarring. We really appreciate the follow-up customer and service and would most definitely rent from this location again. Merci.

Homero B 
Évaluation :
5

The van I rented was spotless and perfect for the job I had. It was a bargain and used U-Haul for many many years. Carroll Fuels was very nice and great customer service. Highly recommend this place and rent with U-Haul.

Elizabeth C 
Évaluation :
5

The best customer service so far. Great job..

TAOFIK O 
Évaluation :
5

Lower price

howard s 
Évaluation :
5

Only one thing, when I returned it I'm going to pay in cash and I forgot to bring extra $100 bill. I asked the guy if I can go to my truck and come back in 10 minutes to pay. He refused and said he can't do it because other people did it and walked away. I told him I understand but he have my card with I authorization amount, I offered to leave my DL with him but he refused and I have to use my card. This is not the first time I'm renting from this place and I'm using U-Haul all the time. They were super good and nice and I don't want to get him in trouble just want to send as feedback that needed to be more trusted in multi repeat customers and specially when you have my card was no reason for it.

Lavi C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan P 
Évaluation :
5

Quick and smooth transaction when returning the truck.

Howard S 
Évaluation :
5

S.O.

Patricia C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy F 
Évaluation :
5

Quick and easy drop-off of the rental truck. Thanks for the great service with my truck rental return,

Howard S 
Évaluation :
5

Smooth transaction for the return (drop-off) of the U-Haul truck rental. Thanks Eldersburg Carroll Fuels for the great service.

Howard S 
Évaluation :
5

you can't.

william m 
Évaluation :
1

This location did not have my reserved truck. I had made my reservation days prior to reflect the help I had for my move. I came a hour after my pick up time and the attendant told me he was actually about to call me because my truck was not back yet and he did not have another truck available for me. When he called the people who had my reserved truck, they said they would not be back until after close. He said I could come back the next morning and take a truck that was open until 3pm. Unfortunately, I did not have help lined up that day so that made my whole move harder. Overall, I was just really disappointed in the whole experience here. I would not make a reservation or use this location again. I definitely would not recommend this location to a friend. I get that things happen, but I just felt like this was unprofessional.

Alexandra S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven S 
Évaluation :
5

Great drop of location - staff very helpful

EDWARD A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE C 
Évaluation :
4

Price per mileage is pretty steep

Joseph S 
Évaluation :
5

Can’t think of any they’re doing fine

william m 
Évaluation :
5

The van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.

rebecca b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L 
Évaluation :
1

U-Haul sent me a 600$ fee 2 days after I returned the truck

RASEAN A 
Évaluation :
5

Carroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.

ERIC T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william m 
Évaluation :
5

Keep up the great work!!!

Anthany W 
Évaluation :
5

bon

penny r 
Évaluation :
3

The truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.

Eric T 
Évaluation :
2

Snow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.

Vaden S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olayinka O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan W 
Évaluation :
5

Dennis was amazing.

Edward C 
Évaluation :
5

Very simple and easy drop off and check out.

Kenny D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elliot A 
Évaluation :
5

Easy and convenient, great service!

Meghan M 
Évaluation :
5

I rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie

Bonnie L 
Évaluation :
5

N/A. Experience was very easy.

gregory r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S 
Évaluation :
5

Easy - pleasant staff - thank you!

JAMES O 
Évaluation :
5

Nothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.

Donna W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff d 
Évaluation :
1

Rented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.

Jieun I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph B 
Évaluation :
5

Reserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.

Denis P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank l 
Évaluation :
5

THE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS

joseph g 
Évaluation :
1

I don't blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.

JASON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia F 
Évaluation :
5

Customer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.

DRUCILA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nduka U 
Évaluation :
5

The folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.

Troy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C 
Évaluation :
5

The morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!

Jaclyn M 
Évaluation :
2

Read above

Macario A 
Évaluation :
5

Rien

William G 
Évaluation :
2

Terrible terrible

Macario A 
Non les évaluations ont été soumises pour cet établissement.

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