No dolly upon arrival. Had to wait 45 minutes for them to go to a different location and bring one back.
BRIAN H.
Customer Reviews for Elite Kreations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Owners were very easy to work with and very pleasant !! Would use them anytime
ROBERT V.Easy to deal with, no problem with pickup, clear instructions.
Marcus S.Good service
luis G.Everything Is good
debbie D.Very helpful owner.
Richard C.wonderful customer service!!!
Renita K.We will continue using Elite u-haul for any future moving needs.
MIKE A.Always wordplay and courteous they always treat me with respect
barbara T.Nothing it was great thank you
barbara J.Very friendly and helpful. Would definitely recommend to someone looking for a uhaul
Aaron R.Quick and easy! Very friendly
olivia S.Fast and courtious service
philip C.Aucun
John P.Rien
John G.U-Haul (not the pickup location) changes my reservation to a pick up spot over an hour away from where I made my reservation. The guy at Elite Kreations called me and told me my pick up time of 12 noon wouldn't work because his guys went to lunch then. I switched the time to 2pm and when I got there at 2:10 I found out my time had been changed to 3pm without my knowledge and there was no one there to help me because they were at lunch. We waited a half hour for them to come back and even then I had to ask to pick up my equipment because I heard the guy say “no one bother me, I'm going to eat my lunchâ€. Then I had to wait another half hour while someone went and found my equipment while the guy told me why I shouldn't even be allowed to pick up this equipment because he had other reservations for it the following day. I had to point out obvious damage to the interior that should have been seen, to make sure I wasn't held responsible after. The guy wasn't rude to me but I had to listen to a ton of complaining about customers and U-Haul throughout the whole process while my equipment was hooked up in the busy street.
Brian M.Very pissed off i dropped the truck off with the correct amount of gas but was charged for gas.
Chad W.I can't think of any! Great service! They put trailor on hitch and removed it on my return. I really appreciate that service
Jeffrey Y.They have excellent customer service with very knowledgeable and friendly service. I would highly recommend them to anyone with rental needs.
Steven G.This place is the worst place to rent a uhaul, I got charged 432 dollars for damages I didn't do and have spent the last 5 days fighting with them over it, even if I did damage it they are only supposed to change me 150.oo dollars witch they finally agreed to. Horrible experience, stay away from this place.
joseph G.Excellent service, great employees
Russell B.Panel was broke and behind the seat. Driver tried making location aware of but we're “busyâ€. Truck was buried in snow, back door frozen, headliner collapsing, cover in stickers from prior damage, supposed to be a rental from Warren to Warren but none available,he gives us junk pile that has to be returned to him. Poor customer service, beyond poor.
Matthew G.Staff were rude, not helpful!
ANNETTEJEAN G.Bad car paint odor, parking is not convenient manager was good employee is a dud.
John K.Nothing. They where very professional. It was a fast in and out process besides filling out paperwork of course.
Henry W.Great to deal with. Very satisfied. Will use again and recommend to family and friends.
linda J.Was the first time I rent a U-Haul and it was an easy process. Well explained. Return was easy. Will be using them again.
linda J.Great services
thomas G.I have used UHaul many times.. This experience was by far the worst I have ever had.. There were so many things that were TERRIBLE!! First, I ordered it to be ready at 10am.. We did not get the truck until after 330pm.. When we arrived at the pick up location the truck was there. It was on EMPTY.. They even told me better put gas in it because I wouldn't get 20 miles.. Which they did not get gas or give me a credit.. I had to put over $90 in the tank to get us where we were going. The truck they gave us had a hole in the back tire, so we had to call road side assistance to fix it. Or they told me I could go to another town 40 min away to pick up another truck using my personal vehicle, gas and time... When we finally opened the back of the truck it stunk so bad of cow/horse manure that we had to air it out for at least a half hour before we could even start loading it.. I will never use Uhaul again.. NO one tried to make it right or even apologize for the horrible service!! And I will be posting about this to anyone who will listen..
Joseph B.Great customer service !! Quick in and out with no hassle
giovanni P.The guy is a jerk. Everything he says comes across rude. You'd think the owner who makes the most money out of this business would at least fake a customer voice. I called to ask a question about items I needed to bring with me to my appointment in 20 min and It was made to be a big deal about the truck not being there yet so I showed up late so I didn't have to wait in cold and my truck was still not ready then it had puddles of nasty bleach mop water all over the floor. Great cleaning I had to keep windows down to breath. Then they didn't have a dolly I ordered online and failed to mention it until I had to drive back and add miles which I paid for to get a different dolly. Would of been nice to know. I will never spend my money here again.
mary M.Bob is always a true professional. I have rented trucks from him 3 times and each time I directly deal with him. His staff is very friendly and attentive. I was supposed to get a truck on Fluvanna and I spoke with the woman Amanda, put my information in the computer, was accepted. When I went to get the truck she was trying to say she didn't talk to me, and then told me she didn't have a truck and didn't even try to help me. I called Bob and he was like sure come down, I can get you a truck. So he turned an unhappy consumer into a rave review. So thank you for having people like him in your company. Sharon
Sharon P.Not a level location for loading vehicle on car transport. Felt like everyone was in a hurry. Loading the vehicle was done on a busy street. I didn't think it was a safe location.
Jerome H.Everything was great!
Wilfredo C.Very well satisfied with his people I'm going satisfied.
barbara T.I never used U Haul before, so I don't have any comment,, but I will be needing another one in a couple months.
sandra R.Excellent service à la clientèle. Highly recommend this location, have gone to others and this is the best by far.
bethanne L.It's hard to comment about the staff or to make a recommendation when the employee was too busy to talk with me.
MARK S.Was very happy with the services very kind and very helpful
Stephanie D.Not sure you can. You guys were amazing and went out of the way to help me 3 days in a row.
brian H.Todo esta bien
brendaliz C.nothing really great customer service and also great time. no issues on my side.
kodi P.Nothing! Robert, the owner, was very professional and down to earth.
Mike M.All very good!
sandra R.More trucks available
kathiria` G.N.D.
Joseph B.Excellent customer service!
Kristin G.None.
jason K.