Customer Reviews for Eli's Mobil
(U-Haul Neighborhood Dealer)

117 évaluations

17011 Lassen St   Northridge, CA 91325

(818) 717-8594

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 8 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(818) 717-8594

17011 Lassen St
Northridge, CA 91325

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 8 h am à 1 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

very good service.

Sarkis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayk P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson N. 
Évaluation :
5

Natenk

gevorg D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Check inner tires before giving to new customer

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIN K. 
Évaluation :
5

nice guy

COREY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bo Sam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
1

The truck was pulling hard to the right. I was almost in an accident twice. I tried to take it back to the place I pick it up from but the guy there told me don't bring it back there or don't call him if I have any issues.

CHRISTOPHER R. 
Évaluation :
5

Steve the owner was very helpful and made the experience a breeze. You should have more facilities like this

Noel K. 
Évaluation :
5

Excellent service and product

Howard M. 
Évaluation :
3

The back of the van was extremely dirty when we received it. I was disappointed with the maintenance and cleanliness of the vehicle for what seems to be a very new van.

Owen F. 
Évaluation :
4

The original drop off location refused to accept the uHaul. This location was very helpful and friendly

VIKAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ellen L. 
Évaluation :
5

Steve the owner was very helpful and walked me thur everything !

kathy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romuald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARON Z. 
Évaluation :
3

No explanation of buttons in dash.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZOHRAB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY W. 
Évaluation :
1

Cheating is too much

GURGEN M. 
Évaluation :
5

Good, fast and friendly customer service. Truck was a little dirty but worked fine .

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Last minute emergency need due to loosing my truck in a crash. They truly helped me.

SANTIAGO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

The app was not working at all. Photos were not uploading. I stayed there trying to make it work for 30 minutes. I was not able to return the van using the app. This location had to do extra work for me the next morning to check in the vehicle. Please fix the app.

Blaine O. 
Évaluation :
3

The truck stopped several times due to battery issues. I couldn't even move with this truck. Had to call road side assistance several times and they charged me for a extra day which for a rental didn't use?

MANNJOT B. 
Évaluation :
3

The vehicle was loud and anyone that rents it should have noise cancelling headphones. Definite issues with the muffler. My brother followed in his own vehicle and could hear it with the windows up and 3 cars away. Also, check engine light came on during the use.

MARTIN A. 
Évaluation :
3

DIRTY WINDOWS SMELLED LIKE SOMEONE SMOKED 10 PACKS OF CIGARETTES

MICHAEL F. 
Évaluation :
5

Talk to Uhaul about making sure the listed times online reflect the actual times people are able to pick up at this location.

Blaine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASUO S. 
Évaluation :
4

I was not happy that I was charged $10 for insurance. I am fairly certain I did not request this when I ordered the vehicle. Otherwise a very pleasant rental experience.

Bruce R. 
Évaluation :
3

Your mobile app is complete shit! Why even roll it out if it doesn't work properly all you're doing is making your customers mad. Your app froze up and your customer service rep said that the app didn't work properly that I had to go online through uhaul.com to complete this transaction. I wasted 45 minutes trying to figure out what was wrong before your representative told me that your app did not work properly. 100 % bulshit

DANIEL C. 
Évaluation :
4

Great place to fuel up before we return the truck

IMANI T. 
Évaluation :
5

Easy to schedule. Worked out great! 2nd time. We like this location.

FREDERICK B. 
Évaluation :
5

No improvement needed!

ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Thank you so much ^^

Kyungho C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JINOCARLO A. 
Évaluation :
3

All damage was not marked. Could not see truck body well. Don't like the app/smart phone customer service system. What if someone doesn't have a smart phone?

ALAINE K. 
Évaluation :
5

Everythng was seemless, customer service and professionalism was excellent. Merci.

DAVID F. 
Évaluation :
5

Staff was friendly and professional. Everything done on a timely manner.

SAMUEL M. 
Évaluation :
5

Please honor my online request to PASS on CDW when checking out the vehicle. It frankly pisses my off that I have to go through so many “No, I Don't Want” clicks to make a reservation, but to then have the first one added BACK to the contract, where I need to diligently look for it to demand again that it me removed, or be stuck (again) paying for something I do bot want and said I didn't want. This is the kind of shit that results in class-actual law suits.

GEORGE R. 
Évaluation :
5

The location was great but the uhaul website was not as user friendly as it could be and when I called uhaul to discuss what I thought was a billing mistake ( I was wrong) I waited 50 minutes on the phone. The person answering the phone was nice.

PHILIP M. 
Évaluation :
2

To far away from our location

bernard G. 
Évaluation :
1

I purchased 24 packing blankets and a dolly with my order. They didn't have these items and couldn't take them off the bill because each time I was there their “boss” wasn't in and that was the only person who could do the change. I had to go purchase blankets at Home Depot. I spent 45 min on hold with uhaul only to have the operator hang up on me after answering. Overall a stressful experience. 1 star.

Enoch J. 
Évaluation :
5

Continue the work well done 👍

ALICIA M. 
Évaluation :
5

Very happy, highly satisfied customer, highly recommend!!! Steve was very respectful, professional and extremely helpful!!! Also, thanks to Steve it was very easy to rent and return the U-Haul - 9' Cargo Van!!! Very, very convenient too!!! The Cargo Van was brand new, nice, clean and ready for my reservation. Very nice service and so easy to use the U-Haul rent service for first time user like me. Thanks again Steve!!!!!!!!!! Great Service!!!!!!!! Thank you all!!!!!!

constantin P. 
Évaluation :
5

Please fix the ramp it was broken and hard to slide back into place.

Raymond J. 
Évaluation :
5

Very happy

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gio T. 
Évaluation :
1

For some reason, my account was charged twice. I returned my vehicle on time, yet the next day you thought I still had it. I still have not received the refund for the extra charge and will be disputing this with my bank tomorrow.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
4

The van was not clean. It had several pieces of trash in the main cabin.

Raul O. 
Évaluation :
5

The recent software update that caused the manager to sit on hold for -6* minimum to finalize payment for the rental was infuriating, it this falls squarely on U-Haul and not the rental location.

George R. 
Évaluation :
5

The pick up and drop off was very easy and the van was perfect

Autumn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
4

The pickup and drop off was very quick and efficient. However, the lock on the rear door did not work and the Eli employee said he has asked his UHaul rep for a new lock several times. Summary, Eli's did a great job, the truck served its purpose, but the local UHaul rep needs to better support his/her outlets.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temma W. 
Évaluation :
5

Very nice service and so easy to uhaul rent service for first time user like me.

Yong Hoon Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario F. 
Évaluation :
5

Owner was courteous and helpful. I forgot one of the blankets and he let me come back prior to closing and return it.

curt E. 
Évaluation :
3

Location, eqt and rep were good...BUT I WAS OVERCHARGED!!! I was charged $14 for SafeMove that I didnt order. Also charged $5 for furniture pads that I didn't order. Told rep prior to signing contract that I didn't want either additional item and he attempted several times to adjusted it on his computer. However, I was charged for them anyway. I would like an immediate refund of this $19 (+tax) for the UHAUL internal error. M. Deet mikedeet@gmail.com 720-290-3222

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren M. 
Évaluation :
5

It is easy to move.

changhee L. 
Évaluation :
5

Brett took excellent care of us. I will highly recommend this place to anybody I know looking to rent a uhaul. And this will always be my go to place for truck rental. Thanks again, Brett!

Vera G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Nothing the gentleman was great!

Henry R. 
Évaluation :
5

Fees are outrageously high and it wasn't explained at all that we had to pay a per mileage fee AND we had to pay for the gas that was used. We would have filled up at the gas station where we rented the truck before parking it if we had known.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

art D. 
Évaluation :
1

I dropped off the trailer on Friday 10 May. Steve said he would log the trailer in. I was called Friday night by U-Haul asking where the trailer was. I explained it was already dropped off. On Sunday 12 May, I called U-Haul to ask status...still not logged in as returned. I called Steve Monday 13 May. He said he forgot. Poor service

john S. 
Évaluation :
2

When I dropped off the truck I was told i would be emailed (same day) with drop off conformation, got nothing. next day i stopped by, boss was not there (it was sunday), had to force the guy at the counter to take my name and reservation # to give the boss so he could email me my drop off conformation, still nothing, l had to call Uhaul direct to get what I was promised and needed, people on the phone could barely speak english.

Robert M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JIMMIE MATHEW B. 
Évaluation :
5

Thanks Stiv

Gary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy R. 
Évaluation :
5

Le service a été excellent. Here's a way you can improve it: Offer the customer a Haggen Dazs ice cream bar when he returns the truck sparkling clean. Either that or a Kit Kat. Oh, when you get a chance, watch EvolutionVsGod. Tomorrow's not promised for any of us.

JONATHAN K. 
Évaluation :
5

Everything was perfect. From pick up to drop off.

barbara S. 
Non les évaluations ont été soumises pour cet établissement.

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