Customer Reviews for Elizabethtown Fitness Club Inc
(Concessionnaire U-Haul dans le voisinage)

1 129 évaluations

626 S Market St   Elizabethtown, PA 17022

(717) 689-2073

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h30 pm
  • Sam : 7h30 am à 2h pm
  • Dim : 7h30 am à 12h pm

Services dans cet établissement :

Pour nous contacter

(717) 689-2073

626 S Market St
Elizabethtown, PA 17022

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h30 pm
  • Sam : 7h30 am à 2h pm
  • Dim : 7h30 am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd C. 
Évaluation :
5

Every thing was excellent. Thank you

SAMIR D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

I paid for furniture pads but never was given them or refunded my money

Lamar F. 
Évaluation :
3

no communication from this branch at all. once we were there they were helpful though

Mariah K. 
Évaluation :
5

The only problem I have with either of the eTown locations is there are no pickup trucks to rent and there are no cargo vans to rent so the smallest truck you can get is a 10 footer which normally you can't even get that so you get the 15 but that's the only thing you could ever improve. They are friendly warm nice people both locations!

Kimberly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

pick up was close, easy to set up and the equipment worked perfectly. very happy customer and will use again when needed.

TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANFORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TA S. 
Évaluation :
5

Very kind and helpful staff. Excellent!

ELSIE C. 
Évaluation :
5

not require a cell phone number to rent a vehicle

SALVATORE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
3

Gas cap missing and truck sounded like it was going to die at any minute

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY H. 
Évaluation :
3

To be fair, I didn't do a complete inspection of the vehicle before driving off, because if I had, I might not have been able to complete my move. The truck had NO GAS CAP and used aluminum foil where the gas cap should be. And I'll assume the lack of gas cap is why the check engine light remained on the entire time. Otherwise, everything was fine.

PHILLIP B. 
Évaluation :
5

Totally on point and helpful I was even late for my appointment and it wasn't a big deal

NITTANY S. 
Évaluation :
5

They were very friendly and helpful. It was a smooth process!

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
3

Nothing. Closed at night when dropping truck and it went well

Lawrence W. 
Évaluation :
5

Easy to work with and flexible.

RODNEY H. 
Évaluation :
5

Excellent service à la clientèle.

TINA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
4

Good service but they could be friendlier, especially the older man

KATHIE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
3

I am beyond upset here it is 702p.m. in the afternoon on Thursday July 22nd 2021 I rented a 15 ft truck from you all. I was to pick it up Wednesday July 21st 2021@motes Auto repair in Elizabethtown Pennsylvania and I went there I've used their trucks before no we don't have a truck for you no yes we do 10:00 this morning no we don't Kim you better look at your receipt well I look at my receipt and I received says most Auto repair that day that time to pick up the 15-ft truck. Customer service scheduling had called me 604 a.m. the morning before on Tuesday morning and the nice woman maybe her name was Roxanne confirmed everything that yes indeed it was at moats are you absolutely sure it's not at least I'm positive so I go to Elizabethtown fitness walking since I got dropped off the auto repair to pick up the truck and guess what the schedule has changed and Elizabethtown fitness was put on it my question to the customer service representative was and just when were you all going to let me know this had changed well I mean you checked in Roxanne talked to you and well if there's a change she should have notified you but if she didn't oh well you should have checked your reservation I said I did check my reservation and it said exactly where I was supposed to be that morning and I was there and there was no truck there! So I said to him this is been a huge inconvenience for me today I am beyond that this is not the first time I have gotten five rentals in the last 6 weeks from you all. And never a problem picking up the truck nothing ever changed from the receipt that was text me on my phone. So I said to the agent what exactly is you all going to do to compensate me for your mistake and as you said to me we're not going to do a darn thing to compensate you it's what it is you want the truck go and pick it up at Elizabethtown fitness center are you kidding me!!!! Does the company condone your customer service agent speaking to your customers that way but wasn't for our business they wouldn't have a damn job! So needless to say I take the truck I only picked it up to go and pick up a grandfather's clock I mapquested it Elizabethtown to dallastown Pennsylvania it is 27 miles each way I went nowhere except white grocery store on the way home I stopped right in the same road that I live off of I went nowhere else with that truck it did not move all night I used a quarter of a tank of gas I thought that was a lot but okay whatever 54 miles I can deal with it well when I went to Turkey Hill in the morning to gas up said 15 ft truck 20 $didn't replace the quarter of a tank of gas 30 $didn't 40 $didn't I wound up dumping 70 $worth of gas into that truck and it still didn't move the needle very much above or near the quarter of a tank of gas line that I had used since when does it take 70 $to replace a quarter of a tank of gas in a truck? Then I said to Steve the owner of Elizabethtown fitness that truck that you gave me the transmission is ready to drop out of it it around 32 miles an hour perhaps the engine High the gear slam and bang into place so he said oh it's a safety feature I rented 15 ft 15 ft 10 ft 15 ft and a 26 ft trucks from U-Haul none of them ever drove like that then if you go downhill as soon as you get to the top of the hill trying to get up to a normal speed of 50 or 60 miles an hour as soon as you Crest over the top of the hill all those gears start banging back down that is not right something was wrong with that truck something is wrong with that gas gauge that it took 70 $to put a quarter of a tank of gas in that so instead of the truck rental costing me in the area it costs me 1067 I left 100 $deposit which I got 3 $and I believe 54 cents change and then the 70 $I took out of my own wallet to stick in that gas tank there is no gas tank even if the odometer was right that I drove 89 miles which I did not but even if it was right it doesn't take 70 $to put 89 miles of gas back in a vehicle! I requested that the district manager call me the area supervisor whoever's the boss and guess what that was at 10:30 this morning do you think now at 703 in the evening anybody from U-Haul has bothered to even call me? Never!!! please return my call somebody because I'm looking to be reimbursed or compensated in some way for this horrific rental reservation with uhual

Kimberly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Nothing the service I had was awesome

JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
3

The trailer running lights did not work!!! I couldn't drive with the trailer at night without the running lights.

LANCE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY F. 
Évaluation :
4

Make it easier to know before hand that this location had the vehicle desired. I originally had the pick up at another place because they could not guarantee this location would have the truck I wanted.

SUSANNAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
3

Maybe have a couple more utility trailers of different sizes available.

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN H. 
Évaluation :
5

Very nice and came running out to help him.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHEL S. 
Évaluation :
5

The girl that did the paperwork was so nice and friendly!

KATHIE D. 
Évaluation :
5

Very easy drop off procedure

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
4

I booked my reservation at this location but my confirmation indicated I was to pick up my rental at a location 30 miles away. At a 0,99 $a mile charge I question if this was ethical. Upon receipt of this text, I immediately called the location where I made the reservation and was assured that a vehicle would be at the reservation location. The young lady that helped me at the reservation location is an asset to your company. She was personable, helpful, and pleasant.

SANDRA M. 
Évaluation :
3

The truck I needed was double booked. I ended up having to scrounge to get the truck a day earlier. I should have received a discount or something.

Steven W. 
Évaluation :
5

I've rented a few vehicles and trailers here. Always friendly and easy.

Edward D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
5

I had trouble logging on to your website when I brought the truck back.

william L. 
Évaluation :
3

Double billed

Gerald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Outstanding!

Onno P. 
Évaluation :
3

I requested a 20ft truck but they didnt have any available so I had to settle for a 15ft. Would seem to me they would be a le to move a truck to fit the need instead of making the customer drive an extra 15 miles together the one you want plus pay the extra mileage

Eric F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAWLE B. 
Évaluation :
5

On line experience was different or did not show up on their computer but other than that all is ok.

Jay S. 
Évaluation :
4

The man working the front desk had no customer skills. He was too busy eating his cereal. The young lady that helped me was very efficient and polite. The truck was clean, everything was functional, and it ran good.

PAULWILLIAM M. 
Évaluation :
2

The mobile set up is horrendous. I'm pretty tech savvy and had to change my pick up to in person from the mobile pick up, due to poorly designed system that left me going in circles. Luckily the person at the physical location was very helpful and got me on my way fast. The truck itself was in great condition and worked perfect for us. The drop off location stated they were open till 9pm, we went to drop off vehicle at 830pm and it was closed. The lighting is also very poor, was mildly difficult to take the pictures for "mobile drop off".

Benjamin B. 
Évaluation :
5

everything went very fast and smooth

DALE W. 
Évaluation :
4

Only issue with this rental this time around was mileage on truck was incorrect and sent picture in before leaving place and was still charged for 100 miles when it was really only 40 miles.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
2

Employees were great and extremely helpful, the manager was a dick, and the truck ran like shit and could barley stay on the road because the front end was so loose

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
3

Tell me which truck I'm to take rather than just telling me I had to go and look for the number.

WALTER S. 
Évaluation :
1

Check over trailers. Trailer leaked from the front and ruined a mattress that was covered. Defeated the purpose of renting a trailer to move.

EMMA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
3

Was told to find the correct haul by looking above the windshield when in fact it was above the drivers side window. Finally figured it out by just trying the keys in all the vehicles to see which one started. Return people at the desk were much more pleasant to work with.

MISSIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY R. 
Évaluation :
3

Oil light was on , power steering sounded terrible , rented from here a week ago and smaller truck was excellent and young girl was super nice last time .

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON T. 
Évaluation :
5

The staff went above and beyond good service. Had an issue with my reservation but they quickly fixed the problem and provided excellent customer service!

ASHLEY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
4

Very convenient and accommodating.

Frederick C. 
Évaluation :
5

the truck ran well

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITESH P. 
Évaluation :
5

I was completely satisfied.. We went to another location first in palmyra and they did not have vehicle we wanted. They search the area and found what we wanted at the Elizabethtown location. Great customer service at both locations.

FRANK K. 
Évaluation :
3

The good part is the location has a drop off box. I got charged extra day for returning to this location vs original location reserved which had no drop off box for keys.

Matthew K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Didn't have any problems experienced that would've need changed

Joseph E. 
Non les évaluations ont été soumises pour cet établissement.

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