No problem with the agent. My issue was with the "reservation". I reserved a truck and a appliance dolly. The location said they didn't have any dollies and had not for a while. Apparently, reserved means it's reserved if it's available on-site. Inventory of dollies is not tracked so it's luck of the draw. I spent the better part of an hour being passed around from national to regional to a scheduler and back to national before someone took the initiative to call another agent and have them hold a dolly for me. Again, my issue is not with either location I dealt with. Rather the problem is the reservation system and the runaround that cost me an hour when my schedule was very tight. How can we plan a move with any confidence if we can't count on the equipment being available?
MARK T
Eli's Mobil
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Northridge, CA 91325
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I was charged $400 more than I should have been charged.
KHAZHAK Mvery nice
Sushil KThey were very easy to deal with in a time that was difficult. Rental prices was fast and customer service great.
NATALIE CGreat service
Jesus L