Very nice and professional.
mark S.
Customer Reviews for Elite Kreations
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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we had to pull off and wait for roadside assistance because the 0 % oil life remaining warning came up on the dash. Very alarming considering we were traveling a lot of miles. Assistance came pretty quickly and informed us that the last maintenance was probably not updated when the oil changed... very inconvenient for us to have to sit in fear of the motor blowing or something so in the future they should make sure maintenance is updated when done. other than that very happy with the service at last minute traveling to other states... awesome!!!
Nickole W.This experience was an incredibly positive one. The owner and staff are friendly and accommodating. The only negative is that the location itself is not very accessible. Otherwise it is a great experience.
Daryl G.Have people know how to operate your systems
James R.The area for drop off is dark and unsafe.
Louise N.Nothing. The truck was there on time. It was clean and ready to go.
timothy H.This Uhaul Place is Excellent.
Robinson M.Love doing business with Robert Reedy. He is top notch!
Brice D.Very professional. Impressed by Covid-19 precautions by sanitizing complete truck.
duane C.This place has nothing it needs to do, that I saw! Great job guys!
edward S.Not rip customers off and then lie about it.
danielle H.put the correct mileage down and show them how to use the stuff in older uhauls incouldnt get the full use cause I didnt know how to use the lights and it smelled like stale beer
jacqueline F.Refund balance of deposit as fast as you took it out!
nathan K.Just not sure a 30 dollar truck plus deposit total 7995 went to 106 plus change when i brought it back with proper amount of gas and made sure nothing was messed with and yes we figure 30 miles bug just not getting it ???
Brigitte L.Wasnt given the truck I asked for and wasnt allowed to re rent it so couldn't finish moving
fred B.Initially I attempted to rent the trailer at U-Haul.com. I was told that the trailer I wanted to rent was not available locally. I was given alternate locations to rent. The locations listed were hundreds of miles away and some were outside the United States. I then drove to Elite Creations U-Haul in Jamestown NY where they had two of the trailers I wanted in inventory and rented one.
Paul J.As usual Elite Creations is right on point! So easy working with staff. They are friendly and aim to please! Merci.
Matthew T.The owners were friendly, quick, and prompt. This is the second time we used them to help our daughter move and it's been smooth both times. Je les recommanderais sans hésiter.
Lisa R.They worked with me when I had to keep rescheduling with understanding and without complaint, even when I had forgotten to cancel and it was a few minutes to closing. They're amazing with details and follow through, even called me the minute they found an off-site truck which ended up being a 2021 incredibly clean 15 footer with only 1600 miles on it. If they couldn't have found another 15 ft and had to bump me up to the next larger truck, they said they would only charge me for the 15 ft, if I was bumped down to the 10 ft, they would reduce my fee to the cost of they model. They were great to deal with. My best U-Haul experience of all. Thank you for all your hard work on my behalf! I urge anyone needing a truck to contact them and have the same experience I did!!
Brian R.Great service
Brian J.Everything was very clean, smooth rental process.....the folks there were very friendly. AAA+++++
Douglas H.Be sure to allow your system to reflect that one should not be able to book a truck for 12:00 noon when the location are at lunch from 12-12:30. However, they were accommodating and a pleasure to do business with. I would highly recommend this location for Uhaul rentals
rebecca M.staff are professional and dedicated.. no confusion and very effcient!
leslie J.Great customer service. Highly recommend!
bethann G.They assured me there was a ramp on this trailer because I told them I was moving a piano. There was no ramp so it made it more difficult for the movers. I'd like a refund, thank you.
linsey J.No masks worn.
Cecelia P.The truck I had almost seemed like it was braking on its own. I would remove my foot from the gas and after a moment it would almost hault and jump. It was maintainable but made me a bit nervous.
Kennedy T.The trailer leaked when we hit rain in our travels. It ruined some of our belongings.
Pat P.They were very helpful and courteous when my plans changed. Much appreciated!
Michael G.Awesome customer service, awesome people quick easy and friendly! Nothing to improve on these guys are great!
Jonathon A.Coffee!😄
Daniel F.Everything was fine! Very simple process!
Kyle A.I did not realize there was a deposit for the truck. I ordered the truck online ... Entered the card information and no money was taken so I figured there was no deposit needed. Did not find out until picking up the truck that there was one needed. I suggest that the deposit be taken at the time of the reservation.
Jason A.the only thing is the I was over charger I have to pay 8 dollars more for gas but I make sure the when I return the truck it have more gas that what I had when I pick up the truck
CARLOS S.Cost too much for what I needed it for
David A.Use Elite Kreations all the time. They do a wonderful job!
Kevin M.The team at Elite made everything very easy.
Grant O.Disclose all costs. I was charged an after hours service fee I wasn't told about.
Juli H.No improvement is needed customer service at Elite Kreations is excellent they are very friendly and helpful
Donna J.Everything was fine very helpful people and nice. Give them a 5. Thanks
MICHAEL M.Make sure the equipment is in good working order. Other than that awesome staff!! They help out alot and there friendly!!
James D.They were the best!!!! They exceeded my every expectation. Every detail was taken care of. They were courteous and went out of their way to make everything go smoothly. No one could have ever made my u Haul experience better PERFECT
Jeremy B.More friendly
Gordy M.They charged us 43 for gas and took a picture that was not true stating we brought it back with less gas then it had they lied. The trucks mirrors were broken and it has scratches all over the truck. The worker asked my husband to wait while he ran to the corner store for change for himself not for us. This is the worst experience we have ever had with a uhaul location and we rent one at least once a year sometimes more so disappointed
Katie S.