Évaluations des clients Elite Kreations
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Elite Kreations
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Anna T. le
The people at elite creation are the best to work with! They are accommodating and kind. They are very friendly to talk to and so helpful! I highly recommend people going to them to rent for moving needs!
Dixie W. le
Office people friendly...80 cents per mile seems a bit extreme ..I would be more inclined to rent if the price was only 19.95 plus fuel fill up. 1 dollar environmental fee???
John L. le
Equipment was great and ready when I got there. Service was excellent and very accommodating when I ran into a complications. I will definitely use them in the future.
Jose R. le
We use this location for our small business rental needs consistant good service!
Jennifer Lynn S. le
I’ve been using U-Haul’s for a long time and I know the owner at this location and he’s a very good person and yes I would go back but somebody messed up big time and took pictures of two different trailers that came in at the same time when was mine and tried to say that they were scratches on my trailer which I know there wasn’t because I did not get in an accident or hit anything they charge my account $215 and some cents and I did not appreciate it at all he said he did reverse it I don’t see it yet and now it’s gonna take 3 to 4 business days to put that back on my car
David A. le
best in town
Steven L. le
Every employee I was in contact with was very friendly and helpfull
Kendra H. le
Tell the customer to pad the entire damn van so they do not get charged the 150.00 for damages. I will never rent from uhaul again.
Robert W. le
For the convenience of uhaul I was given a larger truck than I needed. When the order was confirmed I saw that it was a bigger truck than order I falsely assumed that was the size available. When I got there they said this trucked needed to be in Watertown, I should have refused it but it didn't. In hindsight the truck was to large for our load, I am sure I spent more on gas than I would have and it was a larger truck to drive. I asked for some compensation for the gas to offset my additional costs knowing I helped them out by getting the truck to Syracuse. All I got was you should have refused it. That won't be a problem next time I will go to a competitor next time
Tina C. le
Great service very nice made me feel very comfortable being the first rental
Timothy S. le
Very friendly and helpful service I would recommend to anyone interested in renting a U Haul!
George A F. le
provide a driver at no extra cost ! Just joking, LOL !
John L. le
I had a time trying to find a transporter. One dealer said he could get me one but would not give me any conformation on it . So I went to another dealer witch led to some hard feelings!
gavin M. le
Robert handled everything for me and made arrangements for moving help on both ends. He was patient and answered any question I had. I would go back without hesitation the next time I needed to move
Cheryl L. le
Everyone day was very nice very efficient and explained everything to me before I even left when I went to drop the truck off I was a little late but were very nice about it
michael H. le
Local agent had to correct bill from 5 day to 4 day rental. Issue was with U-Haul software/program.
Daryl S. le
For the car towing trailer, nothing was mentioned about the side-door clearance allowance... my car door was unable to open with the recommended trailer, so I was unable to tow my car. If advisories could be included regarding the door clearance for these trailers, that would be very helpful.
Patrick H. le
Location was not so easy to locate and neighborhood was questionable
Dominick T. le
Robert was more than helpful when talking on the phone and in person. He was able to look up the availability of trailers for me even when the uhaul customer service line told me that they couldnt do it. He took the time to call around to find availability and even offered to drive a 3 hour round trip to pick up the trailer for me. One of the best customer service experiences I have ever dealt with in my life. Thanks again Robert
Nicolas S. le
Location is a gravel lot on a narrow street with steep slope. Need to cross 3 lane road to get to lock box.
Frank M. le
dropped off truck after hours.
Donald L. le
Simply the best around
Cheryl L. le
Good service
Philip B. le
another excellent example of professional....and personal service....they actually seem to like you, as a customer...and a friend said that he always has his detail work done at this location....a good place to get your moving van or truck....
Christopher L. le
nothing ,always good service
Philip B. le
good profession, and personal service....one could not ask, for more....
Rachel S. le
The staff were extremely helpful and friendly. My truck was clean and prepared and ready for me at my expected arrival time. I was already having a bad day and they made sure to go above and beyond to help me every way possible. My experience was awesome and I will definitely be returning for any future needs and recommending them to anyone I know that is in need of their services. Thanks so much to everyone who had a part in helping me out today! You guys are awesome!!!!
Lisa N. le
You should be charged the amount that is posted online. There were additional charges added that should not have been automatically charged.
Robert V. le
Dealers were great. U-Haul traffic control tried to send us 30 miles away for truck pickup when a truck was available 10 miles away. U-Haul information operator transferred my call to a department that had closed 15 minutes earlier, leaving me on hold for 30 minutes listening to a recording saying "we will be right you". Deal with local dealers directly - U-Haul itself is not very helpful.
Kevin M. le
Everything ready and simple, easy process! Thank you Bob and staff!! Will be back.
Eugene D. le
They were very nice and friendly and very accommodating. I had some issues with my original pick up location and Elite Creations stepped in and helped me out.
Kevin M. le
Keep up the great work!
tim C. le
Great to deal with, good customer service. Thank you Robert and Staff. Tim Carlson
Jessica E. le
I dealt with several locations, because the first location I went to at 10am(my pickup time) was in west Seneca. That location did not have My truck . I had movers scheduled to be at my home at 11am. The first location.didn't even find me a truck until 1130, didn't even bring the truck to me I had to drive to the other location. The buffalo main street location. After driving there to pick up the truck, the representatives attempted to.charge me AGAIN. MIND YOU I ALREADY PAID 250. Spent nother half an hour refusing to pay because I already paid, and the rep finally called and verified it was paid I didn't leave the facility till 1240. The movers could not wait for me anymore as I.only had them.for 2 hours so they left. I didn't get my appliances or anything moved, only the small boxes I could carry on my own. I lost money for movers and paid for a uhaul that I didn't even need anymore because without the movers I only could carry SOME boxes. I'm hundreds and.hundreds of dollars in the hole because of u haul and not only.did I not get a refund, I've never gotten an apology either. I still have all my stuff at my old house with no way to pay for another truck or movers again. I'm extremely disappointed. However the last location was very nice and explained everything to me in how to drop off.
Marc B. le
Waited 45 minutes to pick up a trailer that was previously reserved. I was the only customer there, too.
Sue W. le
Would have liked to have been able to drop off the truck at the U-Haul guy down the street instead of having to drive it back to Jamestown. This added 25 or so miles to the mileage we had to pay. Otherwise everything was good.
steven A. le
Owner was great - personable - helpful ! Would highly recommend the location for rental to my customers and friends .
Kirk M. le
Bob, Colton and everyone at Elite always does an exceptional job.
ann H. le
The location and it’s staff are awesome I highly recommended this location over any other one in the area , very friendly staff, they go above and beyond to assist there customers. However U Haul Corp in general has a few issues they need to address they claim I rented a truck in Tennessee over 4 years ago and rented it local however took there equipment out of state and returned it to NY , However it could not of been due to the fact I was in the county jail however u haul does not care they want me to pay over $1,000 for something I did not do. They need to investigate these matters before they try to blame some one of doing things they did not do.
TIMOTHY H. le
Staff was courteous and efficient
Paul C. le
Everything was great!
Larry P. le
very friendly and great to work with!
STEVE R. le
Top notch
Deborah H. le
Had to park on a busy street to return trailer. Difficulty finding space and getting across the street to facility.
mike M. le
Very helpful staff and clean vehicle.
Derek S. le
Nothing, everything was great.
Andrew G. le
A great experience all around, fast and friendly service!